Naturalistic Products Reviews 3,465

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of products available, including hard-to-find international brands and sample sizes, making it easy to discover new items. People frequently highlight the quality of the products and the ease of the ordering process, noting the user-friendly website and efficient service. Many consumers also appreciate the fast and well-packaged delivery, with items often arriving within the stated timeframe. However, some customers also noted issues with delivery, including delayed or undelivered packages, and a few mentioned receiving incorrect product sizes or items that were out of stock. A small number of people also experienced problems with product authenticity or quality, such as changes in product appearance or issues with formula consistency.

What people talk about most

Product

People report positive experiences with product, often praising the wide range of natural hair and body... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient dispatch and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

Users describe positive interactions with quality. Many customers praise the products as amazing, good, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Based on these reviews

Rated 5 out of 5 stars

The best site I've ever come across for natural hair products! The range of brands is larger than any other I've seen, it's amazing. The app/site is easy to navigate and I've always been able to find... See more

Company replied

Rated 5 out of 5 stars

I recently made a duplicate order by accident, and they willingly rectified the issue by refunding me, which I really appreciated. For me, it is the little things, like integrity, that matter most as... See more

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Rated 5 out of 5 stars

I have been buying from this company for many years now. They have a great variety of products and I especially appreciate their wide range of sample/travel sizes which enables me to try products befo... See more

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Rated 5 out of 5 stars

First time purchasing products from this company and first impressions are very positive. The website has a good vibe about it, I can appreciate that it's a family run affair which also swayed me to p... See more

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Rated 4 out of 5 stars

I ordered Henna Sooq Soapnut Hair Wash & Henna Sooq Organic Unrefined Shea Butter. They arrived well packaged & well within the stated timeframe. It’s great to have a website I can order these items f... See more

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Rated 5 out of 5 stars

Great company, I can access American hair care products without shelling out for painfully high taxes and shipping costs. Speedy delivery too - 2 or 3 days max has been my experience.

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Rated 5 out of 5 stars

I love Calia products and I’m so happy that I found Naturalistic Products, a platform that sales this brand. The whole process of navigating on the platform, finding and placing my order was very easy... See more

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Rated 5 out of 5 stars

I was looking to purchase a lightweight conditioner and I was able to find exactly what I was looking for. The bonus being I purchased the small bottle to try it out. I will buy it again. As usual... See more

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Rated 5 out of 5 stars

It was very easy to order because the site is well organized and the delivery fast. I ordered a shampoo and a conditioner from Calia, not exactly the ones I was planning to buy for they were out of s... See more

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Rated 5 out of 5 stars

Would give Naruralistic 5🌟 +. Everything was packed to perfection to avoid spills ect. This is my second order with this company & it will definitely be my first port of call in the future for my... See more

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Rated 4 out of 5 stars

Naturalistic Products sell a wide range of natural hair and body products. The website is easy to navigate and the products advertised have a full description list and how to use. Fast delivery is a... See more

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Rated 5 out of 5 stars

I needed a quick turnaround on a few orders placed prior to an event I was going to at the weekend. The team were not only prompt in responding to my email request, they had the items shipped the fol... See more

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Rated 5 out of 5 stars

I found the products I wanted and the delivery was good absolutely no issues. The parcel was packed very well always a bonus when ordering liquid products online. They carry a good range of products... See more

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Rated 5 out of 5 stars

The shipping was fast.the products are amazing ! I am autistic huge fan of soultanicals hair products, but unfortunately they aren't available in Germany so I have to order abroad. I chose natural... See more

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Rated 5 out of 5 stars

My order was delivered quickly and my item was received in perfect condition. I love using this company because the service is always great and they have an amazing range of products with everything y... See more

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Rated 5 out of 5 stars

Great products, well packaged and quick delivery! I had not ordered anything from them since 2020 but as I've gone natural, this is definitely a go-to for Black Owned Business.

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Rated 5 out of 5 stars

Great products and speedy shipping. To say I'm happy with my orders would be an understatement. Naturalistic has a fantastic rage of products so I will, for sure, be ordering from them again.

