Very friendly team. Free coffee and water to help yourself to whilst waiting for vehicle to be ready. Dan helped me get our vehicle sorted and made me feel welcome on site whilst I waited.
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Great experience with Northgate team namely Gulam, very helpful and polite. He went above and beyond to keep me mobile with as little down time as possible, the new building is also great with plen... See more
Company replied
I don't normally leave reviews but Northgate's Birmingham branch keep going above and beyond for customer service time and time again. Issues other branches can't help with get given 110% to sort out,... See more
Company replied
Gulam at Birmingham - Great Service Gulam has provided me with great support today after a driver was involved in an RTC, arranged a loan vehicle with no notice, and assisting me with the admin sid... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Park Road, B18 5SR, Birmingham, West Midlands, United Kingdom
- 0121 753 3377
4.7
Excellent
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly team
Very friendly team. Free coffee and water to help yourself to whilst waiting for vehicle to be ready. Dan helped me get our vehicle sorted and made me feel welcome on site whilst I waited.
August 7, 2026
Unprompted review
Excellent service and ALL the staff…
Excellent service and ALL the staff were so helpful.
April 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Raman, thank you for your lovely feedback!
We're so pleased to hear you had an excellent experience and found our whole team helpful.
We’ll be sure to share your kind words with everyone—it really means a lot to us. If there’s anything we can assist you with in the future, we’re always here to help.
Thanks again for taking the time to leave a review!
Take care,
Imogen
Great experience with Northgate…
Great experience with Northgate Birmingham. Great communication friendly staff. Also great new location
March 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hello Ashley, thank you for the lovely review! ⭐
We're really pleased to hear you had a great experience with the team at our Birmingham branch. It’s great to know the communication and friendly service stood out, and that you like the new location too.
Thanks for taking the time to share your feedback—we look forward to seeing you again soon! 😊 Thank you for choosing Northgate!
Take care,
Emma
Great experience
Great experience with Northgate team namely Gulam, very helpful and polite. He went above and beyond to keep me mobile with as little down time as possible, the new building is also great with plenty of parking and clean.
Thank you Northgate team.
February 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Thank you for taking the time to share your experience, Mohammad! 😊
It’s wonderful to hear that Gulam was so helpful and went the extra mile to keep you moving with minimal disruption. We’re also glad you found the new building convenient and welcoming, with plenty of parking and a clean environment. 🚐✨ This is the service we aim to provide.
We’ll make sure your kind words are passed on to Gulam and the rest of the team — they’ll really appreciate it!
Take care,
Emma
Brilliant experience
Brilliant experience. Dan, Ghulam and the KFC party bucket man smashed it, excellent service from start to finish. Will definitely be recommending Northgate to family and friends for their business needs.
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi there, thank you so much for your fantastic review!
We’re thrilled to hear that Dan, Ghulam, and the “KFC party bucket man” delivered excellent service from start to finish — we’ll be sure to pass your kind words on to the team. It’s great to know you had a brilliant experience, and we really appreciate you recommending Northgate to your family and friends for their business needs.
Your feedback truly makes our day!
Take care,
Imogen
First time visiting the new branch
First time visiting the new branch, loving the branch. Its looks great
The guys on the front are always friendly and the workshop always do their best to keep my van on the road
February 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Bradley, thank you for your great feedback! We’re really glad to hear you enjoyed your first visit to the new branch and that you’re loving how it looks.
It’s fantastic to know the front-of-house team are always friendly and that the workshop continues to do their best to keep your van on the road — we’ll be sure to share your comments with the whole team.
Thanks again for taking the time to leave a review, and we look forward to seeing you again soon!
Take care,
Imogen
gives me top-notch service every time I…
gives me top-notch service every time I come big thanks to selina and the crew
I have worked with them for years and couldn’t In for better service
January 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Carl, thank you for the fantastic feedback!
We really appreciate your continued loyalty over the years. Selina and the team will be delighted to hear your kind words — they always strive to deliver top-notch service.
We look forward to continuing to support you for many years to come! 🌟
Take care,
Imogen
Great customer service from Northgate Birmingham - Gulam.
Great customer service needs recognition. Particularly Gulam. I have previously dealt with Gulam before and he paints a whole new picture for the rental industry when it comes to the trust factor and great customer experience. I called in again due to a van breakdown and immediately knew I was speaking to Gulam when the person on the other end of the line was so professional and genuine. The customer service is great and deserves the recognition. Company vehicles sometimes get looked past and sometimes it feels as if they are not treated as important as a retail booking however not with Gulam. The drivers that also arrive to drop off the vehicles are also great!
December 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Arafat,
Thank you so much for taking the time to share such thoughtful and detailed feedback. It’s wonderful to hear how consistently well you’ve been looked after. Gulam will be genuinely delighted to know the positive impact he’s made. His care, professionalism, and reliability are qualities we value deeply, and it’s fantastic to see them recognised.
We also appreciate your comments about the importance of company vehicle bookings. We aim to give every customer the same level of attention and respect, and it’s great to know that this has come through in your experiences with us. Our drivers will also be pleased to hear your kind words about their service.
Your recognition means a great deal to the whole team. If you ever need assistance again, we’ll be ready to help.
Thank you again,
Emily
Great service as usual!
Had my van come in for routine service and tyre repair. Great service from the team as usual. Gulam and the team were very friendly and kind.
