The Navy 2.0 tools are truly elevated. They’ve taken the originals we all know & love and refined them beautifully They are sharper, more precise and finished with an anti-scratch coating that fe... See more
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Review summary
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This is by far the best cuticle balm I’ve used. The texture is rich but fast-absorbing, and it provides lasting hydration without any residue. After consistent use my cuticles are noticeably smoother... See more
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Well, I was influenced into purchasing some products by Lydia Millen and I am happy to report I am very glad I was. The cuticle cream and serum pen are wonderful, with a gorgeous scent and after two w... See more
Company replied
Absolutely love this hand balm! It soaks into the skin beautifully without feeling greasy or heavy, leaving my hands instantly soft and deeply nourished. Even very dry skin feels smoother and more com... See more
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Company details
Written by the company
Navy Professional | Seasonally-Led Beauty & Lifestyle
Contact info
Highfield Farm , DN104NB, Walkeringham , United Kingdom
- 01143035141
- hello@navyprofessional.com
- www.navyprofessional.com
4.5
Excellent
155 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The Navy cuticle serum is incredible…
The Navy cuticle serum is incredible works immediately and nourishes beautifully. Nails look healthy as do the cuticles always!! Best product! Hooked!!
April 28, 2026
Unprompted review
Best existing cuticle balm
Best existing cuticle balm, worth every single penny 🤩
April 21, 2026
Unprompted review
DO NOT WASTE YOUR MONEY
Absolutely unacceptable experience with Navy Professional. I purchased six e-file machines in 2024, and every single unit developed faults. These are marketed as professional-grade tools, yet they failed at a rate that is completely unreasonable for a working salon environment.
What’s worse is the lack of accountability. After providing clear evidence of ongoing issues, the response and resolution process has been slow, dismissive, and far below the standard expected under Australian Consumer Law.
This has not only been a financial loss, but also a disruption to daily operations. For a premium-priced brand, both the product quality and after-sales support are severely lacking.
I would strongly caution any professional against investing in these machines. They are cheaply made and the customer service is beyond hopeless. I’m putting in a complaint against this business with ASIC to hopefully have some rectification.
April 21, 2026
Unprompted review
Reply from Navy Professional
Thank you for your feedback. We take concerns like this seriously and would like to clarify the situation for transparency.
We have been in contact with you and have reviewed the videos you provided.
Based on what we have seen, and following a full review by our production team, the issues shown appear to relate to replacement parts not being fitted as advised and, in at least one case, damage consistent with incorrect reassembly or third party unauthorised repairs, rather than a manufacturing fault.
The footage also does not clearly demonstrate which machine is being shown, which has limited our team’s ability to assess each reported issue accurately.
Of the six machines mentioned, four are outside of their warranty period. Despite this, we have continued to offer support and have supplied replacement parts in good faith where possible.
As requested, we have not received any of the machines back for inspection.
Without being able to examine the units directly, there is a limit to what we can reasonably diagnose or repair, particularly where multiple machines and differing faults are reportedly present.
We do not recognise that no support has been provided. We have responded, reviewed the information shared, and taken steps to assist. However, resolving this requires cooperation, including fitting the supplied parts or returning units for proper assessment.
We remain willing to work towards a resolution and would encourage you to respond to our most recent email so we can move this forward constructively.
Team Navy
Website so easy to use
Website so easy to use. Products hand cuticle balm both amazing as they sink in no greasy after feel. The sent of the hand cream is so nice I would like a body lotion ! This is the best hand cream I’ve used in a very long time.
April 15, 2026
Unprompted review
Reply from Navy Professional
Thank you for taking the time to share this. We are really pleased to hear the website felt straightforward to use and that both the hand cream and cuticle balm are working well for you. It is important to us that they absorb properly and leave the skin comfortable without any residue.
We have spent a lot of time refining the scent, so it is good to know it has landed as intended. A body lotion is something we are considering carefully, so your feedback is genuinely helpful.
