It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... See more
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What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and st... See more
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Ordered a beautiful dining room table and chairs from Neptune. There was a slight nick in one of the table legs which the first delivery drivers noted. A replacement was immediately arranged and tod... See more
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What fabulous service! Neptune staff are the best. Lee looked after us today - going above and beyond what is already a brilliant company. He looked after us by sourcing a discontinued Casper chair wh... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cheltenham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, United Kingdom
- 01242 330420
4.9
Excellent
194 reviews
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Excellent product of good quality and…
Excellent product of good quality and finish Would have like cornice to be cut to size. The staff were very professional and extremely helpful with a great personal service. Expensive but you get what you pay for Highly recommend
September 19, 2021
Reply from Neptune - Cheltenham
Dear Angela, Great to read you were happy with our product and with your experience in the Cheltenham store. Look forward to seeing you again soon. Best wishes Team Cheltenham
Amazing customer service and great…
Amazing customer service and great quality products. Thank you to Cheltenham store manager, Lee, for all his help.
August 23, 2021
Reply from Neptune - Cheltenham
Dear Mrs Migliaccio, Many thanks for your 5 star review, its always nice to read such kind words and to have such lovely customers visit the store. As always I look forward to seeing you again in store soon. Best wishes Lee
Gorgeous but completely disorganised
Neptune has gorgeous products and a fantastic design aesthetic. However, they are highly disorganised in their delivery systems and products can easily take six months to arrive. They are also not entirely transparent at the point of purchase that their products, although designed in the uk, are manufactured abroad (China?). Their young staff are charming and frequently embarrassed at the many shortcomings of the procurement and delivery of products.
July 21, 2021
Reply from Neptune - Cheltenham
Dear Mrs Winfrey, thank you for your feedback and taking the time to write the comments. I am so sorry that you have received the poor experiences due to delays in manufacturing your orders and the shipping from China. I also thank you for being patient with us. We have tried our best to keep you updated and I'm sorry that the information supplied may have not been as detailed as expected. I will pass on your comments to our HQ and hopefully in the future our production and supply chain will find some stability. In the meantime I hope we will see you again soon in the store. If you do visit please come and say hi to me personally. Best wishes Lee, Store Leader
Two delivery men came with the new…
Two delivery men came with the new rectangular umbrella but in windy conditions. They managed to get the cover on but there was no way the umbrella could be put in position so they left it in an outhouse.
Told to ring them if more help was needed.
Thank you men.
Sally Davidson
June 8, 2021
Reply from Neptune - Cheltenham
Dear Mrs Davidson, I hope you are well? Thank you for your feedback and I hope in this beautiful weather we are experiencing the Parasol is working its magic? Can I just ask is there anything else we could have done to receive a 5 star review? Best wishes Lee, Store Leader Cheltenham
All very straight forward
All very straight forward. Delivery was on time, properly packaged and polite drivers.
The Cheltenham store always looks lovely and friendly faces buzzing around
May 27, 2021
Reply from Neptune - Cheltenham
Dear Sir, Great to read everything went well with your experience with Neptune and the Cheltenham store. Look forward to seeing you again soon. Best wishes Team Cheltenham
Friendly and professional at all times
May 18, 2021
Reply from Neptune - Cheltenham
Hi, thank you so much! I'm so pleased you have enjoyed your experience with us. We hope to see you again very soon. Neptune Cheltenham.
Stock Issues
Visited the Cheltenham store on Monday 26th. Staff were lovely but 3 out of 4 things I went to purchase were out of stock sadly.
April 27, 2021
Reply from Neptune - Cheltenham
Dear Amanda,
I hope you are well and thank you for taking the time to review Neptune Cheltenham. Would it be possible for you to let me know the products that were out of stock so I can look to get these in for you? It will also help me to focus our replenishment where items are missing. Apologies that you weren't able to purchase everything you required. I look forward to hearing from you at our email address: cheltenham@neptune.com
Best wishes
Lee
Store Leader
Great product,even though there were…
Great product,even though there were delays with this ,it was worth the wait .Carpenter (Toby) was brilliant fantastic workmanship and work ethic .Great communication throughout.
Thank you
April 14, 2021
Reply from Neptune - Cheltenham
Thank you very much for sharing your experience with us, we are so very pleased to hear you are happy with your order and the service provided! Kindest regards, Charlie
2 x Excellent headboards
Slightly mis-sold. Delivery guys expected us to fit headboards to the wall.
Full marks to Cheltenham branch for very quick response, arranging fitting.
April 13, 2021
Reply from Neptune - Cheltenham
John, thank you for sharing your experience regards your order of your headboards and our customer service, we are pleased to hear we were able to assist you promptly regards resolving the challenge and certainly hope you are happy and enjoying your order. Take care, Charlie
Great service from order to delivery
Right from ordering the products through to delivery we received excellent service and the chairs are beautiful. When you spend a lot of money on quality you expect high standards of service and Neptune delivered.
April 11, 2021
Reply from Neptune - Cheltenham
Dear Mr Holden, thank you for your kind words, enjoy the chairs and I hope to see you again soon...... Best wishes Lee, Store Leader Cheltenham
Excellent level of service from Neptune…
Excellent level of service from Neptune Cheltenham and ultimately kept us abreast of a delivery change. The two Wycombe side chairs ordered are also excellent both in their design and manufacture. The delivery team were personable and very efficient too.
March 30, 2021
Reply from Neptune - Cheltenham
Hi David, thank you so much! I will be sure to pass your kind words onto the Cheltenham store, as they will be chuffed! Have a lovely week!
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