October 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Derek, thank you so much for your 5-star review! It’s wonderful to hear that you received great service from Gulam and the team during your recent visit. At Northgate, we always strive to go the extra mile for our customers and ensure every experience is a positive one. I’m sure the team will be delighted to hear your kind feedback!
Take care,
Emma
Live laugh love northgate brum
Having worked with northgate commercially. Andy and the gang over at northgate brum are 10/10 so knowledgable and friendly. Could not recommend them enough
June 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Eliza, thanks a ton for the awesome shout out! Andy and the team at Northgate Birmingham really appreciate your kind words. We’re so glad to hear you’ve had such a great experience working with us commercially.
Your recommendation means a lot, and we look forward to continuing to support you whenever you need us!
Take care,
Imogen
Can’t thank the team enough for there…
Can’t thank the team enough for there support and quick responses
May 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Sean, thank you so much for your kind words!
We’re really glad to hear that our team’s support and quick responses made a difference. It means a lot to us!
If you ever need anything else, don’t hesitate to reach out — we’re always here to help.
Take care,
Imogen
Great customer service
Great customer service. Andy W was extremely helpful
May 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Chloe, thanks so much for your kind words!
We’re thrilled to hear that Andy W was so helpful and that you had a great customer service experience. We’ll be sure to pass your compliments on to him!
Looking forward to helping you again in the future.
Take care,
Imogen
Always have good service at Birmingham
Always have good service at Birmingham. Julie the new team member is great too with booking my van in for work.
Thanks guys.
May 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Reuben, thanks so much for your kind words!
We’re glad to hear you consistently have a good experience at our Birmingham branch. Julie will be thrilled to hear your compliments about her help with your bookings.
We appreciate your support and look forward to seeing you again soon!
Take care,
Imogen
Gulam was most helpful and made a…
Gulam was most helpful and made a difficult experience initially far less stressful.
I would recommend him and the team on future business needs.
May 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Benjamin, thank you so much for your kind words!
We're really glad to hear that Gulam was able to support you and help make a challenging situation less stressful. We’re proud to have him on our team!
Your recommendation truly means a lot to us, and we’re always here whenever you need support in the future.
Thanks again for taking the time to share your experience.
Take care,
Imogen
Gulam at Birmingham
Gulam at Birmingham - Great Service
Gulam has provided me with great support today after a driver was involved in an RTC, arranged a loan vehicle with no notice, and assisting me with the admin side of things.
Thank you Gulam, it is appreciated.
December 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Thank you for taking the time to share your experience.
We’re thrilled to hear that Gulam provided you with excellent support during what must have been a challenging situation.
His quick action in arranging a loan vehicle at short notice and assisting with the administrative tasks reflects the level of care and dedication we aim to deliver to all our customers.
Your kind words will certainly be shared with Gulam and the team—it means a lot to us to know that their efforts are appreciated.
Thank you for choosing Northgate.
Have a lovely Christmas 🎅
Take Care,
Beth
Excellent service.
A big thankyou to Northgate and in paticular Gulam at the counter desk.
Dealt with my transfer of vans in a polite, quick and efficent manner.
Excellent service and made my day into a success..
Thankyou again..
April 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Gez, thank you so much for your 5 star review!
Its great to hear that Gulam at our Birmingham Depot was able to deliver excellent customer service. I can assure you the team at Birmingham will be pleased to hear about your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Consistently great service
I always receive wonderful service from Selina and the Birmingham team. Having experienced a huge range of rental branches over the 20 years I’ve needed to be around vehicle hire, the team led by Selina is by far the best.
April 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Thank you so much for taking the time to leave such us a 5-star review and such kind words for Selina, Jess.
It is an absolute pleasure to see what a positive experience you've had with our Birmingham branch, and I am certain that Selina and the team will be over the moon to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I don't normally leave reviews but…
I don't normally leave reviews but Northgate's Birmingham branch keep going above and beyond for customer service time and time again. Issues other branches can't help with get given 110% to sort out, thanks very much!
March 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hi Chris, thank you so much for your 5 star review!
Its refreshing to hear that our Birmingham depot went above and beyond for you! At Northgate we always aim to go that extra mile for our customers and provide the best service. I can assure you that the team at Birmingham will be thrilled to hear about your fantastic feedback.
If you require any further assistance please do not hesitate to contact us.
Take care
Imogen
Birmingham - Excellent Service
Excellent service as usual from Birmingham Depot, always seem to work the impossible and come out with a result! 12 out of 10, great stuff!
April 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Hello Sam, thank you so much for your 5 star review!
Its pleasing to hear that our Birmingham depot have provided you with excellent service. Its always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Imogen
Excellent service
I deal with Northgate on a regular basis, as we have multiple vans on hire to us at Amey Rail & have always found the service from the Birmingham branch to be exceptional, both in terms of the quality of vehicles supplied & the customer service. Whenever any issues arise, they are dealt with in a very speedy & efficient manner, with good communication at all stages of the process. Excellent all round service.
April 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Birmingham
Thank you for taking the time to share your lovely experience, Darren. We're delighted to hear that our Birmingham branch consistently delivers exceptional service. Providing top-quality vehicles and excellent customer service are key priorities for us, and we're glad to know that we've met your expectations in both regards. Our team works hard to ensure that any issues are promptly addressed with efficiency and clear communication. We truly appreciate your feedback and your business.
Take care,
Laura
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