Myprotein Reviews 

340
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, great materials, and outstanding comfort of the fitness clothing and nutritional supplements. Consumers also deeply appreciate the user-friendly website, detailed size information, and the nice promotional gifts included with their everyday purchases. However, some people mentioned that prices feel artificial due to constant sales, and certain products can be found cheaper on other marketplaces. A few reviewers also experienced frustrating delivery delays, incomplete orders, unclear shipping details, and unexpected billing issues. Despite these few concerns, most buyers remain very happy with the brand's overall online offerings.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the overall quality of... See more

Quality

Reviewers highlight positive aspects of quality, expressing overall satisfaction with the clothing and... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers were forced to order... See more

Price

Consumers find price experiences to be mixed, as some people report satisfaction with good and cheap... See more

Delivery service

People report ambiguous experiences with delivery_service, expressing considerable frustration. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products and how many fits you offer, and the gifts and promotions. The only problem is always the stock, I hardly find things in my size & I don't like rushing myself into purchase just beca... See more

Company replied

Rated 4 out of 5 stars

Without discounts there are overpriced items... But there are almost everything instead of other shops that sell MyProtein brand.

Company replied

Rated 4 out of 5 stars

i like the materials, quality and all your supplements but you should sponsor me couse you have so many things i like but dont have enough money :(

Company replied


Company details


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4.0

Great

TrustScore 4 out of 5

340 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.0

All reviews

(340)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fav sports brand

Very fast delivery. Good quality products with beautiful design. Many discounts and vouchers offered. One of my fav sports brands! Very much recommend!

June 12, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 1 out of 5 stars

Hello

Hello,
the goods did not happen, I waited 14 days and the show nothing. I was very disappointed.
Jakub Šimíček

June 10, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Dobrý den Jakube,

Jelikož jste Vaši objednávku umístil z host účtu,nevidím, jestli jste nás kontaktoval přímo z nějakého jiného účtu nebo ne, protože žádnou zprávu od Vás nemáme. Co se týká objednávky tak pod sledovacím číslem od DPD vidím, že byla doručena a DPD má přímo fotku, kam tuto zásilku doručilo a píše, že byla Vámi podepsána.

Prosím kontaktujte nás prostřednictvím online účtu, abysme toto pro Vás mohli vyřešit.

S přátelským pozdravem,

Petr

Myprotein Manažer

Rated 5 out of 5 stars

I was happy with my order

I am perfectly happy with this brand. I ordered their products multiple times via 3rd party distributors in the Czech Republic, and I was always delighted. Their whey protein (stevia sweetened) was tasty and easy to prepare every time.
A few months back, I had the pleasure to order from their official store (Myprotein Czech). Unfortunately, my protein got damaged in delivery, and when I opened the package, it was unusable, and I had to throw it out. I have contacted the company support, and the matter got solved within a few working days - they sent me a new package, which came out to be okay. I'm giving credit where credit is due - the damaged packaging wasn't their fault, and they solved this issue fast. I will order from them again!

April 18, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Martin,

we are really happy to see this lovely feedback from you. Many customers hopefully can see that the most important thing for us are our customers.

I hope you enjoy all our products and maybe will try any different type of products we sell.

Have a fantastic week.

Petr

Myprotein

Rated 5 out of 5 stars

GREAT PRODUCT - small issue RESOLVED FAST

We had a small issue with a product we ordered, and it was resolved instantly with super clear and really helpful customer service!

November 11, 2019
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Sam

Thanks very much for your review and for taking the time to leave us 5*!

We will always try our utmost and I'm glad you've had a great experience with our brand!

Best wishes,

Alan

Rated 1 out of 5 stars

Unreliable product rating

They did not publish a review of a really disgusting product. They don't put negative product reviews on the site. Bad company attitude.

August 29, 2019
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for your review Deka.

I can advise we publish all reviews negative or positive about products on the product review site provided they are within the guidelines listed. It must be an opinion based review of the product and not be about anything else.

Please contact me via your account and I can advise further why your review was not posted.

Thank you,
Matt

Rated 5 out of 5 stars

Very satisfied

Very satisfied, totally in love with all pancake mixes as well as zero bars.
Customer service excellent.
Recommend.

June 15, 2019
Unprompted review
Myprotein logo

Reply from Myprotein

Hello there Ondřej,

We are thrilled to hear that you are in love with our products and our service.

Thank you for taking the time to write this for us.

Kindest regards,

Mary-Lou

Rated 5 out of 5 stars

VERY EXCELLENT

January 7, 2019
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving this great 5* review.

We hope you continue to enjoy the great products and services we have to offer.

Many Thanks,
Tracie




Rated 5 out of 5 stars

Quick delivery

Quick delivery, great tasting peanut butter for good price

December 3, 2018
Unprompted review
Myprotein logo

Reply from Myprotein

Thanks for the 5 star review!

I am so pleased to hear this. We always strive to provide fantastic buying experiences.

Cheers,
Matty

Rated 5 out of 5 stars

9/10

Quick and easy shop for everything essential do fitness. Great prices, often sales and bonuses. However quality of products arent 10/10. But still the best eshop. Keep it up!

December 2, 2018
Unprompted review
Myprotein logo

Reply from Myprotein

Thanks for the 5 star review!

I am so pleased to hear this. We always strive to provide fantastic buying experiences.

Cheers,
Matty

Rated 5 out of 5 stars

Great experience

Great products and prices, I'm very satisfied, will buy again!

November 6, 2018
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Ji,

Thanks so much for your 5* review!

I have passed on your kind words to the relevant department and hope we are able to continue our positive work in the future.

Best wishes,

Alan.

Rated 1 out of 5 stars

Awful experience

Awful experience. Due to e-shop error messages I had to repeat payment of order. I finished 1 order, but they made 3 payments! Customer service is extremely bad. I read reviews that I am not only one having the problems. I do NOT recommend this e-shop.

October 25, 2018
Unprompted review
Myprotein logo

Reply from Myprotein

Jiri I am so sorry to hear this, please can you contact us via your account and a member of the Customer Service Team can look into this matter for you.

We will be able to get this resolved for you.

Cheers,
Matty

Rated 5 out of 5 stars

Special thanks to Petr

Special thanks to Petr, he was helpful and ready to solve my problem, reccommended:)

September 10, 2018
Unprompted review
Myprotein logo

Reply from Myprotein

Hi,

Thanks very much for the 5 star review!

Rated 5 out of 5 stars

Very good prices

Very good products and prices,

my special thanks to Petr Plhal

July 27, 2017
Unprompted review
Myprotein logo

Reply from Myprotein

Hello Adam,

We really appreciate your 5 star review.

We are trying to do our best to keep our customers happy at all time.

If you will need anything in the future please contact us and we will help you.

We hope that we will see you back soon.

Thanks,

Petr

Myprotein Customer Service Team

Show reviews in all languages. (340 reviews)

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