Thank you again for your support.
Obsessed with the Navy Cleansing Balm
Obsessed with the Navy Cleansing Balm! I use Navy products to add luxury to the services I provide as a Manicurist, and all the girls love it!
April 1, 2026
Unprompted review
Reply from Navy Professional
Thank you for sharing this, it is appreciated.
We are pleased to hear the Cleansing Balm has found a place within your treatments and that it is being received so well by your clients. It was developed to bring a considered, comfortable step into hand preparation, so it is good to know it is supporting your service in the right way.
Thank you for choosing to use Navy within your work.
Beautiful products
Beautiful products. I purchased the cuticle balm again as the smell and texture of this product is gorgeous also comes in lovely packaging. I have also used the cuticle oil and nail strengthening product and again love how these work and ease of use. My nails and cuticles are improved for using these products.
April 15, 2026
Unprompted review
Reply from Navy Professional
Thank you for taking the time to share this.
We are very pleased to hear you have returned to the cuticle balm and that the texture, scent and packaging have all met your expectations. It is also reassuring to know the cuticle oil and nail strengthener feel straightforward to use and are supporting an improvement in your nails and surrounding skin.
Consistent, considered care is where these products are intended to sit, so it is good to know they are working well for you. Thank you again for your support.
I'm new to the Navy brand
I'm new to the Navy brand. I've recently moved to a new nail tech who uses this brand. My nails have greatly improved and are now long and strong. I've purchased the cuticle balm and really love it as my cuticles are no longer dry and ragged.
April 13, 2026
Unprompted review
Reply from Navy Professional
Thank you for sharing your experience with us.
We are pleased to hear your introduction to Navy has been a positive one, and that your nails are feeling stronger and more stable with consistent care. It is also good to know the cuticle balm is helping to keep the surrounding skin comfortable and well maintained.
These results tend to come from steady, considered use over time, so it is reassuring to hear this is already making a difference for you. Thank you for choosing Navy.
Geat products
I love the products- especially the cuticle and nail serum-very effective with a lovely scent. Everything I have bought has been high quality. I have done several repeat purchases. Would definitely recommend.
February 2, 2026
Unprompted review
Reply from Navy Professional
Thank you for your continued support, it is genuinely appreciated.
We are pleased to hear the cuticle and nail serum is working well for you, and that the scent and overall quality have met your expectations. Repeat use is where these products are designed to sit, so it is reassuring to know they have earned a place in your routine.
Thank you also for recommending Navy, it means a great deal to us.
Lovely products
Lovely products. The cuticle oil is lovely. The pen is great for your handbag or travel. The signature scent is so addictive. The cuticle balm is great too.
March 17, 2026
Unprompted review
Reply from Navy Professional
Thank you for sharing this with us.
We are pleased to hear the cuticle oil and pen format are working well for everyday use and travel, and that the cuticle balm is supporting your routine alongside it. The signature scent is something we have developed carefully, so it is good to know it has been well received.
Thank you for choosing Navy.
The most gorgeous smelling cuticle pen!
The most gorgeous smelling cuticle pen!
The pen is so easy to use and the scent is delicious, always have it in my bag.
March 21, 2026
Unprompted review
Reply from Navy Professional
Thank you for sharing this.
We are pleased to hear the cuticle pen has become part of your daily routine and that the format feels easy to use on the go. The scent has been developed to sit comfortably with regular use, so it is good to know it is being enjoyed in that way.
Thank you for choosing Navy.
Not a great experience
Was given the MINI ESSENTIALS MANICURE BUNDLE as a gift. The cuticle pen broke the first time I tried to use it and then leaked everywhere and then the lid of the cuticle balm somehow managed to come off and I was just left with an oily mess. Contacted customer services who went back and forth asking for videos etc which I diligently provided and then refused to do anything as I didn't have a receipt or order number - despite me being clear from the start it was a gift. No response to my last reply trying to provide further information.
