The two delivery men were extremely helpful and accommodating in putting together the piece of furniture and placing it where required. I was grateful too for them removing all the packaging and takin... See more
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Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... See more
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Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... See more
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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Colchester store is fantastic!!
Colchester store is fantastic!!
Sally gave superb colour advice which worked perfectly.
Sally was just great helping me with my order and today Christina gave superb everhot advice!!
Thank you!
November 22, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon,
Thank you so much for your wonderful review. Sally and Christina will be delighted to hear that their advice helped and next time you are in store we would love to see some photos.
Look forward to seeing you again soon.
Warmest regards
Liz Dalton
Store Leader
This is such a lovely store to visit
This is such a lovely store to visit. The staff are so welcoming and friendly you feel right at home, and what a beautiful home it would be. There's lots of inspiration in the room sets and expert styling. Even if you're not looking for furniture
it's well worth a trip.
November 14, 2022
Unprompted review
Reply from Neptune - Colchester
Hi Alison. Thank you for taking the time to leave feedback. It's so lovely to hear that you felt at home, that's exactly how we would want you to feel when you visit us. We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Love love love this store
Love love love this store!
Warm, welcoming and sooo relaxing.
The staff are very friendly and extremely helpful.
They are total experts in home design and styling. I have had the expertise of Debbie and Mandy doing exactly this for me personally! Such a lovely fun time has been had!
Definitely recommend Neptune full stop!!
10 stars needed!
November 10, 2022
Unprompted review
Reply from Neptune - Colchester
Dear Jenny
Thank you for taking the time to write such a wonderful review. It really is wonderful to be able to feedback to our team especially when team members are mentioned. I will ensure Debbie and Mandy hear about your kind words.
We look forward to welcome you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Extremely helpful and friendly staff
Extremely helpful and friendly staff. Thank you.
November 12, 2022
Unprompted review
Reply from Neptune - Colchester
Dear Steff
Thank you for taking the time to write a review. It's a really nice way to feedback to our team when our customers enjoy there experience in store.
We look forward to welcoming you in store again soon.
Warmest regards
Charlene
Assistant Store Leader
Diane at Neptune Colchester is so…
Diane at Neptune Colchester is so helpful and informative. She is really lovely to deal with and makes the whole shopping experience.
November 11, 2022
Unprompted review
Reply from Neptune - Colchester
Dear Jayne
Thank you so much for taking the time to leave some lovely feedback. It's so wonderful to receive named feedback and I will ensure Diane gets to read such wonderful words.
We look forward to welcome you to store again soon.
Warmest regards
Charlene
Assistant Store Leader
I absolutely love visiting the…
I absolutely love visiting the Colchester Neptune store! The presentation of the room displays are always so beautiful and inspiring and all of the staff are always so welcoming, friendly and helpful! I had the pleasure of attending the Christmas store event last week which certainly didn’t disappoint, the store looked stunning, it definitely got me into the Christmas spirit! Keep up the excellent work Colchester Neptune Team! Sarah
November 3, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning Sarah,
What a wonderful review - thank you!
The team will be delighted to read this and they enjoyed the late night just as much as you.
We look forward to seeing you in store again very soon.
Thank you for taking the time to provide us with your feedback.
Warmest regards
Liz Dalton
Store Leader
Great sales poor after sales
Stores look lovely people are nice without being pushy...good start.
Products seem really nice... until you get yours delivered.
Clearly no products being checked before they are received in the UK or before delivered.
Olivia Sofa and 2 armchairs.
Large sofa 2 seat pads dropped in about 1 week eventually sent us another with 3 pads much better with good seat pads
Two identical armchairs (1 very nice the other soft and lumpy )that despite 8 attempts they cannot get 2 to match!!
Seat paddings completely different across 2 armchairs and sofa.
Eventually they admitted defeat and sent me a goodwill partial refund for time/ inconvience etc
Had to email MD to get this moving.
