Ordering is easy and emails are sent to confirm the order and to advise of delivery
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to use. The product was delivered when expected and the item has had brilliant results in a very short time
Very efficient service with plenty of updates regarding my order. Great product. Will happily give repeat business.
A good service. Regularly updated on the progress of my order. Always order from this company as better value for money than other stockists.
Company details
Written by the company
Taking care of the health and happiness of your family is always at the forefront of your mind, and we understand that you don’t have time to search through thousands of stores to buy the items you need the most. You need a way to source high-quality, nutritious, sustainable home and health products without visiting multiple stores or having to settle for second-best, which is where NavaFresh comes in.
Contact info
United Kingdom
- +44 1615 249999
- info@navafresh.uk
- www.navafresh.uk
3.9
Great
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Item not as shown on the website
Order number NZ#P360675997
1 star because there is no other option.
This saga has been ongoing since November 2023. First product received was nothing as shown on the website. After a lot of back and forth with emails, it was agreed that a new one would be sent.
Shock and horror as it was almost identical to the first one.
Another barrage of emails and I was promised a refund in 3-5 working days. Still waiting.
Feeling cheated and lied to.
My advice is to stay away from this company.
November 22, 2023
Unprompted review
Reply from NavaFresh United Kingdom
Hi Heinz,
We confirm that we have processed your refund. We also apologize for the time it took us. There was a technical issue that delayed it beyond the promised timeline. We acknowledge the delay at our end and confirm that corrective actions have been taken to ensure that you don't face this issue again. We have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.
Regards,
Swapnil
Ridiculous pricing
Are they for real? Advertising hearing aid wax filters for €88, leas, they claim 40%, final price €52.80 plus shipping of €9.95.
These are commonly available from €5.
Extortionate!
February 15, 2024
Unprompted review
Reply from NavaFresh United Kingdom
Dear Customer,
I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors.
Regards,
Swapnil
Buy from a reputable company
Waited over 3 months for my roots. I get them today finally but they r rotten, moldy n stinky!! NOT HAPPY!!!!
February 1, 2024
Unprompted review
Reply from NavaFresh United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Happy overall
Quite expensive for the product but item was as described, arrived in the correct time frame and communication was good. Thanks
December 18, 2023
Unprompted review
I just liked it
October 21, 2023
Unprompted review
Good service
December 20, 2023
Unprompted review
Item took ages to arrive
Item took ages to arrive, postage was extortionate but I wanted the product
December 7, 2023
Unprompted review
Reply from NavaFresh United Kingdom
Hi Jeffrey,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.
Regards,
Swapnil
If I could give them no stars I would.
If I could give them no stars I would.
Don't waste your time or money with this company. Two months to receive an order. Emails, voicemail and get on the chat they say they will get back to you within 24 hours what a joke. Messaged them again a week later and still trying to tell me they need 24hours to get back to me. Worst company I have ever dealt with. Scammer's I say.
December 19, 2023
Unprompted review
Reply from NavaFresh United Kingdom
Hi Celeste,
We understand that you were not happy with the timeline. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Product is excellent happy yo used
December 14, 2023
Unprompted review
Superservice
November 30, 2023
Unprompted review
Great product, good service
Package arrived in good time and securely wrapped. Product is first class!
November 29, 2023
Unprompted review
Excellent service
October 3, 2023
Unprompted review
I ordered I gift and was hoping it…
I ordered I gift and was hoping it would arrive in time, it did and my husband didn’t have a clue what it was because of how well packaged it was. Very reliable and I will use this company again. Thank you
November 19, 2023
Unprompted review
Good Customer Service
I ordered NV#P535030589 on 20/11/23. I have not received it. I got it on 29/11/23. If my son likes it I will order more. Good customer service. Thank you.
November 20, 2023
Unprompted review
Reply from NavaFresh United Kingdom
Hi Gita,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Very good product and communication throughout
I bought the Amastha Awaleha (500 gm) Respiratory Rejuvenator Immunity Booster from Navafresh online. The online ordering was pretty easy. The product itself is very good and I was happy with the communication throughout about the order. Though the order received took a long time, but that may be because it was being shipped from India.
October 17, 2023
Unprompted review
Fresh produce
The products I ordered arrived after a few weeks a guess it was the freshness what counts .
November 1, 2023
Unprompted review
Hi is navafresh not available in uk…
Hi is navafresh not available in uk right now?
November 20, 2023
Unprompted review
SCAM! RIP-OFF!
I have just paid just over £36 for ONE standard bar of chocolate (inc postage) and, from their email reply to my complaint, Navafresh think that’s OK.
I ordered 10 bars of the chocolate and it came up with the price for 10. So far so good. Then for some reason I saw that it had changed the units ordered to ‘1’ but since it kept the price the same I assumed that they must come in 1box of 10. Over 2weeks later I finally received my order & there it was - 1 single (somewhat battered) bar of chocolate which had just cost me £36+.
As I write Navafresh are still saying this is OK. If they should happen to acknowledge that something has gone wrong & give me the appropriate refund then I will update my review. BUT BEWARE- if you’re using this company because you think they’re organic/environmentally friendly then think again- the products are coming all the way from India. Mmmmm!
October 30, 2023
Unprompted review
Reply from NavaFresh United Kingdom
Hi Cheryl,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Package came well wrapped and within a…
Package came well wrapped and within a reasonable time.
November 1, 2023
Unprompted review
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