Nellypot 

Nellypot.com suck! I am from the united states of America and i purchased a bag for my sister. However its now been over 6 weeks and no bag has arrived. I have tried on numerous occasions to contact customer support but have had no luck could someone PLEASE contact me to arrange a refund! Not a good service at all.

I purchased a nellypot voucher though Wowcher back in September 2011.

Upon receiving the voucher, I purchased a bag. By the start of October (just over a fortnight since my purchase), I emailed to find out the status of my order. I did not recieve a response.

Due to this, I decided to cancel my order. It took over 2 weeks and 3 emails before my order was eventually cancelled.

After waiting another couple of days, the £15 I paid over and above the voucher value was still not refunded to my bank so I decided to contact Nellypot.

As of today (9 January), my money has STILL not been returned to me! I have involved citizens advice who have contacted them on my behalf yet they still refuse to refund me.

Disgraceful company - AVOID!!!!

I ordered 2 bags in November its now January and i am still being given excuses as to why the bags are not with me? Am I supposed to really believe that royal mail have lost them 3 times? and now I’m left with no bags and the money is still in nellypots account! I have requested a refund 5 times now with no reply where am i supposed to go from here? this is my first ever review and i hope it stops people from wasting their money with nellypot

Avoid at all costs, take a look at the nellypot.co.uk reviews 49 people rating them 1 star!
Anyone giving them more is a fake review for sure.
Fake address
Fake phone number
Fake Bags
Never Turn up and if they do they are damaged and cheap nasty bags.
This company is a one man band from his house and it shows he is god awful.

Avoid at all costs please for your own sake, dont buy and expect to be looked after it just wont happen. once you paid kiss goodbye to your money!

Bought a bag and it was damaged, returned but haven't got refund or replacement nearly been a month ! I asked them to reply or respond in regards to the damaged bag but they haven't acknowledge receipt of the bag being returned to them or offered any replacement or refund.
After multiple emails to the company and having not had one single reply in acknowledgement to my emails i would give this company less than one star if it was possible, the company sends out damaged products and the has no interest to answer your concerns and questions.In total i have spent 74.95 on a bag that was damaged, sent it back paid for the postage and then have spent hours trying to contact them.
I can say from personal experience that this company is terrible, has poor products and zero customer service stay well away from them.

If anyone bothered to notice they would wonder about all the glowing commentf rom newbies when this company has been slated across teh board !! they do not even deserve one star !!
Very sly of Nellypot to put fake positive comments in a bid to get a good score ... what are the odds that after this .. that they suddenly put lots of positive reviews ..lol

My order posted 11th December still not arrived, no refund or explanation despite many requests, in fact they just ignore e-mails. DO NOT deal with them.

Disgusting. This company should not be allowed to advertise anything. They dont reconise the Groupon voucher codes and mine runs out today so I will be asking Groupon to refund my £12 I paid for this in good faith. Makes you twice eh??????????????????????????????

£12 down to Groupon, £10.90 to Nellypot - no goods, no contact, nothing. I'd have been as well burning this money, or, if anyone from Nellypot is reading, giving it to a deserving charity! Check out Nellypots facebook page before you consider giving them any money, or better still, just burn your notes.............PS - had to give you one star because Trustpilot wouldn't let me post otherwise.

FAKE! SCAM! UNPROFESSIONAL! Finally received refund Christmas week after waiting since 4th October for my bags. 1 arrived damaged and the other never arrived at all. My advice, contact your voucher company to get them to deal with the problem. I told them I wouldn't go away until I had a full refund for both my purchases. Other people have had help from Direct.gov. Report Nellypot to whoever you can. Good luck people.

I bought three vouchers and first they didn't work I e-mailed nelly pot and they reset them and they worked. It states delivery is 3-4 days abut could take up to two weeks. After waiting two weeks I e-mailed groupon asked for advice who took a few days to answer. The same day they replied the bags arrived!!! on dec 23. I've had issues with vouchers before and they have been great in sorting it out. My son has a voucher which he hasn't used yet.

Bought the groupon offer for £12.00 a few weeks back and planned to sit down with my wife over christmas and get her new bag ordered. Got to the site to find a big closed sign and a cheeky comment saying to have a cup of cocoa and refresh. I have contacted groupon and threatened trading standards over this. It appears they have sold 3339 at £12.00 per voucher which means groupon are going to have to shell out over £40,000.00.

My trust in groupon has just vanished. They need to take on paypal for our security in future.

Bought voucher from groupon and purchased a bag for my daughter, paid extra £15.90 said it was despatched the next day but 2 weeks later no sign of bag. Thought the deal was too good to be true!!! Wont be purchasing anymore vouchers from groupon as this is second bad experience have had with them. What are GROUPON doing about this. Unable to contact nellypot as suddenly website 'under maintenance'!!

I have been very sceptical since buying the groupon voucher and the bag I wanted to buy later being unavailable, others £10 more expensive than originally advertised and the groupon code not working. I did get a response via email, got the code working and ordered a different bag instead. Finally today 2weeks after order it arrived!! £5.95 a rip off for delivery charge when it probably wasnt even posted until this week as all the rest of my christmas online orders seemed to have made it on time!
I Actually quite like the bag, would never have paid full price for it but for £24 (Inc voucher) it is alright!!
I hope everyone eventually gets their bags and are happy With them and that this company suffer the consequences after leaving so many customers so disappointed!

No bag after it was meant to have been sent on the 7th December - and now the wesbite is 'closed' - very dodgy - my daughters bag has finally arrived but it is not worth the £40.90 plus the groupon voucher that she has paid for it but she can't return it without any returns information. AVOID! Thats if they ever reappear!

I TOO AM ALSO A VICTIM OF THIS COMPANY, REPORT THEM TO TRADING STANDARDS AND ACTION FRAUD AND BBC WATCHDOG, SCAMMERS LIKE THESE SHOULD NOT GET OFF WITH IT....WEBSITE NOT WORKING BET THAT THEY ARE IN THE BAHAMAS... OR SOMEWHERE ELSE BUYING CHEAP BAGS TO SELL TO UNSUSPECTING PEOPLE!!!

I also purchased a groupon voucher and was then disappointed to see that a lot of bags had sold out, put my email in to be notified when the bags came back in stock and got an email within a few days.

When I went to check out the voucehr code would not work but when I emailed nellypot they were really quick to reset it. (I also emailed them about their stock and got a really fast reponse). When I checked out I got an email a day later saying it was ready for dispatch (11th Dec).

The bag has just arrived today and it was sent 2nd class recorded so I assume it didn't get sent when I received the email. However I am pleased with the bag (it is no way worth the price on the website £74.95) but as I have paid about £25 for it I am really pleased with the quality of it.

What a rubbish company - I received my 'Brooke Brown £69.95 leather sachel' today. What a disappointment - a plastic, evil smelling, nasty little bag made in China not worth £5. This is the last time I buy from Groupon.

I like others assumed with Groupon promoting they would be fine so wasnt as careful as nomal and just ordered , like others no bag, no repsonse !

I have taken it up with Sagepay and Groupon this morning.

Groupon said they werent aware of these problems so I urge anyone that bought to ring customer services ask for a manager and complain (the advisor said i couldnt speak to manager but i insisted and wouldnt wait for call back so got to speak to one).

I am also going to speak to bank.

WARNING; DO NOT BUY FROM THIS COMPANY AS THEY ARE FRAUDSTERS.