Now refusing to accept warranty claim on an armchair 3 months old where the seams have come apart from the chair frame.!
I have invited senior staff to visit to see first hand to see our issues, this has always been declined.
From order to today 18 months of hassle.
If like us you work hard for your money and want to treat yourselves avoid buying from Neptune.
I believe customer service try their hardest but are let down by non existent quality control.
Neptune delivery guys always a credit to themselves, respectful clean and tidy with deliveries.
November 2, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon Mr Dimmock,
Thank you for taking the time to leave your thoughts.
I am very sorry that you feel you have received poor customer experience from us and in particular with the quality of your products.
After delivery of your sofa and armchairs we were in regular communication to resolve the seat pad issue for you providing a variety of solutions. As you've mentioned, we reached a suitable resolution which you were happy with.
Last week I understand you reported a issue with one of the armchairs, which we immediately responded to by organising a Homeserve visit to rectify this as soon as possible. And I understand they are attending this week to resolve the problem.
I thank you for taking the time to provide feedback and we will continue to liaise with you directly after Homeserve have visited.
Warmest regards
Liz Dalton
Store Leader
I love Neptune’s products & visiting…
I love Neptune’s products & visiting the individual stores is always a day brightener. So much inspiration to draw on. Helpful staff & the offer of coffee is always welcome.
October 22, 2022
Reply from Neptune - Colchester
Good afternoon Debbie,
Thank you so much for taking the time to provide feedback. It is so lovely to be back to serving tea and coffee and providing that Neptune service we pride ourselves on.
We look forward to welcoming you back to store very soon for another coffee. And the log burner is on daily now which is even more inviting.
See you soon
Liz Dalton
Store Leader
I would like to take a moment to thank…
I would like to take a moment to thank Danielle and the team at Colchester for their absolutely amazing customer service, help and support. Everything from room design, wall colours, furniture choices and textures were considered and discussed in transforming some of the rooms in my home. I trusted their design suggestions and combined with the quality of the furniture and accessories we are beyond delighted with the results. Thanks Danielle and all x
November 1, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon Louise,
Thank you for taking the time to leave us such a wonderful review. I know Dani and the team absolutely adored working with you on your project. It has been a real joy to see it come to fruition.
We look forward to seeing you again very soon.
Warmest regards
Liz Dalton
Store Leader
Neptune excellence
Excellent shop with helpful staff and as always a good display of products
October 19, 2022
Reply from Neptune - Colchester
Good afternoon,
Thank you for your lovely review. I am delighted you enjoyed your recent experience in store with us and we look forward to welcoming you again very soon.
Warmest regards
Liz Dalton
Store Leader
I have just had my kitchen completed by…
I have just had my kitchen completed by Neptune Colchester. I had the guiding hand of Rebekah who led me patiently through the options and very tolerant with my changing of mind over areas, always caring and thoughtful. I also had the help of Debbie who again was so kind and nothing was too much trouble . I now have a stunningly designed kitchen. All the girls in the showroom were so attentive . Overall an excellent experience. Thank you.
October 17, 2022
Unprompted review
Reply from Neptune - Colchester
Good afternoon,
It was our absolute pleasure to work with you on your recent project. I know Rebekah, Debbie and the team enjoyed every element. Thank you for your kind words and I will pass these on to the team.
Warmest regards
Liz Dalton
Store Leader
Bit annoyed I placed an order for a…
Bit annoyed I placed an order for a garden table in June and it was delivered to me the 1st week of October!
The delivery men were great. I can’t fault them at all.
October 3, 2022
Reply from Neptune - Colchester
Good afternoon,
Thank you for taking the time to provide us with your feedback. I apologize you experienced a delay with us whilst we worked to get your order out to you. It is lovely to hear that the delivery team provided an excellent service and we will be sure to feed this back.
Warmest regards
Liz Dalton
Store Leader
Great service as usual
As usual my experience of Neptune at Colchester was great. I had ordered a couple of items and these arrived at the store on time and I was notified of their arrival.
