NetPetShop.co.uk Reviews 

644
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My GSD developed an intolerance to GSD Royal Canin. I researched more natural options and decided on Country Kibble Grain Free. This kibble suits my GSD. He is quite sensitive to dietary changes. The... See more

Rated 5 out of 5 stars

NetPetShop have, amongst other things, Orijen Freeze-Dried Cat Treats which are natural and raw. These are at good prices (they're higher elsewhere), so the site is well worth a visit. Delivery is qui... See more

Rated 5 out of 5 stars

We have a kennel of active racing Siberian Huskies. As you can imagine, you feed bill, particularly in the throes of winter when they're most active, is fairly high. Cost is clearly a defining factor,... See more

Rated 5 out of 5 stars

NetPetShop.co.uk delivered my order the next day as promised, it was packaged well for transit. The items themselves are of really high quality and my dog loves his new food! Will be using them agai... See more

Company details

  1. Pet Store

Information provided by various external sources

NetPetShop Pet Store is the best online Pet Shop for Pet Supplies. Low prices and plenty of choice. Over 5000 products in stock.


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5.0

Excellent

TrustScore 5 out of 5

644 reviews

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5.0

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(644)

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Rated 5 out of 5 stars

Quick shipping, fair price

My orders always ship quickly, and I've never had any issues receiving the exact item I want. Would recommend.

October 22, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you for your feedback.

Rated 5 out of 5 stars

Eden dog food

We are trying a new dog food, NetPetShop price was the best, next day delivery and we were even sent a free sample of a similar food.

October 22, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you for your review Dave, great to see you are looking at such high quality foods. Eden and Akela are very popular for us and I am pleased that you were happy with the service.

Rated 5 out of 5 stars

Excellent service and highly recommended

We have a 10 month old border collie and wanted to find a good quality dry dog food alternative to Science Plan to feed him with. After doing some research on the internet I came Akela 80:20 which seems to have great reviews and has all the nutrition our puppy needs. So I order the food from Netpetshop, the 10Kg bag arrived 2 days later. We tried him on it that day and he loved it and he has been on Akela 80:20 ever since. His general health seems to be the same - it was always good anyway, however his coat looks shinier and most importantly he seems happy with the food. I have reordered the same product very 4 to 6 weeks for the last 5 months and without fail the 10Kg bag arrives 2 to 3 days later. Even the reordering is simple, log back into your account and then view your previous orders and there is a reorder link to click on and hay presto, make your payment and 2 to 3 days later theres a new 10kg bag on your doorstep. Thanks Netpetshop for a brilliant service, I will recommend you to any pet owner.

October 21, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you for your review Steve. Akela is by far our best selling food ever and we dispatch a lot of this every day. great to hear that your dog is doing so well on it and that you are happy with the service.

Rated 5 out of 5 stars

fab service

excellent customer service, very helpful highly recommend

October 20, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you!

Rated 5 out of 5 stars

Excellent

I am very pleased with the quick serivce of netpetshop when placing my regular order for dog food.
The food always arives very quickly and shopping is a pleasure

October 17, 2015
Unprompted review
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Reply from NetPetShop.co.uk

We always worry about last minute orders as online orders are always at the mercy of the 3rd party couriers, but I am pleased to hear your dog has not gone hungry. Thank you for your review!

Rated 5 out of 5 stars

Excellent service, very good price

I have been buying grain free "Country Kibble" dog food from NetPetShop for the past 2-3 months. My dog loves it, I am impressed with the level of customer service and the speedy delivery, and the price for the food is much cheaper than anywhere else I looked. One happy customer!

October 14, 2015
Unprompted review
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Reply from NetPetShop.co.uk

That is great to hear - Country Kibble is one of our best sellers, a great quality food along with that great price.

Rated 5 out of 5 stars

Excellent service

Ordered my dog food on the Monday and it was delivered on the Wednesday. Great commumication from Netpetshop. Recommend.

October 14, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you for leaving such a positive review!

Rated 5 out of 5 stars

Excellent service first class

Really fast efficient service, placed order Sunday evening and received
Tuesday afternoon.

October 13, 2015
Unprompted review
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Reply from NetPetShop.co.uk

That is fantastic, I will give our team a thumbs up for you!

Rated 5 out of 5 stars

i encourage anyone to shop at netpetshop

Fantastic products, delivered quickly and hassle free. I have ordered several times from this company and its always been a positive experience

October 13, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Wonderful to hear, thank you!

