Nellypot 

I ordered a handbag early Dec 2011, still not delivered 27 Feb 2012. Horrendous Customer service. I don't believe this company exists.

This company is set up on FALSE PROMISES... other than scamming customers out of products and money it wouldn't surprise me if they was doing the same to the government.... they are not advertised as a LTD or PLC company so obviously not VAT registered, therefore who you going to claim money back from as they would have no removable assets. Therefore, takes small claims court out of the equation..... REPORT REPORT REPORT.

I ordered a bag on January 4th which has never arrived despite being told 3 times that it had been sent and would arrive within 2 weeks. I am losing patience as well as a lot of money. Where are our bags???

DO NOT SHOP HERE! Like most reviewing this company I too ordered bags from their website that I never received. I ordered three bags with KGB deals and I only got one of the bags. When I then realized that I had not received the remaining two i wrote them after the time they recommended on their website and I 2 months later I still have not heard from them. According to my account on their website the bags was dispatched on December 5th butI never received them.
I have written them countless times and from different e-mail accounts and I still have not received a recognition of my loss of bags or money. I have not heard a single thing from them, not even a "We are looking into it" email. This is completely unacceptable and I am looking into how to go further with this when it comes to online companies. I have seen these bad reviews on countless sites... I only write here to warn people before ordering from this company. DO NOT EXPECT YOUR BAGS TO ARRIVE.

I am going to write to watchdog - after reading all of your reviews it is clear that my incident was not just a one off !I WANT MY MONEY BACK AND AN AWNSER!

if i could i would rate this company with a big fat zero, i ordered a handbag on the 21st of december 2011 and i have emailed several time, to no avail, no reply, no handbag, i think it is downright rude to totally ignore customers that pay good money and pay in good faith, utterly disgusted

Do not buy anything from this company. I had a group on voucher to purchase a bag. It was meant to be a present for my daughter. They e mailed to say it was despatched on 4 December. I have not received it yet 17/2/12. I tried to contact them but there was something wrong with the web site. Since they have published their e mail address I have contacted them weekly not even an acknowledgement. I feel this is like stealing. Lynda Bury

Ordered bag via groupon in december. never received bag. groupon did say they would contact nellypot, still waiting for out come of that.have now contacted my credit card company for help. quite simply stay away from NELLYPOT. should have a Zero star rating !

Unlike some of the reviewers I actually received my bag (bought with a Groupon voucher). However after only a few weeks use the handles have split where they are stiched. (This bag was advertised at £64.95 !!!) I have emailed nellypot fro a returns label as I'm not prepared to pay postage to return the bag as I don't believe for one minute that they will give a replacement or refund and I'll just be out of pocket on postage costs. Surprise surprise no reply! I did think of trying to contact Groupon but suspect that I'll get nowhere. Might try Trading Standards as surely they should not be able to get away with such shoddy service and be allowed to keep trading.

Disgusting company - do not use - EVER
After purchasing a £12 groupon voucher for £60 I bought a bag from Nellypot, costing me a further £20.90 including the delivery cost. The bag eventually was delivered but faulty as it has its strap missing (correct me if I am wrong but isn't this one of the main objectives of a bag?).
I tried contacting Nellypot on 5 separate occasions to no avail before contacting Groupon. Groupon advised me they have contacted Nellypot and they in turn would be in contact with me within 10 working days. Shock, horror, this hasn't happened. When I have contacted Groupon again they have advised to wait a further 10 days. I have asked for my money to be refunded from Groupon and will have to take it on the chin as a bad experience with regards ever seeing a refund from Nellypot. Surely if they can respond to Groupon there is somebody there with an ounce of conscience.
Its a shame as it unfortunately leaves a sour taste and I wil investigate further and in more detail prior to purchasing a Groupon voucher ever again.

I purchased a bag on 6th Jan via a Groupon voucher. I have not received any confirmation email and after numerous emails to Nellypot I have heard nothing. Absolutely awful company!
However, I have found a number for Sagepay who are the company that provide the card payment facility. If you contact sagepay they will log a complaint against Nellypots account. this should force their hand into actually responding by either giving a refund or providing the goods. Their number is 0845 111 4455. This is in no way Sagepays fault. They just created the card payment system but hopefully if enough complaints go through, Nellypot will do something.
Susanne

I purchased a bag through the groupon discount vouchers on 11th dec. I have been trying to contact nellypot on several occasinons through different means without being able to. No bag, no answers, no customer support, no web site contact. The very worst company I've ever come accross.

I bought a voucher from Groupon which I redeemed with Nellypot on 17th December. I contacted Nellypot as my bag hadn't arrived and was told on 12th January that it was due to be dispatched early the following week - still nothing.
They have ignored my email I sent a week ago, and I have no confidence that I will get my order at all.
I complained to Groupon last week, who said they'd pass my complaint on. I have now asked Groupon for a refund on my voucher, I don't know where I'll stand with getting the money I paid on top of the voucher back from Nellypot though.

Horrendous service, origionally ordered a bag before christmas about the 11th December did not expect it to get here before then but it was ok as it was a present for myself not someone else. Good job too as i have had to order again because never arrived. My order was processed, dispatched and shipped then refunded, canceled and voucher reactivated so i had to go through the whole process again of ordering which i did on the 18th Jan! Guess what?.... i am still waiting! I sent another e-mail asking if they knew when the bag would get here but also stated i didn't expect them to reply as they never do!although since the e-mail my progress has changed from processed to dispatch so who knows i may get lucky and actually receive the bag?!

I bought a voucher on Groupon and then purchased a bag 9th DECEMBER, I am still waiting for my bag and even a reply from this company. I have sent e-mail after e-mail no reply. I am now planning to take legal action. This company should not be allowed to trade.

i received a voucher very nellypot for my christmas. Although I read the bad reviews i felt I had to use the voucher. I puchased a bag for less than the value of the voucher however they did not credit the remaining amount. I also still had to pay the p&p. I placed my order on 28th December. I have never received an email saying my bag has been sent however when I log into my account it states it has been. I contacted nellypot to ask whether it had been sent or not. Im yet to receive a reply to my email or my bag!!!!

Surely something should be done about this company!!!!!!!!!!!!

purchased my bag over 5 weeks ago and only just received it. Had problems with the purchase and the lady was very very helpful she was even replying to emails at 11pm so that I could make the purchase.

Once I had paid my money they disappeared off the face of the earth. I place my order before the pre Xmas deadline which made no difference. They then took the bag off the site as it was out of stock and some how still managed to send out a replacement. I had an email to say the royal mail had my bag over a week ago, however the postage stamp only had yesterdays date on it. Funny that!

not worth the hassle

Very poor, my wife ordered a black bag which upon arrival was brown even though the picking note stated it had been checked twice!!!
Sent it back following the instructions as advised & have heard nothing since despite emailing them several times.
Surely they cant get away with this, they should not be trading!! all we want is a status update of our return because at the moment they have my money. Very Poor.....TALK TO US!!!!!!

ordered a bag 2 months ago.. no response..the only thing good about this company is the website. WOULD APPRECIATE IF THE WEB DESIGNER CAN CONTACT ME BY REPLYING TO RATING.

I cant rate as i have not had the purse i ordered.
After a month i gave up and cancelled it off my credit card.
Not heard from them since and not seen my supposedly dispatch purse.
I would not buy again