September 23, 2022
Reply from Neptune - Colchester
Good afternoon Helen,
Delighted to hear you are pleased with your recent purchase with us. We look forward to seeing you again soon.
Warmest regards
Liz Dalton
Store Leader
We have bought quite a bit of furniture…
We have bought quite a bit of furniture recently at Neptune Colchester, and we like to have the experience and honestly of Charlene. She totally understands our style and we both trust her 100%. What has been delivered so far looks great in our home, can’t wait for the sofa and dining furniture to arrive now. We will certainly be back for her advice soon. She is very friendly, professional and honest . Superstar!!
September 24, 2022
Reply from Neptune - Colchester
Good afternoon,
Firstly, thank you very much for taking the time to provide feedback on your recent experience at Neptune Colchester. I know personally that Charlene has thoroughly enjoyed working with you on bringing your rooms together. It is always such a pleasure to welcome you to store and we look forward to seeing you again very soon.
I have passed on your kind words to Charlene.
Warmest regards
Liz Dalton
Store Leader
Table
9/10/22 table delivered ,two men were polite and courteous,however disappointed to find upon assembly completion dent in top of table.assured this would be addressed asap. Lady from your company tried to get us to accept table at a discount (felt she was waiting for us to suggest a price) said no thanks wanted replacement.table came 23/10/22 this time no problem hooray!!
September 9, 2022
Reply from Neptune - Colchester
Good Morning, Thank you for taking the time to leave your feedback. We aim to ensure we deliver our products without any hiccups and I'm sorry this was not the case this time. I am happy to hear that your replacement arrived safely and hope your new table is a welcomed addition to your home. We look forward to welcome you in store again soon.
Warmest Regards
Charlene
Assistant Store Leader
Always a delight to visit the wonderful…
Always a delight to visit the wonderful team at Colchester Neptune. They always make us so welcome and are so friendly. Thank you Colchester Neptune!
September 22, 2022
Unprompted review
Reply from Neptune - Colchester
Good Evening,
Thank you for taking the time to leave this lovely feedback. I will ensure to pass this onto the team. We look forward to welcoming you again soon.
Warmest Regards,
Charlene
Assistant Store Leader
Always 5 ⭐️⭐️⭐️⭐️⭐️
September 11, 2022
Reply from Neptune - Colchester
Good morning,
Thank you for your wonderful feedback. Its truly valued and goes a long way in ensuring we maintain the service we pride ourselves on.
Warmest regards
Liz Dalton
Store Leader
Exchange
A beautiful shop with very helpful staff. I bought 2 pendant lights which were too large for my room and needed to exchange for smaller ones which although I couldn’t see them in the brochure within a few minutes they called me back to staff confirm they could get them. No hassle and sorted so quickly by great staff. Thank you.
September 10, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning,
How wonderful to read of your recent experience with us at Colchester. I am delighted that the team were able to assist you and resolve your issue so efficiently. Look forward to seeing you in store again very soon.
Warmest regards
Liz Dalton
Store Leader
Ish was superb!
Ish was superb! She has a real eye for design and their attention to detail is like no other. Look no further for your dream kitchen.
August 1, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning Mrs Harris,
Thank you for your kind feedback regarding your kitchen and design work by Ish. This really does mean a lot. Delighted to hear you enjoyed the design experience and achieved your dream kitchen.
Warmest regards
Liz Dalton
Store Leader
Friendly helpful team at Neptune…
Friendly helpful team at Neptune Colchester that make you feel welcomed
August 16, 2022
Reply from Neptune - Colchester
Good morning Mr Harris,
Thank you for taking the time to provide feedback on your recent visit to Neptune Colchester. I am so pleased you enjoyed your visit and received the service we pride ourselves on. Hopefully see you again very soon.
Warmest regards
Liz Dalton
Store Leader
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