Great experience at Northgate. Staff are professional and courteous. Mo behind the desk sorted out a vehicle swap without issue and the garage staff got the vehicle sorted in quickly Thanks
Company replied
Location
Switch locationRed Doles Lane, Leeds Road Trade Park, HD2 1YF Huddersfield, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are super friendly, professional, and always go the extra mile to help whenever we need it. Vehicles are always clean, reliable, and ready on time. Anytime anyone from the company Amey i wor... See more
Company replied
Any issues I have with my vehicle I always try to go back to Umer & Ash at the Huddersfield branch! As they always do what they can to make sure my vehicle is sorted. Great branch! Dan
Company replied
Great set of guys at the Huddersfield branch. Polite and can’t do enough for you. Mo and Umer on reception managed to jiggle some things around for me so I could get my van back sooner with being on n... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Red Doles Lane, Leeds Road Trade Park, HD2 1YF, Huddersfield, West Yorkshire, United Kingdom
- 0330 012 3820
4.9
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Huddersfield branch was an unforgettable experience
The Huddersfield branch was an excellent visit the staff are in my book 10/10 especially Umer saif this guy couldn’t do enough for me and the new van that was waiting for me was better than i thought It would be. From turning up to going through the hand over Umer truly was fantastic a credit to the company and very highly rated a massive thank you.
July 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi, Thank you so much for your fantastic review!
We’re delighted to hear that Umer Saif went above and beyond to make your visit to the Huddersfield branch a great experience.
It’s wonderful that your new van exceeded your expectations, and we’ll be sure to pass on your kind words to Umer — he truly is a credit to our team. Thanks again for the 10/10 rating and your support.
We look forward to assisting you again in the future!
Take care,
Imogen
Thank you Umer
Hi, I wanted to reach out and commend you for the lovely welcome and outstanding customer service by Umer during my recent and previous visit to Northgate Huddersfield. Your helpfulness and friendly approach really stood out and made my experience so much better. Thank you for making things so easy and enjoyable!
July 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Siam, thank you so much for your kind words!
We’re thrilled to hear that Umer made such a positive impression during your visits to Northgate Huddersfield. We’ll be sure to pass on your compliments—our team takes great pride in making every experience smooth and enjoyable.
It means a lot to us to know we’ve made your visits easier and more pleasant.
Thanks again for your wonderful feedback!
Take care,
Imogen
Thank you Umer Saif
Excellent experience with this Huddersfield branch especially Umer Saif, he was amazing!! Very helpful and couldn’t do enough for me. He helped me with things he really didn’t need to but did anyways.
Thanks again.
Kieran
June 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for your 5-star review! It’s great to hear that our Huddersfield depot went above and beyond for you.
At Northgate, we always aim to go the extra mile for our customers and provide the best service possible. I’m sure that Umer and the team at Birmingham will be thrilled to hear your fantastic feedback.
If you require any further assistance, please don’t hesitate to contact us.
Take care,
Emma
Yw van service
When I book my work van it’s sometimes not a nice experience as it’s not my vehicle , not sure I’m getting a good service . But at Huddersfield I was seen to by Umer who was brilliant and very pleasant to deal with. He is a credit to Northgate. 👏👏👏😊
June 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi there, thank you for sharing your experience with us.
We totally understand how tricky it can be when you’re booking a work van that’s not your own, and we’re so glad Umer at Huddersfield was able to make the process smooth and pleasant for you.
We’ll be sure to pass on your kind words — Umer truly is a credit to Northgate! Thanks for recognizing his great work, and we hope every visit feels just as positive moving forward. 😊👏
Take care,
Imogen
Excellent
Had a great experience, wonderful customer service throughout. Umer was extremely helpful, really satisfied highly recommend.
May 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Jack, thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with us, and that Umer was able to provide such helpful service. It means a lot to us that you’re satisfied, and we truly appreciate your recommendation.
If you ever need anything else, we’re here to help!
Take care,
Imogen
Exceptional Service
I was in a loan van that was just too big for my needs. Appon arriving at the branch I was approached by Umer to whom I had being dealing with over the phone. He was polite and very welcoming and assured me that the van I was swapping into would be ready soon. I then realized that the van I was swapping into wouldn't be suitable either, so I went into reception and dealt with Ashleigh. I explained why the van wouldn't be suitable and Ashleigh went out of her way and was very professional to find me one that would be. The gentleman that deals with the vehicles in the yard fetched my new van and had it parked up next to my previous van for ease of stock transfer.
All I can say is that I received absolutely fantastic customer service from the team.
April 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for taking the time to share your experience!
We're really pleased to hear that Umer, Ashleigh, and the rest of the team provided such fantastic service and made sure you were matched with a vehicle that suited your needs.
It’s great to know the handover was made easy for you, and that everyone was helpful, professional, and accommodating throughout.
