Neck on the Line jewellery Reviews 212

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting issues such as missing items or incorrect products. The customer service was consistently described as poor, with many people struggling to get a response or resolution to their problems. Reviewers also highlighted very slow response times from the company, leading to frustration and a lack of communication regarding order status or complaints. However, some customers also noted that the jewelry designs were appealing and found certain pieces to be beautiful, well-made, and durable, even after extended wear. Despite this, there were mixed opinions on the overall quality, with some finding the products to feel cheap or not meeting expectations.

What people talk about most

Product

Clients share ambiguous opinions on product quality and experience. Many customers praise the jewelry as... See more

Order

Consumers express significant disappointment and frustration with their orders, often due to lack of... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment with the... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing non-existent or ignored... See more

Response time

Customers consistently note negative experiences with response times, with many reporting a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I am a big fan of this brand and their jewellery designs and I have bought rings and earrings and necklaces. However I am now finding their tarnish free claim (also saying you do not have to take off... See more

Rated 3 out of 5 stars

the jewelry here is cute, tho it's been 10 days and i haven't gotten any emails on shipping or arrival and using shop can be difficult. hope my stuff arrives soon

Company replied

Rated 1 out of 5 stars

I purchased some necklaces in the buy 2 get 2 free. However one necklace was mising from the order . I have emailed, contacted through website and DM yet literally no response not even an acknowledg... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

212 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely gorgeous jewelry

Absolutely gorgeous jewelry. And when I had a question the owner was so helpful and communication was brilliant. The packaging is stunning and delivery was super fast, even for a custom piece. I've already recommended to friends.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Tarnish-Free Jewellery!

Amazing company, bought multiple items from them for the first time and wore them constantly and nothing has tarnished, even in the sea. Everything is as described and of a high quality! Would highly recommend buying from them.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve brought several times off NOTL

I’ve brought several times off NOTL, always gorge and packaged beaut, will continue to buy all my statement and everyday pieces from them, last so well, customer service is a 10/10⭐️⭐️⭐️⭐️⭐️

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

New favourite jewellery brand

I recently bought a charm necklace which was my first purchase from Neck On The Line. It was even nicer when it arrived than it looked online and also really good quality. Delivery was super fast and it came in a cute little pouch. I would definitely recommend NOTL to anyone looking for new jewellery brands!

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

This is a fraudulent site

This is a fraudulent site. I have chased for two items I bought in June. I spent £80 and the items never arrived. Please don't be scammed.

September 26, 2024
Unprompted review
Neck on the Line jewellery logo

Reply from Neck on the Line jewellery

Hi Selina,

We don’t have any orders under your name or any emails either - I think you have the wrong website for your review? We have requested further information from yourself so we can hopefully assist you further!

Rated 5 out of 5 stars

Love this brand!

Love this brand! The gold doesn’t tarnish and leave your skin green. The quality is awesome and the designs are innovative and unique. I have order multiple times and each experience has been great!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought from NOTL for years now

I have bought from NOTL for years now! I love it SO MUCH! The jewellery will NEVER tarnish - it’s such amazing quality for the price. Thank you Joanna for stepping up my jewellery game!!!

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Bad service if refund wanted

My son ordered a necklace for my birthday he ordered a second as one i wanted back in stock tried to contact to send first back no response tried over a week emails website TikTok instagram nothing finally told send back received item back and nothing no refund or response terrible customer communication

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!!

Have made multiple orders with NOTL and each time have been so pleased! The quality is great and unique to any other jewelry I’ve owned. Would highly recommend! (especially their customized pieces)

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous quality pieces

Gorgeous quality, unique pieces and super fast shipping! Customer service is right there to help - best online jewellery retailer I’ve purchased from by far!!!

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a gorgeous necklace and…

I ordered a gorgeous necklace and earrings set, it was received fast by recorded delivery. The necklace had a slight (very minor issue) and the owner immediately sent me a replacement which came a day later after me contacting the company, replacement was perfect. The interaction between me and the company was fabulous and cannot fault. The customer service, as well as the quality of the jewellery is second to non. Would defo recommend.

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Order never arrived

I made an order for the Zoya collar necklace- with delivery the order cost me £34.49. After 11 working days I had not received an update- my order had not been dispatched or fulfilled. I attempted to contact them via their website, email and Instagram and was ignored- I then had to make a dispute via PayPal to get my money back. What a huge waste of time and disappointment- do not bother buying from them!

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Love my new earrings!

Love my new earrings!! They’re my favourite pair and I have owned them for around 2 months now and there’s no sign of tarnish. I have received many compliments since purchasing them. The packaging they arrived in was also so cute and delivered so quickly! No complaints!

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

Daylight robbery - terribly made

I bought the Sorelle necklace, only worn a few times has spent majority of its life on my dresser. Wearing it last week it snapped straight in half, it’s made SO BADLY. Not sure if mine was a faulty product but the gold bit securing the pieces clearly not strong enough. What’s worse - Ive emailed and have not heard anything back. No number to call. Feel completely robbed - it was not cheap. Will not shop with them again

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

I've bought from NOTL a few times now…

I've bought from NOTL a few times now and I definitely will again. I wear all my NOTL jewellery every day and nothing has tarnished or broken, it's great quality and looks fantastic. Also delivered quickly in nice packaging. My only note would be that the clasp on the charm necklaces is a bit fiddly to use, but it's such a small thing it's barely even worth mentioning!

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

my GO TO for jewellery

I started purchasing from NOTL about 2 years ago and now i don't go anywhere else for jewellery. The pieces are unique, beautifully designed and crafted, the quality is excellent and the prices are great. I have worn and reworn my favourite pieces over and over and have never had any breaks or tarnishing. I always get asked where my jewellery is from as there is really nothing else like it. The customer service is great and i love their transparency and communication with customers on all things from new drops to delays in production. A wonderful woman owned business that i will fan girl over to whoever will listen 🌟 🌟🌟🌟

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my 3 items! :)

I bought 3 items from NOTL and I am very happy with everything. The purchase experience was great and I received my items quickly and in lovely packaging. One of the pieces was for my friend’s birthday and she absolutely loved her gold earrings. She wears them all the time! I would definitely purchase from NOTL again and I recommend this company! Thank you! :)

July 23, 2024
Unprompted review

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