Advertise 5y warranty for a Landroid Worx robot, broken after 4 years and Worx tells me only 3 years of warranty, myrobotcenter does not honor the 5 years warranty
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Ordered lawnmower robot beginning April with indicated delivery mid-April. Upon request, received an update that the delivery is delayed due to the supplier but will take place by beginning May the... See more
Similar experience to other buyers: ordered S7 Roborock last year which didnt arrive. After long wait and various emails, S7 arrived latter half of January. MyRobotCenter should understand, custome... See more
I can't fault the service from myRobotCenter. Ordered a Roborock S5 Max from their website 10 days ago and product arrived yesterday morning well packaged in great condition. 5 year extended... See more
Company details
Contact info
Hauptstraße 25, 6840, Götzis, Austria
- +43 5523 556 55
- office@myRobotcenter.com
- www.myrobotcenter.de
2.1
Poor
912 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered an Roborock S5 Max
Ordered an Roborock S5 Max in January. When placing the order the delivery time was between 3 to 5 working days. It has now have been waiting 3 weeks. After chasing this up I was promised that it would arrive no later than the 18th Feb. I'm still waiting with no delivery estimate in sight. And reading upon other complaints I have seen that the company apologises and then ask customers to return to buy something else. What a joke. No pride in their service and no customer service.
Update. After finally receiving the product, it is Amazing. I keep thinking why I didn't order a robot vacuum earlier. The mapping of each floor, zone and mopping service is amazing. I vacuum only once a fortnight to get to the difficult spaces. Not receiving 5 stars due to the delay in delivery and lack of customer service.
February 18, 2022
Unprompted review
Reply from myRobotcenter GmbH
Dear user "Paco", many thanks for your review and your comment. There was a delivery delay from our supplier and unfortunately, you got no order update with this information.
Your order was dispatched on Feb 15, 2022 and based on the tracking information the parcel has been delivered on Feb 21, 2022 at 12:46.
We hope you will enjoy using the Roborock. We also hope that it will satisfy your expectations and save you a lot of work. But if you still want to return the product, please use our online return form. However, we would be happy if the Roborock could stay in your home.
Regarding communication, we take the criticism very seriously and are already working on a solution. We would like to apologise once again for any inconvenience caused.
Best regards, myRobotcenter
Update on my earlier review for…
Update on my earlier review for Roborock S7+: they promised to ship the item on by 1st Feb after their “delayed from supplier” excuse and now I get another excuse of end of the week delivery and yet again it’s supplier delay.
I could have got the item from Amazon USA by now and they are not even ready to acknowledge that they are wasting my time.
February 2, 2022
Unprompted review
Reply from myRobotcenter GmbH
Dear user "rakesh indikat chittor", thank you for your review and comment. We can understand your frustration and disappointment. We apologise for the inconvenience caused and are very sorry that there was a delay on the part of the supplier as well as partial deliveries and that you could therefore not be supplied promptly. In accordance with your messages (ticket 955235 + 954420) with the order cancellation, we immediately followed and arranged the refund.
We deeply apologise for the inconvenience caused. We would be very pleased if we could win you back as a customer for another product if necessary. If you have any questions about an alternative model - we will be happy to advise and assist you. Please contact us by e-mail or by using the call-back service on the contact form here: https://www.myrobotcenter.co.uk/en_gb/contact. A member of our customer service team will get in touch with you. Best regards, myRobotcenter
Poor supply chain damages reputation
Similar experience to other buyers: ordered S7 Roborock last year which didnt arrive.
After long wait and various emails, S7 arrived latter half of January. MyRobotCenter should understand, customers do not care about their supply issues and they shouldn't promote not-in-stock goods from dodgy supply chains. S7 seems a great product however better than iRobots.
January 30, 2022
Unprompted review
Not reliable
I ordered a garden robot in September 2021. Today end of January 2022 I have still not received my goods after of course paying it in full 5 months ago.
To the numerous tickets which I wrote, I always received a polite excuse and further postponement of the delivery date. All the further promised delivery dates were however not kept and I am still waiting! No proactive communication or anything from their side! Also their website was misleading promising delivery within 3 days! The same robot is available in major chains all over the country, so never do the mistake to purchase from them!
I would never again buy from this retailer!
