myRobotcenter GmbH Reviews 

Do not buy from this company it's a scam! bought a device mid November (now February) and it never turned up. I have done all the contacting week after week and eventually had to get Amazon Pay to make them refund the money. They have not contacted me once to let me know what was happening. They don't have the products but take your money and sit on it.

I ordered a robot vacuum cleaner from them on the night of the 27th of Jan, which arrived (and works) this morning (5th of February). There was a delay in getting shipping information but after contacting them by email they informed me that they had experienced a delay in getting stock from their supplier, but that they would be able to ship the following day. Communication was good thereafter with an email sent out both when stock had arrived the next morning, and when my parcel was picked up by the courier later that day. Parcel tracking info suggested that it took roughly 5 days to reach me. This lines up with the 3 to 5 days stated on their site. All in all good experience and I got a good deal (£150 cheaper than it is listed for on Amazon). I have a feeling some negative reviews stem from legislation changes caused by Brexit and maybe a small customer service department reduced further by Covid. Maybe consider ordering on credit card in case you get into a dispute over a lost shipment but otherwise two thumbs up from me.

Excellent customer service. I have purchased two products from this company in the last two months. The first product arrived quickly and was exactly as expected. The second was unable to be dispatched due to problems with Covid/Brexit regulations. However, the customer service team were very quick to respond to my queries and always friendly and helpful. I eventually requested the order to be cancelled and a full refund was issued, I did have to request the refund twice, I think it got lost in the system the first time, but the refund was processed the same day the second time I asked for it. I have seen that many other people have said the customer service is bad, but this certainly was not my experience. I will definitely be using this company again.

I ordered Tesvor robotic vacuum cleaner with mopping function. The product arrived quickly and the price was good (discounted). In the beginning I had some issues with this item but customer care helped me and everything was fine. The mopping function is not so good and I dont use it after all. But the cleaner helps me a lot as I have back problem and would suggest it for everyone.

I have nothing but praise for this company. I ordered a Worx robot lawnmower, which was shipped from Austria and arrived within a few days. I knew I was buying a display model (at an excellent price), and wondered just what would arrive. The box was a bit tatty, but the item was in perfect, as new condition. There were a couple of technical hiccups, but they were quickly resolved. I received prompt responses always from my contact Norbert (who spoke perfect English), and they always let me know what was happening. The mower is now working perfectly and I would not hesitate to buy from them again.

Took a while to arrive, thought it was a British company but came from Austria but I love my rob 600 keeps the garden immaculate. Would recommend the robot.

Literally over the moon with my Roomba 980 purchase. Was a little worried with some of the reviews for this company but everything went smooth including the delivery. I was initially also a little worried to find out that my Roomba was being shipped from Austria when I am based within the UK but have no complaints with this company.

My overall experience is a well deserved 5 star and would highly recommend.

Will most definitely be a returning customer for the robot mop next.

Super fast response, good customer service

I ordered from this company as their prices seem competitive - however the advertised prices do not include the 20pc tax which is added so they are not at all competitive.
One of the 2 robots I ordered took over 3 weeks to arrive. Communication from MyRobotCenter was appalling. I was repeatedly fobbed off and emails at times bordered on rude. I refused the delivery and have requested a refund only to be told that they will not issue a refund until the robot has been received back at their warehouse. Delivery was refused on June 12th and DHL tell me that the package left the UK on the 15th. My Robot Center refusing refund until the robot has been received by them but are using the tracking number for the first robot. There are multiple reviews suggesting others have had similar experience. Repeated requests for telephone calls have been ignored. Avoid at all costs.

Order a robot vacuum. Didn't pay for upgraded delivery so arrived after about a week as shipped from Austria - despite the UK website. This was fine but there was a fault with the robot and the next day after receipt I advised them and arranged to return for replacement. The return shipping must have been the cheapest they could find and as it went to Austria took forever. There then was a bit of messing about where I could see tracking that they had received it back but they wouldn't acknowledge this. A few days later the replacement item was shipped - over a week ago - still not received. It is now more than a month since I ordered and I haven't had one clean from my expensive robot.

In summary, prices may be attractive but the delivery and returns process is woeful. They do not care enough about service to expedite a delivery when there has been a problem - in general from the tone of the emails, they just don't care....

