Nike Reviews 12,567

I have sent the item back on 20/03 and redund is still not received
Call them few tikes but no joy. Iwill not recommend anyone shopping from nike.

I’ve been a loyal Nike customer for years, but the current return process is a nightmare. I returned my order using the QR code provided by Nike. They are now refusing a refund, claiming the item received was not a Nike product.
This is a clear error within the courier network they employ. Because I used a Nike-provided shipping method, the responsibility for the item’s safety and chain of custody lies with them. Instead of escalating the issue with their delivery partner, they have simply told me "too bad."
Warning to others: Even if you follow their rules, they may still keep your money. I am still waiting for a resolution on order C01565874126 and hope a manager actually looks into this.

I am extremely disappointed with my experience.

I purchased a product at the end of December 2025, and after only 3 months, it is already being dismissed as “wear and tear” — which makes absolutely no sense. The item has only been used twice, exclusively at home for relaxing, and has never even been washed.

I have provided photo documentation that clearly shows the product is in near-new condition, yet this has seemingly been ignored. Despite this, my complaint has been rejected without any clear or reasonable explanation as to how this can be considered normal wear and tear.

How can a product be classified as worn out after just two uses? A product of this type should not deteriorate after such minimal use, especially within such a short time frame.

What is most frustrating is the lack of proper justification. Instead of providing a clear argument, they simply dismiss the case, which comes across as dismissive and unprofessional.

This is very poor customer service, and I am genuinely surprised that a company would handle a case like this in such a way.

I cannot recommend based on this experience.

Utter Carbage shoes, I cannot believe I paid 130 euros for Nike shoes which broke btw within 3 months of using (Just walking, also living in a cold country, most of the time shoes are sitting just waiting the summer). Nike used to be actually OK brand but the shoes have become ridiculously expensive and price quality range is absolute carbago.

Who is running Nike these days? Lawyers or Engineers? I do not need even ask the question everybody knows the answer.

Just Do Toss it To the Trash, eh? New slogan?

Been a fellow Nike fan for 10 years down the line, will avoid the brand like plague.

I have bought two Salomon shoes within 10 years, you know why? Because they last and will keep buying em rest of my life as long as quality stays the same.

Mind 001 & 002 mens shoes are never in Stock. On app it shows "Just In" but if you want to order through app, online or if you call any store NO STOCK AT ALL ANYWHERE. From March End till now i dont know when it comes in but whenever I call Nike store they tell sold out. Once I called product was to come on Thursday and was sold out by 12noon. This time it came on Saturday & sold out.
I really feel Nike is giving importance to its product by putting in app Just In but when you call stores or look in app or online or call customer service to order Actually they dont have it. Once a cutomer service lady told me its Not In Stock in Canada at All but at night 3pm in app showed "Just In" but still you cant add to Basket.
Please Don't Fool People Saying the product is "Just In".
Asking me for date of experience I don't remember all but even today not in store or available on app.
I will rate it "0" not 1 star also.
Sorry, but Nike has upset me alot this time.

I am very disappointed with how Nike handled a simple return.
The parcel was collected from my address, yet my refund was rejected without any explanation.
I contacted customer service several times and each time I received vague answers with no clear information and no solution.

Smaller companies manage refunds without any issues, while here a basic return turns into unnecessary chaos and shifting responsibility onto the customer.
I did not expect a global brand to treat customers this way.

This case is not closed — I will continue to pursue it, because I will not accept a situation where a customer is left without a refund and without any explanation.

