I hired my vehicle from the bolton branch. Very helpful staff including Taylor, Terry and Alex. Very informative and descriptive information on any queries or questions asked. Very efficient with time... See more
Company replied
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We have dealt with Northgate Vehicle Hire for many years, their service and staff are second to none. They are all very professional, knowledgeable and friendly. Glyn Stephens is one of my main contac... See more
Company replied
The process of getting our vehicle was streamlined and very professional. Communication from the contracts team was very good.
Company replied
My 1st experience with the Bolton Branch didn't start off very well, I rang and spoke to a manager who got the Bolton Branch manager Jed to give me a call to sort the problems out. I've got to say J... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lostock Lane, Lostock, BL6 4BL, Bolton, Greater Manchester, United Kingdom
- 01204 668843
4.7
Excellent
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rachel Taylor is an outstanding member…
Rachel Taylor is an outstanding member off staff very helpful.If we need any help she sorts it straight away.Shes a credit to your company
January 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Thank you for your kind words about Rachel Taylor, Fraser! We're thrilled to hear that she has been instrumental in providing outstanding assistance and support. Rachel is indeed a valuable member of our team, and your acknowledgment of her efforts is truly appreciated.
Take care,
Laura Griffiths
Excellent service at short notice
Excellent service at short notice, would recommend.
January 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Thank you so much for taking the time to leave such a terrific review, Steven.
It is brilliant to see that your experience with our Bolton branch has been such a positive one, and I am sure that the team there will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
My review
I have hired vans from Northgate for several months & the service has been excellent in the Bolton office first class well maintained vans friendly office staff & garage excellent Invoices spot on & mobile mechanics are brilliant thank you Kenneth Taylor
December 13, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Thank you so much for taking the time to leave such an excellent review, Mr. Taylor.
It is a pleasure to see that your experience with our Bolton branch has been such a positive one, and I am certain that the team there will be absolutely delighted to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Customer Service.
Great Customer Service.
It would be good to finally get over Covid and get more availability on vans, but this isn't something which is Northgates fault.
Special mention to Karen and Rachel
July 8, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Thanks so much for your review, Christian. We totally agree! Unfortunately, we are experiencing vehicle availability issues which is a problem being felt across the entire motor industry, and this can lead to us being restricted in what we can offer.
As frustrating as it is, the teams are doing their upmost to ensure we are still meeting with our customers business needs where possible.
We appreciate your customer, as always!
Take care,
Laura Griffiths
My 1st experience with the Bolton…
My 1st experience with the Bolton Branch didn't start off very well, I rang and spoke to a manager who got the Bolton Branch manager Jed to give me a call to sort the problems out. I've got to say Jed did look into the problems and was very helpful and nothing was to much. Jed got a guy called Glynn to assist us when our van broke down I can honestly say he was a diamond don't know how we would of got the van back on the road so quickly without his assistance nothing was to much trouble and kept me informed all the time, so thank you Jed and Glynn for all you both have done.
Cheryl Howells
May 31, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Hey Cheryl,
Thank you so much for sharing this feedback with us! It is so pleasing to hear that although a negative incident took place, we were able to turn this into a positive one for you.
Take care!
Laura Griffiths
Prime Management Group Limited
We have been using Northgate for a number of months now and have increased our fleet size significantly. Northgate have been flexible and reactive when dealing with Ordering, Booking and Delivering additional vehicles.
Highly Recommended
November 5, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Thank you so much for your review! I am thrilled to hear of your great experience with us. We look forward to the future and working with Prime Management Group.
Thanks
Jemma
5*service
I have recently taken over the fleet here at Telcom Networks Ltd and have been dealing with the account manager Rory Hunter who has made and is making the process easy with getting vehicles that I require at pretty good short turn around when I request them. Delivers 5* customer services and satisfaction. I also deal with Northgate Stockport who again deliver every time. With an ever increasing fleet I definitely recommend them to use.
November 5, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Thank you so much for taking time out of your busy day to leave these comments. Great to hear how Rory and the team at Stockport have built up a really strong relationship with you already in your new role. I will be sure to pass on your feedback.
We look forward to continuing to work with you in the future.
Have a great weekend
Thanks
Jemma
Disgusting break down service ..
Disgusting break down service ... we have a van through our company and broke down on the 22/10/2021 rang Northgate recovery.... 3hrs and still hadn’t been picked up!!! We rang for a update and was told the job never got booked in😡😡😡so ended up driving a power steering failure van fault home at 30mph on the motorway just to get home at night!!!!! Disgusting service ......
October 22, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Bolton
Gary,
I'm extremely sorry to hear about your experience on Friday. We'd certainly like to look into this for you when the team are back in tomorrow morning.
Please can I ask you to give us a call and we can get some details from you and see what has happened.
You can contact us at customer.services@northgate.co.uk or on 03330 431095 Option: 4 Option: 2
Kind regards
Julia
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