My Health Protected Reviews 

252
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being patient, professional, and focused on finding the right coverage for individual needs. Clients feel supported throughout the process, noting that representatives listen carefully without applying pressure to make rushed decisions. People also appreciate the ongoing commitment to satisfaction, noting that team members regularly conduct thorough annual reviews to secure better deals. Reviewers emphasize that transitioning between providers is seamless and consistently results in substantial financial savings over time. Many customers mention that expert guidance helps navigate complex choices while significantly reducing their overall annual premiums.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient support from brokers who... See more

Price

Clients share positive opinions on price, consistently noting that representatives help secure great value... See more

Value for money

Customers express great satisfaction with the exceptional value for money and significant savings provided on... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very grateful to have been connected to Louis. Having been locked in for many years with Bupa who charged through the nose, I was concerned to go elsewhere where pre existing conditions (I’d been t... See more

Rated 5 out of 5 stars

My Health Protected is an extremely professional and efficient company. I have been a health care professional for over 40 years and have never come across a company like it. Patrick has saved me near... See more

Rated 5 out of 5 stars

Really impressed with the service from My Health Protected. Patrick Baxter was brilliant throughout, knowledgeable, patient and genuinely focused on getting me the best plan for my needs. No pressure... See more

Rated 5 out of 5 stars

After many years with private health insurance and ever increasing premiums, Patrick was able to source a comparable package for me at a much more affordable price. I am very pleased that I took hi... See more


Company details

  1. Health Insurance Agency
  2. Business Insurance Company
  3. Dental Insurance Agency
  4. Insurance Agency
  5. Insurance Broker
  6. Insurance Company

Information provided by various external sources

My Health Protected Ltd(FCA regulated) is an independent health insurance broker. We are here to take the hassle and stress out of choosing a policy which can often be extremely complex and time consuming. With our technical knowledge and by tailoring a product to meet your requirements and budget, we can make recommendations which you can then consider. We only select companies which offer great service and policy wordings, so that when it comes to making a claim, they are going to deliver what is right for you. Some of the key benefits of using our services are: • We do not charge a fee. • We review your health insurance every year to ensure that you are paying a competitive premium. • We are here all year round to offer help and support. • We select products and insurers as a whole of market broker, having access to most major insurers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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4.9

All reviews

(252)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Better cover for lower cost

The broker whom I had used for many years contacted me to advise that, in his opinion, it was easier to allow my existing policy to “roll forward” and that the significant price increase was simply a reflection of market conditions. I was suspicious that he had done little or no work in reviewing the current market prior to making his recommendation. Coincidentally, I was contacted by Hugo from My Health Protected a few days before I was going to renew my existing policy. Not only was he able to show that I could have obtained a significant decrease in the price proposed by the existing supplier, but he was able to provide a better policy with an alternative supplier at a lower cost. Hugo spent a long time ensuring that I was happy to move to the new insurer and answered any questions that arose. He was also assiduous in following up after the new policy had been incepted. I would thoroughly recommend My Health Protected as a health insurance broker.

March 25, 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you, Ian, for sharing your experience. We’re so pleased Hugo was able to secure you better cover at a lower cost and give you the time, attention, and follow-up you deserved. We really appreciate your recommendation and look forward to supporting you in the future.

Rated 5 out of 5 stars

Fantastic service once again 👍🏻

Fantastic service once again from Patrick and the team at My Health Protected. Patrick was on the ball as soon as my renewal notice came through from Aviva, and got my family a much better deal from BUPA, which we were delighted to accept. Always polite and friendly, whilst being professional at the same time. Highly recommended.
Steve Forrest

May 14, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Steve, for your kind words and for trusting us once again. I’m so pleased we could secure you and your family a better deal, and it’s always a pleasure to help. We really appreciate your recommendation and look forward to supporting you for many years to come.

Rated 5 out of 5 stars

Louis was a great advisor

Louis was a great advisor. He was very knowledgeable, responded to questions via email very fast and was very attentive. Thank you

May 1, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Alex. We’re so pleased Louis could provide such attentive and knowledgeable support, and respond to your questions so quickly. We really appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

I want to extend a heartfelt thank you…

I want to extend a heartfelt thank you to Louis Nichols at My Health Protect for his outstanding service in helping my family secure an excellent health insurance quote. Louis was not only professional and knowledgeable, but also incredibly dedicated—always following up promptly and ensuring every detail was taken care of. His friendly manner and commitment made the whole process smooth and stress-free. We truly appreciate the care and attention he gave us and wouldn’t hesitate to recommend him to anyone seeking quality health insurance support.

