The two delivery men were extremely helpful and accommodating in putting together the piece of furniture and placing it where required. I was grateful too for them removing all the packaging and takin... See more
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Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... See more
Company replied
Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... See more
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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The atmosphere is just lovely and the…
The atmosphere is just lovely and the staff are so polite and welcoming into the store
February 4, 2023
Reply from Neptune - Colchester
Good morning,
It's always so lovely to hear how much our customer enjoy their experience in store - thank you for sharing. We looking forward to seeing you again soon.
Liz Dalton
Store Leader
Excellent Customer Service Experience
Always excellent customer service when visiting Neptune Colchester. Lovely staff, very helpful, always ensuring you have your chosen products from the store room rather than out on display (where possible) and always try to find the boxes which helps with transporting home. We’ll done team!
January 28, 2023
Unprompted review
Reply from Neptune - Colchester
Good afternoon Andrea,
Thank you so much for taking the time to leave some wonderful feedback. We will ensure to pass on your lovely words to the team and look forward to see you again.
Warmest regards,
Charlene
Assistant Store Leader
My favourite store!
Always happy to make the hour’s drive to Neptune Colchester. The store looks (and smells) amazing.
The staff were very welcoming and I would like to thank Christine for her helpful advice. I bought some lovely things in the seasonal sale, very pleased.
January 28, 2023
Reply from Neptune - Colchester
Good Afternoon Mrs Hart,
It was lovely to see you in store yesterday. Thank for you taking the time to leave your feedback and we will ensure to pass on your wonderful words to Christina.
Look forward to welcome you again in store.
Warmest regards,
Charlene
Assistant Store Leader
Joyous Noel
I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree and then sorted out some drinking glasses as well. Excellent Customer Service, made my Christmas! Thank you all. Jo and Emily
December 22, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon,
Thank you for taking the time to leave such wonderful feedback. I am so pleased the team were available to make your Christmas that extra bit special.
We hope to see you soon
Warmest regards
Liz Dalton
Store Leader
Beautiful furniture…helpful staff
Helpful and attentive staff, beautiful furniture and accessories. If I could live in the store I would 😊
January 9, 2023
Reply from Neptune - Colchester
Good morning Debbie,
We too would love to live in store. We often say if we had a working bathroom we wouldn't go home. So lovely to hear that our customers feel the same.
We look forward to seeing you again soon
Warmest regards
Liz Dalton
Store Leader
Outstanding service from home specialist at Neptune Colchester
Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She is the most helpful , polite and friendly professional individual . Her knowledge of products and Neptune is excellent. She is an asset to the company and makes the visit an experience . Always so positive and bubbly with fantastic home ideas suited to personal style. Thank you .
January 4, 2023
Unprompted review
Reply from Neptune - Colchester
Good Morning Maira,
Thank you for taking the time to leave such wonderful feedback. We will ensure to pass on your kind words. We look forward to welcoming you back in store soon.
Warmest Regards
Charlene
Assistant Store Leader
Oasis of loveliness
Patient, kind, helpful, friendly, calm staff member served me in Colchester yesterday (possibly called Sarah?). I wasn’t spending a lot of money but she still gave amazing service. It was a truly pleasurable experience, an oasis of loveliness, thank you 😊
Jill Thatcher
December 20, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon Jill,
Thank you for your wonderful feedback, I will be sure to pass this on to Sarah. We hope to see you again very soon and wish you a Merry Christmas.
Warmest regards
Liz Dalton
Store Leader
As always valued as a long time…
As always valued as a long time customer, good quality product, order arrived on the as promised.
December 5, 2022
Reply from Neptune - Colchester
Good afternoon,
And a valued customer you are! Thank you for your lovely review and we hope to see you in store very soon.
Liz Dalton
Store Leader
Reply from Neptune - Colchester
Thank you, this is such a lovely review to receive.
Warmest regards
Liz Dalton
Store Leader
Amazing service
Amazing service, lovely ladies!! My family and I love Neptune so much
December 13, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon, thank you so much for your lovely feedback and review. we hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
Excellent customer service on Sunday…
Excellent customer service on Sunday and the sales assistant beautifully wrapped a Christmas gift of candles that I had purchased.
December 11, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning, thank you for taking the time to leave us a review. Wishing you a Merry Christmas.
Warmest regards
Liz Dalton
Store Leader
Helpful and welcoming team
Helpful and welcoming team. Coffee/ Tea and gingerbread biscuits offered too. Lovely shopping experience.
