Nicholson Heating Services LTD Reviews 

416
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Yesterday, Nicholsons came to replace a radiator (Ian and John) and do a full boiler service (Martin). All done quickly and without fuss. I have been using them since 2019 when they installed the sys... See more

Rated 5 out of 5 stars

Brian and Martin did an excellent job today. Friendly and professional, they apologised for the time taken, but absolutely no need for that, I’m so grateful that they were thorough! Nicholson installe... See more

Rated 5 out of 5 stars

Telephoned to make Service appointment. Very pleasant assistant was able to give appt to suit me. Engineers called within the time window. (1st Dec 2025). Spent plenty of time servicing the boiler... See more

Rated 5 out of 5 stars

Just had ATAG boiler fitted by Nicholson heating services.Had to re-route gas supply and remove hot and cold water tanks.Engineers were very efficient and left rooms near and tidy.Excellent work by ev... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Gas Installation Service
  4. Heating Contractor
  5. HVAC Contractor

Written by the company

We have vast experience in plumbing and heating of all types. We are Gas Safe registered (No. 107357), we do not use sub-contractors and we have a strong family team of fully trained and highly experienced engineers. We specialise in anything from combi swaps to large complex modern heating systems, call or email for a free quotation,.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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4.9

All reviews

(416)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service. I have had my oil boiler serviced by…

I have had my oil boiler serviced by Nicholson’s for 5 years and am impressed by the service provided. The appointment is arranged with me and the engineer is always prompt and is well briefed on my boiler and what is required for the service. The boiler works very efficiently making the house very cosy. I would definitely recommend Nicholson’s for their knowledge and efficiency.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Last minute boiler service

Booked in for a boiler service. Tech showed up on time, carried out his work quietly and efficiently (didn't even notice him when i was on work calls). And had a certificate in my inbox before he left. Great service. Great Price. Would use again

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

New Central Heating Boiler

The time came around for a boiler replacement. I had seen the white Nicholson van regularly in our area and thought why not give a local firm my business.
So pleased we did. They came to give a estimate, they were on time, gave me several options and prices.
After a decision was made as to make/type of boiler and price they came on day chosen, again on time and installed the boiler. The engineer worked without pause until the job was completed. Its an old house with 2 foot thick walls so job wasn't easy but he finished around the time he said and then explained the working of the new boiler to me.
The workmanship is first rate and I have no hesitation in recommending this company.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Nicholson heating services, use them.

Nicholson heating services came recommended and we were so happy that we used them. After miserable experiences in the past it was refreshing to at last find a company who were professional, courteous and great value. We will absolutely use them again and also sing their praises as well.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Nicholsons installed our Worcester boiler about 10 years ago and they have serviced it annually . The engineer who serviced it in October was surprised about the state of the boiler as he thought it had only been in a few years not 10. The system water was clear and the boiler internals were in A1 condition. Very pleased with the servicing by Nicholsons over the years. Would recommend them as a local family business.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Gas boiler service

Just had our annual gas boiler serviced by a young lad very professional, good knowledge of what he was doing,explained what he had done, and left my property clean and tidy,second visit from the same lad pleasure to have in my home.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler installation

Just had a boiler fitted by Nicholsons it’s our second one they have fitted for us, used them for over 15 years, and always been very honest and reliable. We had been having a chuckle today during the install about the previous review and how unreasonable people are so although I don’t ever leave reviews I’ve decided to leave this one as a show of support.
Keep up the good work and thanks again

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Very unprofessional

I scheduled a Heat Pump assessment with this company through an online form on their website at my holiday home for July 14th, they didn't turn up or even bother to attempt to contact me to cancel/rearrange.
When I enquired why they hadn't honoured the appointment they offered an alternative date on the day when I was returning home, which was obviously not convenient, so the appointment was instead rescheduled for October 15th when we were next at the property. I decided to email them the week before to ensure they still intended to honour the appointment. They said they won't be doing any more heat pumps for the rest of the year. so won't be attending. They had also previously not turned up for a scheduled Gas Safety Inspection so they have form here so I told them I thought their behaviour was disgusting and will be putting this in a review on Trustpilot, and this was the response I received:
"If that’s the case please find someone else to do all your future work. Ian Nicholson"
I deal with multiple suppliers with my holiday home, and have long term, very good professional relationships with all of them. However, this is clearly a very unprofessional company who think they can treat their paying customers so despicably, I'm more than happy to terminate the arrangement we had in place to find a more reliable alternative supplier.

October 8, 2024
Unprompted review
Nicholson Heating Services LTD logo

Reply from Nicholson Heating Services LTD

Hi Stephen thanks for your review

You did indeed book through our online booking system it was new at the time and not working correctly so you were missed unfortunately , we did try to book you in soon after but you couldn't make it.

You again rescheduled for next time you were available (three months later in October) as you suggest, you emailed to confirm the appointment and you were informed that we are not doing any more surveys this year as we are now fully booked on the heat pump side for 2024 so there would be no point in surveying now, prices and specs change and above all we are in the middle of a very busy heating breakdown season so we are tied up looking after our loyal customers, so we didn't want to waste your time or ours.

Again you did indeed send an email reply which included the comment "disgusting behaviour" which Is why decided to terminate your account, there is absolutely no need for comments like that to my staff who are working hard to help everyone, it does nothing for their morale and its just not reasonable.

We are a company in high demand, for our quality of work and customer service, we only work with people who we think we can work with in a reasonable manner, that comment told me that you are completely unreasonable so we wouldn't want to work with yourself.

We like many other tradespeople are not desperate, we have enough work to keep us busy provided by friendly loyal good quality customers, as you can see by our reviews we have a lot of them, we dont need work from unreasonable people!

Thanks for your review.

Ian Nicholson

Rated 5 out of 5 stars

Bolier serviced

Had my bolier serviced and the guy that did it was very polite and friendly was in and out with no problem he left the place as he found it and was very good with my toddler who kept running in to see what he was doing

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Gas boiler service.

Being able to phone up and speak to a very pleasant receptionist to book a boiler service is great. The engineers have always done a good job. I had a new boiler installed four years ago by this company and have yearly services by very efficient engineers.

June 26, 2024
Unprompted review

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