The two delivery men were extremely helpful and accommodating in putting together the piece of furniture and placing it where required. I was grateful too for them removing all the packaging and takin... See more
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See what reviewers are saying
Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... See more
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Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... See more
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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Perfect Neptune Experience
Always a pleasure and a lovely experience to visit a Neptune store. Our most recent visit to the Colchester store was made very easy due to the Home Specialist and her amazing interior design skills and product knowledge.
March 23, 2023
Unprompted review
Reply from Neptune - Colchester
Good afternoon Gill
Thank you for taking the time to your feedback. Debbie really enjoyed working on your project with you. Thank you for trusting us.
We look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Colour Consultancy Service. I came into the Colchester store in a…
I came into the Colchester store in a panic looking for tester pots as I needed to choose my kitchen colour scheme that weekend. The Neptune team were so helpful and recommended I book a colour consultancy appointment. I was able to get an appointment the following day with Debbie who came to the house with samples and a wealth of knowledge and advice. She understood what I was trying to achieve and guided me towards a palette that I am really delighted with. I would highly recommend this new service especially if you are short on time or a little unsure of your own choices. Can't thank Debbie enough for helping me out in a stressful situation.
April 24, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Jen
Thank you so much for taking the time to leave such lovely words. It's so nice to hear that our new Colour Consultancy Appointment has been so beneficial. We can't wait to pass on your kind words to Debbie and look forward to seeing your new kitchen colour scheme come together.
Warmest regards
Charlene
Assistant Store Leader
What a delightful experience visiting…
What a delightful experience visiting Neptune Colchester! The staff are so helpful with enquiries & always smiling and happy to help, the 3 ladies that went above & beyond were Debbie & Mandy & Christina, Helping with paint colour & kitchen questions … Well done Neptune ..You have a great team in there & it’s always a pleasure to go in ..It’s very rare to see a whole team of happy staff in retail outlets & a desire to really help the customers …10 out of 10 for customer service !
April 29, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning,
Thank you very much for your wonderful review - what a pleasure to read this morning. I will ensure your kind words are fed back to the team - it really means a lot to hear of your positive experience with us.
Thanks again
Liz Dalton
Store Leader
Excellent service
Excellent service.
Such a pleasure to visit/shop.
Thank you
April 29, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Jacqueline
Thank you for taking the time to leave feedback. It was lovely to see you. Look forward to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Quality Stock Staff and very pleased…
Quality Stock Staff and very pleased with our purchase thank you
April 28, 2023
Reply from Neptune - Colchester
Good morning Brian
Thank you for taking the time to leave feedback. So pleased to hear and will pass this on to the team.
Warmest regards
Charlene
Assistant Store Leader
Fab helpful staff
Fab helpful staff
Thank you
Can’t wait for my design plan
April 25, 2023
Unprompted review
Reply from Neptune - Colchester
Good Morning
Thank you for taking the time to leave your feedback. We can't wait to see your design come together. We look forward to see you next time.
Warmest regards
Charlene
Assistant Store Leader
Always first class service with a smile…
Always first class service with a smile . Every customer is made to feel visible wether you’re buying one plate or a whole dinner service . You’re always greeted upon entering the shop . Wish all shops had the same level of customer service .
April 22, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Jackie
What a wonderful review to read this morning. Thank you for taking the time to leave your feedback. Can't wait to feed this back to the team.
Look forward to see you again soon.
Warmest regards
Charlene
Assistant Store Leader
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, would recommend this store.
April 22, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Paul
Thank you for your taking the time to leave your feedback.
We look forward to see you again soon.
Warmest regards
Charlene
Helpful and informative
April 16, 2023
Reply from Neptune - Colchester
Good morning Peter
Thank you for taking the time to leave your feedback. That's great to hear.
We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Always friendly and professional
April 14, 2023
Reply from Neptune - Colchester
Good morning Joanne
Thank you for taking the time to leave your review. We look forward to see you again in store soon.