Got the mower within 5 days. Excellent pricing and service!

We ordered an iRobot Roomba a few weeks ago. Delivery was fast and the product is fine behaving as intended. What's making me unsatisfied though is that we got billed with an administration fee of € 1,90 in the final bill. myRobotcenter is not taking any responsibility for that and referred us to a company named Powerpay which is responsible for their billing. We never agreed to this absurd "administration fee" but of course with a lot of research and with reading the terms and condition in detail we could have found it hidden there. From a legal point of view such a construction is definitely unlawful in my country of residence (Austria) but in the end we decided € 1,90 is not worth the effort (which is exactly what they are counting on). I'd never order with this company again though and strongly advise against it unless you don't mind getting ripped off just a little bit.

I ordered a landroid robot mower with this company. I already have a worx mower for my back garden and wanted another for my front. I decided to go with this company as they offered an extended warranty and guarantee. I have not received the mower and when I contact them they put me forward to DHL, DHL then says it is the responsibility of Robotcentre. My contract for the goods is with Robotcentre as they have received the money. Fortunately, I have paid via my credit card for this, and Visa are now in the process of treating it fraud, due to no response from the company. This can ultimately result in i the company losing its ability to take orders via VISA, which as you know would end in lots of loss of sales. Unfortunately, this is what happens when you treat your customers with the type of disdain that this company appears to have. I have reordered my mower with Amazon, direct from Worx, and will receive delivery Monday next week. Wouldn't touch this company again.

Ordered a Roomba robot 2 weeks ago, parcel stuck in Germany for 2 weeks. Contacted company twice with zero effect. Tried to reach someone by call centre but zero effect again, no one picked the phone up. I was advised by DHL that I have to contact sender otherwise they can’t help me. I’m very frustrated and want to advise you to DONT use this company if don’t want to go crazy.

EDIT: after 2 days I finally reached company and looks like they solved issue because parcel is due to be delivered tomorrow..
I’ll leave 3 starts because their customer service is terrible, I’ve never experienced something like this but apart from this they at least give you product in very competitive price and 5 years warranty.

Initially experience was fine, however the Roomba 675 I bought stopped working after a few weeks. I hadn’t kept the box as I never thought I would have to return the item. The company insisted they receive the defective device first and ship back the replacement device to me in my packaging, keeping the box for the replacement device. I assume this is so they can sell on the defective device to someone else. They then lied about their terms and conditions saying that they could charge me for the missing box (it says this nowhere). Now they are saying that they haven’t received my defective device even though the tracking information confirms it was delivered over a week ago. They claim that it will “reach them soon” but can provide no additional tracking information or context as to where the defective device may be. I have had to open up a dispute with PayPal as they won’t ship a replacement device or refund my money. Avoid at all costs.

Update- PayPal decided in my favour and I was refunded the next day. Still wouldn’t recommend as my experience was not good but at least I’ve got my money back.

Accepted my return without hassle

I bought a Roomba 980 vacuum from this company. The service was excellent. I had some queries before delivery which they responded to very quickly by email. The item arrived on time and was well packaged and in perfect condition. I would not hesitate to recommend this company.

I ordered a robot vacuum 2 weeks ago and paid for it as well. I received an email saying there would be a delay due to storm which would be fine but they claimed the robot would be back in stock on 25/02/2020. It’s 28/02/2020 today and still nothing!! I emailed them they promised to dispatch it but nothing happened. They’re keeping my money and I’m not receiving anything.

I bought a Roomba 615 in 2018. The charge unit broke so I wrote to them regarding having it changed as per my 5 years guarantee. The message I got back was worse than useless so I decided to buy a new charge unit rather than the hassle of trying to get this one sorted. Very expensive so I didn’t bother. I now have a perfectly good Roomba that I can’t use because the docking unit doesn’t work. I was planning on getting a robot window cleaner, floor mop and another Roomba for upstairs but if this is the service I get when something stops working then I don’t think I will bother.

Since leaving the above review this company has been in touch and the problem has been quickly and easily resolved. I recommend the company and their products. Problems can happen but when they are so easily resolved I couldn’t have any complaints,

Bad experience. Window cleaner stopped working properly, customer care unhelpful. Beware that this company is NOT in Switzerland and will NOT help you.