Nellypot 

Like many others, it would seem, I too have been taken in with this Groupon/Nellypot nightmare. Bought the voucher for £12 and paid Nellypot a futher £15.90.

Fast forward two weeks....... no bag, no response, no refund.

I am interested to know if they've simply been swamped with orders and are muddling their way through them or, as I strongly suspect, it was a scam from the outset!

Has anyone received their bag or refund?

Bought a Groupon Voucher worth £60 for Nellypot, for £12.00, which entitled me to buy a bag , with £60.00 off. I took ages trying to decide, and I thought as many of you did, that it must be legitimate as Groupon would have known and not used them. I printed off my voucher and on the 16th December, ordered my bag, put in my details, entered the Groupon code, and at first it stated on screen, that the cost was £9.95p. with £5.99 P&P. so my total outlay would have been £15.90. When I checked the invoice, it stated that a payment of £75.90 had been taken out of my bank a/c! I emailed them immediately and asked them to check it, and gave them the voucher code, plus the security number. I didn't hear anything, that day, so sent a further email, stating that if they had charged me £75.90. instead of £15.90, then I emailed them and told them I was cancelling the order, and demanded a full refund. Still no response. I checked my bank, assuming this mistake had been corrected,and found to my horror that £75.90. had in fact left my a/c! I have emailed them three times since, with the threat of BBC Watchdog programme, and have still had no response. Does anyone have any idea how I can get in touch with Groupon, as I think ultimately this is their responsibility, and as such we should be able to claim compensation back from them. If anyone has ANY idea how to sort this out please email me on bahamadollar@yahoo.co.uk. Many thanks. Ronnie.

I unfortunately have also fallen foul of this company!! My voucher was purchased through KGB, but have experienced the same treatment. No item received, no response to mails no refunds. This company should provide a contact number and registered address by Law. I feel that all disgruntled customer should mail KGB,GROUPON, WOUCHER on mass and report the company to watchdog in the hope they can assist. I will definately be posting a letter. They need sorting out!!!

I personally do not think they deserve a quarter of a star, but i have to give something else i wont be able to submit this review!

I placed an order for my items (a bag from groupon and two other bags from my own pocket) on the 20th of Oct 2011. I received a "dispatch" email on the 27th. On the 14th of November, i sent them an email saying i have not received my item and their reply is below.


Nellypot Response

2011-11-14 12:46:38
Hello,

Thank you for your email.

We kindly ask that you please allow up to 14 working days for your delivery as per Royal Mail's delivery guidelines.

If after these times your items have not arrived, please let us know and we can assist you further.

I apologise for any inconvenience caused.

Regards,

Gabrielle
Customer Services Team
Nellypot.com


I have sent several emails since then and am yet to receive a reply.

Their customer service or rather lack of it is despicable to say the least. I strongly advice anyone THINKING of ordering their bags NOT TO!!!!! the percentage of people who have had problems with this "website" far out weighs any who have had good results!

So do not buy from them! BEWARE!!

I've had a similar experience to most people on here - been trying to return the tacky, nasty bag that arrived late but no replies from Nellypot etc etc zzzzzzzzzzz.
Its taken me a couple of months of kicking off but Groupon have just agreed to refund my voucher value (£12) so suggest everyone does the same and perhaps they'll think a little more carefully about who they set up deals with.
Doubt it though.

I'm angry at Groupon for making business with this company, and angry at Nellypot itself, which appears to sell cheap PU bags at overinflated prices, doesn't dispatch them (mine was supposed to be dispatched 09.12.11) and then blames the Post Office (have you ever before seen a dispatch e-mail from a company, saying that your parcel will be delivered within 14 working days and only after this time will the Post Office deem it to be lost???)

Wish I had read the reviews of this company before I placed my order. They advertise over inflated priced bags but only appear to sell them to people with hugh money off vouchers. However, hardly anyone seems to have received their order, and if they have received it the bags are cheaply made and not worth £9.99 net alone the ridiculous prices of £69.45 they charge on average.
I guess I am not going to receive my order like many others and have received no replies to my emails so I will continue to fight for a refund.