January 27, 2022
Unprompted review
Reply from myRobotcenter GmbH
Dear user "Demirev",
Thanks for your review and your comment. We fully understand your disappointment and would like to apologise for the inconvenience caused.
Our customer service team informed you by email (Ticket ID: 919890) bout the unexpected delivery situation from our supplier and that it affects several times the delivery date.
We will arrange the shipment immediately, when we received the goods.
We apologise for the inconvenience, and hope, you will enjoy your robot lawn mower which will arrive soon. You will receive a shipping notification and tracking no.
If you have any questions, please feel free to get in touch with our customer service. Best regards, myRobotcenter
Promised delivery dates over and over, product never arrived.
Ordered a robot vacuum. Was promised delivery within a couple of weeks.
Didn't arrive was promised delivery dates over and over again. All of which were missed. Overall waited more than 12 weeks before canceling my order.
It's disappointing that myrobotcenter lie and say "they can't find my order".
I guess they will now just pay for a few more positive reviews to outweigh the bad.
A more positive action would be to stop saying they have stock or deliveries planned which they know are not reliable.
January 21, 2022
Unprompted review
Reply from myRobotcenter GmbH
Dear User "Peter Searancke", thanks for your review and your comment. But unfortunately we could not find an order from you with your username. Further on, you didn't respond to our request via TrustPilot, from Jan 23, 2022.
TrustPilot informed us on Thu, 27 Jan 2022 at 10:56 AM, about that: Unfortunately, "Peter Searancke" did not respond to your " Identify a reviewer " request within the 3-day deadline."
This is a bad situation for us - we would like to give you a detailed answer. We kindly ask you, to indicate the order number (WS-xxxxxxxx) or a ticket number for clear identification. Without these details - we are not able to prepare adequate feedback for you. Thank you for your understanding. Sincerely, myRobotcenter
Update:
Dear "Peter Searncke" thanks for your updated review with your comment. This is the information, which we exactly receive by Trustpilot (copied from the backend)
vor 4 Tagen
Sie haben Peter Searancke um nähere Informationen gebeten.
Leider hat Peter Searancke auf Ihre „Bewerter ermitteln“-Anfrage nicht innerhalb der Frist von 3 Tagen reagiert.
Why should we lie when we ask for further identification details? There were more than one result in the search - so identification is helpful. Many thanks for your reply. Best regards, myRobotcenter
Item paid for but not received
Ordered (and paid for) a robot vacuum cleaner over a month ago and I haven’t received it, nor had any indication of when it will be delivered. The website showed the item as “in stock” and delivered within “3-5 working days”.
Order number: WS-400515278.
January 9, 2022
Unprompted review
Reply from myRobotcenter GmbH
Dear "Inigo",
thanks for your comment and your review. We apologise for the inconvenience caused. Unfortunately, there is a delay with the delivery from the supplier. Our customer service team already informed you about this situation and the new delivery date by email (ticket ID#946251)
As soon as we received the goods, the shipment will be arranged immediately. You will receive an e-mail with the tracking information. We will answer and comment all your 3 reviews (here on TrustPilot DE and UK and on Google). If you have any further questions, please do not hesitate to contact our customer service: office@myRobotcenter.com. Have a great day.
Best regards, myRobotcenter
False advertising and Fraudulent information
Ordered s5max apparently 30ish in stock so ordered next day delivery, now been told will be next week and supplier had issues??
So don't believe the website and stock levels, also only reason I even know where the item is or isn't as the case may be, is due to the fact that I emailed asking where is my order?!!
As supposed to be a present or part of a present.
I don't mind waiting if told, but why advertise stock when you actually don't carry by the sounds of it any stock ! False advertising and Fraudulent information
December 23, 2021
Unprompted review
Reply from myRobotcenter GmbH
Dear User "Chris Lewis", thanks for your review and your comment. But unfortunately we could not find an order from you with your username. Further on, you didn't respond to our request via TrustPilot, from Dec 27, 2021.
"Unfortunately, "Chris Lewis" did not respond to your "" Identify a reviewer "" request within the 3-day deadline."