May 7, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Mabel, for your lovely feedback. We’re so pleased Louis could make the process smooth and stress-free while securing the right cover for your family. We really appreciate your recommendation and look forward to supporting you in the future.

Rated 5 out of 5 stars

Change of insurance policy

Patrick Baxter has just switched me into another insurance policy which is a superior product at a significant discount to my existing one. At all times Patrick was polite, professional and competent and I shall not hesitate to avail myself of his expertise in the years to come.

April 17, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Philip, for your kind words and for trusting us to find you a better policy at a lower cost. I’m so pleased we could improve your cover and save you money, and I look forward to supporting you for many years to come.

Rated 5 out of 5 stars

Reliable service

Having dealt with Patrick Baxter for the las 6 years, i cannot speak highly enough, fast service everything explained to me very carefully,as an older client he has always been very patient and understanding,can recomend him with confidence.

April 24, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Maggie, for your lovely words and for trusting us over the past six years. It’s always such a pleasure to catch up and make sure you have the right cover in place. We really appreciate your recommendation and look forward to helping you for many years to come.

Rated 5 out of 5 stars

My Health Protected - Patrick

Patrick was very efficient (as in previous years) and sorted out my health insurance renewal very professionally.

March 20, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Josie. I’m delighted to have been able to assist you again this year and make the renewal process straightforward. I truly appreciate your trust and look forward to continuing to support you in the future.

Rated 5 out of 5 stars

The process went well

The process went well. Louis was efficient and helpful. I was happy with the quotes and I went ahead with a policy.

March 18, 2025
Unprompted review
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Reply from My Health Protected

Thank you, Matthew. We’re glad Louis could make the process smooth and provide quotes you were happy with. We appreciate your trust and look forward to supporting you in the future.

Rated 5 out of 5 stars

Louis was excellent

Louis was excellent; doesn't pester you too much; found me the some good rates. No complaints

April 15, 2025
Unprompted review
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Reply from My Health Protected

Hi there,
Thank you for the great feedback! We're really glad to hear Louis was able to find you some competitive rates without any hassle. We always aim to keep things straightforward and stress-free, so it’s lovely to know that came through. If you need anything else down the line, we’re always here to help.

Best regards,
The My Health

Rated 5 out of 5 stars

Really Helpful Health Insurance Broker

For knowledgeable advice and efficient service, I can't rate Louis and My Health Protected highly enough. Thank you !

April 3, 2025
Unprompted review
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Reply from My Health Protected

Hi Alex,
Thank you for the kind words! We're delighted to hear you found the advice helpful and the service efficient—Louis will be so pleased to know you had such a positive experience. If we can assist with anything in the future, don’t hesitate to get in touch.

Warm wishes,
The My Health Protected Team

Rated 5 out of 5 stars

Reliable and reasonable!

Like most people, my renewal quote from my health care provider was insane. Fortunately Louis was able to source a more competitive quote which kept it manageable. He always follows up each year and gives sound reasonable suggestions. He also communicated well through out the entire renewal process. Thank you Louis!

March 19, 2025
Unprompted review
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Reply from My Health Protected

Hi Timothy,
Thank you for your kind words and continued trust. We're so glad Louis was able to help keep your renewal manageable and that his support each year has made the process smoother for you. It's great to hear that his communication and advice have made a difference—that's exactly the service we aim to deliver. If there's ever anything you need, we're always happy to help.

All the best,
The My Health Protected Team

Rated 5 out of 5 stars

It pays to use a reputable broker

My wife and I had been with another health insurance provider for many years, but the premiums offered this year were extortionate. We took independent advice from both Louis and Patrick at My Health Protected, who shopped around for us, saving us around £2,500 covering all our pre existing medical conditions barring one.

Well done to them!

David

March 13, 2025
Unprompted review
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Reply from My Health Protected

Hi David,
Thank you so much for your thoughtful review. We’re really pleased that both Louis and Patrick were able to help you and your wife find more suitable cover and make such a substantial saving—especially while still including cover for nearly all existing medical conditions. It truly does pay to get independent advice, and we're so glad you felt the benefit. We're always here if you need anything in future.

