My GSD developed an intolerance to GSD Royal Canin. I researched more natural options and decided on Country Kibble Grain Free. This kibble suits my GSD. He is quite sensitive to dietary changes. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
NetPetShop have, amongst other things, Orijen Freeze-Dried Cat Treats which are natural and raw. These are at good prices (they're higher elsewhere), so the site is well worth a visit. Delivery is qui... See more
We have a kennel of active racing Siberian Huskies. As you can imagine, you feed bill, particularly in the throes of winter when they're most active, is fairly high. Cost is clearly a defining factor,... See more
NetPetShop.co.uk delivered my order the next day as promised, it was packaged well for transit. The items themselves are of really high quality and my dog loves his new food! Will be using them agai... See more
Company details
Information provided by various external sources
NetPetShop Pet Store is the best online Pet Shop for Pet Supplies. Low prices and plenty of choice. Over 5000 products in stock.
Contact info
10 Cooke Road, NR33 7NA, Lowestoft, United Kingdom
- 01502 371414
- u2us@netpetshop.co.uk
- www.netpetshop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good local business
First came by NetPetShop last year at Strutt your Mutt where they had a stall, our recently acquired dog was suffering some digestive problems and they gave us a sample of some food they recommended which they produce, have been going to them ever since and bought most things we need for our dog from them, always courteous and helpful and competitively priced with excellent quality products, happy to continue to support them. Our dog is mad for the fish jerky, so pleased they are doing their own now in larger packs.

Reply from NetPetShop.co.uk
Poor customer care
No money back guarantee on dog food....was suggested I contact the manufacturer. When I contacted the dog food manufacturer they said my issue was with the retailer!! :-(

Reply from NetPetShop.co.uk
Great Value Dog Food Excellent Service
I sourced a good quality dry food for my greyhounds and found it online through NetPetShop at a very reasonable price. Ordering online had been very straightforward and the deliveries have been dispatched quickly. I have used the site for repeat orders with the same level of service each time.
fast delivery
Good products at a sensible price and delivered on time.
Good prices, quick delivery
NetPetShop have, amongst other things, Orijen Freeze-Dried Cat Treats which are natural and raw. These are at good prices (they're higher elsewhere), so the site is well worth a visit. Delivery is quick and the customer service seems approachable and friendly. Recommended.
Fast delivery, great product
I bought country kibble dog food for my dogs, the food is really good quality, the dogs love it and delivery was prompt and as expected. Will be buying again.
Akela Dog Food
Great product which my dog wolfs down - I'm very happy with feeding him this and would heartily recommend it.
I ordered over the phone and found staff polite and friendly. I did have an issue with delivery but, after contacting the vendors, received 10% discount on my next order - I appreciated this.
Excellent service
I have used the company twice now and have been very pleased with the selection, price & delivery.
Excellent products, great prices, first class delivery service
I have purchased treats here, for my dogs, on several occasions and have never been disappointed by the products, prices or timely deliveries! Highly recommended.
Great Service
Great service from start to finish. The response time on e mail queries were replied quickly as well.
Great all round service
Have been using netpetshop for sone time now and an really pleased with service
Akela - a good 80:20 dog food
Our border terriers were on Orijen, an excellent food, but I was looking for something manufactured closer to home, and for a better price. I found this in Akela. The ingredients are suspiciously similar to Orijen, and our dogs took to it without noticing the difference. The ziplock on the 10kg bag is genius too, no more clothes pegs required!
let down on delivery
not informed for several days that dog food was out of stock. runing out of food so rang to complain, changed order and was promised it would be next day delivery, did not arrive next day, had to go and buy some food to tide him over. not very good service this time.
Slightly slow despatch but otherwise no problem
I had a sample bag of Akela food and as both our dogs loved it I was keen to buy a sack. I buy a lot of things online for my job and frequently see items the day after order, so when my dog food took a while to leave the supplier I was a bit surprised and I almost ran out before it arrived. This wouldn't normally be a problem when re-ordering as one simply allows a bit more time so on that basis I would recommend this supplier. The food is excellent as well.
Excellent service
Ordered a kruuse inflatable collar for my pup for when his has his op to neuter him. Easy website to order from and fast delivery very pleased
Excellent Service
I have used and will continue to use Netpetshop.co.uk for all my pet needs. The items are rarely out of stock and delivery prices are good and quick. Do not hesitate to use them.
very good
They advised me to cancel my amazon order as its cheaper direct with them. I did so and have been very happy. I have used them a few times and find this site is the best way of getting healthy dog food in large bag sizes delivered directly.
Shocking delivery
Had problems with this company from the start! However I understand blips happen so willing not only a second go but a third and all 3 times I have been let down!! The product price is fair and cheaper in comparison to other retailers, however their delivery service is shocking ordered my dog food a week ago today selecting next day delivery I'm still waiting now and have been told it won't be with me now till Monday!!! Returning back to the more reliable company who say what they mean! Next day delivery also cheaper delivery just more expensive product! Won't be returning to netpetshop!!!

Reply from NetPetShop.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







