MyTrendyPhone.eu Reviews 

302
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Bought the same phone twice from this site on different dates. First one PayPal cancelled by them stating identified as risky sale and that I can pay different way. Ordered again paid debit card em... See more

Rated 1 out of 5 stars

Do not buy anything from this crowd! Like someone mentioned in previous review this company is like dealing with Web scam. Delivery took forever, item was faulty and I'm still waiting for my return t... See more

Rated 1 out of 5 stars

I have tried to buy my new TRENDY PHONE by mytrendyphone web shop and they cancelled my Order 2 times. First one they said that payment provider said my payment is unsecure and second time they refuse... See more

Company replied

Rated 1 out of 5 stars

I think this is a scammer website. I ordered phone screen protector and it's almost one month now and never arrived. They have auto-reply email that is confusing not clear to read. Say product not ava... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

MyTrendyPhone sells quality accessories for mobile phones, iPods, cameras and video at the lowest prices in the market. We aim to have satisfied, pleased customers by giving them a price guarantee and satisfaction guarantee when they do business in our online shop.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

302 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(302)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Have used MyTrendyPhone many times, and the service has always been excellent. My orders arriving to Prague within 2-3 days everytime and always as described and working perfect. Thanks

July 3, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent site!

Plenty of options to choose from and great prices. Delivery was fast and well packaged. Recommend to all.

June 16, 2012
Unprompted review
Rated 2 out of 5 stars

I'm sorry for your inconvinience.

I ordered, or more precicely tried to order a new touch screen glass for my nokia C7.
On the first order they sent me one that was broken in mail due to bad packaging. They would not send another one to me before they had received and checked that the glass was broken.
I ordered a second glass and this time they sent me a wrong product. A touch glass for C7 but a used scratched one that was already glued to a wrong color frame. Even after two faulty products and one-week delay they would not send me another one before receiving the wrong product back meaning one extra week of delay. They did also did not offer me any settlement such as reduction in price for a third order.
I ordered the glass form another dealer.

And as a reply to the MyTrendyPhone below: You found it difficult to understand why I did not want to return the products. I have returned the products and I trust that all my costs will be paid back, no problem there. Thats the law, you have to do that or go to a court of law to fight about that. So no hurrays here.
The real issue here is that your customer service failed totally to see what was my problem. Here is my situation:
- I have a broken phone that I practically cannot use. Your website advertises 2-3 day delivery so I order the replacement part from you.
- Because of YOUR mistakes more than a week later I have not received a valid replacement part and if the game were played as you would like to have it, it would take me more than a week still more. (In the case that you would actually manage to deliver a valid product on the third try!)
- So you have failed twice delivering the right product for me AND you are already holding more than 50€ of my money, and you still want me to pay about 25€ more to send me the replacement part ASAP.
- Its about here that I understood to take my money elsewhere. And I actually got the part cheaper from ebay...

May 24, 2012
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,

Thank you for your review. We are very sorry for what happened with your order, but it is also difficult for us to understand why you did not want to send two faulty products back to us. If the products are faulty or damaged, you have the right to receive new ones, and we will send them to you free of charge or refund you for your payment. If you chose to purchase them from another supplier, you can still send them back and receive your money back. Please contact our customer care for further assistance.

Rated 1 out of 5 stars

Didnt get more than half of postage!

Didnt get more than half of postage! They didnt send me my goods which i have payed them. They returned me money, but i didnt want money, i want my items! Terrable service and stuped answers on e-mail! They didnt hear client voice, they hear only themself!

March 26, 2012
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Would you please be so kind to explain what you mean by "braking terms of delivery"? Products were sent to you separately because they were not all in stock at the time you placed the order, so the ones that were in stock were shipped immediately, and the ones that were not in stock were sent as soon as they got back in stock. You got regular updates by email about the expected delivery time for every product you ordered, every Monday and Wednesday. The products you claim not to have received from the order you mention (1602446) were sent to you again, and then you did receive them. They were resent by Danish post, with a tracking number and you did not have to pay anything extra for that. This has proven to be the only safe way for you to receive orders, because from all the previous orders you have made with us, parts of them do not seem to get delivered to you (with First Class Mail and with UPS - the two shipping methods we normally offer on our website). For every product you did not receive, we have refunded you the money. Thank you for the feedback and have a nice day.

Rated 5 out of 5 stars

EXCELLENT SELLER

I bought few items and I cannot believe the speed, quality and good prices. I was surprised when to receive it next week.

March 16, 2012
Unprompted review
Rated 1 out of 5 stars

Terrible Experience!

