We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and... See more
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See what reviewers are saying
We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store . It is our favourite Neptune & all the ladies are friendly & helpful . The l... See more
I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much troub... See more
We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped! Alfi and Kieran who delivered, unpacked and fitted t... See more
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
266 reviews
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Table
9/10/22 table delivered ,two men were polite and courteous,however disappointed to find upon assembly completion dent in top of table.assured this would be addressed asap. Lady from your company tried to get us to accept table at a discount (felt she was waiting for us to suggest a price) said no thanks wanted replacement.table came 23/10/22 this time no problem hooray!!
September 9, 2022
Reply from Neptune - Colchester
Good Morning, Thank you for taking the time to leave your feedback. We aim to ensure we deliver our products without any hiccups and I'm sorry this was not the case this time. I am happy to hear that your replacement arrived safely and hope your new table is a welcomed addition to your home. We look forward to welcome you in store again soon.
Warmest Regards
Charlene
Assistant Store Leader
Always a delight to visit the wonderful…
Always a delight to visit the wonderful team at Colchester Neptune. They always make us so welcome and are so friendly. Thank you Colchester Neptune!
September 22, 2022
Unprompted review
Reply from Neptune - Colchester
Good Evening,
Thank you for taking the time to leave this lovely feedback. I will ensure to pass this onto the team. We look forward to welcoming you again soon.
Warmest Regards,
Charlene
Assistant Store Leader
Always 5 ⭐️⭐️⭐️⭐️⭐️
September 11, 2022
Reply from Neptune - Colchester
Good morning,
Thank you for your wonderful feedback. Its truly valued and goes a long way in ensuring we maintain the service we pride ourselves on.
Warmest regards
Liz Dalton
Store Leader
Exchange
A beautiful shop with very helpful staff. I bought 2 pendant lights which were too large for my room and needed to exchange for smaller ones which although I couldn’t see them in the brochure within a few minutes they called me back to staff confirm they could get them. No hassle and sorted so quickly by great staff. Thank you.
September 10, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning,
How wonderful to read of your recent experience with us at Colchester. I am delighted that the team were able to assist you and resolve your issue so efficiently. Look forward to seeing you in store again very soon.
Warmest regards
Liz Dalton
Store Leader
Ish was superb!
Ish was superb! She has a real eye for design and their attention to detail is like no other. Look no further for your dream kitchen.
August 1, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning Mrs Harris,
Thank you for your kind feedback regarding your kitchen and design work by Ish. This really does mean a lot. Delighted to hear you enjoyed the design experience and achieved your dream kitchen.
Warmest regards
Liz Dalton
Store Leader
Friendly helpful team at Neptune…
Friendly helpful team at Neptune Colchester that make you feel welcomed
August 16, 2022
Reply from Neptune - Colchester
Good morning Mr Harris,
Thank you for taking the time to provide feedback on your recent visit to Neptune Colchester. I am so pleased you enjoyed your visit and received the service we pride ourselves on. Hopefully see you again very soon.
Warmest regards
Liz Dalton
Store Leader
Reply from Neptune - Colchester
Good afternoon Mr Hampton,
Thank you for taking the time to provide us with feedback. I am delighted to hear you enjoyed your recent experience with us and we look forward to seeing you again very soon.
Warmest regards
Liz Dalton
Store Leader
The team and particularly Sally were…
The team and particularly Sally were such a great help suggesting items that helped transform my dining room.
Nothing was too much trouble and the result was fantastic, thank you!
August 13, 2022
Unprompted review
Reply from Neptune - Colchester
Good morning,
Thank you so much for leaving us your feedback.
Sally is such a valued member of the team and i will be sure to pass on your comments.
Warmest regards
Liz Dalton
Store Leader
Loved looking round the store as we…
Loved looking round the store as we always do. Helpful staff, leading to a quick decision to purchase
July 25, 2022
Reply from Neptune - Colchester
Good morning Mr Gaunt,
Delighted to hear you had a wonderful experience in store with us. We look forward to seeing you again soon.
Warmest regards
Liz Dalton
Store Leader
Reply from Neptune - Colchester
Good morning,
Thank you for your kind feedback. I am delighted to hear that you have enjoyed your recent experience in store with us and that the team were helpful.
We look forward to welcoming you back to store very soon.
Warmest regards
Liz Dalton
Store Leader
Disappointed
I love Neptune but have been disappointed by the Colchester branch recently. It is a reasonable drive for us to get there and I was looking forward to visiting last weekend. Didn’t have in stock anything I was planning on buying. Wasted time and petrol.
July 16, 2022
Reply from Neptune - Colchester
Good afternoon,
I am sorry to hear you were disappointed with your recent trip to our Colchester store. Stock availability can fluctuate regularly and if there is something particular you are looking for we always encourage a phone call before hand to check our levels.
Please do contact me directly if i can help with anything.
Warmest regards
Liz Dalton
Store Leader
01206 212 650
Neptune dining table
We had our dining table delivered by Neptune recently, who were very accommodating with delivery times and it was a faultless delivery, the second delivery we have had from Neptune in recent months. Very professional service.
