Delivered car spot on in time to my home address thank you. Top condition clean inside out and the bloke who delivered, Darren, took his time to answer all of my questions in details, always polite an... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Friendly staff at front desk, very helpful. The job was done quicker than expected , which was a nice surprise . Jake Evans came out with our keys , he was very polite , smiling and good eye conta... See more
Company replied
Extremely helpful staff, specially Paul & Alika. Come here too often to admit but these guys are always so helpful, polite, good laugh and they always go the extra mile.
Company replied
The two ladies on reception were very welcoming and helpful, and workshop Jake had me back on the road in no time at all . Thanks again . Dan , technical surfaces!
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service with a smile
Service with a smile, warm, friendly welcoming staff. Kept informed all the way through the service process 😀 would highly recommend these guys at the Crawley branch.
April 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi James, thank you for such a wonderful review!
We’re delighted to hear you experienced a warm welcome and felt well informed throughout the service process—that’s exactly what we strive for. The Crawley team will be thrilled to read your recommendation.
We really appreciate your support and look forward to seeing you again!
Take care,
Imogen
Paul E and Rita were both very…
Paul E and Rita were both very welcoming and helpful as usual! Thanks!
April 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Luke, thank you for your 5 star review!
We are so pleased to hear that Paul and Rita were both welcoming and helpful during your visit at the Crawley branch, I can assure you they will be happy to hear this positive feedback!
We look forward to seeing you in the future!
Take care,
Imogen
Paule and Rita A*
Paule and Rita very polite, offered hot drink and biscuits. Explained what was happening.
April 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Brendon, thank you for your lovely feedback!
We're so glad to hear that Paule and Rita made you feel comfortable and well looked after. Offering a warm welcome along with clear explanations is exactly the kind of service we aim to provide.
We’ll be sure to pass on your kind words to them — it will mean a lot!
Take care,
Imogen
Paule and Rita
Paule, and Rita were very helpful, friendly and efficient
April 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Rob, thank you for your kind review! 😊
We’re so pleased to hear Paule and Rita were helpful, friendly, and efficient—just the experience we aim to provide 🙌
We’ll be sure to share your feedback with them, they’ll really appreciate it! 👏
Thanks again for taking the time to share this.
Take care,
Emma
Northgate
Paul.e, Rita, Alika and mark are all fantastic. Always have a car for me and are always great.
Thanks for putting up with me 😂
March 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Jack, thank you so much for taking the time to leave this review! It’s great to hear that Paul, Rita, Alika, and Mark have been able to support you so well and consistently have a vehicle ready when you need one.
I’ll be sure to pass on your kind words to them—they’ll really appreciate it! And don’t worry, I’m sure they’d say it’s always a pleasure 😊
Thanks again for your feedback, and we look forward to helping you again soon.
Take care,
Emma
Reply from Northgate Vehicle Hire - Crawley
Hi Rob, thank you for your feedback!
We're really pleased to hear everything was booked in on time and ran smoothly for you.
We appreciate you choosing us and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Crawley
Hi Kane, thank you for your lovely feedback!
We're so pleased to hear that you found our team friendly and accommodating. We always strive to provide a welcoming and helpful experience, so it means a lot to know we got it right.
We hope to assist you again in the future!
Take care,
Imogen
Great service
Friendly, professional service at Crawley/Warninglid branch.
Would reccomend
March 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Peter, thank you for your great feedback!
We're really pleased to hear you received friendly and professional service from the team at our Crawley/Warninglid branch. Your recommendation means a lot to us.
Thanks again for taking the time to leave a review, and we hope to see you again in the future!
Take care,
Imogen
Paul very helpful
Paul very helpful, friendly and attended to my needs as quickly as he could.
March 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Wesley, thank you for your lovely review!
We’re so pleased to hear that Paul was helpful, friendly, and quick to assist with your needs. Providing efficient and welcoming service is what we strive for, and it’s great to know he delivered just that.
We’ll be sure to pass your kind words on to Paul. Thanks again for taking the time to share your experience!
Take care,
Imogen
Paul E
Paul E, was exceptional with taking care of my issue. Had a van delivered with a few faults. Brought it to the depot and he swapped it out with a brand new van within 15 minutes with no hesitation
March 3, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, thank you so much for sharing your experience!
We’re sorry to hear the original van had a few faults, but we’re delighted that Paul E was able to step in and resolve everything so quickly and smoothly. Swapping it out for a brand new van within 15 minutes is exactly the kind of efficient, no-hassle service we aim to provide.
We’ll be sure to pass your kind words on to Paul — he’ll really appreciate it. Thanks again for your feedback, and we hope to see you again soon!
