Anthony Sellick at Northgate Cardiff did an amazing job of helping me arrange a hire vehicle at very short notice. He was extremely helpful throughout the process and went above and beyond to... See more
Company replied
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See what reviewers are saying
I met your colleague Paul who dropped off a rental at my home address this afternoon. Paul's customer service was faultless. He was highly professional but had a great sense of humour which mad... See more
Company replied
Aaron and the Team at Cardiff are brilliant at what they do, they are always supportive of our issues and manage our compliance exceptionally. If we need something last minute, Aaron is at the end... See more
Company replied
Gareth was so helpful when delivering the hire vehicle. He showed me around the car, explaining where to find all the features and how they worked. He was more than happy to answer any questions I had... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lamby Way, CF3 2EQ, Cardiff, South Glamorgan, United Kingdom
- 029 2077 6400
4.8
Excellent
61 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gareth and Scott delivered the vehicle…
Gareth and Scott delivered the vehicle and were helpful and courteous throughout
February 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Gwyn, thank you for taking the time to leave a review!
We’re really pleased to hear that Gareth and Scott provided helpful and courteous service when delivering your vehicle.
We’ll be sure to pass on your kind feedback to them. Thanks again, and we look forward to supporting you again in the future!
Take care,
Imogen
Great service from vicky and Neil
Had an issue with blown headlight came down to the Cardiff branch located in lamby way service was spot on they helped me out and sorted the issues within the hour even offered to make me a coffee as there coffee machine was out of order
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi James, thank you for sharing your experience!
We’re really pleased to hear that the Cardiff team at Lamby Way were able to sort the headlight issue for you so quickly. It’s great to know the service was spot on and that the team looked after you while you waited — even going the extra mile with a coffee!
We really appreciate your feedback and look forward to helping you again in the future 😊
Take care,
Imogen
Excellent handover and service.
My wife had her courtesy car delivered by Gareth and Leanne today. They were very courteous, showed her around the car, and were very knowledgeable and friendly. Gareth answered all questions and showed all existing minor damage to the vehicle. Found both to be very engaging and provided an excellent service . Thank you Gareth and Leanne a credit to your company.
January 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Paul, thank you for such a wonderful review!
We’re delighted to hear that Gareth and Leanne provided such a courteous, knowledgeable, and friendly service. Taking the time to explain everything clearly and point out existing damage is really important, and it’s great to know your wife felt well looked after.
We’ll be sure to pass on your kind words — they truly are a credit to our team. Thank you for choosing us! 😊
Take care,
Imogen
Attended today as vehicle not working
Attended today as vehicle not working , spoke to mechanic Wayne and cary who were absolutely fantastic from start to finish keeping me informed on every aspect, came here previously and didn’t experience same level of professionalism absolutely outstanding guys thanks for everything
January 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hello Wayne, thank you so much for your 5-star feedback!
We’re so pleased to hear that Wayne and Cary looked after you from start to finish, keeping you updated every step of the way. It’s brilliant that their professionalism really stood out this time — they’ll be thrilled to hear your kind words!
Thanks again for choosing Northgate. We can’t wait to help you again whenever you need us.
Take care,
Emma
Gareth and Paul were very friendly and…
Gareth and Paul were very friendly and helpful
November 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Brandon, thank you so much for your kind words! 😊
We’re really happy to hear that Gareth and Paul were friendly and helpful — we’ll be sure to pass along your compliments to them.
We truly appreciate you taking the time to share your experience with us!
Take care,
Imogen
Service absolutely great
Service absolutely great, Phil was fantastic
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Paul, thank you so much for your fantastic feedback!
We’re delighted to hear that Phil provided you with such great service. We’ll be sure to pass your kind words on to him—he’ll really appreciate it!
Thanks again for sharing your experience, and we look forward to helping you again soon.
Take care,
Imogen
Phil and leanne
Phil and leanness, dropped the vehicles off to our required destination on time and in perfect condition. Great service
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Terry, thank you for your great feedback!
We’re pleased to hear that Phil and Leanness delivered your vehicles on time and in perfect condition.
Providing reliable service is very important to us, and we’re glad we could meet your expectations.
Take care,
Imogen
To Phil & Leanne
To Phil & Leanne
A very friendly, professional service. Thank you
October 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Jonathan, thank you so much for your kind words!
Phil and Leanne will be delighted to hear you found their service friendly and professional. We really appreciate you taking the time to share your experience.
Thanks again, and we look forward to helping you in the future!
Take care,
Imogen
Gareth and Phill provided great service…
Gareth and Phill provided great service today, very friendly and happy to answer any questions asked.
