NetPetShop.co.uk Reviews 

644
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My GSD developed an intolerance to GSD Royal Canin. I researched more natural options and decided on Country Kibble Grain Free. This kibble suits my GSD. He is quite sensitive to dietary changes. The... See more

Rated 5 out of 5 stars

NetPetShop have, amongst other things, Orijen Freeze-Dried Cat Treats which are natural and raw. These are at good prices (they're higher elsewhere), so the site is well worth a visit. Delivery is qui... See more

Rated 5 out of 5 stars

We have a kennel of active racing Siberian Huskies. As you can imagine, you feed bill, particularly in the throes of winter when they're most active, is fairly high. Cost is clearly a defining factor,... See more

Rated 5 out of 5 stars

NetPetShop.co.uk delivered my order the next day as promised, it was packaged well for transit. The items themselves are of really high quality and my dog loves his new food! Will be using them agai... See more

Company details

  1. Pet Store

Information provided by various external sources

NetPetShop Pet Store is the best online Pet Shop for Pet Supplies. Low prices and plenty of choice. Over 5000 products in stock.


Contact info

5.0

Excellent

TrustScore 5 out of 5

644 reviews

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5.0

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(644)

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Rated 5 out of 5 stars

Good local business

First came by NetPetShop last year at Strutt your Mutt where they had a stall, our recently acquired dog was suffering some digestive problems and they gave us a sample of some food they recommended which they produce, have been going to them ever since and bought most things we need for our dog from them, always courteous and helpful and competitively priced with excellent quality products, happy to continue to support them. Our dog is mad for the fish jerky, so pleased they are doing their own now in larger packs.

May 6, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

Thank you Liz, lovely to hear our new Akela Fish Jerky is going down well!

Rated 1 out of 5 stars

Poor customer care

No money back guarantee on dog food....was suggested I contact the manufacturer. When I contacted the dog food manufacturer they said my issue was with the retailer!! :-(

May 1, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

Customer was requesting a refund on Eden dog food that had already been partly eaten. Eden do not offer a money-back guarantee on open bags and we can only pass on manufacturer refunds in such cases. We state in our returns policy that "Bags of pet food or treats may only be returned if completely unopened." This is in compliance with the Distance Selling Regulations.

Rated 5 out of 5 stars

Great Value Dog Food Excellent Service

I sourced a good quality dry food for my greyhounds and found it online through NetPetShop at a very reasonable price. Ordering online had been very straightforward and the deliveries have been dispatched quickly. I have used the site for repeat orders with the same level of service each time.

April 29, 2015
Unprompted review
Rated 5 out of 5 stars

Good prices, quick delivery

NetPetShop have, amongst other things, Orijen Freeze-Dried Cat Treats which are natural and raw. These are at good prices (they're higher elsewhere), so the site is well worth a visit. Delivery is quick and the customer service seems approachable and friendly. Recommended.

April 14, 2015
Unprompted review
Rated 5 out of 5 stars

Fast delivery, great product

I bought country kibble dog food for my dogs, the food is really good quality, the dogs love it and delivery was prompt and as expected. Will be buying again.

April 12, 2015
Unprompted review
Rated 4 out of 5 stars

Akela Dog Food

Great product which my dog wolfs down - I'm very happy with feeding him this and would heartily recommend it.
I ordered over the phone and found staff polite and friendly. I did have an issue with delivery but, after contacting the vendors, received 10% discount on my next order - I appreciated this.

April 3, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from start to finish. The response time on e mail queries were replied quickly as well.

March 31, 2015
Unprompted review
Rated 5 out of 5 stars

Akela - a good 80:20 dog food

Our border terriers were on Orijen, an excellent food, but I was looking for something manufactured closer to home, and for a better price. I found this in Akela. The ingredients are suspiciously similar to Orijen, and our dogs took to it without noticing the difference. The ziplock on the 10kg bag is genius too, no more clothes pegs required!

March 26, 2015
Unprompted review
Rated 2 out of 5 stars

let down on delivery

not informed for several days that dog food was out of stock. runing out of food so rang to complain, changed order and was promised it would be next day delivery, did not arrive next day, had to go and buy some food to tide him over. not very good service this time.

March 25, 2015
Unprompted review
Rated 4 out of 5 stars

Slightly slow despatch but otherwise no problem

I had a sample bag of Akela food and as both our dogs loved it I was keen to buy a sack. I buy a lot of things online for my job and frequently see items the day after order, so when my dog food took a while to leave the supplier I was a bit surprised and I almost ran out before it arrived. This wouldn't normally be a problem when re-ordering as one simply allows a bit more time so on that basis I would recommend this supplier. The food is excellent as well.

March 17, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a kruuse inflatable collar for my pup for when his has his op to neuter him. Easy website to order from and fast delivery very pleased

March 16, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used and will continue to use Netpetshop.co.uk for all my pet needs. The items are rarely out of stock and delivery prices are good and quick. Do not hesitate to use them.

March 13, 2015
Unprompted review
Rated 5 out of 5 stars

very good

They advised me to cancel my amazon order as its cheaper direct with them. I did so and have been very happy. I have used them a few times and find this site is the best way of getting healthy dog food in large bag sizes delivered directly.

March 9, 2015
Unprompted review
Rated 1 out of 5 stars

Shocking delivery

Had problems with this company from the start! However I understand blips happen so willing not only a second go but a third and all 3 times I have been let down!! The product price is fair and cheaper in comparison to other retailers, however their delivery service is shocking ordered my dog food a week ago today selecting next day delivery I'm still waiting now and have been told it won't be with me now till Monday!!! Returning back to the more reliable company who say what they mean! Next day delivery also cheaper delivery just more expensive product! Won't be returning to netpetshop!!!

March 6, 2015
Unprompted review
NetPetShop.co.uk logo

Reply from NetPetShop.co.uk

This parcel was delayed in transit via UKMail

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