New Wave Amsterdam 

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See what reviewers are saying

Rated 1 out of 5 stars

Ordered a fleece jacket. Never got any info about the item even after I tried contacting the support. Only after I commented under their post about how they literally scammed me did they dm me on inst... See more

Rated 1 out of 5 stars

Absolute scam, don‘t order here. Website looks nice, but the clothing‘s quality isn‘t, sizing is weird. Bought a jacket which I returned and never got refunded back!! Unbelievable. Should be shut down... See more

Rated 1 out of 5 stars

Cute jacket ordered on 7/09/2021 (Order #364217). One month later, nothing, even though I had emailed them three times, and "Mason" kept apologizing and telling me the confirmation would come soon. Af... See more

Rated 5 out of 5 stars

I recently ordered a hoodie, took about 10 days to arrive which isn't bad at all considering the circumstances at the moment and it was boiling hot last week! Hoodie is really good quality and comf... See more

Company details

  1. Streetwear Store

Written by the company

With our generation there are constantly new waves in the fashion industry. The question is how we react on it. With New Wave we want to create our own wave. Are you ready to surf on it?


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice website, but just dropshipping

This website is nicely done and I bet it has good support, but it's just doing simple dropshipping. So if you like a T-Shirt or Hoodie, just look it up in reverse image search and buy it cheaper on aliexpress or other sites. They are just buying the same shirts you can get there and sell it for more money.

June 14, 2020
Unprompted review
Rated 2 out of 5 stars

Spoilt by bad comms & policy on postage for returns

The products themselves are decent. However, they took an inordinate amount of time to arrive and now that I need to send one back to change the size, they inform me that I am liable for the postage costs as I did not pay via PayPal. Seems a very strange set up and is not made clear at all when making the purchase. I have asked via email if they can help in any way but they point blank refused. Its not great service particularly when my order was for multiple items. Wouldn't bother with them again

June 9, 2020
Unprompted review
Rated 1 out of 5 stars

Where's my product?

It's been over 6 weeks since I received my order email telling me it would take 10-12 days with a possible 5 day delay because of covid. Haven't even received an email that it's been shipped yet and also saw some of their products on an advert for a different company. Seems like a big scam to me, gonna contact for a refund but doubt I'll get it.

June 7, 2020
Rated 1 out of 5 stars

Do not deal with these

Waiting over 60 days and refuses to give a refund. Stuck in China the last 30 days even though it's advertised as 5-10 working days from the day of order. Covid-19 is not an excuse, I've had other orders being delivered in the meantime. Absolute joke do not deal with them or give them your time or money.

June 5, 2020
Unprompted review
Rated 1 out of 5 stars

Would not buy here again!

After 5 week still only have 1/3 of my order. They present everything as a cool brand, but the clothing is just very cheap clothing which you can buy on multiple websites. Although quality of the t-shirts is decent, the quality of the prints on the t-shirts looks very cheap. Worst online shopping experience of my life!!

June 2, 2020
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. I ordered a t-shirt and hoodie about three months ago, and I have received neither!

May 23, 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company! I have not yet received tracking information or any valid documentation that my order from mid March has even been shipped. They withdraw your acount immediatly, so be aware!

Customer service consist of someone named Mason that will give you no or bla bla bla-info.

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a t-shirt and I have been…

I ordered a t-shirt and I have been waiting for it about 1 month. The quality is excellent and I’m really satisfied with it. The team is responsible for their product and they are ready to help when you have some questions. Really recommend you to use this platform of clothes!

May 14, 2020
Unprompted review
Rated 1 out of 5 stars

I bought a hoodie from them

I bought a hoodie from them, it still has not arrived yet and I can't get in touch with them about it. I would not but from them again. Very annoying and very disappointed with the service

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy

Beautiful sweaters and very helpful customer service.

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

The costumer service was excellent

The costumer service was excellent; I have a little issue with my package and they were really attentive until it was solved. Also the quality of the products is just great!

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great clothes plus awesome customer service!

New wave offers great selection of clothes! I had an issue with my order but their customer service was able to provide quick resolution. Mason was very kind and courteous. I will surely order again from this store! Thank you, New Wave!

April 25, 2020
Unprompted review
Rated 1 out of 5 stars

Gigantic Rip-Off, Arguably a Scam

I bought a hoodie from them, it took a while to arrive but I was very happy with the hoodie and really liked it. However, I was about to buy another when searching for New Wave Amsterdam and found a page saying they bought it from AliExpress, to stop myself from buying another at a ridiculous price, I used the photo search function on AliExpress and discovered a seller (GONTHWID) from which I believe they buy everything from.

April 25, 2020
Unprompted review
Rated 5 out of 5 stars

perfect costumer service

There was a little problem with my shipment and when I contacted new wave customercare they responded immediately within 12 hours. Also, Mason, who I had contact with was very kind.

April 24, 2020
Unprompted review

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