Company replied

Rated 5 out of 5 stars

WAS VERY SURPRISED AT HOW MOISTERIZING THIS SOAP WAS. IT ALSO DETANGLED MY HAIR. I'M VERY IMPRESSED. THE ONLY DOWN SIDE IS THAT IT DOESN'T LAST TOO LONG. THE INTRUCTIONS SUGGEST CUTTING OFF ONLY WHA... See more

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Rated 4 out of 5 stars

Bought in hope that would be safer than buying from Amazon as products are labelled as being authentic. Noticed the colour of the honey crème shampoo looked much lighter than it should. The expiry d... See more

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Rated 2 out of 5 stars

This mattifying product comes out as an oil for the first few months of use, making it far from mattifying. It is (I assume) residue that settles at the top of the product. It cannot be shaken (as adv... See more

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Rated 5 out of 5 stars

So far so good. This is a rubber attachment that gives extra grip for nozzles and diffuser. I have just got the attachment so I don't know if it will harden and crack with the heat but it is certainly... See more

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Rated 5 out of 5 stars

My order arrived in a timely manner, packaged well and was correct. Good place to shop if you can't find quality products in your local beauty stores.

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Rated 5 out of 5 stars

They are the best when it comes to ordering and products for any type of hair. I always received my orders with no problem and very quick to answer to any queries.

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Rated 2 out of 5 stars

I haven't got update about my order and it is taking a lot of weeks for my packages to arrive, i ordered so many things but it's been almost 10 days now but i still haven't received my package nor hav... See more

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Rated 5 out of 5 stars

There is NO International Service like this in Italy : I’m homesick for the UK 🇬🇧. Thx for your professional support !! D.

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Rated 5 out of 5 stars

A real pleasure ordering from this company - always a prompt service! And thank you so much for putting the hair tea bags in a plastic bag🙏🏽🙌🏽

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Rated 1 out of 5 stars

One of the products purchased was old and had a defect. The other had small particles in the package.

Rated 5 out of 5 stars

Fast delivery to the Netherlands. Fair prices, glad I could order the product that is sold out everywhere in my country.

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Rated 5 out of 5 stars

All my purchases, for years, have always been on time with very good packaging and original products

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Rated 5 out of 5 stars

I virtually order on repeat from Naturalistic Products, but their customer service was particularly good recently when I chose the incorrect shipping method. So helpful and replying to emails very sw... See more

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Rated 5 out of 5 stars

Fast delivery, as usual plus I had 2 sample products thrown in. A pleasant and very grateful surprise, thank you!

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Rated 5 out of 5 stars

My order was delivered very quickly and packaged safely. I was able to source a hair product that I had wanted to try for a while but it's extremely difficult to find in the UK. Very happy with my pur... See more

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Rated 5 out of 5 stars

This was my first time to buy from Naturalistic Products. My order was delivered very quickly and well packaged. Thank you.

Company replied

Rated 4 out of 5 stars

I ordered a Henna Sooq Sweet Honey Gloss Bar. It was received quickly & was packaged well. I haven’t used the gloss bar yet but the online & delivery service were user friendly & prompt. I will defini... See more

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Rated 5 out of 5 stars

Organigrow shampoo and conditioner is the best i have used, qnd i have gone through a lot of products

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Rated 1 out of 5 stars

you never delivered my order , so are you a scam??? If you can not deliver, i would like a refund asap Regards

Company replied

Rated 5 out of 5 stars

Very fast delivery.Really Like the conditioner.Still don’t know about the shampoo but not bad.

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Rated 5 out of 5 stars

Amazing. Order came fast and nicely packaged. Will definitely order from here again. Thanks,

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Rated 5 out of 5 stars

The products I ordered came within a few days. I am happy with the hair Amla powder and the soap nut bar which I purchased. I will definitely be ordering again.

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Rated 5 out of 5 stars

You can find lots of interesting brands and a very easy way to make an order. The delivery was fast even though I am in the EU.

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Rated 5 out of 5 stars

Can order hard to source products which are delivered exceptionally quickly and safely! What's not to love!

