Dropped van off got a replacement straight away very friendly service come from Birmingham to go to Coventry site just great service and friendly
Company replied
Location
Switch locationUnit 2c Grovelands Industrial Estate, Longford Road, CV7 9NE Coventry, West Midlands, GB
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See what reviewers are saying
5 stars - Brilliant experience from start to finish Just picked up a new fleet of electric vans through Northgate and couldn't be happier with the experience. The staff were friendly and genuinely... See more
Company replied
I had the van serviced and some work done on it at grovelands in cov and thought the engineer was brilliant he explained what he done and what needs doing at a later date normally they just give yo... See more
Company replied
My vehicle broke down on the way to work at 10 PM, and I was stranded until 5:30 AM, waiting for a replacement. It was a long and difficult night, but during that time, I had the absolute pleasure of... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 2c Grovelands Industrial Estate, Longford Road, CV7 9NE, Coventry, West Midlands, United Kingdom
- 024 7636 3655
4.8
Excellent
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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A1 service thank you
July 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi Shaun, Thank you so much for your kind words and for taking the time to leave us a review!
We're thrilled to hear you received great service – that’s exactly what we aim for. 😊
If there’s anything else we can help with, don’t hesitate to reach out. We look forward to serving you again!
Take care,
Imogen
The team here have always been friendly…
The team here have always been friendly and accommodating when using them. Sourcing appropriate replacement vehicles when needed.
July 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi Henry, thank you for your wonderful feedback!
We’re so pleased to hear that our team has always been friendly and accommodating, especially when sourcing the right replacement vehicles for you.
It’s great to know we’re meeting your needs, and we look forward to continuing to support you in the future!
Take care,
Imogen
Helpful
Jin at Northgate helped get me a van that I needed. Always helpful, quick and professional.
July 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi Lewis, thank you for your kind words!
We’re delighted to hear that Jin at Northgate was helpful, quick, and professional in getting you the van you needed.
We really appreciate your feedback and look forward to assisting you again soon!
Take care,
Imogen
Friendly people
No problems as of yet people are helpful and very pleasant 😊
July 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi Richard, thank you for your lovely feedback!
We’re happy to hear you’ve had a positive experience so far and that our team has been helpful and pleasant.
If you ever need anything, we’re here to help! 😊
Take care,
Imogen
Van service
Very pleasant & professional kept me informed about my service
June 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you for your kind words, Paul! We’re delighted to hear you found our team pleasant and professional, and that you were kept well informed throughout your service. It's always a pleasure to deliver 5-star service to our customers.
We really appreciate your feedback and look forward to assisting you again in the future!
Take care,
Emma
Very friendly and helpful and…
Very friendly and helpful and professional
April 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi, thank you so much for your wonderful feedback!
We're delighted to hear that you found our service friendly, helpful, and professional. We always aim to provide the best experience for our customers, and it's great to know we hit the mark. If there's anything else we can assist you with, please don't hesitate to get in touch.
We're here to help!
Take care,
Imogen
Excellent service and friendly support…
Excellent service and friendly support from all interactions from everyone I've interacted with within the Northgate team but the local support from the Coventry branch has made what was a very daunting time moving from our previous supplier a positive one.
The communication and friendly understanding from the branch made the transition of 30 vehicles a seamless one, and the vehicles provided are exactly what we needed to continue our business growth.
Our business has continued to grow and we're now only a few vehicles away from having 50 vehicles in our fleet. Which ensuring these vehicles stay on the road while ensuring little to no downtime to our business is a big task, but the servicing team always ensures to keep our team out of the garage and onsite working, this is something that we hadn't experienced previously.
I'll always throw a curve ball in to challenge the team but they're never phased and are always there to hit it out of the park.
Have to recognise a few of the team by thanking Ash, Darren, Claire, Jin, Fern for their excellent support, but it's the entire team at Coventry that makes my job that bit easier.
April 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you so much for your fantastic feedback!
We’re truly delighted to hear that your experience with Northgate, especially the Coventry branch, has been such a positive one. Transitioning suppliers can be a daunting process, and we’re so pleased that our team could make it a seamless and supportive experience for you.
It’s wonderful to hear that the vehicles provided are exactly what your business needs and that our servicing team is helping to keep your fleet on the road with minimal downtime. We understand how crucial this is to your operations, and we’re committed to ensuring that level of service continues.
We really appreciate your kind words about Ash, Darren, Claire, Jin, and Fern, as well as the entire Coventry team. I’ll be sure to pass along your recognition—it will mean a lot to them!
Thank you again for your trust and support. We look forward to continuing to work with you as your business grows!
Take Care,
Beth
I had a great experience at the…
I had a great experience at the Coventry northgate bdanch as the staff was nice and friendly
Specially Jin
March 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you for sharing your experience at our Coventry Northgate branch!
We're delighted to hear that you found our team friendly and welcoming.
A special thanks for mentioning Jin—we’ll be sure to pass on your kind words.