October 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Rhiannon, thank you so much for your kind words!
We’re thrilled to hear that Gareth and Phill provided great service and were able to help with all your questions. We’ll be sure to pass on your feedback to them—they’ll be delighted!
If you ever need anything else, don’t hesitate to reach out. Thanks again for taking the time to share your experience!
Take care,
Imogen
Great service delivered on time and…
Great service delivered on time and Phil was very friendly and explained everything.
September 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi James, thank you for your lovely feedback!
We’re glad to hear Phil provided friendly service and took the time to explain everything clearly. We’ll make sure to pass your kind words on to him.
We appreciate you choosing us and look forward to assisting you again in the future!
Take care,
Imogen
Scott and Gareth were excellent
Scott and Gareth were excellent, early drop off and explained vehicle in detail.
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
HI Gareth, thank you for your kind words!
We’re glad to hear Scott and Gareth provided excellent service with the early drop-off and detailed vehicle explanation.
We’ll be sure to pass on your compliments to them!
Take care,
Imogen
Excellent team
I would like to give praise to Aaron Gunning for brilliant communication, there when you need him and he made sure that he delivered well.
There was no job too big and overall he made everything run smoothly.
September 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Ellis, thank you so much for your kind words and for taking the time to leave us a review!
We’re absolutely delighted to hear that Aaron provided you with such great support. He truly takes pride in going the extra mile, and it's wonderful to know his communication and dedication made everything run smoothly for you.
We'll be sure to pass on your praise to him – feedback like this means a lot to the whole team!
Thanks again, and if there's anything else we can help with in the future, we're always here for you.
Take care,
Imogen
Van sorted out by Cary
Van sorted out by Cary. Quick and efficient. van feels good as new
September 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Tommy, thanks for sharing your experience!
We’re glad Cary was able to sort out the van quickly and efficiently. It’s great to hear the van feels good as new!
We appreciate your feedback and hope to assist you again soon.
Take care,
Imogen
Gareth and Leanne were really helpful…
Gareth and Leanne were really helpful and friendly. Van although a few dinks but full tank of fuel and ready to use.
September 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Christopher, thank you so much for your kind feedback!
We’re glad Gareth and Leanne were helpful and friendly during your experience. We appreciate your understanding about the van’s minor dinks — it’s great to hear it was fully fuelled and ready for your use.
We look forward to helping you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Cardiff
Hi Darian, thanks so much for your great feedback!
We’re glad to hear Peat did an awesome job on your van. We’ll make sure to let him know you appreciated his work.
If you need any further assistance, we’re here to help!
Take care,
Imogen
Wayne sorted my vehicle issue very…
Wayne sorted my vehicle issue very quickly and very professionally, thank you Wayne top man.
August 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Bob, thank you so much for the great review!
We're really pleased to hear Wayne was able to get your vehicle sorted quickly and professionally. We’ll be sure to pass on your kind words to him – he’ll be chuffed!
Thanks again for choosing us, and if you ever need anything in the future, you know where we are.
Take care,
Imogen
Aaron and Jason are always so helpful &…
Aaron and Jason are always so helpful & quick to respond to any queries or requests!!
July 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Kate, thanks so much for your kind words!
We’re really glad to hear that Aaron and Jason have been so helpful and quick to respond. We’ll be sure to pass on your compliments to them!
If you ever need anything else, don’t hesitate to get in touch.
Take care,
Imogen
A pleasure to deal with!!!
So friendly and nothing is too much trouble for them. From the management to the technicians and everyone in-between! an absolute pleasure to deal with. Special thanks to Jake, Abbey, Aaron and Martin!
July 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi John, thank you so much for your wonderful review!
We’re delighted to hear that our whole team—from management to technicians—made such a positive impression.
We’ll be sure to pass on your special thanks to Jake, Abbey, Aaron, and Martin—they’ll be thrilled to hear it!
It’s always a pleasure to assist you, and we look forward to being here whenever you need us.
Take care,
Imogen
I had really good service and the staff…
I had really good service and the staff was really helpful and really kind
June 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Maddie, thank you so much for your kind words!
We're thrilled to hear you had a great experience with our team. Providing helpful and friendly service is what we strive for every day, so your feedback truly means a lot to us. 😊
We hope to see you again soon, and if there's ever anything else we can do to help, just let us know!
Take care,
Imogen
Brilliant service from start to finish…
Brilliant service from start to finish would definitely recommend
June 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Cherie, thank you so much for the lovely review!
We're so glad to hear you had a brilliant experience from start to finish. Your recommendation means the world to us and really motivates the team.
We hope to welcome you back again soon!
Take care,
Imogen
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