Like everyone else I'm starting to think that Nellypot is a scam company pretending to be based in the UK and doesn't even have anything in stock. I placed my order on 25th November and was told it was dispatched on the 27th. I tried to contact them to complain but was told to wait 14 days. This deadline has now passed and they are not replying to any of my emails. This was supposed to be a Christmas gift and it looks unlikely that I'll receive it now, given the comments I've read on here. It's put me off voucher deals for good!

Ordered through groupon and should have known better as the deal seemed really good.

Once order had been placed I received an email saying it had been dispatched the next day, still waiting 16 days later and they are ignoring my emails.

On principle I intend on chasing these fraudsters to the end of the earth.

Avoid!

My bag was damaged and not even manufactured properly..it was made of red material and on the bottom this material was missing in the corner and you could see just white fabric. Also the red material had come off leaving an ugly mark right at the front. The persons checking the bags before sending them must be blind!

"Becky" from the customer service team replied to just one of my mails and I never got an answer back to other mails. I really want my money back but considering that this company is fake (they don't even have a phone number!!) there's no point in risking that I send the bag back and don't get a refund so I'm just keeping it...

In simple words...the company is 100% FAKE! I wish somebody sued them!!

I bought yet another bag from Nellypot.com I must say the service was great, i received my bag within the allotted time and the customer service was fab. I had a slight problem last time which they sorted straight away.A nice company to deal with. And they do some voucher sites and the prices are amazing eg £12 for a £60 spend. Cant wait for the next deal; i do love a bargain..a

As with other reviewers, I had trouble with the voucher which I had purchased from another site. I contacted Nellypot and had it all sorted and bag ordered within an hour! Very impressed.

Bag should be on its way soon.
Many thanks, Nellypot.

I like some of the clients in the previous reviews had an issue with a voucher purchased from an another company.
I contacted Nellypot and received almost immediate replies from a lady called Becky. She dealt with my issue quickly and efficiently by restoring my voucher code.
I haven't yet tried the code again because the item I wished to order for my daughter was now out of stock.
I will be trying again tomorrow. I found the customer service outstanding especially at this time of year when the demand for their handbags must become greatly increased. I cannot yet report on the quality of the merchandise but will do as soon as I manage to place my order and receive it.

As with the below customers, I had a web issue with a voucher that I had purchased from another site.

I contacted the Customer Service team via NellyMail and the issue was resolved. The bag that I wanted, had been sold, but thankfully a new stock was shortly displayed on the website and I was able to make my order without any further problem.

Becky dealt with my enquiry, and her replies to my queries were very speedy and helpful.

I will add further feedback once the bag has been delivered.

Thanks again.

Voucher for Nellypot purchased on kgb website and an order was placed. So far no problem and I receivedan e-mail saying that bag had been dispatched to Royal Mail. Since then nothing! This was over three weeks ago and e-mails sent to Nellypot Customer Services are not acknowledged or replied to. I now know what it must feel like when you steer your spaceship into a Black Hole. This company should not be allowed to trade. I have given up on the bag and will cut my losses, a frustrated but wiser person!

The only problems I had concerned the promo code, once that was sorted out and the item came back into stock everything ran smoothly. Delivery was within the 14 days

I had an issue with the site so I emailed nellypot and got an instant reply which helped me process my order.

I was very impressed as I have dealt with many sites and never have I had a reply so quick. Excellent service! Well Done guys

this business has a very convenient excuse...passing on responsibility to the royal mail for late deliveries.
never known one business to have such trouble with royal mail then!

anyone that doesn't receive their order within 30 days has a legal right to receive a delivery refund as per the distance selling regulations.

they're terms and conditions are ridiculous too..

please do not support this business by buying from them.

I didn't get the bag I ordered on 26th sept said it must of gone missing. refund was apparently sent on 1/11/11 and to date 6th dec I have still not received the refund and they are not replying to any contact I try to make. Would not touch them with a barge pole.

thanks for the advice as i will not bother ordering now cheers