We truly appreciate your support and look forward to assisting you again in the future!
Take Care,
Beth
Jin was absolutely amazing!
Jin was absolutely amazing! I’ve had a few issues with my vehicle and she was able to sort me out in prime time. Extremely helpful and informative, if I ever have any more issues I know who to ask for!
February 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you so much for taking the time to share your experience, and we're thrilled to hear about your positive experience at the Coventry branch.
We truly appreciate your kind words and are delighted to know that Jin demonstrated professionalism and made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
Thank you for choosing Northgate.
Take Care,
Beth
My vehicle broke down on the way to…
My vehicle broke down on the way to work at 10 PM, and I was stranded until 5:30 AM, waiting for a replacement. It was a long and difficult night, but during that time, I had the absolute pleasure of meeting Jin, who works at Northgate. She went out of her way to acknowledge my situation and was incredibly kind, considerate, and hospitable. Her warmth and genuine care made a frustrating situation so much easier to handle. Jin’s kindness truly stood out, and I’m beyond grateful for her amazing support.
January 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi Jarryl, thank you so much for taking the time to share your experience.
We’re truly sorry you had to go through such a long and difficult night, but we’re so grateful that Jin was there to offer kindness and support during that time. She is a wonderful part of our team, and we’re thrilled to hear how much of a positive impact she had on your experience. Your kind words mean the world to us, and we’ll be sure to pass them along to Jin.
Wishing you safe and smooth travels ahead and please do not hesitate to contact us!
Take care,
Imogen
Excellent customer service
Excellent customer service. Always happy with the experience and efficiency at Coventry Northgate. On my previous visit I needed assistance on New Years eve when my lights stopped working. I drove in and within no time they had sorted it and other things too.
December 31, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you for your fantastic feedback, Ian!
We're delighted to hear that you've consistently had great experiences at Coventry Northgate.
It’s wonderful that our team was able to assist you so quickly, even on New Year’s Eve, and get your lights and other issues sorted in no time.
Your satisfaction means a lot to us, and we appreciate you taking the time to leave a review.
Thank you for choosing Northgate.
Take Care,
Beth
Been great place to go to always…
Been great place to go to always willing to help and do a great service on van
December 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you for leaving us a 5* review David!
We're thrilled to hear you've had such positive experiences with us.
Providing excellent service and support is what we aim for, and we’re always here to help.
We look forward to welcoming you back in the future! 🚐😊
Take Care,
Beth Kell
Jin at front of house has been very…
Jin at front of house has been very helpful with getting me replacement vehicles when company ones have broken down. always polite and helpful
November 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you so much for your kind words, Lewis!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
Jin and Claire at Coventry Niethgate…
Jin and Claire at Coventry Niethgate was a pleasure nothing to much trouble and very professional in the help I received
September 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Hi Catherine, Thank you for taking the time to post a review! We are very pleased to hear that your service was no trouble and professional. We really appreciate your feedback! Take care, Adele .
Always very helpful staff
March 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Sadie, your comments are wonderful to hear!
I'm glad you had a positive experience at the Coventry branch and the excellent customer service met your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Coventry
Bruno, thank you for your positive feedback! We're delighted to hear that you had a great experience with our team at Coventry. Our team works hard to ensure efficiency and simplicity for our customers.
Thanks again!
Laura Griffiths
All the staff were very helpful and…
All the staff were very helpful and friendly.
Especially Claire who was bringing me my food and drink from the van 😊
March 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Jamie, It's fantastic to hear that you had a positive experience with our staff, and it's clear that their helpful and friendly demeanor, especially Claire's assistance made a positive impact on your visit. We appreciate your kind words and value your feedback.
Take care - Laura Griffiths
Great Service.
Great Service.
Kept me informed of progress of vehicle.
Waited for me to return loan vehicle even though near closing time.
Also helped me move my tools and stock from loan vehicle back into my own vehicle.
March 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you so much for taking the time to leave such an great review, David.
When it comes to our customers, nothing is too much trouble, and it is a pleasure to see that our Coventry team have demonstrated our ethos.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Brillant service from a great team. A sense of urgency to locate a hite…
A sense of urgency to locate a hite vehicle when no others could help. Understanding when I need emergency maintenance to get a vehicle road worthy. Friendly and attentive staff always with smiles and urgency to attend to customer needs.
March 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you so much for taking the time to leave such a brilliant review.
Putting our customers first is what we do, and it is never too much trouble to find an appropriate hire vehicle or get you back on the road if there is an issue. It is a pleasure to see what a positive experience you have had with our Coventry branch.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service on short notice
Great service on short notice from Northgate Coventry. Shout out to Pav in particular who carried out a full service on the vehicle saving myself time in the near future.
February 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Coventry
Thank you so much for taking the time to leave such a great review, Chris.
It is a pleasure to see that your experience with our Coventry branch has been such a positive one, and I am sure that the team there, and Pav in particular, will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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