We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and... See more
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See what reviewers are saying
We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store . It is our favourite Neptune & all the ladies are friendly & helpful . The l... See more
I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much troub... See more
We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped! Alfi and Kieran who delivered, unpacked and fitted t... See more
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
266 reviews
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This company invites their customers to review, whether positive or negative
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Thank you Neptune Colchester!
Really beautiful shop. Could spend ages here. The staff were really helpful and made sure my gifts were wrapped nicely/in lovely Neptune bags etc! Thank you Neptune Colchester!
May 23, 2023
Unprompted review
Reply from Neptune - Colchester
Good afternoon Sophie
Thank you for taking the time to leave your feedback. It is lovely to hear your experience in store and we will pass your words onto our team.
Look forward to see you again in store.
Warmest regards
Assistant Store Leader
Charlene
Great customer service
Great customer service, always go the extra mile - even the delivery service / staff are very professional and helpful.
The furniture and accessories are of high quality.
Cannot rate this company highly enough in every area.
May 16, 2023
Reply from Neptune - Colchester
Good Morning Lisa
Thank you for taking the time to leave your feedback. It's lovely to hear,
Christina has loved helping you in store. We look forward to see you soon.
Warmest regards
Charlene
Assistant Store Leader
The warm welcome when you walk in…
The warm welcome when you walk in store, room layouts, quality products, I could literally spend a day walking about in store!
We are huge fans of Neptune paint, the emulsion in particular has a great consistency and is so easy to apply. It has amazing coverage and is super easy to wipe with a damp microfibre cloth. Also the price is in line with other major brands.
April 22, 2023
Reply from Neptune - Colchester
Good morning Maria
Thank you for taking the time to leave your feedback. We are so pleased to hear great comments regarding our products.
When your next in store, pleased show us a picture. We would love to see the finished result.
Warmest regards
Charlene
Assistant Store Leader
Simply Great Service
I simply went in yesterday to purchase some drinking glasses and was served by two delightful ladies who provided the best six available in store. Such a positive experience, which is so missing generally in retail now. Well done!
May 13, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Alan
Thank you for your time in leaving your review, that's amazing to hear. I will pass on your kind words to our team and we hope to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Received telephone confirmation of my…
Received telephone confirmation of my purchases ahead of time. Exact order
May 12, 2023
Reply from Neptune - Colchester
Good morning, thank you for taking the time to leave us a review and also for your recent purchase with us. If we can help any further please do pop in and see us.
Warmest regards
Charlene
Assistant Store Leader
We have a welcoming experience at the…
We have a welcoming experience at the Colchester store.
Sarah is a credit to your team.
Regards
Chris Saward.
May 4, 2023
Reply from Neptune - Colchester
Hi Sharon
Thank you for taking the time to leave your feedback. This is wonderful to to hear and we can't wait to pass your words onto Sarah.
Look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Perfect Neptune Experience
Always a pleasure and a lovely experience to visit a Neptune store. Our most recent visit to the Colchester store was made very easy due to the Home Specialist and her amazing interior design skills and product knowledge.
March 23, 2023
Unprompted review
Reply from Neptune - Colchester
Good afternoon Gill
Thank you for taking the time to your feedback. Debbie really enjoyed working on your project with you. Thank you for trusting us.
We look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Colour Consultancy Service. I came into the Colchester store in a…
I came into the Colchester store in a panic looking for tester pots as I needed to choose my kitchen colour scheme that weekend. The Neptune team were so helpful and recommended I book a colour consultancy appointment. I was able to get an appointment the following day with Debbie who came to the house with samples and a wealth of knowledge and advice. She understood what I was trying to achieve and guided me towards a palette that I am really delighted with. I would highly recommend this new service especially if you are short on time or a little unsure of your own choices. Can't thank Debbie enough for helping me out in a stressful situation.
April 24, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Jen
Thank you so much for taking the time to leave such lovely words. It's so nice to hear that our new Colour Consultancy Appointment has been so beneficial. We can't wait to pass on your kind words to Debbie and look forward to seeing your new kitchen colour scheme come together.
Warmest regards
Charlene
Assistant Store Leader
What a delightful experience visiting…
What a delightful experience visiting Neptune Colchester! The staff are so helpful with enquiries & always smiling and happy to help, the 3 ladies that went above & beyond were Debbie & Mandy & Christina, Helping with paint colour & kitchen questions … Well done Neptune ..You have a great team in there & it’s always a pleasure to go in ..It’s very rare to see a whole team of happy staff in retail outlets & a desire to really help the customers …10 out of 10 for customer service !
April 29, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning,
Thank you very much for your wonderful review - what a pleasure to read this morning. I will ensure your kind words are fed back to the team - it really means a lot to hear of your positive experience with us.
Thanks again
Liz Dalton
Store Leader
Excellent service
Excellent service.
Such a pleasure to visit/shop.
Thank you
April 29, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Jacqueline
Thank you for taking the time to leave feedback. It was lovely to see you. Look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Quality Stock Staff and very pleased…
Quality Stock Staff and very pleased with our purchase thank you
April 28, 2023
Reply from Neptune - Colchester
Good morning Brian
Thank you for taking the time to leave feedback. So pleased to hear and will pass this on to the team.
Warmest regards
Charlene
Assistant Store Leader
Fab helpful staff
Fab helpful staff
Thank you
Can’t wait for my design plan
April 25, 2023
Unprompted review
Reply from Neptune - Colchester
Good Morning
Thank you for taking the time to leave your feedback. We can't wait to see your design come together. We look forward to see you next time.
Warmest regards
Charlene
Assistant Store Leader
Always first class service with a smile…
Always first class service with a smile . Every customer is made to feel visible wether you’re buying one plate or a whole dinner service . You’re always greeted upon entering the shop . Wish all shops had the same level of customer service .
April 22, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Jackie
What a wonderful review to read this morning. Thank you for taking the time to leave your feedback. Can't wait to feed this back to the team.
Look forward to see you again soon.
Warmest regards
Charlene
Assistant Store Leader
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, would recommend this store.
April 22, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Paul
Thank you for your taking the time to leave your feedback.
We look forward to see you again soon.
Warmest regards
Charlene
Helpful and informative
April 16, 2023
Reply from Neptune - Colchester
Good morning Peter
Thank you for taking the time to leave your feedback. That's great to hear.
We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Always friendly and professional
April 14, 2023
Reply from Neptune - Colchester
Good morning Joanne
Thank you for taking the time to leave your review. We look forward to see you again in store soon.
Warmest regards
Charlene
Assistant Store Leader
Just a great team at Colchester…
Just a great team at Colchester Neptune.
Mandy and Sarah were so helpful today 15/423, great experience and knowledge of their products
Thanks very much
Lynn & Dave ..
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good Afternoon Lynn & Dave
Thank you for time the time to leave such a lovely review. We can't wait to pass this onto Mandy & Sarah. We look forward to see you again in store soon.
Warmest regards
Charlene
Assistant Store Leader
Excellent customer service
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Amanda
Thank you for taking the time to leave your feedback. We can't wait to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Love going to this shop
Love going to this shop, wonderful experience!
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Amanda
Thank you, that's wonderful to hear. Thank you for taking the time to leave this review. We can't wait to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Superb service from incredible staff
Superb service from incredible staff. Diane, Mandy and Sarah, I can’t recommend them highly enough. Thank you.
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Linda
Thank you for taking the time to leave your kind words, it's so lovely to pass these onto our team. We look forward to welcome you again soon.
Warmest regards
Charlene
Assistant Store Leader
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