This is a bad situation for us - we would like to give you a detailed answer. Please indicate the order number (WS-xxxxxxxx) or also the invoice number for clear identification. Without these details - we are not able to prepare adequate feedback for this problem. Thank you for your understanding. Sincerely, myRobotcenter
Roborock S5 Max
I ordered a Roborock S5 Max on 7 of December. Waited 2 days for the shipment details but nothing received. I emailed them to find it out on 9 of December. They responded on the same day and informed me that their supplier has a delay. I was shocked because it was showing 43 item on stock when I ordered. After reading the all reviews here, I thought they were scam too.
On 10 of December, surprisingly I received the shipment details. Somehow they managed to ship my order. They sent with GLS, not with DHL but you can track. I checked every single day where the item has been. Stuck only 2 days at the customs and I received it on 16 of December. I am happy with the item and working great so far.
Their stock numbers are not correct and their delivery partners are not DHL as it is written on their website.
This period between the placing the order till receiving my item was a stressful but again I am happy to receive my order
December 20, 2021
Unprompted review
Roomba980
I ordered my new robot hoover but was a bit worried as it was such a good price,5 days later it arrived,100% happy with the transaction
December 19, 2021
Unprompted review
Lack of communication, unknown delivery date
Ordered a Roborock s7 on 4/12/21. The website said the product was expected to be in stock from 30/11/2021. I received an acknowledgement of my order but no confirmation that it has been sent. Opened a ticket on 6/12/2021 to get an estimated delivery date but have not received any reply by 9/12/2021 even though they say they aim to reply within 24 hours.
EDIT: Got through to them on the phone on the 13th. They said supply issues mean they'll know by the 14th when they can deliver.
December 9, 2021
Reply from myRobotcenter GmbH
"Dear User "Harry Michalakakis",
Thanks for your review and your comment. We fully understand your disappointment and would like to apologise for the inconvenience caused.
Our customer service team informed you by email (Ticket ID: 940359) bout the unexpected delivery situation from our supplier and that it affects the mentioned expected availability from date in our webshop.
We will arrange the shipment as soon as we receive the goods from the supplier. You will receive a shipping notification with tracking details afterwards.
We apologise for the inconvenience, and hope, you will enjoy your robot. If you have any questions, please contact our customer service. Best regards, myRobotcenter
Terrible. Bait and switch
Terrible. Wish I had read the reviews also. I waited nearly two months for my Roborock S7 and the best they could say is here is a full refund. They have absolutely no idea when products will be restocked and are content to push the problem onto their customers. When I complained, they started ignoring my emails. If the price is too good to be true - that is because it is!
December 9, 2021
Unprompted review
Reply from myRobotcenter GmbH
Dear User "Son Song", thanks for your review and your comment on Google My Business and here von TrustPilot. But unfortunately we could not find an order from you with your username. Further on, you didn't respond to our request via TrustPilot (Dec 13, 2021)
"Unfortunately, "Song Song"" did not respond to your "" Identify a reviewer "" request within the 3-day deadline.""
This is a bad situation for us - we would like to give you a detailed answer. Please indicate the order number (WS-xxxxxxxx) or also the invoice number for clear identification. Without these details - we are not able to prepare adequate feedback for this problem. Thank you for your understanding. Sincerely, myRobotcenter
Avoid. Bait and switch scam.
Wish I'd read reviews from others before buying from MyRobotCenter...
Similar to a bait and switch scam, it seems that they advertised to supply a mower with a garage (labelled as free, but of course built into the sale price) and then only supplied the mower.
Ordered 28/08/2021.
Mower arrived 04/09/2021. No garage.
Chased 04/09/2021. Told delivery now 13/09/2021.
Chased 30/09/2021. Told delivery now 11/10/2021.
Chased 23/11/2021. Told delivery now 'sometime in 2022'.
Absolute joke - more so when they are still advertising garages as 'in stock' on their website.
AVOID
Edited: 21/09/2022.
Still never received the mower garage. No refund for missing items. Scammed by the company :(
November 24, 2021
Reply from myRobotcenter GmbH
Dear User "Ross", thanks for your review and your comment. But unfortunately we could not find an order from you with your username. Further on, you didn't respond to our request via TrustPilot which was send several days ago.
TrustPilot provided us this notification:
"Unfortunately, "Ross" did not respond to your " Identify a reviewer " request within the 3-day deadline.""
