Myphotobook Reviews 

71
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

Very happy with this. Was easy enough to put together online and received it in the post this morning! Great quality and standard! Highly recommend :)

Rated 1 out of 5 stars

Sadly this Company has an excellent product line but has a totally inadequate after sales service support. It is therefore a Company to avoid. I have had an issue with my last two orders and each tim... See more

Rated 1 out of 5 stars

Ordered a photobook and when it arrived some icons and text was off the page. After emailing customer service I was asked to send pictures. after having to email customer service twice for a respon... See more

Company replied

Rated 1 out of 5 stars

Does anyone have an instant contact number for photobook.ie. I have sent them an order I need to Cancel and amend and they only have an email contact that isn't instant which means by the time they w... See more

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2.8

Average

TrustScore 3 out of 5

71 reviews

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2.8

All reviews

(71)

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Rated 5 out of 5 stars

Happy customer

Third time using these guys and very happy overall. Easy to use software and great product that arrived within the timeframe advised. Recent purchase arrived just over a week after ordering. I can't comment on their customer services if any issues arise as I have never had any problems to date.

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great final product

Great final product. Feels solid. Offline app easy to use and has plenty of customising options. You could spend years on a project. Customer service was nice, but not very helpful when product was late. They just told me they hoped it would arrive haha. No tracking unfortunately, so it's a bit anxiety inducing, especially if you have a strict time line for a birthday or something. I recommend allowing for plenty of time. It took two weeks from Germany to Ireland. All in all I'm satisfied though, it is very nice and worth the price.

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the end product

Very happy with the end product. The software was easy to use and even though I picked the basic product, the result was very good. Took just over a week from ordering to delivery. Would use again.

April 14, 2021
Unprompted review
Rated 4 out of 5 stars

Very happy with the ease of…

Very happy with the ease of transferring my photos and the quality of the product which arrived within a week. I would recommend and use again.

Eoghan, Ireland

April 12, 2021
Unprompted review
Rated 1 out of 5 stars

Archaic software combined with unhelpful customer service

“Our supervisors are busy with more important stuff by the moment and  unfortunately,  for your specific case it is not possible to provide a positive solution.”
This is the answer I received after I asked for a solution to my problem.

The photo software of this company is very limited not to say archaic.
Delivery takes over 2 weeks.
Customer service callously and without commitment copy, paste and forward the automated messages, without any involvement in providing a solution to the problem.
My album was deleted after printing.
Considering that some photo album publishers offer multiple years to store albums, the 16-day storage option, with more than two weeks' delivery, is very restrictive and unappealing.

Definitely do not recommend.

March 24, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

Dear Customer,

we are sorry to hear that you are not satisfied with our software and the order. We will therefore forward your feedback to the appropriate departments and hope that we can better assist you at another time.

Your myphotbook team

Rated 2 out of 5 stars

Very plain and cheap looking

Very plain and cheap looking. I've gotten nicer done elsewhere.

March 23, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

We're sorry that you are dissatisfied with the quality. Please contact our customer service so that we can check your claim.
Best regards,
myphoobook

Rated 1 out of 5 stars

Still awaiting delivery for item

Still awaiting delivery for item ordered on 1st March that was for a present on the 14th March ...very disappointing!! I emailed and they said I wouldn’t be waiting long more last week and I’m still waiting will not be ordering again

March 17, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

Dear Customer,

We are sorry to hear that you have not yet received your shipment. As you have not received your shipment after such a long time, we will of course find a solution and please contact customer service again.

We would like to apologise for the inconvenience caused by our shipping partner.

Your myphotobook team

Rated 5 out of 5 stars

Nice photo book

Nice photo book however no tracking and had to wait for the book for two weeks after order shipped and was not sure if lost on the way or not.
Easy to use software to build the book and will use this company again.

March 9, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered nearly a month and a half ago

Ordered nearly a month and a half ago. And still have not received anything. No tracking poor customer service. Never again I won't be back

February 27, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

Dear Customer,

We are sorry to hear that you have not yet received your shipment. Not all shipments have a tracking number and this varies depending on the shipping partner. As you have not received your shipment after such a long time, we will of course find a solution and please contact customer service again.

We would like to apologise for the inconvenience caused by our shipping partner.

Your myphotobook team

Rated 4 out of 5 stars

Good quality - BUT...

The quality of this photobook is excellent, the pages are firm, the binding seems good. Glossy cover and pages really stand out. My only problem is - this book is NOT A4 size despite being advertised as such. I ordered an A4 Portrait book The book I received is smaller than other A4 books from other suppliers. A4 is 210mm X 295. Your book is 210mm X 275mm. A full 20mm shorter. Dissapointing - as it looks out of place beside the other books.

February 24, 2021
Unprompted review

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