Nike Reviews 12,565

I had a bad experience with its official site.During a delivery of my Jordan retro I was asked about custom fees by delivery boy which I indeed paid but when I call customer care they said it has to be paid but it was not written in the invoice.

Have had to order the same item 3 times because the size guide is very inaccurate.
A small 8 year old boy is advised to buy S. It would not have fitted a 4 year old. We ordered M there was barely any difference. Now waiting for size L.
Each time ordering there have been issues with delivery, lateness, lack of information or updates and a beyond useless customer service who had zero information to help.
It’s been ongoing for 10 days with yet another delay from Nike.
I will never put myself through the hassle of this website again.
I do not recommend

Its a good brand and company

One of my favorite shoe brands beside adidas but nonetheless I love Air Force ones and air max’s

This company used to be great but now it has the most appalling customer service and shows nothing but dismissive contempt for longstanding loyal customers. I will not shop here again after literally decades.

I got a Nike tech great jacket by the way but the zipper came off so…

Shoes suck. Dropped 200 bucks (CA) on dunks that disintegrated after 10 wears. You’d expect shoes can be used for walking, right? Customer service is also very poor.

I am writing this review to express my extreme frustration with Nike’s recent lack of professional standards and customer care. Despite being a loyal customer, my recent experience has been completely unacceptable.
I have faced the following significant issues:
Poor Product Quality: The items I received were defective and did not meet the quality standards expected from a brand like Nike.

Lack of Support: I have attempted to resolve this through standard customer service channels multiple times, but I have been met with scripted responses and no actual resolution.
Refund Delays: I am still waiting for a refund for the item due to return issues - nike refuse to send a QR generated code to take to the Post Office. instead they insist I travel 1.5hours to take it to a Nike store.
It is disappointing to see a global leader fail so significantly in basic consumer support. I have now been forced to escalate this matter to the executive office. I strongly advise others to be cautious when ordering directly from the website until these systemic service issues are fixed.

Variety and the selection of items was good, as was the member of staff helping me to get m shopping together and sorted.St6aff were on very helpful -
BUT WHY? Do they not push joining the app for customer benefits?? I knew nor thought about Nike apps as a busy, professional who has little time for researching such things unless looking to purchase.

I was as actually going to JD Sports where I knew my purchases gave me points and perks, But they were closed (close down?? refurbishment?? I don't know!) SoI ended up in Nike town and spent close to £400 in one visit and WAS NOT told about nor invited to join the app whilst staff spent a good while helping me to choose an outfit, sneakers and a cap.

I did not know until 3 days after wheh my daughter advised me, that there was a way for that purchase to be of benefit to me other than when it was on my body!!
GUTTED! - that was a fair amount of points!.

Other stores have staff who punch on you on entry with that information or bombard you as you enter or have QR codes staff who where...maybe it's see different departments, verbally and visually.

Any signs concerning the app were just were not displayed or relayed well enough. Staff promotion of the app was nil. As a mature member of society, apps are not my first natural thought I did not grow uo in the technical era ) and so I AM the target market for these things.
Getting my well-earned points on this would have made my GOOD experience in store , a GREAT experience with NIKE... but hey!

I have trusted Nike products for many years and have always associated the brand with quality and performance. Unfortunately, my recent experience has been very disappointing.

I purchased three different pairs of Nike tennis shoes, and all three developed the same issue after a relatively short period of use. All three pairs developed the same sole separation in the same area, which strongly suggests a recurring manufacturing or quality problem.

When customers invest in a well-known brand like Nike, they expect durability and consistent quality. Experiencing the same failure across multiple pairs is frustrating and raises concerns about product quality control.

I hope Nike takes this feedback seriously and reviews this issue. Loyal customers appreciate the brand and simply expect products that live up to the reputation Nike has built over the years.

I thought, Air Force 1 we’re supposed to be of good quality. The Vietnamese made ones are pretty pathetic. The stitches fall apart after about one month of use.. they even didn’t look good straight out of the box

I’ve been waiting for 2 weeks to get a refund processed for an order and no one is being helpful. The item has arrived in their warehouse and it’s been 10 days still waiting. This has been the worst experience I’ve ever had to deal with and I don’t feel valued as a customer who has spent thousands of pounds with this company.

I always forget how much I hate dealing with Nike customer service but this is a new low.

Added some trainers to my basket and wanted some shoes for my son too but needed to check his size so waited till the afternoon to check and bought them later.

The 'dyanmic pricing' when I checked out (3 hours after i'd added to basket) increased the shoe price by 30% in my basket - didn't realise, added my sons shoes and checked out.

I realised - when I saw the amount on the e-mail - contacted them 30 minutes after purchase.

They wouldn't honour the price - fine - cancel the order? No, i'd missed the 15 minute cancellation window to cancel the order.

Obvioulsy their scum bag policy hoping people don't bother to send them back - or if they go out this month then thats next months problem. Trash company with worse customer service. At least the call centre employee following the script shared that my shoes were a great choice and that her son had a pair too! Thanks Nike.

Yeah, he probably made them. Trash company, Phil Knight would be rolling around in his intercourse bunker on Epstein island.

I have made a few choices of men's clothes and trainers for running and leisure, I'm really impressed with the choice and selection of products, I am an avid fan of Nike products everything to do with Nike and I have always loved the slogan 'JUST DO IT.' It is just my love of Nike really I will always support the franchise.

In Aurora Ohio, they have an assistant manager who uses her position to sleep with team members and get gift from coworkers. She has done this with minimum 4 men, including one she had a child with, another she kept stating she wanted to start a family with/make him leave his family, and another she would use for things she needed and maybe couldn't get. this manager has been there for years, continues to get promoted and she continues to get these coworkers FIRED with LIES when she is done with them. She also makes racial remarks outloud on the floor and to employees. she talks negatively about her own management team to her coworkers who are below her. this is disgusting.

Customer service is a joke. For reasons unknown to me my order was processed twice. I realized this 1 hour after I placed the order. Called customer service and since I didn't call within 30 minutes, they wont cancel my order. I told them I didn't place the order 2 times for the same exact thing. Also the totals were different. For the same things. There is no talking to them. They dont know what they are doing. I asked for a manager to call me but have yet to get that call. I will never order from nike again. I have to wait until order #2 comes in, then call them back and send that order back, then wait on my refund. Ridiculous!