The Navy 2.0 tools are truly elevated. They’ve taken the originals we all know & love and refined them beautifully They are sharper, more precise and finished with an anti-scratch coating that fe... See more
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Review summary
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This is by far the best cuticle balm I’ve used. The texture is rich but fast-absorbing, and it provides lasting hydration without any residue. After consistent use my cuticles are noticeably smoother... See more
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Well, I was influenced into purchasing some products by Lydia Millen and I am happy to report I am very glad I was. The cuticle cream and serum pen are wonderful, with a gorgeous scent and after two w... See more
Company replied
Absolutely love this hand balm! It soaks into the skin beautifully without feeling greasy or heavy, leaving my hands instantly soft and deeply nourished. Even very dry skin feels smoother and more com... See more
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Company details
Written by the company
Navy Professional | Seasonally-Led Beauty & Lifestyle
Contact info
Highfield Farm , DN104NB, Walkeringham , United Kingdom
- 01143035141
- hello@navyprofessional.com
- www.navyprofessional.com
4.5
Excellent
155 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Gorgeous
Originally bought the cuticle balm loved it so much bought the hand cream and wax melts as they smell gorgeous. Love the products a touch a luxury.
December 29, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your wonderful review! We’re thrilled to hear how much you loved the cuticle balm and that you went on to try the hand cream and wax melts too. It means a lot to us that you see our products as a little touch of luxury that’s exactly what we aim for ✨
Love these products- highly reccomend
Love these products- have tried the cuticle balm, hand balm and base and would very much recommend. My nails were very damaged after a reaction to gels and these have helped them to recover. My nails now look strong and healthy. The balms both smell amazing too. Delivery is fast.
December 24, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for taking the time to leave such a detailed review. We’re so pleased to hear that the cuticle balm, hand balm, and base have helped your nails recover and regain their strength after damage, that really means a lot to us. We’re also glad you love the scent and that delivery was nice and quick. Thank you for your recommendation and support
I love everything about navy…
I love everything about navy professional, from their ethos, customer service to the very products themselves.
Thank you Navy for all of the lovely products I have purchased from you and the long lasting impact it has had on my skin and nails! Life long customer 💙
December 18, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for such a beautiful review. It truly means the world to us that you love not only the products, but also our ethos and customer service. Knowing the long-lasting impact our products have had on your skin and nails is incredibly rewarding, and we’re so grateful to have you as part of the Navy family. A lifelong customer is the highest compliment, thank you for your continued support
The best buffer ever!
December 1, 2025
Unprompted review
Reply from Navy Professional
Thank you so much! We’re thrilled to hear you love the buffer — your nails deserve the best! ✨
Fabulous!
The oil is the best I have ever used (I have tried a lot!) within one week of daily use my cuticles are hydrated and my nails look conditioned and well maintained using the Vitamin E and Biotin Base. I have asked for additional products for Christmas!
December 17, 2025
Unprompted review
Reply from Navy Professional
Wow, thank you for such a glowing review! We’re thrilled to hear how well the oil, along with the Vitamin E and Biotin Base, has worked for your nails and cuticles. It’s wonderful to know it’s become part of your routine, and we’re so excited that our products are on your Christmas list too! ✨
Very Good Company
I’ve used the navy cuticle balm previously and from my experience as soon as I stop using it my nails become weaker and peel. It’s definitely the best I have tried. The smell is beautiful also. The other items I bought are for gifts so I cannot comment on them
December 10, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your review and for sharing your experience with our Cuticle Balm.
We’re really pleased to hear that you’ve found it so effective and that it’s become a staple in keeping your nails strong and healthy. It’s lovely to know you enjoy the scent too that’s always one of our favourite details.
We completely understand that you’re unable to comment on the other items as they’re gifts, and we truly appreciate you choosing Navy for them. We hope they’re received and enjoyed just as much.
Thank you again for your continued support it really does mean a great deal to our small team.
Warmest regards,
The Navy Team
Been searching for a good pair of…
Been searching for a good pair of cuticle scissors for ages (I'm very picky about them) and thanks to Navy, I've finally got the perfect ones! They truly are precise and gorgeous. Their cuticle balm is also incredible and smells heavenly!
I love taking care of my natural nails with beautiful products and tools, as well as supporting great businesses, and Navy ticks both of those boxes for me.
November 15, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review! We’re thrilled to hear that you’ve finally found your perfect pair of cuticle scissors with us, it means a lot, especially knowing how particular you are about quality. We’re also so happy you’re enjoying the cuticle balm (the scent is a favourite of ours too!).
It’s wonderful to hear that caring for your natural nails with beautiful tools and products brings you joy, and we’re incredibly grateful for your support.
Thank you for choosing Navy
I have purchased a ticket for the pop…
I have purchased a ticket for the pop up on December so this is not a review, per se l, but I am sure the pop up will be high quality and fun, the same as all the beautiful products.
November 13, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely message! We’re delighted to hear you’ve secured your ticket for the December pop-up, we can’t wait to welcome you. We’re sure it will be just as high-quality, fun, and beautifully presented as the products you know and love.
Thank you for your support, and we look forward to seeing you there!
Excellent service very prompt and easy…
Excellent service very prompt and easy too . Product divine no problems at all .
November 1, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your review, it really means the world to our team 🌿
My cuticles are softer within days
My cuticles are softer within days . Very pleased
November 5, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your review, it really means the world to our team 🌿
Good product
Cannot review this properly as I haven't used it for long enough but like the feel of it on my nails
October 4, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your review, it really means the world to our team 🌿
Overpriced scam
Overpriced scam. I ordered 4 treatment polishes… apricot cuticle scrub, vitamin coat, apricot base & top coat.