This is a bad situation for us - we would like to give you a detailed answer. Please indicate the order number (WS-xxxxxxxx) or also the invoice number for clear identification. Without these details - we are not able to prepare adequate feedback for this problem. Thank you for your understanding. Sincerely, myRobotcenter
AVOID - AVOID - AVOID IF YOU DONT WANT TO FIGHT FOR YOUR MONEY BACK
AVOID, DONT BUY FROM, DO NOT SEND ANY MONEY!!!
Oh my god - what a useless company in Austria which is blaming everything on Brexit and not refunding money until you open a case with your payment provider!!
Bought a robot in mid Sept - all fine - paid up, waiting for delivery - 4 days nothing.
Emailed them asking where the product is - replied around 22:00 (same day) to say its been sent and provided tracking info, parcel has been ordered but not dispatched though.
Parcel arrived product was faulty (not their fault I get this happens - sent a return label to a UK address) - posted few days later and delivered to them.
Not this is where the sh** show starts. I asked when will they send a replacement product and they said that the product needs to get to Austria first and is stuck with customs - I’ve been emailing asking for information about tracking but this was never provided - their responses were always, not received in Austria - stuck at customs - why am I penalised for their incompetence ?
You ask me to return the parcel - I returned it - its been delivered - we both have tracking proof - why you making me wait longer ?!?
I asked them - to provide the tracking as I feel its not right for me to wait until the product is returned to Austria if A, I was never told this to be the case, its been 1/2/3/4/5 weeks on!! Their responses were stuck at customs, BREXIT… never provided any tracking info of parcel coming from UK to Austria
I got fed up and asked for refund - they cannot refund because parcel is not in Austria (this was about 4 weeks into me returning it and it being delivered to their depo)
Opened a case with paypal to say the parcel was not delivered. Paypal acknowledged their case and within 10 minutes uploaded tracking info that parcel was delivered to me within 1 week in September. But PayPal has read my emails with them and has now revoked my payment from them because they cannot provide info on my parcels return.
November 18, 2021
Reply from myRobotcenter GmbH
Dear user "Mr Przemyslaw Piotrowicz",
thanks for your review and your comment. The parcel was not in the warehouse yet, it was on its way back. As we mentioned in our GTC, the refund will be arranged, after we received, checked and tested the returned product.
Right now, the returning process takes more time, then expected. We apologise for the inconvenience. We have already informed our shipping partner about the unsatisfaction of many customers. We are now looking for a quick solution so that the time is significantly reduced.
As we mentioned in our email (Ticket 915081) "
Unfortunately the customs conditions are constantly changing. In the past this was much faster, but in the last few months the customs conditions have changed again.
This is the reason for the delay, but we estimate that we will receive the robots the next days."
Our accounting will arrange the refund immediately, when we received the return-parcel.
Best regards, myRobotcenter
I had placed my order on 1/10/2021
I had placed my order on 1/10/2021 , order number # WS-400512952 ,still haven’t received the product. I think the whole website is a scam. The customer service is awful , the phone number and address they have provided doesn’t exist. Please avoid buying from this website.
Thank you
Priyanka
November 17, 2021
Unprompted review
Reply from myRobotcenter GmbH
Dear "Priyanka Chakroba
Thanks for your review and your comment. We would like to provide you our feedback for your review.
e fully understand your disappointment and would like to apologise for the inconvenience caused.
Our customer service team informed you by email (Ticket ID: 914868) about the unexpected delivery situation from our supplier and that it affects several times the delivery date.
We are very sorry for the delay on the part of the supplier and that you have therefore cancelled the order on Nov 17,2021.
We apologise for the inconvenience and would be very happy to have you back as a customer in our shop. Please get in touch with our customer service. Best regards, myRobotcenter
Huge "shipping delays", terrible communication
I have been waiting over 2 months for my Roborock S7 order I pre ordered. customer service always gives me an expected shipping date a few days in the future and no further help. I will now be trying to get my money back. AVOID PURCHASING FROM THIS SITE
November 15, 2021
Reply from myRobotcenter GmbH
Dear User ""V S""
Thank you for your rating and the comment. We are very sorry for the delay on the part of the supplier and that you have therefore cancelled the pre-order, placed on Sep 22, 2021. We do understand your unsatisfied situation.
