National Breakdown Reviews 25

I called National Breakdown in desperation at almost 2am on Friday 26th January 2024. I had been waiting on my own in the dark for the RAC since 7.30pm. They kept pushing my allotted time of assistance further into the night and I was so stressed out and anxious. It was a horrible experience. The guy I spoke to at National Breakdown was so sympathetic to my situation and he managed to calm me and assure me he could get me home safely. Less than an hour later Araf arrived and took me and my car home. They were amazing. I can't thank them enough for the excellent service and customer care.

Don't use this company, absolutely dreadful,sat waiting for 3hours for them to come out ,they didn't,Told by person on phone get a taxi home and leave the car till the following morning.Next day still waiting for them to come and check fault with the car.Going back to the RAC for full breakdown cover , Please don't waste your time signing up to this company

Please dont waste your money and time with them ppl. Customer service is horrible.. took call out charges for no reason and then refuse to cover the job. Sent wrong reason to the agent and then asking for more money if I need anymore services...

actually sent a one armed mechanic out ..seriously true ..he couldn't fix flat battery with faulty earth lead claiming never had right tools wanted to charge me £200 to tow vehicle to his garage over 20m away when I refused told me to call out a mobile mechanic at my expense ..which I was forced to at cost of £80 mobile fixed fault within 20mins got me up and running ..its clear National breakdown are employing local cowboy garages

I had rather unpleasant experience with service they provided. On Sunday morning my car ceased to start. Unfortunately I didn't have breakdown cover. I was trying to contact few companies (AA and RAC) but their lines were constantly busy. National Breakdown responded. After paying 160 pounds fee as a non member they sent assistant. He arrived within stated time and checked my car. As I was expecting starter motor broke down. The assistant decided to use hammer and the screwdriver to get it started. After few unsuccessful bashes he gave up and advised me to find local garage and arrange towing. Trusting his judgement and knowledge I booked a hotel as I was 3 hours away from home. However I decided to give another call to The AA. This time I managed to speak to them and they sent their agent. What a completely different experience it was. In less than 20 minutes after his arrival my car was up and running again and I was able to make my journey back home.
Now I know why their phone lines are so much busier...
Given how little was done to help me in that stressful situation I asked for a full refund hoping for partial at least but this was of course politely denied