July 11, 2022
Reply from Neptune - Colchester
Good morning,
Thank you for your review on our delivery service. I am delighted to hear you received the white glove service we pride ourselves on and that you are delighted with your table.
We look forward to seeing you in store again very soon.
Warmest regards
Liz Dalton
Store Leader
Fabulous product range
Fabulous products (looks as well as quality, absolutely top end !) as well as helpful and friendly staff who know their merchandise and how to achieve the look you’re after. Can’t recommend highly enough !
June 29, 2022
Reply from Neptune - Colchester
Good morning,
Thank you so much for taking the time to provide us with your lovely feedback. The team take so much pride in our products and always find it such a pleasure to help our customers. It's wonderful to hear you enjoyed your recent experience with us.
We hope to see you soon.
Warmest regards
Liz Dalton
Store Leader
I have recently had the home design…
I have recently had the home design service and am over the moon with the end result. The service from everyone at the Colchester store has been fantastic.
Debbie, my designer, in particular has gone above and beyond to ensure that I was happy with the result. From the initial consultation where Debbie really got to know me and how we live in my home all the way through to delivery and after care nothing has been too much trouble.
My only critiscm comes with the delivery and quality control.
In short, this was not a white glove delivery as promoted on the website. In fact there were no gloves on my pale oat linen sofa! Although the guys were all extremely polite.
It also appears that quality control is non existent. A replacement Ardingly drinks cabinet was sent out in a worse condition than my original and a different specification.
Debbie and the Colchester store manager have resolved any issues I have had very quickly and have been more than fair - I cannot fault the store or the staff there at all and will most definitely be using their home design service again - watch out Debbie...!
June 28, 2022
Reply from Neptune - Colchester
Good morning Nadine,
Thank you for taking the time to leave feedback on your recent Home Design experience. I know I speak for the entire team at Colchester when I say it was an absolute pleasure to work with you. Debbie especially found your project an absolute joy to design and install. And I am delighted that you feel we resolved the issues we incurred adequately. It is of course not something we wanted to happen but sadly we were met with some unforeseen challenges which we are learning from.
We can't wait to work with you on further rooms and look forward to seeing you in store again very soon.
Warmest regards
Liz Dalton
Store Leader
Excellent service as always
Excellent service as always, Sally is just so helpful and creative. Fabulous customer experience.
June 27, 2022
Reply from Neptune - Colchester
Good morning,
Thank you so much for taking the time to leave a review. Sally is a very valued member of our team and it is always wonderful to hear from our customers. I will be sure to pass your kind comments on.
Warmest regards
Liz Dalton
Store Leader
Reply from Neptune - Colchester
Thank you for your wonderful feedback. We take a lot of pride in the presentation of our store so its always really helpful to obtain thoughts from our customers. We look forward to welcoming you back very soon.
Warmest regards
Liz Dalton
Store Leader
Neptune never disappoints
Had many items delivered and some assembled this year
Beautiful quality and finish
I have had so many compliments. I can’t wait to add to our collection in our new home
May 3, 2022
Reply from Neptune - Colchester
This is wonderful to hear Kelly. We look forward to helping you add to your collection and seeing you in store again soon. Warmest regards
Liz Dalton
Store Leader
Nice product and Easy to order with…
Nice product and Easy to order with fast delivery.
April 26, 2022
Reply from Neptune - Colchester
Thank you so much for taking the time to leave a review, David. I hope we have the pleasure of welcoming you back in store in the near future. Best wishes, Laura.
Amazing!
Always incredible service! Cannot fault them one bit - staff are friendly and approachable, always happy to help. I love visiting this store!
April 6, 2022
Reply from Neptune - Colchester
Good evening Mrs Austin,
This is music to my ears. Absolutely delighted to hear you always feel so welcomed when visiting us. We look forward to welcoming you again soon.
Warmest regards
Liz Dalton
Store Leader
Terrible customer service
Terrible customer service - absolutely love the product, but so expensive and when things go wrong no one wants to take responsibility. Sadly I won't be shopping with Neptune again.
April 5, 2022
Reply from Neptune - Colchester
Good afternoon Lesley,
Thank you for taking the time to leave your thoughts. I am very sorry to hear you feel you’ve experienced terrible customer service with us, but delighted to hear you love the product.
After delivery of your product, we spoke and you explained you were expecting an alternative direction border for you blinds (Vertical as opposed to Horizontal).
I can confirm that the team and I took time to review all correspondence, including the original quote, liaised with our external partners and sought to find a resolution for you. This took a little longer than we would have liked and I have apologised to you via our on-going communications for this. Once again, please accept my apologies.
Our enquiries identified that at all times a Horizontal border was communicated and stated on the order. Unfortunately we can only order exactly what is requested and what is confirmed by the customer when placing their order. We recognise the disappointment and frustration you have felt and we always want our customers to be happy which is why I have personally been in continuous communication with you over the past few weeks.
We will always accept responsibility when, and if, we fall short. However, on this occasion we have delivered the product to the specification that was ordered.
I am always available should you have any future enquiries and my direct email is liz.dalton@neptune.com
Warmest regards
Liz Dalton
Store Leader
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