Nitrotek Reviews 

5,727
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and friendly staff members who consistently provide clear information and helpful guidance. Consumers often note that items arrive well packaged, securely shipped, and completely ready for use without any unexpected complications. However, some reviewers were not happy with aftercare support, mentioning extremely long delays for replacement parts and ongoing difficulties when attempting to resolve major product faults. A few other people also felt that communication regarding orders could be significantly improved when essential tracking information or purchase receipts were completely missing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting competitively priced... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and reliable. Reviewers... See more

Delivery service

People report satisfaction and positive experiences with the delivery service. Consumers frequently highlight... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and swiftly... See more

Staff

Users describe positive interactions with staff, finding the team consistently helpful, friendly, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me... See more

Rated 5 out of 5 stars

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

Rated 5 out of 5 stars

Was made to feel confident of them when I had any worries ie if it wasn't right for us. The delivery was on time and a very polite delivery person.

Rated 5 out of 5 stars

they had the product in stock i purchased what i needed and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend


Company details

  1. Gift Shop

Information provided by various external sources

Nitrotek LTD are the No 1 Rc distributor in the U.K. Nitrotek sell direct to the public and to trade and stock hundreds of model shops across the U.K. and Europe. Nitrotek carry a massive range of radio controlled model cars, planes, jets, buggies, truck, helicopters etc. Nitrotek have received lots of press in the recent years due to their high quality models at prices everyone can afford and cater for all levels of user whether you be a novice or a pro in the leading Rc car magazines such as Radio Race Car International to name but one and received excellent reviews. This company has an excellent reputation and is a name you can trust. Nitrotek are your No 1 stop for all your Rc needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(5,727)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering the r/c truck was really easy…

Ordering the r/c truck was really easy and it was delivered on time. As for the truck although my grandson hasn’t got it until tomorrow , I was very impressed with the build he is going to be made up. I have a couple of trucks and boats but this looks better than any I have.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great communication with the company I would highly recommend the HSP Meteor it's fantastic a real pocket rocket very fast delivery 5⭐⭐⭐⭐⭐
1030077119.

March 12, 2025
Unprompted review
Rated 2 out of 5 stars

Seevice

Pre-sales very good, but after sales very poor!

I have had a stroke and as such cannot walk so after doing a little research, I ordered and bought a zipper x5 mobility scooter from them. It was good in the first few weeks and then things started to go wrong with it!

I lost the remote control for it, and when I made enquiries about them I was informed that they did not stock them on their own and that I would need to get a sender unit as well (which i understand) but they didn’t have any in stock and they were waiting on them coming in. About 6 weeks later reconnected them about this and a couple of other issues. I was told they did not do field repairs but could send it back to them for repair, but when I asked what I was supposed to do in the meantime, I was basically told that was not their issue and it was in the t’s and c’s.

This week I discovered the battery was not holding a charge and the reverse alarm was not working (but the horn was), when I asked about the battery they sent me a link for a new one that I could purchase but guess what……. They were not in stock.

So I give up…..

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Avoid this company!
I bought a pressure washer
Hoses and guns kept bursting after minutes using the machine. Then the throttle broke.
They sent replacements and when I "attempted" to fix it the machine wouldn't start.
Sent it back
Took SEVEN weeks to even look at the refunded order. Told me the engine was faulty and had blown. They wanted me to pay for parts and I refused and wanted a refund.
They are saying not everything has been returned like the tool kit or the ONE bit of paper foreign instructions to start the machine (not build it) they want to deduct £50 for not returning when I have returned it all bar that one piece of paper!
They are shocking at customer service!! Break the law! And fob you off with faulty machines!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

So far so good 👍

It’s early days, but so far I’m very impressed with my new petrol jet washer! It’s really powerful and so far the 2 patio’s I’ve cleaned have come up really well, and it’s powerful enough to remove those black spots off patio slabs.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

The service level when ordering a part…

The service level when ordering a part and the delivery is a very smooth service.

However, this is the 2nd power wash spray nozzle I have had to but in the last 18 months. The nozzle internal washers must split or wear out.

I had probably only used the power washer 5 times since I purchased the last nozzle.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

We purchased a Miller & Mason Petrol…

We purchased a Miller & Mason Petrol Pressure Washer, and it was a complete disappointment from the start—it never worked. When we contacted Nitrotek, the experience only went downhill. Instead of addressing the issue promptly, we were met with a series of frustrating obstacles. Despite the Consumer Protection Act of 2015 clearly stating that we are entitled to a full refund within 30 days for faulty goods, Nitrotek has refused to honor our rights.

A brand-new product that doesn’t work should easily meet the criteria for "unsatisfactory goods," yet they insist we return the item at our own expense—even for a large, heavy object like this washer. On top of that, they state refunds are conditional upon their investigation, leaving us uncertain whether we’d even receive a full refund or just a partial one with "mitigated postage costs."

This is an appalling way to treat customers. We’re now forced to consider legal action to resolve this matter. Buyers beware—Nitrotek and their Miller & Mason Petrol Pressure Washer are a disgrace!

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered zipper 16” bike as a upgrade to…

Ordered zipper 16” bike as a upgrade to my sons 12” revi bike super quick delivery and came in 2 days my boy loves it there was a small rubber bung missing from under bike phoned Nitrotek and the had one sent straight out also recommended to 2 friends who also ordered the same bik

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Nitrotek were extremely helpful when I rang and were able to supply the battery I required for a child’s electric balance bike that I could not obtain from the company I bought the bike from.
The battery came swiftly and was exactly what I wanted. Great service thanks!

December 24, 2024
Unprompted review

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