Natuzzi Italia Reviews 

10,102
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 901 reviews, reviewers overwhelmingly had a great experience with this company. Customers very frequently praise the helpful staff for being extremely patient, professional, and deeply knowledgeable during the entire selection process. Many store visitors also appreciate the exceptionally wide variety of available design options, beautiful furniture pieces, and the completely pressure-free store purchasing environment. Some reviewers were not happy with the overall product quality and the frustrating lack of reliable after-sales support. People frequently noted that certain new sofa models sagged quickly, featured problematic mechanisms, or felt entirely uncomfortable, while others faced ongoing difficulties reaching customer service teams to resolve serious issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning designs and high-end... See more

Service

Reviewers highlight positive aspects of service, frequently praising knowledgeable staff members who provide... See more

Customer service

Consumers find customer service to be positive during initial in-store visits, with reviewers frequently... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the beautiful design, luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Faisal was brilliant - so patient with us, really knew his stuff, and genuinely took the time to figure out what we wanted. He walked us through both the Natuzzi and Designer Sofas stores, put togethe... See more

Rated 5 out of 5 stars

What a find Natuzzi in Aylesford is ! I ordered a beautiful leather recliner sofa followed by 2 fabric chairs. Service was exceptional - special shout out to Victor and Elaine who were knowledgeabl... See more

Rated 5 out of 5 stars

Natalie B from White City in Trafford was absolutely fantastic. We had a lovely chat in the shop where she helped us learn more about the range of sofas they sell. We decided to go with Natuzzi and or... See more

Rated 5 out of 5 stars

Great customer service - lovely to deal with. Quality of sofas are so much better than competitors. We left , looked around another 6 shops and then came back to purchase - not pushy sales and loads o... See more


Company details

  1. Living Room Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Interior Designer

Written by the company

Natuzzi Italia blends design, functions, materials and colors to create harmonious living. We are devoted to harmony. A gentle word that holds a powerful heart, beating with new life. We are moving energetically in the name of beauty, joie de vivre, respect for others and the environment around us. Beauty makes us happy. Harmony will unite us. ITALIAN SOUL The culture of beauty, the passion for the arts, the philosophy of good living, all of them belong to the history of our country. As a matter of fact, Italian style has always stood out in the world of fashion, design, architecture, furnishing and decoration. It is an innate and precious heritage, which inspires and guides all of Natuzzi Italia creations. MEDITERRANEAN INSPIRATION Puglia and Mediterranean culture are certainly the starting point of the inspirational journey of every Natuzzi Italia creation. It is the landscape of the soul, a cosmopolitan soul, where a perpetual intermingling has generated boundless beauty and a lifestyle that continues to be an inspiration for many. DESIGN EXPERIENCE. BLENDING PEOPLE The strength of Natuzzi Italia lies in the fusion, in the blend of different ideas, sensibilities and experiences. A way to put mankind at the center of the company’s production philosophy. This is how the collaborations with international designers invited to interpret Natuzzi Italia’s living philosophy takes form. A mosaic of contemporary style, that leads those who observe it to get lost in its colours, light and beauty. INTERIOR DECORATION Natuzzi Italia research is driven by total design solutions that pursue harmony in every product and space we create. At this stage harmony takes shape into spaces creating engaging and immersive experiences, through integrated and contextualized furnishing solutions identified according to individual needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(10,102)

903 reviews in the last 12 months

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Rated 5 out of 5 stars

Ash Rana was a fantastic gentleman to…

Ash Rana was a fantastic gentleman to deal with who helped us choose the perfect sofa and with agreeable commercial terms.
Made spending thousands of pounds an enjoyable experience, not something I often state.

July 16, 2026
Unprompted review
Rated 4 out of 5 stars

Very little post purchase support

Have owned 3 pieces for about 8 years purchases from Leather Gallery. Need tech support to replace foam in seating areas. No response from recommended tech people
Love the furniture, unhappy with repair service.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and sales experience

We were looked after by Faisal (Brent Cross store) who was fantastic throughout. He was patient with us while also providing any information we needed, all with a smile on his face. He made the whole buying experience much more enjoyable. Thank you very much

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Tabitha is an excellent sales lady

Tabitha is an excellent sales lady. No pressure, helpful, informative and professional. Really helped us make an informed choice and delighted with what we've purchased.
Highly recommend the Reading store and staff.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Frank was a great sales person

Frank was a great sales person. Very knowledgeable and helpful… he understood my needs and found a solution for the perfect products. I ended up buying more than what I came in for.
Highly recommend Frank ..

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Leeds staff lack of professionalism

When we ordered our sofas 10/10 EXPERINCE with Mo the person who conducted our order but we unfortunately got given the incorrect lay out and design for the sofa and we went down to try fix it at the Leeds store we were greeted by adnan over the phone who told us to come down now this was a waste of time he was very patronising and telling us that it’s our fault we didn’t measure correctly but infact we did and they were laughing at us for being distressed although knowing my mother has depression and is distressed about the situation no help or support was offered to us what so ever

June 30, 2026
Unprompted review

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