Always a pleasant experience. Never any trouble. Am just lucky this is my nearest Northgate as i've used others and the customer service is always top notch at the Cannock branch. Harj & Cliff on th... See more
Company replied
Location
Switch locationWyrley Brook Park, Walkmill Lane, WS11 0XA Cannock, Staffordshire, GB
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See what reviewers are saying
Had a breakdown due to brakes, I got recovered to the Cannock branch fairly quickly which enabled the technicians to order the parts and get my van repaired while I waited. The staff are friendly and... See more
Company replied
Harj and his team were more than helpful after a breakdown and got me back on the road swiftly, I recommend this branch for all your vehicle needs
Company replied
I work for a company who hire a fleet of these vans for years. if ever there has been problem with with any of them, they have always provided a replacement on the same morning which have always been... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Wyrley Brook Park, Walkmill Lane, WS11 0XA, Cannock, Staffordshire, United Kingdom
- 01543 223997
4.9
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Harj and his team were more than…
Harj and his team were more than helpful after a breakdown and got me back on the road swiftly, I recommend this branch for all your vehicle needs
May 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Justin, thank you for the fantastic feedback!
We’re so pleased to hear that Harj and the team were able to help you quickly after your breakdown and get you back on the road swiftly. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to the team.
Thanks again for taking the time to share your experience!
Take care,
Imogen
I was recently recovered to Coventry
I was recently recovered to Coventry branch as it was the nearest for a tyre blow out it was very unpleasant expirience to say the least we arrived at 16:00 we was aware the was closing at 17:30, although the still had some time to sort us out with a replacement or fix issue however my journey was very unpleasant as no replacement vehicle was supplied tyre was not repaired and I was told to make my own way home, the only option I was given was a tyre line for a mobile technician to fix the tyre to which I was told I’d have to leave the premisses and wait for the mobile fitter to arrive which took 3 hours and an hour to repair the tyre which It resulted to me to comming to Cannock branch the following morning due to the tyre loosing pressure.
On top of all that the Coventry branch staff left a lot to be desired when it comes to customer skills you could they are none existent the coffe machine and tv was off for the duration of me being there and when the last staff was about to leave only then I got asked if I want to leave my keys there as if I wasn’t there for the last hour and half.
However if I were to compare the expirience between Coventry and Cannock it’s a night a day expierience
Cannock has looked after me the moment I landed here with polite customer service and refreshment especially the 2 guys at the front desk harg and cliff kept me updated on the progress of my vehicles throught the whole procedure.
To summaries I highly hope you land in Cannock and if you here that you’re going to be recovered to Coventry I wish you luck and prepare for a expirience of a life time
1 Star for Coventry
5 Stars for Cannock
May 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Paddy, thank you for taking the time to share your experience with us.
We’re very sorry to hear about the difficulties you faced following your recovery to our Coventry branch and understand how frustrating and stressful the situation must have been, especially after experiencing a tyre blow out and delays in getting back on the road. We appreciate your honest feedback regarding the level of service and communication you received, and we will ensure your comments are shared with the relevant management team for review.
At the same time, we’re really pleased to hear that the team at our Cannock branch were able to turn your experience around. Harg and Cliff will be delighted to know their professionalism, communication, and customer care made such a positive difference during your visit.
If you would like to raise this further as a formal complaint, please contact us at customer.services@northgate.co.uk
Thank you again for bringing this to our attention and for recognising the excellent support provided by the Cannock team.
Take care,
Imogen
Had a breakdown due to brakes
Had a breakdown due to brakes, I got recovered to the Cannock branch fairly quickly which enabled the technicians to order the parts and get my van repaired while I waited. The staff are friendly and understanding, so we'll done to all the staff who made my visit as pleasant as possible following a breakdown
May 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Lee, thank you for taking the time to leave such a thoughtful review.
We’re sorry to hear about the breakdown, but we’re really pleased the team at our Cannock branch were able to recover your van quickly, get the parts ordered, and complete the repair while you waited. It’s great to hear our staff made the experience as pleasant and stress-free as possible during a difficult situation.
We’ll be sure to pass your kind words on to the whole team — they’ll really appreciate it!
Take care,
Imogen
Always a pleasant experience
Always a pleasant experience. Never any trouble. Am just lucky this is my nearest Northgate as i've used others and the customer service is always top notch at the Cannock branch. Harj & Cliff on the desk are a credit to the company, always a welcoming vibe from them.
