MY Food Reviews 

139
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordered few items last Saturday. Paid 5 pounds express delivery. 7 days later still no sign of my goods. Send text asking where's my goods. Still waiting for answers. Done with them now. Starti... See more

Rated 1 out of 5 stars

Disappointing! The vegan meal plan from MyFood was so disappointing. The food all lacked flavour or had a slightly plastic-y taste to it and they padded up the macros using lots of nuts and dried f... See more

Rated 1 out of 5 stars

No facility to review, despite 203 inaccurate reviews. A recipe clearly did not work with all comments saying they had to amend the original recipe. Loads of these still gave 5 stars. There were also... See more

Rated 1 out of 5 stars

Linda McCartney sausages ? Apart from the shape I’m not even sure these should be called sausages? Tasteless, bland, strange texture I cannot believe they put Linda’s name against this product??... See more

Company details

  1. Take Away Service

Information provided by various external sources

We believe if you have an enjoyable and successful experience with MY Food you will come back and hopefully tell your family and friends about us too. This belief has helped us to grow over the past 14 years and to inspire our customers to live a healthier life; for a day, a week, a month or a lifetime :) * Disclaimer: Results may vary from person to person


Contact info

1.3

Bad

TrustScore 1.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(139)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered the one day taste trial

Ordered the one day taste trial. and Snack pack. Very disappointing. I paid close to £50 for some ration packs. Not worth the money, food is bland and the snack pack was worse. I wont be going on to try the meal plans

May 6, 2017
Unprompted review
Rated 3 out of 5 stars

First day went well

First day went well. I enjoyed the meals. They were tasty and easy to prepare. Unfortunately, when I went to prepare my meals for Day 2 I realised my set dinner for that day of the plan was missing from my order. I am very disappointed.

April 13, 2017
Unprompted review
Rated 5 out of 5 stars

MY Food - a very happy customer

MY Food is by far the best provider of healthy, calorie controlled meals that we have experienced. Their food is delicious, and filling - something to look forward to at breakfast, lunch and dinner.

They are nice people to deal with, responsive and surprisingly flexible.

A high quality product.

April 7, 2017
Unprompted review
Rated 5 out of 5 stars

Food is always tasty

I have been ordering food from My Food for a couple of years. It helps me get back on track with healthy eating which I love.

March 27, 2017
Unprompted review
Rated 5 out of 5 stars

Healthy and delicious!

With a busy academic and professional calendar, it's handy to have a fridge full of healthy and delicious food to grab on the go. When I get home late at night, I know that I have something to eat and don't eat that easy bag of chips.

Professional and helpful, there is always someone available to answer my questions using text messages, emails, or messenger.

Thank you for the amazing experience - I will be recommending this service to my friends and family!

March 14, 2017
Unprompted review
MY Food logo

Reply from MY Food

We are all delighted to have made your life easier. Stay away from the chips Megan and thank you :)

Rated 2 out of 5 stars

Delivery

I was expecting my delivery come today but it doesn't although I pay more for my delivery.

March 8, 2017
Unprompted review
MY Food logo

Reply from MY Food

Hi Mubarak sorry to read this review, as our courier system shows your delivery was made and signed for yesterday morning at 8.46am. Have you located it?

Rated 4 out of 5 stars

Very efficient and friendly experience

Great service, friendly and flexible. Meals were tasty and well varied. The only thing they could improve on is the variety of breakfasts and the snacks in the snack pack, I wasn't too keen on the berry bar but that's personal choice.

February 12, 2017
Unprompted review
MY Food logo

Reply from MY Food

Thank you for your review and suggestions, we have just added some new breakfast cereals varieties. We hope to look after you again soon :)

Rated 4 out of 5 stars

Food good. Customer service less impressive.

Good food and good packaging. Reason 4 stars instead of 5 is due to the way I was dealt with when raising an issue, which I didn't think was at all well managed and left me feeling that they don't really care about their customers.

February 11, 2017
Unprompted review
MY Food logo

Reply from MY Food

So pleased you enjoyed your food Amy. We are really sorry you felt that was, as we do car and hope to look after you again in the future :)

Rated 4 out of 5 stars

Tasty

Food was tasty and good portion size. Healthy and filling.

December 16, 2016
Unprompted review
MY Food logo

Reply from MY Food

That's good to hear, thank you Lisa :)

Rated 2 out of 5 stars

Disappointing

I ordered week of diet.I was bit disappointing as meals tasted almost every each same.Didnt have seasoning and every day chicken chicken chicken..although I asked for variety red meat and fish.I got only one meal with minced meat-bolonese and one tuna salad.Lack variety caused me being bored of diet after second day and I reached for other supplies of my fridge.also breakfasts are very.3 options.muesli,crounchers or little brownie.full of sugar anyway.should most important meal of a day look like that?instead some oats with dried fruits and seeds..I will not reccomand my food to my friends nor never try swrvice again.after week still have in my fridge ustasty vacium packed meals of myfood

November 29, 2016
Unprompted review
Rated 4 out of 5 stars

Great food, delivered on time, slight issue with contents which was resolved well

I ordered a vegetarian diet plan. Easy to order and to make the payment, the delivery time was text to me on Saturday morning and arrived on time in a really useful cooler, really impressed.

Unfortunately one of the meals that I have ordered is labelled as Tuna, I have emailed the company to inform of the issue, they resolved this immediately.

I have also highlighted the fact that there is an offer on line of 10% off as a first time buyer which I didn't receive.

November 28, 2016
Unprompted review
MY Food logo

Reply from MY Food

Really pleased you enjoyed your plan and that the delivery was convenient. As you did not use the discount code when you ordered we refunded your account, sorry for any confusion. Hope you achieved the results you hoped for :)

Rated 3 out of 5 stars

Great customer service but food not to my taste

The customer service is excellent but unfortunately, the food is a bit too bland for my taste. However, it did taste fresh. I also do not like the plastic packaging, this makes the food look a bit mixed up.

November 21, 2016
Unprompted review
MY Food logo

Reply from MY Food

Thank you as we do our best to offer good customer service. We are sorry the food wasn't to your taste, but thank you for trying MY Food :)

Rated 5 out of 5 stars

The food is so good!

The food tastes amazing and is so convenient. The packaging it comes in is so small, easy to fit in my fridge, and the meals are so easy to prepare. This has made my life so much easier, I don't need to worry about anything because I always have my healthy vegan meals ready waiting for me at home :)

November 6, 2016
Unprompted review
MY Food logo

Reply from MY Food

Thank you and we are delighted to be of service :) Really pleased you are enjoying our vegan meals, as we love preparing them.

Rated 5 out of 5 stars

1st order has been excellent. Great Service

First experience and so far very impressed. Super efficient and super friendly. Look forward to seeing more.

November 2, 2016
Unprompted review
MY Food logo

Reply from MY Food

Thank you for taking the time to write a review. We look forward to looking after you more :)

Rated 5 out of 5 stars

Diet Excellence

Wonderful tastes,excellent service,altogether 1st class.

October 30, 2016
Unprompted review
MY Food logo

Reply from MY Food

Wonderful review, thank you and it's our pleasure to look after you :)

Rated 1 out of 5 stars

No delivery

My delivery was supposed to be here on Fri 21st Oct 2016 and it did not arrive. I contacted the company by phone on Sat afternoon incase the delivery driver got lost or something, call goes straight to voicemail and they have not responded to my call or to my email. Its a lot of money to be spending on a company who ignores you.

October 22, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look