Take care,
Imogen
Paul was great kept me informed and was…
Paul was great kept me informed and was very helpful
February 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Toby, thank you so much for your kind review!
We’re delighted to hear that Paul kept you informed and was so helpful throughout your experience. Providing clear communication and great service is something we really value, so it’s wonderful to know Paul delivered on that.
We’ll be sure to pass along your feedback — it will mean a lot to him!
We hope to see you again soon. 😊
Take care,
Imogen
Superb service throughout.
I’ve got told to take my high vehicle to my local Northgate van hire due to an unknown vehicle hitting me
I spoke with the reception team and was looked after by Paul E .
They looked at my van. I was kept fully informed of what was going on and what was required.
From the team at front of house to the team at back of house as they say were superb
I had a nice cup of hot chocolate and a biscuit while I was waiting and felt super impressed with the service so thank you all at Northgate colwood lane haywards heath 👏👏
February 24, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Terence, thank you so much for your fantastic review!
We’re thrilled to hear that Paul and the whole team at our Crawley branch looked after you so well. From keeping you fully informed about your van to making you feel comfortable with a hot chocolate and a biscuit, it sounds like the team really went above and beyond — and we’re so glad it made such a positive impression! ☕🍪
We’ll be sure to pass your kind words on to everyone involved. Thank you again for sharing your experience — it really means a lot! See you again soon for another hot chocolate! 🚐✨
Take care,
Emma
Great customer service always welcoming…
Great customer service always welcoming from Paul E
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi there, thank you so much for your fantastic 5-star review! 🌟
We’re delighted to hear you always receive a warm welcome and great customer service from Paul — we’ll be sure to pass on your kind words 😊
We truly appreciate your continued support and look forward to seeing you again soon!
Take care,
Emma
Darren was excellent
Darren was excellent - very polite , friendly and efficient. He explained everything about the car clearly and was a pleasure to deal with.
February 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Eleanor, thank you for your wonderful feedback!
We’re delighted to hear that Darren provided such polite, friendly, and efficient service. It’s great to know he explained everything clearly and made your experience a pleasure.
We’ll be sure to pass your kind words on to Darren — he’ll really appreciate it!
Take care,
Imogen
Very efficient
Very efficient, all of the staff were really friendly and welcoming. Paul kept me up to date with everything that was going on.
February 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Charles, thank you for your wonderful feedback!
We’re so pleased to hear you found the team efficient, friendly, and welcoming — that’s exactly the experience we aim to provide.
It’s great to know Paul kept you fully up to date throughout the process. We’ll be sure to pass on your kind words to him.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future!
Take care,
Imogen
Having a company work van often needing…
Having a company work van often needing to attended Crawley to collect a replacement van or wait for service, found the staff are all very welcoming helpful specially Paul, a huge thank you.
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Paul, thank you so much for taking the time to leave such a thoughtful review!
We’re really pleased to hear that whenever you visit our Crawley branch — whether it’s to collect a replacement van or wait during a service — you find the team welcoming and helpful.
A special thank you for mentioning Paul — we’ll be sure to pass on your kind words. It truly means a lot to the whole team.
We appreciate your continued trust in us and look forward to supporting you again whenever you need us! 🚐
Take care,
Imogen
Reply from Northgate Vehicle Hire - Crawley
Hi Jordan, thank you for your review!
We’re so pleased to hear you had a great experience at our Crawley branch. I’ll be sure to pass your kind words on to Rita — she’ll be delighted to hear them!
We really appreciate your feedback and hope to see you again soon.
Take care,
Imogen
Good service from Paul E
Good service from Paul E. Quick and helpful
February 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Adrian, thank you for your great feedback!
We’re so pleased to hear that Paul E provided quick and helpful service. We’ll be sure to pass on your kind words — it will mean a lot to him.
We really appreciate you taking the time to leave a review and look forward to helping you again in the future!
Take care,
Imogen
Nice experience Paul E made It so easy…
Nice experience Paul E made It so easy to hire from them and polite and went out he’s way
February 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Ryan, we’re delighted to hear you had a nice experience with us and that Paul E made everything so easy. He’ll be especially pleased to know his politeness and willingness to go the extra mile made a difference — we’re very proud of the service he provides.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future! 😊
Take care,
Imogen
Excellent service
Excellent service as always comfortable waiting room with plenty of free coffee and tea,staff friendly and helpfull,well done
February 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Stuart, thank you very much for your lovely review!
We’re really pleased to hear that you enjoyed our comfortable waiting area and the complimentary refreshments. It’s great to know our team made you feel welcome and well looked after.
We truly appreciate your continued support and look forward to seeing you again soon.
Take care,
Imogen
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