Net Curtains Direct Reviews 4,773

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their durability and value for money. Many found the ordering process straightforward and easy to navigate, appreciating features like the ability to label individual curtains. The delivery service is frequently mentioned as fast and efficient, with many orders arriving promptly and well-packaged. The overall service, including communication and customer support, is also highly regarded by consumers. However, some customers experienced issues with incorrect measurements, wrong items being sent, or items arriving in a different color than expected. A few reviewers also noted concerns about the quality of the stitching and the placement of labels on the curtains, finding them difficult to remove without damaging the product. There were also isolated reports of longer than expected delivery times and unhelpful customer service interactions when issues arose.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are pleased with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, durability, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more

Rated 5 out of 5 stars

I have used Net curtains direct for many years. This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seriously look no further for your nets…

Seriously look no further for your nets - What a FAB-U-LOUS company from start to finish I am overwhelmed with the results. Expectational value, the best customer service I've had in a VERY long time - Words are not enough for this company - 2nd and 3rd order for family already under way...

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

This is a first class company

This is a first class company. They give you as much assistance as you want or need. The product is very good quality and the delivery was super fast. I will definitely be shopping with them again.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Nets

I placed my order for the ZOE net curtain on 20.09.24 received a prompt confirmation of my order with an anticipated arrival date being 16.10,24.

Well today 09.10.24 they arrived well within the anticipated arrival date and I couldn't be happier with the Service and the quality of the Nets, which are now hanging proudly from all my windows. I never realized just how old and tired my original nets were until these new ones arrived.

Absolutely loving the design which has a floral and trellis design with a zig-zag hemline.

This is a genuine review based on order no. NCD115236.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, answered my queries and guided me to the best options. Will be using again and have recommended to others.

August 20, 2024
Rated 5 out of 5 stars

So pleased with the new nets the help…

So pleased with the new nets the help and size guide was brilliant help a lot spot on when I’ve brought from a shop never got my size so I’ve had to turn the top and sew these were spot on with the length definitely use again quick service very happy

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 4 curtains and all came shorter…

Ordered 4 curtains and all came shorter than i asked. And this was not down to me measuring incorrectly as the number on the sticker that came with them (what i requested) didnt match up to what i measured multiple times, luckily i could move the bar lower to make up for 3 of them even though this isnt what i should have to do. One was over 2 inches shorter than i asked. Contacted them for a replacement and was told i need to send proof implying that i was lying which i wasnt. I have since sent proof and am awaiting a response but wont be dealing with again when they are requesting proof for a net curtain when they cant seem to measure a piece of material correctly which is their entire business.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Star purchase

Ordered the net curtain with stars on. Just a lovely piece of fabric. It looks fabulous from the outside. Very pleased with it.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, communication and overall service excellent, quality of purchase (clumber net curtains) was great and measurements submitted exact, would certainly recommend.

September 5, 2024
Unprompted review
Rated 3 out of 5 stars

The curtains were nice

The curtains were nice, and well made especially for the cost. However, it would be good if there were more size options

June 20, 2024
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Jane,

Thank you for your review. We can see that you ordered the Plain White Express Net Curtain. Our range of Express Nets are available in the set standard drops with the Plain White Express Net Curtain being available in 13 standard drops. These are then cut to the width that you require.

In the product description on this specific product page we do advise that if you can't find your drop we recommend choosing our made to measure net curtain, Botley and provide a clickable link to this for ease of access.

We do a wide range of made to measure designs that include nets, voiles, heavier weight curtains and jardinieres to ensure that there is plenty of choice available to suit all personal preferences and window sizes whether they be a standard drop or not.

If you would like to browse our range of Made to Measure Nets or Voiles, just click on the menu for Nets or Voiles and there will be a link there to take you straight to our range of Made to Measure sheer curtains which all have the option for you to enter the specific drop that you require the curtain to be made to.

We do hope this helps.

Kind Regards

The NCD Team

Rated 5 out of 5 stars

Needed a change up in my property

Needed a change up in my property, bedroom, lounge etc. Found these lovely nets 'Hawaii Butterfly White Express Net Curtains' and I am so so pleased with them. Placed an order on the Saturday and they arrived the following Thursday, earlier than the expected delivery date. I would definitely recommend 'Net Curtains Direct'. The only thing I will do, but it's a personal preference, is to give them a wash first as they are a bit hard from the starch.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

The ordering process was easy, the net curtains came really quickly, we like how each was labelled also as this made our ( my husbands) life easier putting them up. Very good quality and would recommend to anyone wanting net curtains.

August 15, 2024
Unprompted review

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