Popped into Cannock branch as engine light came on Spoke to harj and then a tech called mark said he can fit me in straight away Mark then came out and fixed the issue for me so quickly and kep... See more
Company replied
Location
Switch locationWyrley Brook Park, Walkmill Lane, WS11 0XA Cannock, Staffordshire, GB
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See what reviewers are saying
Always a pleasant experience. Never any trouble. Am just lucky this is my nearest Northgate as i've used others and the customer service is always top notch at the Cannock branch. Harj & Cliff on th... See more
Company replied
I work for a company who hire a fleet of these vans for years. if ever there has been problem with with any of them, they have always provided a replacement on the same morning which have always been... See more
Company replied
Had a breakdown due to brakes, I got recovered to the Cannock branch fairly quickly which enabled the technicians to order the parts and get my van repaired while I waited. The staff are friendly and... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Wyrley Brook Park, Walkmill Lane, WS11 0XA, Cannock, Staffordshire, United Kingdom
- 01543 223997
4.9
Excellent
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing staff great service
Amazing staff great service ,would recommend as they are very fast and done what they are doing. Very easy proceeds just drop off an go and they will sort you out 10/10
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Jack, thank you for the fantastic review!
We're really pleased to hear you found the team amazing and the service quick and straightforward. Making the process as easy as possible for our customers is something we always aim for, so it's great to know that dropping off your vehicle and letting us take care of the rest worked well for you.
We truly appreciate the recommendation and your 10/10 rating. We look forward to welcoming you back again in the future!
Take care,
Imogen
Really happy with the customer service…
Really happy with the customer service provided at this branch
Always keep us updated with progress of vehicles in for repair
Very helpful and friendly staff
Highly recommend this brand and branch.
Thanks to the harj and cliff who give outstanding customers service every time.
March 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Stuart, thank you so much for your wonderful review!
We're delighted to hear that you're really happy with the customer service at our branch and that our team keeps you well updated throughout the repair process. Providing clear communication and friendly support is something we always aim for.
A special thank you for mentioning Harj and Cliff – we’ll be sure to pass on your kind words to them. They’ll be thrilled to know their efforts are making such a positive difference.
We truly appreciate your recommendation and look forward to welcoming you back again in the future!
Take care,
Imogen
My experience at Northgate Cannock has…
My experience at Northgate Cannock has always been great
I happy with the service provided
Front desk is always on point and keep me updated on any delays and work carried out.
In the background the rest of tithe team work there magic and keep me on the road
I highly recommend this brand and branch.
Customer service is above and beyond.
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hello Nick, thank you for the great review! 😊
We're really pleased to hear that you've consistently had a great experience with the team at Cannock. It’s fantastic to know the front desk keeps you well informed and that the wider team works hard behind the scenes to keep you on the road.
Your recommendation means a lot to us, and we're delighted that the customer service you receive continues to go above and beyond. We really appreciate your feedback! 🚐
Take care,
Emma
The service and speedy response to…
The service and speedy response to issues are second to none, polite friendly customer service on desk Harj .
Fast and efficient to all issues.
Quick booking in times .
Great reception to get drink and watch tv too . 5star
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Paul, thank you for the fantastic 5-star review!
We're really pleased to hear that you’re happy with the service and our quick response when issues arise. It’s great to know that Harj and the team made you feel welcome and provided friendly customer service. We're also glad you enjoyed the reception area while you waited!
Thanks again for your kind words and support.
Take care,
Imogen
Leicester and Harj was great working…
Leicester and Harj was great working through there dinner to get my van back on the road. Thank you
March 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Shea, thank you so much for your kind words!
We’re delighted to hear that Leicester and Harj were able to help get your van back on the road — especially going the extra mile and working through their dinner to do so. We’ll be sure to pass on your appreciation to them; it will mean a lot.
Thanks again for taking the time to leave a review, and we’re always here if you need us in the future.
Safe travels! 🚐
Imogen
Front of desk was really helpful hard…
Front of desk was really helpful hard and cliff are very knowledgeable and always keep me informed with progress of my vehicle
Workshop are really good and knowledgeable with all new tec and know how when it comes to issues with vehicle.
I would definitely recommend this branch.
