The loan came at exactly the right time when I needed it most. The process was quick, with no time wasted everything was handled efficiently and smoothly. I’m really impressed with the service and wou... See more
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I’ve been so impressed with My Community Bank from start to finish. The application process was clear, straightforward, and far less stressful than with many other lenders I’ve dealt with in the p... See more
Company replied
I recently took out a personal loan from Community Bank, and I’m pleased with the overall experience. The application was simple and efficient. I applied online and received a quick response. The... See more
Company replied
Helped me out when I needed it, rediculouly easy process. Ok for some debt shuffling/short term, when banks wont lend, but interest rates extortionate.
Company replied
Company details
Written by the company
My Community Bank is an online Credit Union serving communities across the UK.
Contact info
30 Churchill Place, E14 5RE, London, United Kingdom
- 02033750221
- friends@mycommunitybank.co.uk
- www.mycommunitybank.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Community Bank
Hi Aleksandra,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Joseph,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Great Reminder!
The reminder text messages are very good. Even though I have a direct debit set up, it’s still useful to receive the message.
June 3, 2025
Reply from My Community Bank
Hi Ore,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
The response was quick
May 21, 2025
Reply from My Community Bank
Hi Patience,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi John,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Leon,
We appreciate your feedback and are so glad we could assist you during that difficult time.
Thanks, My Community Bank
Very easy to apply and quick response
Very easy to apply and quick response. With good interest rates, I would recommend this financial institution.
May 13, 2025
Reply from My Community Bank
Hi Ian,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi David,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Simple process had no issues at all
Simple process had no issues at all. Would recommend
May 19, 2025
Reply from My Community Bank
Hi Clare,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Ronnie,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Brilliant experience and straight…
Brilliant experience and straight forward transaction.
May 3, 2025
Reply from My Community Bank
Hi Benruh,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Tina,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Clau,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Lee,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Mark,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Quick and easy to apply for loans
April 30, 2025
Reply from My Community Bank
Hi Teresa,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Absolutely terrible
Absolutely terrible. I am unable to reach them AFTER SEVEN EMAILS in the course of ten days, am on hold on the phone. I have funds that matured two weeks ago that I need access to and simply no reply, and no way to get through to them on the phone. I will be writing to the FCA now. These people are thieves--very immediately helpful if they can make money off you (e.g. Loans will answer the phone immediately) but try recovering your savings and see how long you have to wait for a reply to your emails or phone answered. (Hint: never)
August 5, 2025
Unprompted review
Reply from My Community Bank
Hi there,
Thank you for your review. We're sorry that you've been unable to reach us regarding your matured funds and we’d appreciate the opportunity to talk this through with you. Please could you contact us on complaints@mycommunitybank.co.uk.
Kind Regards, My Community Bank
Reply from My Community Bank
Hi Mark,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Raymond,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi George,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
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