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Rated 5 out of 5 stars

Had a problem with the delivery getting lost (no fault of theirs) , they resent item next day delivery with no hassle, good customer care easy to get hold of on online chat, a company that’s cares abo... See more

Rated 5 out of 5 stars

Perfect site All my haircare needs in one place. Good prices and excellent delivery

Company replied

Rated 1 out of 5 stars

If I could give zero stars I would! I would definitely not be purchasing from this retailer anymore. I placed an order, and used my £5 points on this order. Unfortunately, I requested to return the... See more

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Rated 5 out of 5 stars

the store I can rely on to received good products reasonably priced, packaged well and do not have to wait long to be delivered.

Company replied

Rated 5 out of 5 stars

Fantastic experience! The shipment arrived promptly and was beautifully packaged. I'm looking forward to ordering from here again. Thank you!

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Rated 5 out of 5 stars

I was able to source a range of products that I, at that time, couldn't buy anywhere else in the UK.

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Rated 4 out of 5 stars

Very easy to order and also when I sent a message they responded straight away. Making sure my parcel was delivered to the right address.

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Rated 5 out of 5 stars

It was the first time I ordered at this company and it was a great experience. Package was shipped very fast to my country.

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Rated 1 out of 5 stars

I've not received any confirmation of my order or the order itself.

Company replied

Rated 5 out of 5 stars

I'm having a great experience. Fast deliver and love the products. Thank you.

Company replied

Rated 1 out of 5 stars

Expensive shipping cost and it's been 10 days and i still haven't received my package nor have gotten an update about it.

Company replied

Rated 5 out of 5 stars

Quick and efficient service. Products arrived well packed and in good condition.

Company replied


Company details

  1. Hair Product Store

Written by the company

UK online store selling hair and cosmetic products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A good place to find products for curly or coily hair

Good products for natural hair some for me have been wonderful some less so as I work out what works for my natural hair but as for Naturalistic great delivery payment options and communication

October 20, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Chantal,

Thank you so much for taking the time out to leave us a review, we really appreciate it. Aw we love that we can be part of your natural hair journey and we wish you all the best as you continue on this journey! Thank you for the kind words!

Kind Regards
Team Naturalistic

Rated 5 out of 5 stars

Best at what they do

They are the best when it comes to ordering and products for any type of hair. I always received my orders with no problem and very quick to answer to any queries.

October 16, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Yasmine,

Thank you so much for taking the time to leave us this amazing review. Hearing that you had a great experience is the best thing we could hope for! We’re so grateful for your kind words and glad to know your orders always arrive smoothly.

Kind Regards,
Team Naturalistic

Rated 1 out of 5 stars

Late delivery

Expensive shipping cost and it's been 10 days and i still haven't received my package nor have gotten an update about it.

October 11, 2025
Unprompted review
Naturalistic Products logo

Reply from Naturalistic Products

Hello,

We’re sorry to hear you’re unhappy with your experience.

After reviewing your order, we can confirm it was dispatched the same day it was placed, with tracking details sent immediately upon dispatch. The tracking information has been updating as expected throughout the delivery process for an international order, with the latest update showing activity today. As it has been 7 business days/ 9 actual days since your order was shipped, and the delivery service you selected has an estimated timeframe of 3–21 business days as mentioned on our website, your parcel is still well within the expected window.

Concerning the shipping cost we work hard to search out the cheapest option for our international customers and offer different services where possible including express service to help our international customers get their products sooner if needed. These options are all displayed at checkout. We also collect TAX/Duties for EU customers where possible so there is not surprise fees further down the line and we pay that on to the couriers as this fee is nothing we have control of but depends on the country you are ordering to.

We hadn’t been made aware of any delivery concerns before your review, as we haven’t received any contact from you. Since seeing your feedback, we’ve reached out a few times to check in and offer assistance, but haven’t yet received a reply. As the tracking is updating and your order is well within the time frame we are unsure without further information from yourself how to help further but as mentioned our inbox is open and/or you can reply via one of the emails we have sent you directly. If you’d like to discuss this further or need additional support, please contact us directly through our inbox as mentioned in all order and dispatch emails so we can assist you promptly.
We’re always happy to assist and ensure your order reaches you smoothly.