Tha k you for all the top customer service and the hard work you guys do.
February 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Pual, thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear that our front desk team – especially Hard and Cliff – kept you well informed and looked after throughout the process. Keeping our customers updated and confident in the work being carried out is something we take great pride in.
It’s also wonderful to know that our workshop team’s knowledge and expertise with the latest technology made a positive impression. They work incredibly hard behind the scenes to diagnose and resolve issues efficiently, so your feedback means a lot to them.
We truly appreciate your recommendation and your kind words about our customer service. Thank you again for your support – we look forward to welcoming you back in the future!
Take care,
Imogen
Staff are pleasant and always attend…
Staff are pleasant and always attend whatever I need straight and always kept me updated with the status of my vehicle when I’ve brought it in
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Lewis, thank you so much for your kind words! 😊
We’re really pleased to hear that you found our team pleasant and attentive. Keeping you updated and making sure everything is handled smoothly is something we always aim for, so it’s great to know that came through during your visits.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again whenever you need us! 🚗
Take care,
Imogen
Reply from Northgate Vehicle Hire - Cannock
Hi Jack, thank you for your great feedback!
We’re thrilled to hear that Cliff provided spectacular and speedy service. We’ll be sure to pass your kind words on to him — he’ll really appreciate it.
We’re delighted you had such a positive experience!
Take care,
Imogen
Cliff and Taj at the desk were great…
Cliff and Taj at the desk were great (Birmingham branch could be better)
December 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Shazad, thank you so much for taking the time to leave a review!
We’re really pleased to hear that Cliff and Taj took great care of you — we’ll be sure to pass your kind words on to them.
We’re sorry to hear that your experience at our Birmingham branch didn’t fully meet expectations. Your feedback is genuinely appreciated and helps us improve. If there’s anything specific you’d like to share, we’re always here to listen and make things better.
Take care,
Imogen
Excellent service
Excellent service! Would 100% recommend. Harj and Cliff are both amazing and always help!
December 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Chris, thank you so much for the fantastic review!
We’re thrilled to hear you received excellent service and that Harj and Cliff were able to help — they’ll be delighted to hear your kind words.
We really appreciate the recommendation and look forward to seeing you again!
Take care,
Imogen
Top customer service from two gentlemen…
Top customer service from two gentlemen at the front desk always helpful and friendly
November 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi there, thank you for your lovely review!
We're so pleased to hear that our front desk team made such a positive impression. The gentlemen will be delighted to know their helpful and friendly service stood out.
If there’s anything else we can assist you with, we’re always here to help!
Take care,
Imogen
Cliff and harj am absolutely brilliant…
Cliff and harj am absolutely brilliant very friendly ,polite always happy to help both fantastic gentlemen 100 per cent happy with service
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Caroline, thank you so much for your fantastic feedback!
Cliff and Harj will be thrilled to hear your kind words. We’re glad they provided friendly, polite, and helpful service—truly fantastic gentlemen!
It means a lot to know you’re 100% happy with the service. Thanks again for sharing, and we look forward to assisting you again soon!
Take care,
Imogen
Excellent staff always professional and…
Excellent staff always professional and friendly especially Harj and Cliff the Technician Cliff is excellent
Vehicles always fixed on time and efficiently
Couldn't recommend more
September 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Neil, thank you so much for your wonderful feedback!
Jeffrey and Hafsa will be delighted to hear your kind words. We’re so glad you had an excellent experience with them.
If you ever need anything else, we’re here to help!
Take care,
Imogen
New van arrived on time and speedy…
New van arrived on time and speedy service collecting from Harj & Cliff at the Cannock Branch 👍🏻 Thank you guys
From BCHG
September 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Simon, thanks so much for your great feedback!
We’re glad to hear the new van arrived on time and that Harj and Cliff at the Cannock Branch provided speedy service. We’ll be sure to pass on your thanks to them!
Looking forward to helping you again soon.
Take care,
Imogen
Very professional and nice people
Very professional and nice people.
Came in had to kill 2 hours gave me good spots to go eat came back gave me free hot chocolate, made sure I was comfortable and catered to. So I’ll give these lot out a 5/5.
August 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi there, thank you for such a wonderful review!