Thanks guys! and Harj for sorting me out the last hot chocolate :)
Shaun - from GRAHAM.
May 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi,
Thank you, Shaun, for taking the time to leave such a fantastic review. It’s wonderful to hear that the Cannock branch continues to provide such a consistently positive experience for you.
Harj and Cliff will be delighted to read your comments. Creating a welcoming atmosphere and making sure customers feel looked after is something they both take great pride in, and your feedback is a brilliant reflection of that. We’re also glad to hear Harj made sure you didn’t miss out on the last hot chocolate!
Your continued support means a lot to the whole team, and we really appreciate you choosing us time and time again. We look forward to welcoming you back on your next visit.
Thanks again,
Emily
Claire and harj was amazing and very…
Claire and harj was amazing and very helpful and felt very welcome great staff thanks guys
April 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Adam, thank you for your lovely review!
We’re really pleased to hear Claire and Harj were so helpful and made you feel welcome during your visit. We’ll be sure to share your kind words with them—they’ll be delighted.
Thanks again for your support!
Take care,
Imogen
I work for a company who hire a fleet…
I work for a company who hire a fleet of these vans for years. if ever there has been problem with with any of them, they have always provided a replacement on the same morning which have always been prepared to a high standard. Any servicing has been carried out quickly while I wait, they have also come out to the offices and carried out servicing on site. Very efficient service.
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Derren, thank you for your continued support over the years—it really means a lot! 😊
It is great to hear the team has consistently been able to keep you on the road, whether that is through quick replacements, efficient servicing, or even coming out to your site 🚐🔧
We are really pleased the service has worked so well for you, and we truly appreciate you taking the time to share your experience. 🙌
Take care,
Emma
Northgate Cannock
Great Northgate branch, friendly people always there to offer a helping hand, 5* service
March 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Alex, thank you for your wonderful review!
We're so pleased to hear that the Northgate branch team made such a positive impression. Our staff always aim to be friendly and helpful, so it's great to know their efforts are appreciated. We'll be sure to pass on your kind words to the team.
Thanks again for the 5* feedback!
Take care,
Imogen
Top lads
Top lads, made the experience of a none fault accident pretty painless and gave me a replacement van with chapter eight sharpish 👍 can’t do enough for you.
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi there, thank you for taking the time to leave such a great review.
We're really pleased to hear that the team were able to make the experience following your non-fault accident as smooth and stress-free as possible, and that they were able to get you back on the road quickly with a replacement van.
Your kind comments mean a lot to the team, and we’re glad we could support you when you needed it. Thanks again for your feedback and for choosing us.
Take care,
Imogen
Always helpful and informative
Working for a water company we have an extremely quick turn over needing different sizes all the time. Staff are always friendly and helpful.
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Charles, thank you for taking the time to leave us a review.
We understand how important it is to have the right vehicles available when you have such a quick turnaround, so it's great to hear that the team have been friendly and helpful in supporting your needs.
We really appreciate your feedback and your continued support, and we look forward to assisting you again in the future.
Take care,
Imogen
Always friendly and helpful when I come…
Always friendly and helpful when I come in for services or repairs.
March 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Jamie, thank you for taking the time to leave us a review.
We're really pleased to hear that you always find the team friendly and helpful when visiting us for your services and repairs. Providing a welcoming and reliable service is something we take great pride in, so your feedback means a lot to us.
We appreciate your continued support and look forward to seeing you again in the future.
Take care,
Imogen
Staff very friendly needed a tyre…
Staff very friendly needed a tyre change added to service they were happy to help got it done straight away.
March 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for your review, Tom! ⭐
It’s great to hear the team were able to help with the additional tyre change and get everything sorted quickly for you. We’re pleased they could accommodate the request during your visit.
We appreciate you taking the time to share your feedback! 😊
Take care,
Emma
Company welcomed me strait away and…
Company welcomed me strait away and drinks supplied while waiting
March 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Solomon, thank you for the lovely review! ⭐
We're really glad to hear you were welcomed straight away and made comfortable while you waited. Offering a warm reception and looking after our customers during their visit is something the team takes pride in. ☕
Thanks for sharing your experience—we hope to see you again soon! 😊 Thank you for choosing Northgate!
Take care,
Emma
When ever l visit it’s always a…
When ever l visit it’s always a pleasure great service and great reception guys Cliff & Harj very polite helpful and friendly Five stars 🌟
March 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi, thank you for the fantastic feedback and the five stars! 🌟
We’re delighted to hear that your visits to the branch are always a positive experience. Cliff and Harj will really appreciate the shoutout—it's great to know their friendly and helpful approach stands out.
