Native Union Reviews 432

This company makes products that are built to last and stand behind their lifetime warranty. It’s worth the extra money to get a quality product and not have your cell accessories end up in landfills after limited usage

iPhone 15 pro max case in black. Good case with great feel however the plant based leather began to peel at the charging port after having the case for 2 months. I ultimately got tired of how it felt in my hands and moved on from the case. By the way this was my second case as the first one delivered had button cut outs that didn’t line up with the buttons of the iPhone. They did send me a replacement (which is the one with the leather peeling) and had me cut the old case in half.

It was easy to order, the quality of the products are very high.

While I love the night cord…they all seem to go bad @ 2 years….they just stop charging….and they are too expensive to keep replacing.

Simple the best cables I’ve ever used on iphones… using those cables for over 5 years now

My cable failed and was replaced promptly…….and that’s why I only buy from Native Union. No other companies that I know of have this “lifetime” warranty.
Thx Native Union.

Have a number of NU’s stuff. High quality. Well built. Like the brand. It’s different and functional.

Good products but delivery and customer service is awful, placed the order 1 month ago and have been told that there is a problem with delivery and its being looked at, this has been the same for four weeks now with no change. Please fix, has caused me to buy from other providers multiple times.

Amazing company & outstanding customer service!

All products from Native Union are of very high quality. I love the looks a the durability. The iPhone case I bought for my iPhone looked great after years(!) of use.

I’ve used the native union cord to power the electronics and works great. It is cord made of high quality material that lasts many years to come. The Native Union cord is versatile and easy to use for many electronics like iPad from previous generations and recent releases iPhone to many others. Strongly recommendable at home improvement stores

Ordered a wrong case (wrong size) and asked to send it back. Got an immediate response with clear instructions. Perfectly guided along the way and got my money back as promised. + super friendly

First of all, I love your products and what you're doing. But sometimes, you send a marketing email, and once I go to the website, I see that most items are sold out. Also, the same thing happened with the email you sent announcing a new product: once I opened the website, the item was already sold out. I must say that I open emails right away, so there is no case that I missed the email and opened it the next day or something. It happened multiple times, and it looks like a cheap manipulation. Either fill your stock or avoid advertising sold-out items.

I’ve always been fascinated with the new designs that you guys have related to technology and how durable and high-quality. I really love everything you guys do to my feedback will always be positive when it comes to asking me

I paid but no product received

I buy lots of products from this company
They last a long time and beautiful design

Ordered a laptop sleeve on April 10th, payed more for express delivery - aaand it’s still not here, without any updates. I had some of their other products, generally speaking they’re very good, but unless you’re ready to wait unreasonably lot (priority delivery or not), don’t buy from their website. Very poor service, better look for other retailers

TL;DR
- Pair of expensive cables didn’t even last three years, compared to a 2017 cable from same brand that endured for 7 long years.
- No support from Native Union.
- Drop in quality of products over the course of years.

I’m in shock, actually. Today was the final dissapointment that forced me to share my experience and warn others.

First, let me preface my review with an anecdote. I discovered Native Union (NU) years ago in 2017, when I wandered into an Apple Store and wound up buying a NU charging cable for my phone. That cable was costly but extremely reliable, never failing on me once. This led to me becoming a patron of NU, frequently and excitedly ordering cables and accessories from them.

The year was 2021, I needed a pair of USB-C cables for my devices so I went straight to NU and didn’t hesitate to buy from them. I expected to have two trusty new cables that would last years and years just like the iPhone charger I bought from NU years past in 2017.

My experience with the two cables was persistently ominous. The cables were too easy to be pulled out from devices. With a light tug, it was out. I recall this was advertised as a feature that saved devices from being ripped off the desk with the cable, but my 2017 cable did not pull out like this. Some insidious cost-cutting was at play, I gathered.

The next thing that caused me to raise an eyebrow at NU as a company, was the discrepancy in how they brand themselves as a French-based innovative company but their business address is in Hong Kong. That dishonesty still makes me queazy.

In 2023, 1 of my 2 cables died. That wasn’t right. There was no reason the cable should have failed after such a short time. No I didn’t abuse it, yes it was costly and yes, it was marketed as durable. Despite being frustrated, I sent a polite support request to NU. NU did not answer my support request. There was no response. I got nothing from them.

By this point, my trust was totally gone in this company. An additional slight to inform my opinion, a screen cleaner I bought once was amazing. The second time, it was defective and didnt spray period, at best it freed a fear bulbous drops of cleaning agent.

I’d lost 1 of 2 USB-C cables but still had 2 devices that needed charging. I adapted, found an old cable to use in the stead of my broken NU cable. I had 1 NU cable left and I knew I wouldn’t be ordering from them again.

This review exists because today the second cable I ordered 2021 failed me, in most stunning fashion. I picked up the powerboard my cable was connected to, and placed it on the ground. When I retrieved the cable, the USB-C dock was significantly bent. I was in disbelief, how did this happen? I tried to fix it, I bent it back to straight and plugged it into the power socket and into my device. It was broken.

Now I am without a cable for my devices. I’ve yet to find a new brand to buy and might be rationing my cable between my two devices. I never expected that having reliable cables was in fact a privilege, especially with the cost of entry.

Remember that cable I bought from NU in 2017? It died this year, after seven long years. It was withered and needed to be plugged in at a certain angle for a short while before eventually going to electronics heaven, but it earned that death. It is inexcusable that expensive cables from the same brand lasted a fraction of that cable’s lifespan.

I’ve had too many poor encounters with Native Union and my trust in them is gone. Overpriced and haughty in its brand identity, cheap production quality.

bought one of the latest laptop stands, and while it looks nice, it's not as usable compared to the ubiquitous mstand rain design mount that most people use with macbooks. the native union stand has a tall front lip to secure the laptop in place, but because of this, it blocks access to the groove to open the lid of the macbook. other laptop stands have a cutout in the center to avoid this issue. native union could have been more thoughtful about this design. also the bottom area is meant to function as a tray but it has no lining on it so anything you put on it has potential to scratch since it's metal. the only thing preventing me from returning this is the hassle of contacting customer support and potentially being responsible for return shipping.

Hi when I bought cable charger they told me it has lifetime warranty and when I contacted native union to replace my charger they said it doesn’t have a lifetime warranty you MISGUIDED your customer not happy at all.