Our customer service team informed you by email (Ticket ID: 931146) about the unexpected delivery situation from our supplier. Due to this information about the delayed delivery date, you cancelled the order and we have confirmed this. The refund was arranged immediately (Nov 16, 2021)
We apologise for the inconvenience and would be very happy to have you back as a customer. Best regards, myRobotcenter
No major issues
I have ordered Roborock S5 max, order has been shipped out 2 days later and then it took more than week to be delivered (mainly because it's stuck in customs which obviously is because of Brexit). When I've contacted Client Services to ask for estimate date of delivery I've received reply next day. Product has been delivered and no issues with it so far.
The downside is that stock is coming from Austria and if it needs to be repaired it needs to be sent back to Austria on your own cost. It would be better if there would be some return point in England where you can send it and then company can send it back.
November 12, 2021
Unprompted review
UK presence non-existent, low prices, terrible support, slow refund
Make no mistake, their UK website and address mean nothing. The entire operation runs from Germany and Austria. While they offer remarkably low prices I found that support was non-existent for the Tesvor S6 robot vacuum I bought from them. They just did not want to give any support. I went ahead under their refund policy and they agreed to refund. The Tesvor S6 was returned but I had to wait a further 6 weeks for the refund which only came after I threatened to report them to Trading Standards.
November 10, 2021
Unprompted review
Reply from myRobotcenter GmbH
Dear user "Peter",
thanks for your review and your comment. We apologise for the problems with the Tesvor S6. Repairs for Tesvor products are handled by the internal repair service. https://www.myrobotcenter.co.uk/en_gb/service-tesvor
Our customer service has arranged a return for the broken Tesvor. Unfortunately, this took longer than expected. Our accounting department has already arranged the credit note including the refund ( November 9, 2021).
We apologise for the inconvenience. If you have any further questions, please get in touch with our customer service team. Best regards, myRobotcenter
Purchased a Rooma 980 online
Purchased a Rooma 980 online. Great product but didn't suit our needs. Returned item under the 30 day guarantee. 6 weeks later I am still awaiting refund. Correspondence ignored. Avoid Avoid Avoid
November 9, 2021
Unprompted review
Reply from myRobotcenter GmbH
Dear "Howard Handley",
thanks for your comment and your review. We apologise for the inconvenience caused. Unfortunately, there is a delay with the return service from our supplier which affected as well the refund. We received the goods and our accounting team already made the refund on Nov, 10th. We will improve our communication so that we can respond to customer enquiries in a faster and better way.
We apologise for the inconvenience and would be very happy to have you back as a customer so that we can show that we are doing better. Best regards, myRobotcenter
An appalling waste of time and energy..
I cancelled my lawnmower almost as soon as I had ordered it but they sent it anyway. After receiving it I tried to send it back but they said they couldn't arrange it with the courier. I disputed it with my credit card then they arranged for DPD to pick it up. They have now refused the dispute with my credit card company despite me having the proof that their courier picked it up. It's just not worth dealing with them. They have absolutely no idea what they are doing. An appalling company with appalling service.
**EDIT - the credit card company found in our favour and has closed the case. Order reference has been given to Trustpilot. I wouldn't waste another second on this outfit.
November 8, 2021
Reply from myRobotcenter GmbH
Dear User "I E", thanks for your review and your comment. But unfortunately we could not find an order from you with your username. Further on, you didn't respond to our request via TrustPilot, from Nov 11, 2021.
""Unfortunately, "I E" did not respond to your " Identify a reviewer " request within the 3-day deadline."
This is a bad situation for us - we would like to give you a detailed answer. Please indicate the order number (WS-xxxxxxxx) or also the invoice number for clear identification. Without these details - we are not able to prepare adequate feedback for this problem. Thank you for your understanding. Sincerely, myRobotcenter
If I could give less than one star
If I could give less than one star, I certainly would!
I have been waiting since 20th September for a refund for a robot mower I sent back to them.
Despite numerous emails, they are still saying they have not received this back to them.
I would not buy from them
November 8, 2021
Unprompted review
Reply from myRobotcenter GmbH
Dear user "Ellie",
Thank you for the review and comment. We completely understand your frustration. You are actually in direct contact with our customer service team. As noted in the ticket communication, an enquiry is in progress regarding the location of the parcel. We kindly ask for a little more patience to clarify the situation. Our customer service will contact you as soon as we have a response from the parcel provider. We will keep you informed in any case.
Kind regards, myRobotcenter
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