The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with the speed and…
Very impressed with the speed and friendliness of all staff involved, thank you very much
May 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Leon, thank you so much for your kind feedback!
We’re delighted to hear you were impressed with both the speed of service and the friendliness of our team. Your comments mean a lot to us, and we’ll be sure to share them with everyone involved.
We really appreciate your support!
Take care,
Imogen
Amazing service
Amazing service , Rita and Paul are amazing and very helpful and would recommend using northgate for any van or rental
May 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Aaron, thank you so much for the fantastic review!
We’re delighted to hear you received amazing service from Rita and Paul. They’ll be so pleased to know their helpful support made such a positive impression.
We truly appreciate your recommendation and look forward to helping you again with any future van hire or rental needs!
Take care,
Imogen
Great staff with the Hire Desk Team
Great treatment from the Hire Desk Team in repairing my work van. Always great staff. Would bring my van back here again.
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Scott, thank you so much for your kind review!
We’re really pleased to hear that the Hire Desk Team looked after you and got your work van repaired quickly and professionally. Your feedback means a lot to the team, and we truly appreciate your continued trust in us.
We look forward to welcoming you back again in the future!
Take care,
Imogen
Brilliant service!!
Brilliant service. Can’t fault it from the beginning to the end when they dropped the hired car off to me.
May 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Nikki, thank you for the fantastic review!
We’re delighted to hear you had such a positive experience from start to finish, including the hire car drop-off. Providing smooth and hassle-free service is what we strive for, so it’s wonderful to know we delivered.
We truly appreciate your support and look forward to assisting you again in the future!
Take care,
Imogen
Great
Paul Woods from the Crawley branch was great, friendly and really conscientious. A great experience.
May 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jo, thank you for your fantastic feedback!
We’re delighted to hear that Paul Woods at our Crawley branch provided such a friendly and conscientious service and made your experience a great one. We’ll be sure to pass your kind words on to Paul — he’ll really appreciate it.
Thanks again for taking the time to leave a review!
Take care,
Imogen
Crawley branch
Took my van down for a service and was greeted by Rita and Paul, both very professional and kept me up to date with everything.
May 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Kieran, thank you for taking the time to leave us a review!
We’re so pleased to hear that Rita and Paul looked after you so well during your van service. Providing professional service and keeping our customers informed every step of the way is really important to us, so your feedback means a lot.
We’ll be sure to pass your kind comments on to them both!
Take care,
Imogen
Paul looked after me today
Paul looked after me today. Great service from him as always. Made the whole experience simple. Kept me informed throughout the works and friendly face to chat to. Cheers Paul!
May 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Martin, thank you for the fantastic review!
We’re so pleased to hear that Paul took great care of you and made the whole experience simple and stress-free. Keeping customers informed and providing friendly service is exactly what we strive for, and we’ll be sure to pass your kind words on to him.
Thanks again for your continued support!
Take care,
Imogen
Great service and customer care
Great service, very helpful excellent customer service to both Paul and Alika.
May 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Zoe, thank you for your kind feedback!
We’re so pleased to hear you received great service and found the team helpful. Paul and Alika will be delighted to know their excellent customer service made a positive impression.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Made me feel welcome with tea and…
Made me feel welcome with tea and biscuits can't fault them at all Paul E and Alika where great
May 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Henry, thank you for your lovely review!
We’re really pleased to hear you felt so welcome and enjoyed the tea and biscuits while you were with us. It’s great to know Paul E and Alika looked after you so well—they’ll be delighted to hear your kind feedback.
We really appreciate you taking the time to share your experience.
Kind regards,
Take care,
Imogen
Paul and Alika were very very helpful
Paul and Alika were very very helpful
They were extremely friendly when I had to wait 4 hours in the office.
Thank you very much
May 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Kyle, thank you for your kind review.
We’re really pleased to hear that Paul and Alika were so helpful and friendly, especially while you were waiting. We understand that a longer wait isn’t ideal, so it’s great to know they made the experience more comfortable for you.
I’ll be sure to pass your thanks on to them—they’ll really appreciate it.
Take care,
Imogen
Great service from start to fishing…
Great service from start to fishing from Paul E & Alika
April 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Dean, thank you for your kind review!
We're delighted to hear you received great service from start to finish. Paul E and Alika will be really pleased to know they made such a positive impression.
We truly appreciate your feedback and hope to welcome you back again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Crawley
Hi Benson, thank you for your kind feedback!
We’re really pleased to hear you found the team friendly, helpful, and accommodating.
It means a lot to us, and we hope to welcome you back again soon!
Take care,
Imogen
Service with a smile
Service with a smile, warm, friendly welcoming staff. Kept informed all the way through the service process 😀 would highly recommend these guys at the Crawley branch.
April 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi James, thank you for such a wonderful review!
We’re delighted to hear you experienced a warm welcome and felt well informed throughout the service process—that’s exactly what we strive for. The Crawley team will be thrilled to read your recommendation.
We really appreciate your support and look forward to seeing you again!
Take care,
Imogen
Paul E and Rita were both very…
Paul E and Rita were both very welcoming and helpful as usual! Thanks!
April 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Luke, thank you for your 5 star review!
We are so pleased to hear that Paul and Rita were both welcoming and helpful during your visit at the Crawley branch, I can assure you they will be happy to hear this positive feedback!
We look forward to seeing you in the future!
Take care,
Imogen
Paule and Rita A*
Paule and Rita very polite, offered hot drink and biscuits. Explained what was happening.
April 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Brendon, thank you for your lovely feedback!
We're so glad to hear that Paule and Rita made you feel comfortable and well looked after. Offering a warm welcome along with clear explanations is exactly the kind of service we aim to provide.
We’ll be sure to pass on your kind words to them — it will mean a lot!
Take care,
Imogen
Paule and Rita
Paule, and Rita were very helpful, friendly and efficient
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Rob, thank you for your kind review! 😊
We’re so pleased to hear Paule and Rita were helpful, friendly, and efficient—just the experience we aim to provide 🙌
We’ll be sure to share your feedback with them, they’ll really appreciate it! 👏
Thanks again for taking the time to share this.
Take care,
Emma
Northgate
Paul.e, Rita, Alika and mark are all fantastic. Always have a car for me and are always great.
Thanks for putting up with me 😂
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jack, thank you so much for taking the time to leave this review! It’s great to hear that Paul, Rita, Alika, and Mark have been able to support you so well and consistently have a vehicle ready when you need one.
I’ll be sure to pass on your kind words to them—they’ll really appreciate it! And don’t worry, I’m sure they’d say it’s always a pleasure 😊
Thanks again for your feedback, and we look forward to helping you again soon.
Take care,
Emma
Reply from Northgate Vehicle Hire - Crawley
Hi Rob, thank you for your feedback!
We're really pleased to hear everything was booked in on time and ran smoothly for you.
We appreciate you choosing us and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Crawley
Hi Kane, thank you for your lovely feedback!
We're so pleased to hear that you found our team friendly and accommodating. We always strive to provide a welcoming and helpful experience, so it means a lot to know we got it right.
We hope to assist you again in the future!
Take care,
Imogen
Great service
Friendly, professional service at Crawley/Warninglid branch.
Would reccomend
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Peter, thank you for your great feedback!
We're really pleased to hear you received friendly and professional service from the team at our Crawley/Warninglid branch. Your recommendation means a lot to us.
Thanks again for taking the time to leave a review, and we hope to see you again in the future!
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.