December 10, 2022
Unprompted review
Reply from Neptune - Colchester
Good evening, so glad that you enjoyed your recent visit and got to enjoy some of Sarah's famous gingerbread. Thank you for giving us such a lovely review.
Warmest regards
Liz Dalton
Store Leader
Thank you to Neptune Colchester
Thank you to Neptune Colchester, extremely helpful staff and prompt delivery service.
December 3, 2022
Reply from Neptune - Colchester
Good morning
Thank you for taking the time to leave your feedback. It's lovely to hear and for us to be able to pass great comments back to the team. We look forward to welcome you back in store soon.
Warmest Regards
Charlene
Assistant Store Leader
Impeccable 🙌
Amazing 🤩 walked into the store for the first time greeted really warmly by the staff, the girls were really helpful and kind whilst I was trying to find a gift for my mum and not to mention the incredible gift wrapping (thanks so much). Very well laid out store, such a professional set up. I’m very surprised I managed to walk out of here without half the shop.
December 2, 2022
Unprompted review
Reply from Neptune - Colchester
Good evening,
I am so pleased you enjoyed your first visit to us and we look forward to welcoming you again soon. Thank you for your lovely comments.
Warmest regards
Liz Dalton
Store Leader
Nothing but smiles!
We are now very proud owners of the most beautiful kitchen.
In being big Neptune fans since first walking into one of their stores, we have often wandered a little starry-eyed through their kitchens. Earlier this year we decided it was finally time to completely upgrade ours, from floor to ceiling lights. After a look at other options, quickly decided “nah, it’s got to be Neptune” and chose the Chichester range of cabinetry but also the Seaton sandstone floor tiles and, for the peninsula, some Tennyson pendants.
We have dealt with their Colchester store and I cannot be more complimentary about the quality of the products nor the level of service - from the first in-store enquiry to the final sign-off. In particular our designer Ish, James our Project Manager, Darren who installed the cabinetry and Mitch who provided the hand-finished paint, provided exemplary customer service.
As with most things, there is generally a premium for exceptional quality and this is true with Neptune kitchens. But as we sit in our lovely kitchen and reflect, this was an investment well worth making!
November 30, 2022
Reply from Neptune - Colchester
Good evening Mr Moser,
Thank you for taking the time to provide us with your kind words and such a wonderful review. It is always such a pleasure to hear how happy our customers are and that the service you received is that which we pride ourselves on. I couldn't be happier to know that you are the proud owner of your new Neptune kitchen and are delighted with it.
Ish, James, Darren and Mitch are incredible members of the team and I have passed on your feedback to them all.
Thank you once again and I hope to see you in store soon.
Warmest regards
Liz Dalton
Store Leader
Valued customer
Always helpful and friendly staff, valued as a long term customer. 5 star!
November 26, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning Chris,
Thank you for your kind feedback and the glowing 5*'s.
We look forward to seeing you again very soon.
Take care
Liz Dalton
Store Leader
Always something that catches my eye
Always something that catches my eye. Staff very friendly and helpful.
November 27, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning Mrs Kemp,
Thank you for taking the time to give us such a lovely review. So glad that you find lots of inspiration (temptation) and we look forward to seeing you again soon.
Liz Dalton
Store Leader
staff were extremely helpful
Staff were extremely helpful, room displays always insperational, love the store.
November 10, 2022
Reply from Neptune - Colchester
Good morning Mrs Geddes,
It's always so wonderful to hear that our customers love our store and displays. Thank you for taking the time to provide us with a lovely review.
Look forward to welcoming you to store again very soon.
Warmest regards
Liz Dalton
Store Leader
Reply from Neptune - Colchester
Good afternoon,
Thank you for taking the time to provide us with feedback on your recent experience with us. Delighted that you are pleased with your recent purchase.
We look forward to seeing you soon.
Warmest regards
Liz Dalton
Store Leader
Personal touch!
Phoned order ,Questions answered by friendly staff with a personal touch. Followed up by a personable note after delivery to see if I was happy with my purchase.
Thanks Neptune Colchester, see you soon.x
November 10, 2022
Reply from Neptune - Colchester
Good afternoon Gill,
Delighted to hear that the team were on hand to answer your questions and that you are pleased with your purchase. Thank you for taking the time to leave us a review.
Hope to see you soon!
Warmest regards
Liz Dalton
Store Leader
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