Best wishes,
The My Health Protected Team

Rated 5 out of 5 stars

Louis was very good in explaining all…

Louis was very good in explaining all the details of the policy he recommended and why. Although this was a cold call and I hadn't thought about reviewing my policy it was very easy to get the information his colleague that made the initial call required, he talked me through exactly where to find the information on my existing paperwork, and was happy to just email me the information before a follow up call with Louis to see if I wanted to proceed. There was no hard sell and in the end I ended up more than halving the cost for increased cover.

March 7, 2025
Unprompted review
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Reply from My Health Protected

Hi Jo,
Thank you for taking the time to leave such a detailed and kind review. We’re so pleased Louis and the team were able to make the process easy and transparent, especially coming from a cold call. It's great to hear that you felt no pressure and that the outcome was better cover at a significantly lower cost—that’s exactly what we aim for! If you ever need anything going forward, we’re always happy to help.

Warm regards,
The My Health Protected Team

Rated 5 out of 5 stars

Fantastic personal service

Hugo dealt with my request for a full private healthcare quote efficiently and effectively. Within 3 or 4 days from the initial contact I had my cover in place. Also value for money, sourcing the best quote for me.

March 11, 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Hi Mark,
Thank you for your great review! We're so pleased to hear that Hugo provided such efficient and personal service, and that we could help you get the right cover in place quickly. It’s always our aim to make the process smooth and ensure real value for money, so we’re glad that came through in your experience. If you ever need anything, we’re just a call away.

Best regards,
The My Health Protected Team

Rated 5 out of 5 stars

Louis is very helpful and most…

Louis is very helpful and most attentive to the detail in the contract. Very patient and helped to explain a lot to my husband and I. Highly recommend his service. His professional knowledge of this area is impressive.

November 30, 2024
Unprompted review
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Reply from My Health Protected


Thank you for your lovely feedback. We're so pleased to hear that Louis was able to guide you and your husband with care and attention to detail. It’s great to know you felt well-informed and supported throughout the process. We truly appreciate your recommendation, and we’re always here if you need us in future.

All the best,
The My Health Protected

Rated 5 out of 5 stars

Louis Nichols was so helpful

Louis Nichols was so helpful. He did a lot of work seeking the best options for my husband's healthcare policy which was complicated due to an existing condition. Nothing was too much trouble and I would fully recommend this company to anyone.

February 13, 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Hi Jane,
Thank you so much for your kind words. We’re delighted to hear that Louis was able to support you and your husband, especially with the added complexity of an existing condition. Going the extra mile is something we truly believe in, and it’s lovely to know that came across in your experience. We really appreciate your recommendation and are always here if you need anything going forward.

Warm wishes,
The My Health Protected Team

Rated 5 out of 5 stars

Excellent Insurance Broker

Louis at My Health Protected has been a great help securing insurance for us - communication was excellent from start to finish. We would recommend them!

January 20, 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We're so pleased to hear Louis was able to support you through the process and that communication was smooth from start to finish. We really appreciate your recommendation and are always here if you need anything in the future.

Warm regards,
The My Health Protected Team

Rated 5 out of 5 stars

We have been dealing with Patrick for a…

We have been dealing with Patrick for a number of years. He is always very helpful and professional and has helped us obtain good deals with medical insurance companies. The latest with BUPA today. Would highly recommend using My Health Protected.

January 27, 2025
Unprompted review
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Reply from My Health Protected

Hi there,
Thank you for your continued trust and kind words. It's always a pleasure to assist you, and we're so pleased Patrick was able to help secure another great deal—this time with Bupa. Your recommendation means a lot to us, and we’re always here should you need any further support.

Best regards,
The My Health Protected Team

Rated 5 out of 5 stars

Excellent & Patient Service

Louis has patiently guided me through two annual insurance renewals; explaining a lot about how health insurance works. My coverage is better and 30% cheaper than two years ago. Highly recommend the service.

January 17, 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Hi Wayne,
Thank you so much for your kind words and continued trust over the past two years. We’re delighted to hear that Louis has been able to guide you patiently through the renewals and help improve your cover while saving you money—that’s exactly what we aim for! Your recommendation means a great deal to us, and we're always here if you need support in the future.

Warm regards,
The My Health Protected

Rated 5 out of 5 stars

Private medical

Very impressed with the service provided

January 13, 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Hi Steve,
Thank you for your review! We’re really pleased to hear you were impressed with the service. It means a lot to us, and we’re always here if you need any further help or advice with your cover.

All the best,
The My Health Protected Team

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