Navigators Insurance Reviews 

Utterly useless. Terminated my policy without telling me they wanted a new bank mandate. When I asked for a new quote they were twice the price of other marine insurers. In a crowded market there are many better than these people.

I used Navigators Insurance for my home insurance needs, and the experience was satisfactory. The customer service was responsive and answered most of my queries. The policy options were fair, although not the cheapest in the market. Overall, a decent experience with reliable coverage.

Navigators Insurance offers an exceptional blend of professionalism and personalized service. I felt truly valued and appreciated every step of the way. Their team went above and beyond to ensure all my insurance needs were met. I highly recommend them for anyone seeking a reliable and trustworthy insurance provider.

navigate through in general boat insurance I would advise anybody never to use this company as I had insurance policy with them had a renewal venue Shari they had told me that I missed a payment so they shut down my policy which wasn’t true then they told me that I shut down the policy is on true then they told me that I told them there was a motor on my bed so which wasn’t true and I also have the original document to prove this they took rubbish so out of water off can you send and a third party they didn’t pay for none of the cleanup in Bristol been taken out with this company absolute Outrageous look at your underwriters of your insurance. If it this company do not use them now I’m arguing with them as they’ve shut down my policy without paying any of the bills that I’ve been inferred by my Vessel, sinking, absolutely disgraceful, lying cheating company seriously look at your underwriters

AVOID AT ALL COSTS
Darren Mclean, I certainly hope the new leadership provides a better customer service mentality. I have been dealing with the evolution of the Hallmark group in one form or another for well over 20 years and have remained a loyal customer. However recent events over the last 2 years have made me doubt whether the present Navigators cares about customer loyalty. It seems more like fish 'em in and throws them in the bucket is more the theme. This year my problem was my renewal policy ( which was sent to me prematurely indicated Ford as being the lienholder. Which was incorrect. So after 10 days of back forth of up to 22 emails and the fact that I had to get a copy of the release myself and forward it to my agent Anthony Tambaro) who indicated he would take care of it himself. However, the email chain is from several different titles and names. I was told on February 10th it had been taken care of. However, I just received my premium notice and it still shows Ford as the lienholder. Last year my problem was a frustrating lack of response from my agent most of which now I do not recall the details. So I hope the rebranding more than that and the company will focus on customer loyalty and retention as much as fishing in new business.

Great service to get you as customer, after that you're on auto renewal with same insurance company even if your rates go up for no reason. At the end of the day they work to benefit the insurance company not their clients. find an online broker and get better rates

Worked with Andrew on getting a new Home and auto quote .
Let me tell you something...... Andrew was transparent and offered the best options available. I personally did my own research and called multiple Companies and brokers. The only one I could trust was Andrew at Navigators.
It was almost like Andrew was operating like it was for himself or a close family member. He truly and genuinely cared about my families well being.

Thank you Navigators and Thank you Andrew A+++

I am a client of Andrew Soares at Navigator’s Insurance. The service I received from him was beyond exceptional! He explains complex information with ease, confidence and insight. Andrew is evidently knowledgeable at his job, and demonstrates a high degree of professionalism. I highly recommend his service to others looking for a trusted broker. Thank you, Andrew!

had a great experience with navigators , and amanda pacheco was very helpful .

My agent, Bianka Knight, is the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls.

The experience has been so wonderful. Bianka was amazing! Definitely by far my best insurance experience ever! Top notch customer service. She was very thorough and precise!
I highly recommend her and will be passing on her contact to my family and friends.

Navigators was the only insurance broker among 4 whom I asked to provide me with a quote for auto (4 cars) and home (2 houses) insurance and to do so in a timely and professional manner. Not only did Andrew Soares get me the quotes, but he was able to discuss in an intelligent manner all the important considerations that were critical to deliberate and make a choice.

Great service, but lack of utilization of digital signing of documents makes for a lot of emails to get everything submitted.

My initial contact with Navigators was in error as I was trying to reach another insurance brokerage looking for new coverage. Lucky for me Andrew Soares answered my call. He asked me a couple of questions gave me some information and I now have a new policy at a price that I was looking for. Andrew answered all my questions, was available at all times and was always pleasant never pushy. Thanks Andrew!

Daniel Yu was EXCELLENT! He was quick, clear, honest and so helpful. I plan to move all of my business to navigators insurance in the coming months. My experience was great.

Great experience. Daniel did an amazing job

IF I COULD, I WOULD GIVE THEM A 0! I actually registered just to write this! Last year I called them 5 times asking for my renewal paperwork for my home insurance- they blamed it on economical. Thursday I have received 2 envelopes from economical: first renewal for this year asking $514, second finally renewals from last year in the amount of $350. I called them immediately to ask what is going on. The women on the phone not only was completely unhelpful and could not understand me, but when I took a deep breath she actually said to me 'just relax'..?!?!?!?!??!?!?!?!? ...I was not rude, I did not raise my voice, I was speaking with her in a calm manner as she is my ally and asking her to help me. My response to that was 'excuse me did you just tell me to relax? I am your customer'....she quickly said she did not mean it that way. Anyways she said she cant do anything for me then, since economical was closing soon (it was 4:30pm) but she will get back to me. Fast forward to Tuesday I receive another paper from economical for renewal and not the word from 'brokers'. I call again and this time I get Vivian. Again Vivian does not understand what I'm talking about, Vivian is saying how notes in the system are not recorder properly, how she has no idea who I was talking to. Ok let's start from beginning. My policy was this now it's 30% more, there was no claim, there is no change why is this happening? Vivian said 'well that's what it is now and it's not your fault but nothing we can do about it'.....ok so I said 'aren't you going to try to find me a better thing?' she said 'well do you want me too?'.....I said just send me cancelation policy, because it seems like I'm inconveniencing you'....'she said, ok I'm going to send it to you'....I was shocked I asked 'you are just going to loose a customer? Can I speak to your manager?' Her response, 'you can't speak to her now, she will call you back'.....I asked for managers name and she said 'Devika'. More then 24 hrs later I have received this email from Vivian :

'Attached is the Policy Cancellation Form for your Condo policy. Please signed the form and return it to us. We will cancel the policy once we receive the signed form.
I have talked to our manager about your Condo renewal and done a review of your policy with the other insurance companies, and Economical still seems to be the best company we have to offer for your current coverages.
Please feel free to give us a call should you have any questions.
Thank you,

Well what Vivian does not know is that I did not hold my breath, based on their previous response time. I got in touch with another broker, got cancelation policy from them and already obtained same policy from Aviva for $354/year. I will now cancel my mothers policy with them, and everyone I know will hear about this. Shame Shame Shame.....what would happen if God forbid I actually had a problem or a claim I needed help with?!?!

P.S. I wrote this review on google as well....guess who called 2 days later to discuss my situation? Devika ....it was 9 am on home phone just happened I was still there. I said that I left my cell for her to get in touch with me, and guess what...she was not aware. I repeated my cell number, explained I am running out but to please call me in 30 minutes.......guess who did not call? :)

Got me a good rate. Happy to make the switch to Navigators after being with RBC for MANY years.

We have been a customer of Navigators Insurance for more than 20 years. With very short notice from our lawyer/mortgagee requesting home insurance coverage for our new home closing deal, with the help of the Customer Service Rep from Navigators Insurance, we managed to provide the insurance binder to our mortgagee within a day. We really appreciate the excellent and prompt service from Navigators Insurance.

The people I felt with were excellent they knew about insurance we finish the olive with out going any. Where. Thank you mr you thank you bianca