Kind Regards
Team Naturalistic

Rated 5 out of 5 stars

Brilliant service

Brilliant service, brilliant product

September 29, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Joel,

Thank you! We’re glad to hear you’re happy with both our service and the product. Your support means a lot to us, and we look forward to serving you again soon!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars
Naturalistic Products logo

Reply from Naturalistic Products

Hello Denise,

Thank you for your feedback! We’re glad to hear your products arrived on time and met your expectations.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Perfect

Perfect
Just a little bit long for the delivery to France but everything was perfect

September 25, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Yoshin,

Thank you so much for your 5-star review! We really appreciate your patience regarding the delivery to France. Sometimes customs can add extra time, which is unfortunately out of our control, but we’re glad it arrived safely in the end.

Thanks again for taking the time to share your experience — your feedback means a lot to us!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Grateful that NP stocks these products…

Grateful that NP stocks these products for UK customers. Thank you!!!!

October 6, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Anna,

Thank you for your lovely review. We’re thrilled you’re enjoying our products — thank you for your support!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Great service as always!

My order was delivered quickly and my item was received in perfect condition. I love using this company because the service is always great and they have an amazing range of products with everything you could possibly need to show love to your hair.

September 15, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Vivien,

Thank you so much for your wonderful feedback! We’re delighted to hear your order arrived quickly and that everything was in perfect condition.

It means a lot to know you enjoy shopping with us and love our range of products — we truly appreciate your continued support.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Very happy with your company

Very happy with your company, products are fab, delivery is quick. Thanks very much

September 25, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Nicki,

That’s so lovely to hear — thank you so much for your kind words! We’re really glad you’re happy with our products and service.

Your support means a lot to us.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Prompt shipment

Products were promptly shipped after they were ordered.

September 22, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Angela,

Thanks so much for sharing your experience with us. We hope you shop with us again soon!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars
Naturalistic Products logo

Reply from Naturalistic Products

Hello Gill,

We are incredibly grateful that you took the time out to leave us a 5-Star review, thank you!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Great product

Great product - works well!

September 3, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello L Ritson,

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Great company

Great company. Fast, well packed. Would recommend buying from naturalistic.

September 15, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Lock,

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. We hope to see you again soon.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Great customer service

Great customer service. Response is always prompt and resolves any issues immediately.

August 29, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Mrs L,

We are so grateful for your kind words! Thanks for sharing your review with us and the community. We look forward to you shopping with us again soon.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Great service

Great service, such a friendly company. They go the extra mile.

August 26, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Kate,

We are incredibly grateful that you took the time out to leave us this 5-Star review! We will share this with the team to let them know to keep up the amazing work.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good prices!

September 8, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Emmanuel,

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Very fast delivery.Really Like the…

Very fast delivery.Really Like the conditioner.Still don’t know about the shampoo but not bad.

September 4, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Habiba,

Thanks so much for sharing your experience with us. We hope you shop with us again soon!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Swift delivery and the product was…

Swift delivery and the product was properly wrapped.

September 2, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello MJ,

We're really happy to hear your order arrived swiftly and that everything was well wrapped! We always aim to make sure your products arrive safely and on time, so it's great to know we hit the mark.

Thanks again for your support — we truly appreciate it!

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Great company

Great company, I can access American hair care products without shelling out for painfully high taxes and shipping costs. Speedy delivery too - 2 or 3 days max has been my experience.

August 18, 2025
Naturalistic Products logo

Reply from Naturalistic Products

Hello Charlene,

Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience — being able to access your favourite American hair care products without the high taxes and shipping costs is exactly what we aim to offer.

And we're so glad the delivery has been speedy for you too! Thanks again for your support, it truly means a lot to us.

Kind Regards,
Team Naturalistic

Rated 5 out of 5 stars

Treluxe

Treluxe, Great hair products , smell and feel amazing

October 29, 2024
Naturalistic Products logo

Reply from Naturalistic Products

Hello Mandy,

Thank you for your lovely feedback! We’re so glad to hear you’re enjoying the products — and that they smell and feel amazing too!

We really appreciate you taking the time to share your thoughts.

Kind Regards,
Team Naturalistic

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