Warmest regards
Charlene
Assistant Store Leader
Just a great team at Colchester…
Just a great team at Colchester Neptune.
Mandy and Sarah were so helpful today 15/423, great experience and knowledge of their products
Thanks very much
Lynn & Dave ..
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good Afternoon Lynn & Dave
Thank you for time the time to leave such a lovely review. We can't wait to pass this onto Mandy & Sarah. We look forward to see you again in store soon.
Warmest regards
Charlene
Assistant Store Leader
Excellent customer service
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Amanda
Thank you for taking the time to leave your feedback. We can't wait to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Love going to this shop
Love going to this shop, wonderful experience!
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Amanda
Thank you, that's wonderful to hear. Thank you for taking the time to leave this review. We can't wait to see you again in store.
Warmest regards
Charlene
Assistant Store Leader
Superb service from incredible staff
Superb service from incredible staff. Diane, Mandy and Sarah, I can’t recommend them highly enough. Thank you.
April 15, 2023
Unprompted review
Reply from Neptune - Colchester
Good morning Linda
Thank you for taking the time to leave your kind words, it's so lovely to pass these onto our team. We look forward to welcome you again soon.
Warmest regards
Charlene
Assistant Store Leader
Wedding gift list
A wedding gift list was set up for a recent wedding. It was well managed and the staff were very helpful and polite when I phoned to make a purchase. We were assured that everything would be gift wrapped with an appropriate card attached.
The Bride and Groom were ecstatic when they went to collect their gifts and said everything was beautifully wrapped and ready for collection
February 23, 2023
Reply from Neptune - Colchester
Good morning, it was such a pleasure to host this wedding list for your friends. Thank you for taking the time to provide us with your feedback, it was our first time hosting one so i am delighted to hear you found it was easy to make a purchase.
Warmest regards
Liz Dalton
Store Leader
My favourite home accessory store
Since I discovered Colchester had a Neptunes I’ve been visiting every week or two, the staff are so helpful, I’ve ordered a few times and they always let me know as soon as my orders in….. I love the packaging and bags you get when you make a purchase, it’s the attention to detail that makes Neptune such a lovely place to shop for home accessories.
March 8, 2023
Reply from Neptune - Colchester
Good morning Mrs Hart,
Thank you for taking the time to leave such wonderful words. It's lovely to be able to pass this onto the team and we can't wait to welcome you in store soon.
Warmest regards
Charlene
Assistant store leader
No excuse needed
The staff all always so helpful, they don’t bother when you look round and always on hand when you do need help.
They didn’t have my item in stock so ordered it and rang me when it arrived in store.
February 28, 2023
Reply from Neptune - Colchester
Good Morning,
Thank you for taking the time to leave your feedback, it's so lovely to hear you have enjoyed your experience here in store and by placing an order with us. We can't wait to see you again soon.
Warmest regards,
Charlene
Assistant Store Leader
Reply from Neptune - Colchester
Good Afternoon Mr Davies
Thank you for taking the time to leave your kind words.
We can't wait to see you again soon.
Warmest regards
Charlene
Assistant Store Leader
Beyond expections
The personal attention, nothing is too much trouble. Our designer listened to us and identified our style but helped us to break out of what would normally be our comfort zone.
The room accurately reflects the design they came up with but with their flare for dressing the room on the day totally exceeded our expectations.
February 20, 2023
Unprompted review
Reply from Neptune - Colchester
Good evening Linda,
Thank you for taking the time to leave your wonderful feedback. It's so lovely to hear that your journey and the end result exceeded your expectations. We can't wait to pass on your kind words to Debbie and Mandy. We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Kitchen stools are perfect
Kitchen stools are perfect - comfortable and stylish
Impressed with unwrapping of stools by delivery men so no packaging to be dealt with
February 2, 2023
Reply from Neptune - Colchester
Good evening Helen,
Thank you for taking the time to leave your feedback. It's lovely to hear and we will also pass your comments onto the dispatch team.
Look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant store leader
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