Thanks again for your support, and we look forward to seeing you again next time! 😊
Take care,
Emma
Fast and friendly team looked after my…
Fast and friendly team looked after my van and me while I was in branch.
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hello Adam, thank you for the 5-star review! ⭐
We’re really pleased to hear that the team looked after both you and your van while you were in the branch. Providing a fast, friendly service and making sure our customers feel well looked after is exactly what we aim for.
We really appreciate you taking the time to share your feedback and look forward to welcoming you back again in the future! 🚐
Take care,
Emma
Amazing staff great service
Amazing staff great service ,would recommend as they are very fast and done what they are doing. Very easy proceeds just drop off an go and they will sort you out 10/10
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Jack, thank you for the fantastic review!
We're really pleased to hear you found the team amazing and the service quick and straightforward. Making the process as easy as possible for our customers is something we always aim for, so it's great to know that dropping off your vehicle and letting us take care of the rest worked well for you.
We truly appreciate the recommendation and your 10/10 rating. We look forward to welcoming you back again in the future!
Take care,
Imogen
Really happy with the customer service…
Really happy with the customer service provided at this branch
Always keep us updated with progress of vehicles in for repair
Very helpful and friendly staff
Highly recommend this brand and branch.
Thanks to the harj and cliff who give outstanding customers service every time.
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Stuart, thank you so much for your wonderful review!
We're delighted to hear that you're really happy with the customer service at our branch and that our team keeps you well updated throughout the repair process. Providing clear communication and friendly support is something we always aim for.
A special thank you for mentioning Harj and Cliff – we’ll be sure to pass on your kind words to them. They’ll be thrilled to know their efforts are making such a positive difference.
We truly appreciate your recommendation and look forward to welcoming you back again in the future!
Take care,
Imogen
My experience at Northgate Cannock has…
My experience at Northgate Cannock has always been great
I happy with the service provided
Front desk is always on point and keep me updated on any delays and work carried out.
In the background the rest of tithe team work there magic and keep me on the road
I highly recommend this brand and branch.
Customer service is above and beyond.
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hello Nick, thank you for the great review! 😊
We're really pleased to hear that you've consistently had a great experience with the team at Cannock. It’s fantastic to know the front desk keeps you well informed and that the wider team works hard behind the scenes to keep you on the road.
Your recommendation means a lot to us, and we're delighted that the customer service you receive continues to go above and beyond. We really appreciate your feedback! 🚐
Take care,
Emma
The service and speedy response to…
The service and speedy response to issues are second to none, polite friendly customer service on desk Harj .
Fast and efficient to all issues.
Quick booking in times .
Great reception to get drink and watch tv too . 5star
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Paul, thank you for the fantastic 5-star review!
We're really pleased to hear that you’re happy with the service and our quick response when issues arise. It’s great to know that Harj and the team made you feel welcome and provided friendly customer service. We're also glad you enjoyed the reception area while you waited!
Thanks again for your kind words and support.
Take care,
Imogen
Leicester and Harj was great working…
Leicester and Harj was great working through there dinner to get my van back on the road. Thank you
March 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Shea, thank you so much for your kind words!
We’re delighted to hear that Leicester and Harj were able to help get your van back on the road — especially going the extra mile and working through their dinner to do so. We’ll be sure to pass on your appreciation to them; it will mean a lot.
Thanks again for taking the time to leave a review, and we’re always here if you need us in the future.
Safe travels! 🚐
Imogen
Front of desk was really helpful hard…
Front of desk was really helpful hard and cliff are very knowledgeable and always keep me informed with progress of my vehicle
Workshop are really good and knowledgeable with all new tec and know how when it comes to issues with vehicle.
I would definitely recommend this branch.
Tha k you for all the top customer service and the hard work you guys do.
February 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Pual, thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear that our front desk team – especially Hard and Cliff – kept you well informed and looked after throughout the process. Keeping our customers updated and confident in the work being carried out is something we take great pride in.
It’s also wonderful to know that our workshop team’s knowledge and expertise with the latest technology made a positive impression. They work incredibly hard behind the scenes to diagnose and resolve issues efficiently, so your feedback means a lot to them.
We truly appreciate your recommendation and your kind words about our customer service. Thank you again for your support – we look forward to welcoming you back in the future!
Take care,
Imogen
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