Totally awful.
In the initial delivery the top coat bottle was half empty & totally dried up gunk. I emailed customer service & they sent out a replacement. But when using the treatments even after receiving the replacement, the polishes are just pointless to the point of being completely unusable. The exfoliating one doesn’t do anything, because the scrub particles don’t brush on. The vitamin coat & apricot base look fine when initially applied but both dry with an incredibly unnecessary rough finish. Then the top coat, even with a really thin layer dries so gunky that it rubs/peels/falls off in gunky chunks just an hour later. I expect Claire’s Accessories sell higher quality kiddie polishes than this stuff. Don’t waste your money.
September 13, 2025
Unprompted review
Reply from Navy Professional
Thank you for sharing your feedback — we’re genuinely sorry to hear that your experience wasn’t as expected. We’re also saddened to see you describe your experience as a “scam,” as that’s never what we want anyone to feel when shopping with us.
It’s worth noting that our treatment polishes are formulated a little differently to standard nail polishes — they contain active ingredients that can sometimes behave unusually if applied too thickly, or if nails have any residue from other products. However, what you’ve described sounds far from normal, so we’d really like to investigate this further for you.
Please could you email our customer care team at hello@navyprofessional.com with your order details. We’ll ensure this is looked into and that you’re properly supported.
Thank you again for taking the time to share your thoughts — we truly value your feedback and would love the opportunity to make this right.
Kind regards,
The Navy Team
Great Quality products.
Great Quality products.
Absolutely love my tools and the cuticle oil balm and pen, these smell incredible. The tools I have already purchased are great quality and I look forward to purchasing more when needed.
September 24, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear you’re enjoying your tools and cuticle care products! It’s wonderful to know you’re happy with the quality and the scents too. We really appreciate your support and look forward to helping you build your Navy collection when you’re ready for more.
Kind regards,
The Navy Team
Lovely brand and products
Incredibly fast dispatch and delivery, lovely products. I really love the branding and range of products from Navy and have been recommending to all my friends. I’ve been wanting to replace getting my nails done at a salon and do them myself, and using Navy has given me the lux feel and quality at home to achieve a pamper at home.
October 19, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your kind words — we’re thrilled to hear you’re loving your Navy products and enjoying that luxury, salon-quality experience at home. It’s wonderful to know our range has helped you feel confident in creating that pamper experience yourself. We also really appreciate you recommending us to your friends — your support means so much!
Kind regards,
The Navy Team
The products are brilliant
The products are brilliant. I love the cuticle cream but recently purchased the nail buffer and it is the best I have ever had. My nails still have a really good shine 5 days in and after 2 days of cake making. Really pleased with the results
October 20, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely feedback — we’re delighted to hear you’re enjoying your products, especially the nail buffer! It’s great to know your nails are still looking shiny even after a few days (and some cake making!). We really appreciate your support and are so pleased you’re happy with the results.
Kind regards,
The Navy Team
Parcel arrived reasonably quickly &…
Parcel arrived reasonably quickly & well packaged . My nails are in a sorry state due to chemo medication but the cuticle balm seems to be helping . I have only been using it for less than a week. I find it needs to be kept in the fridge otherwise it’s very runny. The file and buffers are good quality.
October 18, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for taking the time to share your feedback. We’re really pleased to hear your parcel arrived safely and that the cuticle balm is already starting to help — we hope it continues to make a positive difference for your nails.
As our balm is made with natural oils and butters, it can soften if stored in a warm environment, so keeping it in the fridge is a great idea. We’re also delighted to hear you’re happy with the quality of your file and buffers.
Wishing you all the best with your recovery and thank you again for your support.
Kind regards,
The Navy Team
Love the products.
Items arrived promptly. The cuticle balm smells amazing! Using the growth treatment and my nails are looking better already. Love the products.
October 23, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear your order arrived quickly and that you’re loving the scent of the cuticle balm! It’s wonderful to know the growth treatment is already making a difference to your nails. We really appreciate your support and are delighted you’re enjoying your Navy products.
Kind regards,
The Navy Team
The products arrived very quickly and…
The products arrived very quickly and packaged well. They smell divine and
Feel very luxurious! My nail technician uses these so now I can feel the benefits from
Home!
October 20, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear your order arrived quickly and that you’re loving the scent of the cuticle balm!
Kind regards,
The Navy Team
…Excellent products
Really pleased with the products purchased. Nail balm and Elizabeth buffers have made a big difference to my nails. Fast service also. Will purchase again from here
October 17, 2025
Unprompted review
Reply from Navy Professional
Thank you so much for your kind feedback — we’re delighted to hear you’re pleased with your products and that the Nail Balm and Elizabeth Buffers have made such a difference to your nails. It’s great to know your order arrived quickly too. We really appreciate your support and look forward to welcoming you back soon!
Kind regards,
The Navy Team
Could be quicker in their post
Could be quicker in there postage but lovely smell of the cuticle cream even though it will take a couple of weeks to see if it works. The smoothing boards didn't smooth all my ridges but I have had them a long time so will see if it works.
October 18, 2025
Unprompted review
Reply from Navy Professional
Thank you for taking the time to share your feedback. We’re pleased to hear you’re enjoying the scent of the Cuticle Balm and hope you start to see even more results with continued use. We appreciate your patience regarding delivery times and will certainly pass your comments on to our dispatch team.
As for the smoothing boards, gentle and regular use should help improve the nail surface over time — especially if used alongside our treatments. We really appreciate your honest feedback and support.
Kind regards,
The Navy Team
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