Myneosurf Reviews 

Please please please nobody use neosurf services. They keep your money locked up in your account. When you try to contact them they do not respond. They have no telephone contact number, they have no live customer support. All they do is send you a generic email saying here is your reference number someone will respond shortly we are extremely busy. They are disgusting and appalling. The amount of money they must have locked in people's accounts is nothing short of criminal. Take people's money quick enough and then lock it is what they do. Use another company at all costs!!

Been a customer since January 2022 and had nothing but problems with this dodgy backyard company.
Email after email, no reply.
No live chat support.
No phone numbers to call.
Only way is a email. Todays version of snail mail.
HORRIBLE HORRIBLE BUSINESS.
Honestly only gave one star because I couldn't get any less.
NEGATIVE 3 Stars

300€ disapeared ? 300€ disparus ?
Everyday, you promise to look into it but it is not the case. I have been waiting for 18 days now for my myneosurf.com balance to be credited with the amount paid out that we see in the history but not in the balance.
04 March 20903 300,00 €
Date: 2022, 04 March 08:54
Ref: TR/128229019
I even tried to click "cancel" for 3 January transactions of deposit/credit cards for a total of 299.19€ to recover this sum but it never went on my bank accounts and these 3 cancellations requests do not appear in history of myneosurf.com account nor the 300€ in my myneosurf.com balance while we still see the line +300€
04 March 20903 300,00 € - Date: 2022, 04 March 08:54 - Ref: TR/128229019
Where are my €300?
Send this 300€ back to the merchant 20903 if you don’t want to give it to mem do something otherwise I will have to lodge a complaint to police to be able to request to my bank to cancel credit/card deposits on my myneosurf.com account to recover my 300€.

How are these guys still operating?

I opened the account and made 1st deposit in January. I uploaded my ID documents. Then nothing.

I raise a ticket, they are busy but will look at it, nothing.

I raise another ticket, they say they are busy and will look into it, still nothing.

I log a bad TrustPilot review and Hey Presto! They reply to it and ask me to raise a ticket, hahaha lol.

There is no option on Trustpilot to say that I have already done this twice (and I'm sure they know it). They only give these replies on Trustpilot, so they can be seen to be responding to complaints...

Guess what? Still nothing. It's been 2 months and they won't even reply to the support tickets.

Scammers.

How are they still operating? Are these guys not regulated or answerable to anyone?

1 week ago my account got blocked. It was due to me purchasing a voucher and then trying to put that voucher into my account. I have emailed multiple times and only got 1 reply saying they're working through customer requests and I'll get an update once they get to it..... It's been now 6 days.

Something needs to change and I would imagine if it was their money, I'd be getting calls daily.

Same here, deposited 100€ via my Mastercard 3 days ago. Money wasn't credited to my account, balance is still 0,00€. Contacted support twice already, no response as of yet. Will take legal steps next.

I just deposited 90gbp to my neosurf wallet but it did not reflect on my account, please help I want to use this money

I just deposit £171 in my account but the site indicated that my balance was only £37, please make an action i am really worried where will my money go.

I did not recieve my 100gbp deposit amount, it said its credited to my account but my balance is still zero, I need answers what happened to my money???

I beg you guys do not use these services.

They are utterly disgraceful. In the times of covid, they are holding my 40gbp which I withdrew at least 14 days ago.

They are just scammers.

They use automated email to reply please I beg you avoid them you will suffer mental trauma as they will torture you again and again.

I will be seeking legal advice to sue this shitload of a company.

67059 please finally verify my account.
I am waitimg for a year to approof adress document.
Before i got answer from you that i havent upload documents, but i have and i also send you email with all of them and screenshot from my neosurf account that they are waiting for approowal 😁

Scammers. Deposit 150 euros and It's gone from my bank account but not in the myneosurf account. Deposit was made two weeks ago. Should be jailed for this shi_t

I bought 30gbp card and i deposit it in my wallet and i cant use it. They ask for my documents and my ID , i send them and i havent reply from them. It passed 3 months almost. They are scammers. Dont use Myneosurf please! They dont answer the emails and anything.

I SAID TO REFUND MY CREDITS AND THIS IS WHAT THEY ASK FROM YOU AFTER THEY TAKE YOUR CREDITS : " as previously advised, your account is requesting your ID documents to be uploaded for security reasons. Once your account has been verified your deposit will be available to spend.

We invite you to log into your myNeosurf account and upload your documents.

ID’s we accept are:
Photo ID - Driving licence, passport (double page) or photo ID (front and back of card )

Proof of address - Bill ( gas, electric, water, telephone),
Taxes (tax notice payment (not a tax return form or a tax-related document)).
or Other Bank account statement

making sure they are flat, with all 4 corners showing, the text/image is visible and clear to read and the document is within 3 months old.
Your MyNeosurf account uses a security check with the international services to validate.

Please advise once you have uploaded your documents so we can get them checked.

Best Regards Susan"

I DID REPLY AND SAID THAT I REFUSE AND I WANT TO REFUND MY CREDITS.
I EXPLAINED THE SITUATION TO MY BANK AND THEY ADVISED ME TO NOT SEND ANY INFORMATION.THEY INVESTIGATION IS STILL ACTIVE.

I made a deposit to my neosurf account and haven't been able to use the funds at all. The communication from neosurf has been very limited. Very very unhappy

Placed money on account via card payment which was deducted from my bank.

Money is not showing on my NeoSurf account.

Will change feedback when funds show up.
It says it should have been instant.

And nothing, more than a week has gone but no news from NEOSURF, my money is still frozen....have been contacted by mail saying they're looking into the issue but nothing happened.
I bought credit in the very first place to accelerate the process but the result was the opposite.

REQUEST 51316

All I want is very simple. My 500 dollars balance which I hesitately transferred to you
from my casino win on June 24. Ticket 49692.

I've placed tickets in through your site and got
nowehere but excuses you are having difficulty with your Bank, this is what you wrote to
me which i answered the same day you requested it.

Hi
Unfortunetly the local banks have created issues for us however we can now refund you manually.

We need a few details from you, to be able to process your refund. Please can you confirm the following:

Amount of refund
What is the reason for refund
Bank name
Name of account holder
Bank address
Bank A/c number
sort code / Routing
and your Swift
or Iban number.

Best Regards Susan

---------------------------------------------------------------------------------------------

Excuse me but you are a finanical company who deal with "Other" peoples money, you are breaking laws
wherever you are "Paris, France" ? How would you feel if this was your money, would you
be enjoying going through the
difficulties and hell to try and get back what is rightfully yours? I think not!!!

For everyone reading this IMPORTANT!!!!!!!!!!!!!!!!

This company did this tricking Previously to me back in February 2021 and I should have known better
to trust them again.

I need to know when I will receive my 500 dollars which should have automatically been transferred
to my bank from you, but you are stalling.

Neosurf financial diffculty? Then you should not be taking "other" peoples
monies, period.

Ticket 49692, refund my 500 dollars, please and thank you.

-----------------------------------------------------

July 5, 2021

Update:

I received my money finally after lengthy back and forth emails, was not easy but perserverance paid off.

Total scam, i try verifity for withdraw money, i want withdraw my 140 eu, close with out reason, suport block and no fix... no use this site any more ,

I have 8 of maj buy 100 Euro and 9 of maj 100 Euro and 27 maj 50 Euro you so fast to draw the money from my bank account but never ger any code I have right to you 18 times nothing happens fell like you stealing my money pure theft should be reported to the police