February 1, 2026
Unprompted review
Reply from Navy Professional
Hello,
Thank you for taking the time to share your experience. We are sorry to read this, as it does not reflect the standard we work to maintain.
We have carefully reviewed our customer service records and have been unable to locate any correspondence that matches the details provided. We always aim to support fairly and consistently, and in situations involving gifts we do our best to find a suitable way forward where possible.
If you are able to contact us directly with any further information, such as the name of the purchaser or any additional details, we would be happy to look into this again for you.
Warmest regards,
Navy Team
Had an issue with my order recently and…
Had an issue with my order recently and customer service were so helpful throughout and resolved my issues without hesitation! Definitely recommend
March 20, 2026
Unprompted review
Reply from Navy Professional
Hello,
Thank you for taking the time to share this. We are really pleased to hear your issue was resolved smoothly.
We always aim to handle things carefully and make sure everything is put right when something does not go to plan, so it is good to know this was your experience.
We appreciate your recommendation.
Kind regards,
Navy Team
Just the best
Adore the smell of all these products. Wouldn’t be without the cuticle balm that just melts into the skin and the hand moisturising oil smells amazing and is not greasy at all. Would definitely recommend
March 1, 2026
Unprompted review
Reply from Navy Professional
Hello,
Thank you for sharing this. We are so pleased to hear how well the products are working for you.
The cuticle balm and hand oil are designed to absorb properly into the skin so they can support consistent care without leaving residue, so it is good to know that is coming through in your experience.
We appreciate your recommendation.
Kind regards,
Navy Team
I purchased the holiday nails set
I purchased the holiday nails set. Great value for £20, each item is well made. The serum and the nail balm are fantastic. Quick delivery and well packed.
February 25, 2026
Unprompted review
Reply from Navy Professional
Hello,
Thank you for taking the time to share this. We are so pleased to hear the set delivered on both quality and value.
The serum and balm are designed to support nail condition through consistent use, so it is good to know they are working well for you.
We are also glad everything arrived quickly and in good order.
Kind regards,
Navy Team
Excellent products 😃
March 11, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review you have made our day!
A phenomenal brand!
I absolutely love Navy! I run my own beauty business and wouldn’t buy any other products, the tools are phenomenal and the skincare/bodycare products smell amazing! They always add little freebies to my order aswell and the customer service is wonderful. I couldn’t rave about Navy more! Thank you!
March 12, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review you have made our week! We are so pleased that you love our products!
I Amazing cream
I have been extremely pleased with this nail cream I had for Christmas. My nails have strengthened amazingly and I must admit the Arthritis on my fingers and swelling has gone down . Thank you
March 12, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review you have made our day!
LOVE Navy products
I have loved the Navy cuticle balm for years, so when I saw they had brought out a hand balm version (and then that there was a hand cream + cuticle oil in the same scent) I was SOLD. The smell is honestly like nothing else, and the quality is there to match. Everything was delivered quickly and packaged beautifully, I was also really touched that they had included some free little bits and samples in my order, needless to say, I loved it all and will be returning forever. I need the candle next :-)
February 25, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review you have made our day!
Impressed!
Despite my best efforts and spending a small fortune on a variety of products, my cuticles remained unattractively dry and the skin around my nails dry and rough.
Having been really impressed with the Navy Hand Balm and Cuticle Remover I purchased the Cuticle Serum and Cuticle Balm and with daily use noticed a massive improvement almost immediately.
February 20, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review, you have made our day!
Really helping my nails
Really helping my nails. They were in a bad condition due to illness the ravages of winter & outdoor activities. I called into a very helpful cosmetics shop in Malton and they recommended your nail products and I am so glad they did. I bought the nail cuticle balm & the cuticle pen & was so impressed that I then ordered more items directly from you. Great quick service and my nails are showing a great improvement in only a week 😊
One question for you I purchased the Mini Essentials Bundle with the Grow treatment. Do I remove it after a few days or leave it on for longer.
March 5, 2026
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review it means the world to us!
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