Third class because of delivered agent without my concert my product was cancelled and I have wated for 3 weeks and suddenly my products was cancelled ❌❌

Incompetence. Either their warehouse workers responsible for securely packing parcels are to blame, or the courier DPD (specifically Dagenham depot) are to blame for stealing the items. The driver turns up to my house saying “maybe they forgot to pack the item” handing us an empty box which has clearly been tampered with. Nike want 2 weeks to investigate before issuing a refund. I have video evidence from the ring doorbell camera. Nike customer service is pathetic. Im no doing a chargeback i dont care of you blacklist me im not purchasing from nike.com again

This is a little unacceptable from a global giant like Nike, I order a tracksuit online, they only sent me the top half of it, when I complained directly to them, after making me take a ridiculous amount of pictures and send them, rather than just send me the trousers to solve the problem, they asked me to send back the top, process a refund and then reorder the tracksuit again when the only thing they had to do to rectify their mistake was send the trousers, not only that, but when I tried to search for the tracksuit again it said no longer available, like Nike was trying to scam me, very unhelpful agent dealing with the query also

Personalize a pair of shoes for a special occasion. Apparently, the person who fulfilled the order was color blind or uneducated about color schemes, and what I received was pure trash.

I was shocked in all honesty to see such Low rating here on Trustpilot but I can understand why from my experience today, I basically had a faulty pair of trainers where the heal had worn away on both shoes, I purchased them from the Bournemouth store on the 3rd Sept 2025, I went to the stall today whereby the manager explained they have a system where I phone a number the store gives me for online support and they are meant to send me a link so I can upload images of the faulty trainers so when I got home I took the pictures and made the call to London Nike, when on the phone they explained they only delt with online orders! and that the store should deal with it! I then had to make my second trip back to the Bournemouth store where they explained again I would need to do the same process, I then explained I had already tried to do it and was not going anywhere as I had already been through the process the store explained, anyway they did eventually give me a refund but this has been bittersweet for me so will not likley purchase Nike again... what a headache!

A new product went online today at 8am, i signed in, verified myself and picked product but site kept crashing when putting card details in. Tried 3 times before being notified product sold out.
Contacted live messenger to be told try again when they come back into stock. I won’t be…

Very bad, they haven’t refunded my money in 4 months, every time I call they say the same thing that they will follow it up, nothing happens

Solid player tennis here, and it may be just me, but I feel Nike tennis has gone downhill since they let go Roger Federer.

I paid $190 for a new pair of white Nike sneakers when they arrived, they were discolored a dark yellow. Many complaints on the site about this type of situation.

good brand but customer services so bad, cause not responding me

I rarely leave reviews, but this experience has been extremely frustrating.

It has now been nearly 6 weeks and I still have not received my item or a refund. There is no valid proof of delivery the image provided does not show my address, any identifiable location, or any person receiving the parcel.

The “proof of delivery” also does not clearly show the parcel at my address or any confirmed handover. There is therefore no reliable evidence that the item was delivered, yet this has still been used to deny my claim.

Throughout this process, I have also been given inconsistent and misleading information. I was initially told I would receive a refund within 24 hours, then later told I would not, followed by the matter being “internally investigated.” This was communicated over two weeks ago, and there has still been no update or resolution.

Despite escalating the issue through PayPal, they have failed to respond there as well.

It is also concerning to see the current low Trustpilot rating, which reflects wider issues in how customer service and complaints are handled. When a company cannot provide clear delivery evidence yet continues to withhold a customer’s money, it raises serious concerns about trust and accountability.

Customer reference: C01569141694

For a company of this size, the lack of accountability, poor communication, and failure to resolve a straightforward non-delivery is unacceptable.

I would strongly advise others to be cautious when ordering, particularly if anything goes wrong resolving issues appears unnecessarily difficult and prolonged.
M Christopher

Companies an absolute shambles no communication fobbed off with emails paid 175 for these high in demand pink foam Nike 95s for my daughters birthday 27th march they were attempted once by dpd then went missing over a week now been returned to sender without actually trying to deliver my goods. Nike are helpless only willing to refund than to actually send these out to me! First and last time I buy directly from Nike

Bought new shoes from JD sport I really like them. Very comfortable and look super nice.

They didn't respond to my questions at all, just me hanging there