I ordered 3 Waterproof Otterboxes from them, the 1000 boxes is faulty in that the clasp takes so much effort to open, in the end you can manage it by using both hands, but very difficult to do. The Otter box 3510 has not got the Pick-N-Pluck foam inside as depicted in the photo on MyTrendyPhone's WebSite and also mentions having it in the product features. One of the Barcodes has been placed over another barcode which states 'Made In China,' I will be contacting Otterbox today to find out if these are indeed counterfeit products, cheap copies imported from China. I was not happy that I have to go to the trouble of repackaging and returning these products and not being able to use them for the weekend as planned and having to wait for my money to be returned. I strongly recommend you to use a different internet company as this one does not seem to be efficient and maybe selling counterfeit products. I was not impressed with the cunstomer service when I complained. I would of given them 0 stars, but you have to give them at least 1

March 15, 2012
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

The Otterbox products we sell are original Otterbox. The "Made in China" sticker indicates the country of production, which does not mean that it did not come from an Otterbox factory in the specified country. If you think otherwise and are not satisfied, we would be more than happy to receive the products back from you and process your return warranty either by giving you new products or a refund, as we confirmed three times on the phone yesterday. We apologize for the inconvenience and for the fact that you will unfortunately be unable to use the desired products during the weekend, but when it comes to online shopping and when you cannot see the items you are buying, it can happen that they do not meet your expectations. We did our best to help you on the phone, you have also spoken to our assistant manager and the manager himself, and they confirmed that we are going to process your return warranty as you please. Please fill in the returns form on our website and return the items so that we can solve this as soon as possible. Thank you for the feedback and your cooperation and understanding and have a nice day.

Rated 5 out of 5 stars

Perfect experience!

Ordered from this company because it was even cheaper than on ebay. Payment was easy with PayPal even though the price was in BP. I thought it will take forever to get to US, but I was surprised to find a package in my mailbox in less than a week! Great experience, thank you very much.

March 11, 2012
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Website had a great selection of products, transaction was smooth and US shipping was surprisingly fast. Item was well packed and arrived in perfect condition - would definitely purchase from MyTrendyPhone again, and recommend to others.

March 3, 2012
Unprompted review
Rated 1 out of 5 stars

Do not have stock

The company did not have any stock and only after I contacted them did they respond that that they did not have any idea when I would get the product.
Very slow to respond. Very poor service. Would avoid.

February 27, 2012
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,

Thank you for your review. We are sorry that we don't have a delivery date for the product you ordered, but we have many other cases available for your iPad. You can check on our website before you order to make sure that the product is in stock - the availability is stated above the price.

Rated 1 out of 5 stars

It is not got nothing

1616151
Order date : 14-02-2012 14:22:32
Transaction number : 18951375

TODAY IS 24/02/2012 AND NOTHIGHS ARRIVED.........

February 24, 2012
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,

Thank you for your review. Your product was shipped on the same day as you placed your order, February 14th. Unfortunately the parcel appears to be lost in the post. We have contacted the post, as you have already been informed by our customer services, and the problem will very shortly be resolved.

Rated 3 out of 5 stars

Close, but no cigar.

I was impressed by the very fast delivery, but not the quality of the skin for my phone. It cracked within a day, and then again two days later, and I did not drop it or in any other way try to harm it. Not good enough. The headset on the other hand is as expected.

February 5, 2012
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,

Thank you for your review. We're very sorry to hear this, it sounds like you've received a defective product! We've now sent you an e-mail with instructions on how to return it, and we can send you a new one or refund you for the purchase.

Rated 1 out of 5 stars

Fooled by support

Support did on the telephone encourage me to avoid customs duty by placing several orders smaller than NOK 200 promising me that if I did send an email to support@mytrendyphone.no listing up the orders they would only charge me for one freight. To my suprise I was charged for freight for all 4 orders (1500584, 1500595, 1500602, 1500613) and my complaints was ignored by support. Due to the recommendation I was given from support my costs for the purchases are higher than if I had put only one order including customs duty. Something has to be done related to the education of support staff! It is not a good feeling to not be able to trust your support staff.
Regards
Henrik Haug

December 15, 2011
Unprompted review
MyTrendyPhone.eu logo

Reply from MyTrendyPhone.eu

Dear Sir,

Thank you for your review. You contacted us on Wednesday, December 14th. Your shipping costs were refunded and we sent you an e-mail to inform you about this on Thursday, December 15th. Please check your e-mail and your bank account, and please do contact us again if there is an issue.

Rated 5 out of 5 stars

Awesome site

I've purchased several things from this site. I always the order in next to immediately and I have never had a problem with any purchase.

November 21, 2011
Unprompted review
Rated 4 out of 5 stars

Fantastic

I just bought 2 accessories for my HTC Desire Z and it was at a good price and very fast delivery.! love this company, can only recommend it.!

Haven't been through customer support, so I can't comment on that.

November 1, 2011
Unprompted review

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