We’re thrilled to hear you felt well looked after during your visit — from the dining recommendations to the free hot chocolate, we want every part of your experience to be comfortable and enjoyable.
Your 5/5 means a lot to the whole team, and we can’t wait to welcome you back next time!
Take care,
Imogen
Always amazing people to depend on
Always amazing people to depend on , both near and far. The wages may not be enough but we have enough words in appreciating your service Cannock branch
Stheven Muzwuru
Sharps driver
August 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Steven, thank you so much for your heartfelt words – it truly means a lot to the team here at the Cannock branch.
We're proud to support you and always aim to be a team you can rely on, near or far.
Your appreciation doesn't go unnoticed, and we’ll be sure to share your message with everyone here.
Thank you for everything you do out on the road – we're glad to be part of your journey.
Take care,
Imogen
Cliff and Scott - Thankyou both
I cannot express enough how amazing the staff are at the Cannock branch. It’s not even my local but I’m happy to travel further to deal with them. Polite, welcoming and above all else, professional, friendly customer service. I faced an unexpected nightmare of a problem… my van’s cam-belt broke, leaving me stranded with all my gear onboard. After Northgate Breakdown Service towed me back to Cannock, that’s when the magic started. My man Cliff made sure I was looked after, talking me through the process and keeping me updated every step of the way. While in the background, working his own magic, was Scott - who found me a van quickly, made sure it was readily available to drive away and got me back out on the road. Nothing but respect for everyone at Northgate for supporting me so quickly with amazing customer service. Hat’s off!
August 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Gavin, thank you so much for your kind words!
We’re thrilled to hear that Cliff, Scott, and the whole team at our Cannock branch were able to turn what sounds like a stressful situation into a positive experience.
It means a lot to us that you’re happy to travel that bit further just to deal with our team — we always aim to provide service that’s polite, professional, and friendly, no matter what.
If you ever need anything in the future, we’re just a call away and ready to help.
Thanks again for taking the time to share your experience and for the hat’s off — we really appreciate it!
Take care,
Imogen
Quick and easy
Quick and easy to book in and repairs done whilst you wait, friendly and helpful staff too and a comfy space to carry out work whilst you wait
July 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Will, thank you for your fantastic review!
We’re glad to hear the booking process was quick and easy, and that our team made you feel comfortable while your repairs were done. It’s great to know you enjoyed our friendly service and comfy waiting area.
We really appreciate your feedback and look forward to helping you again!
Take care,
Imogen
Quality Service
The marketplace has changed significantly in recent years in preventing technicians to truly demonstrate their acquired skill sets, all too often it is a supply and fit remedy rather than diagnose the route cause of an issue that unfortunately besets modern day vehicles. Northgate Cannock are extremely fortunate to have Lester who is a Master Technician, his attention to detail, skill sets and professionalism have been honed over several years and it is refreshing to know that quality "mechanics" do still exist.
June 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Bob, thank you for taking the time to share such a thoughtful and insightful review.
Your words truly resonate with us — the automotive industry has indeed evolved, and it's not often that the depth of a technician’s skill is fully recognised and appreciated in today’s fast-paced environment.
We’re incredibly proud to have Lester as part of the Northgate Cannock team. His dedication, expertise, and meticulous approach are exactly what set him apart, and we’re delighted to hear that this came through so clearly in your experience.
We’re glad we could provide you with the quality of service you were looking for, and we look forward to supporting you again in the future.
Take care,
Imogen
Van Fault on a Saturday
Went in to Cannock branch first thing on a Saturday with and electrical fault on my van.
Staff got it straight into the workshop and technician Dave had me back on the road within an hour.
Any time i've ever had an issue here it's been resolved in a fast and efficient manner with great customer service.
May 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Matthew, thank you so much for your kind words and for taking the time to leave this review!
We're so glad to hear that the Cannock branch was able to get your van sorted quickly, especially on a Saturday morning. Dave and the team really appreciate your recognition of their fast and efficient service, as well as the great customer experience.
It’s always our goal to get our customers back on the road as quickly as possible, and it’s great to know we’ve been able to do that for you every time.
If you ever need assistance again, don’t hesitate to reach out!
Safe travels!
Imogen
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