Rated 5 out of 5 stars

Prompt, delivery, easy website to use

I ordered a couple of bags country kibble, this is the second time I've used this store. Cheaper than elsewhere, nice and easy site to use. Delivered within a couple of days even when it had to be ordered in for my order. The packaging was great. Can't fault the service at all, will keep using! In fact have passed details on to a couple of people with high recommendations. 😃

October 7, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you for your review, we are so pleased to hear we met all your expectations.

Rated 4 out of 5 stars

Akela Dog food

I have used the site a couple of times now for ordering Akela dog food. The website is clear and easy to use and the food gets delivered approximately a week after ordering.

October 7, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

Thanks Alison - we moved into a new, bigger and more modern warehouse this month, so fingers crossed we can get food to you even faster in future and earn our five stars!

Rated 5 out of 5 stars

Excellent

Very reliable and trustworthy company, they dispatched my Odette very quickly.
I will continue to use them for all my dog doing needs

October 1, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Great to hear, thank you!

Rated 5 out of 5 stars

Country Kibble Grain Free Turkey variety Adult

My dogs have been on Country Kibble for many months and are always pleased when it's mealtime; never leaving anything in their dishes. My Cavalier had been quite loose on his previous food and my vet advised a change of food. I found the Country Kibble worked wonders and helped no end with his problem. I'm lucky enough to live within a mile of our local NetPetShop and I can just pop in to pick up the food when I need it. I've found the staff there very friendly and helpful.

August 22, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you very much for your review!

Rated 3 out of 5 stars

Delivery times

I placed my order on the 22 March and the confirmation email stated 2 day delivery from point of despatch.
The order was despatched on the 24 March but I did not receive it until the 30 March which means it took 6 days before I received it and the delivery charge was £8.99 which i would expect next day delivery instead of 6 days.
Netpetshop is the only place i can get the item from so i will have to allow for a 6 day delivery in future.

June 19, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

Sorry for the courier problems Derek. We are constantly reviewing our courier companies and do our best to offer providers that can deliver on time - as we paid them for the 2 day service too so they have let us both down on this occasion. Unfortunately our couriers do not give good prices for the highlands of Scotland, and our prices simply reflect theirs. We do not currently use the provider that caused the delay before, so hopefully future orders will be better. We are also still searching for a cheaper provider for these more remote locations to help be as good as the services we can offer to most of the UK.

Thank you for take the time and leaving a review as we do take each one seriously.

Rated 1 out of 5 stars

please do not use this company

i ordered a couple of items off this company, i then received 3 separate emails saying they had dispatched my items after not receiving them after 5 days i thought to ring and enquire, during a lengthy conversation i was told they had sent me an email saying the items were not in stock and my money would be refunded as it turns out none of this was true what so ever no email and certainly no refund it has now been many weeks since and i still have no products or a refund i strongly recommend not to use netpetshop or any of their sister company's (suffolk group). i hope people find this usefull so they do not have to have their time wasted as i have.

June 16, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

I am sorry to hear you had problems with your order. Unfortunately with the sheer number of products we offer there are sometimes stock problems, however will always do our best to notify the customer as soon as possible and I am sorry for the delay in this case. Whilst we sent the out of stock email personally it seems there may have been a problem with the system sending the automatic dispatch email.

We have issued the refund several days ago as requested, however as with all online companies the refund can take a while depending on the bank and this is out of the sellers control.

We always endeavour to provide the best customer service to all of our customers and can only apologise for this unusual situation.

Rated 5 out of 5 stars

Splendid folk to deal with!

They stock the dog food that my dogs need. A lot of places don't. In fact they sell a huge range of good quality dog food so I would be surprised if you couldn't find something to suit. I have always found them cheaper than other suppliers. If there have been any problems with getting the food, which I should add is never down to this company and happens once in a blue moon, they will always ring to tell you what is going on and try to find a solution for you. I pick the food up from their warehouse which saves me money & they ring to tell me it is in so there are no wasted trips. The staff are nice people to deal with and talk to. What more does anyone want from a dog food supplier!!!

June 13, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you for your feedback!

Rated 5 out of 5 stars

Great service

I regularly buy form Net Pet Shop and if there are any problems with my order, they amend it quickly.

June 2, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

Thank you for your feedback, we are glad to hear you are happy with our customer service.

Rated 5 out of 5 stars

Deserved Rating

Goods delivered promptly taking heed of my requirements. Quality product. Will certainly use again.

May 20, 2015
Unprompted review
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Reply from NetPetShop.co.uk

Thank you Eric that is nice to hear

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