We'll be sure to pass on your kind words to the team—feedback like this really means a lot!
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
I took a hire van that was too big to…
I took a hire van that was too big to work with. This was exchanged for a smaller van. Upon collection of the van I asked if there was an eta on the part for my van, no eta on the part. Once I'd left the depot with the replacement van the depot called me an hour after to say my van was ready to collect.
March 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thanks for your review Tom,
Thank you for your feedback. I completely understand how frustrating it must have been to go through the process of exchanging for a smaller van, only to be informed shortly after that your original van was ready for collection, but i am pleased to see your vehicle was in an out in a timely manner.
If there’s anything we can do to turn this into a 5-star experience for you, please let us know so we can improve going forward.
Thank you for choosing Northgate.
Take Care,
Beth
Helpful and quick turn around in…
Helpful and quick turn around in sorting me a van out would use again
March 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
We really appreciate your kind words!
We're pleased to hear that you found our service helpful and that we could get you sorted with a van quickly as this is the service in which we aim to provide.
Thank you for choosing Northgate.
Take Care,
Beth
Reliable vans and CSR High On Their Agenda
We were loaned a number of long wheel base vehicles in January free of charge by the company to support ourselves as a locally based charity with our tree re cycling. The vehicles were presented to us in good condition and were reliable throughout the week, even during some snow! We are grateful for Northgate's support.
March 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for your wonderful feedback!
We're delighted to hear that we could support your charity.
It's fantastic to know the vehicles served you well throughout the week, even in challenging weather conditions.
We're proud to assist local charities like yours, and we're grateful for the incredible work you do within the community.
Thank you for choosing Northgate.
Take Care,
Beth
Really helpful and understanding of our…
Really helpful and understanding of our needs fantastic customer service. Thank you
March 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your kind words!
We’re delighted to hear that you found our team helpful and understanding of your needs.
Providing fantastic customer service is our priority, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Take Care,
Beth
Exceptional customer service by Umar…
Exceptional customer service by Umar and Ashley! Always responsive and willing to help with any problems I have with the van. Thanks guys!
March 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your fantastic feedback!
We're so pleased to hear that Umar and Ashley have provided exceptional customer service and are always there to help.
We’ll be sure to pass on your kind words to Umar, Ashley and the team as i am sure they will be thrilled with your comments.
Thank you for choosing Northgate.
Take Care,
Beth
Excelled again.Exceptional service yet again from the…
Exceptional service yet again from the workshop staff at Huddersfield - Jayne, Geoff & Stewart.
February 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your kind words!
We're delighted to hear that you received exceptional service once again from Jayne, Geoff, and Stewart at our Huddersfield workshop. We'll be sure to pass along your appreciation to them!
We truly value your support and look forward to assisting you again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
We came in as there was a engine…
We came in as there was a engine coolant problem with our leased van and Chris and Ashleigh was really helpful with getting our insurance and van swapped while the van is getting fixed. They have been really polite and took their time to do whatever they could to help us out.
January 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your kind words, Dillon!
We're so pleased to hear that Chris and Ashleigh were able to assist you with your van and insurance swap while your vehicle is being repaired.
Providing helpful and polite service is what we strive for, and we’re glad they could support you through the process.
We truly appreciate your feedback and we look forward to welcoming you back in the future.
Take Care,
Beth
Staff at the huddersfield site always…
Staff at the huddersfield site always go above and beyond to help you out the best possible way and their customer services are second to none. Would highly recommend
January 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for your glowing feedback, Cameron!
We're thrilled to hear that our Huddersfield team consistently goes above and beyond to assist you.
Providing top-notch customer service is our priority, and your recommendation means the world to us.
We look forward to welcoming you back in the future.
Take Care,
Beth
Thank you!
Massive thank you from all at Forget Me Not for helping us out with vans for our Christmas Tree Collections this year. Special shout out to Ashley who has been really helpful too!
January 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for your kind words!
We’re delighted to have been able to support Forget Me Not with your Christmas Tree Collections this year.
A special thank you for recognizing Ashley’s efforts – we’ll be sure to pass on your appreciation.
Wishing you all the best with your amazing work!"
Take Care,
Beth
Umar and Chris top star ⭐
I had a problem with the van which was solved professionally and in a very friendly atmosphere.
January 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for sharing your 5* review with us!
We're delighted to hear that your van issue was resolved professionally and in such a friendly atmosphere.
Providing excellent service is always our goal, and it's great to know we delivered for you.
Thank you for choosing Northgate.
Take Care,
Beth
Absolutely fantastic at Huddersfield…
Absolutely fantastic at Huddersfield especially Ashleigh, umar, Chris and Simon.
Great service for our fleet from the Team would definately recommend.
January 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your feedback Raees!
We're thrilled to hear about your positive experience at our Huddersfield branch.
Ashleigh, Umar, Chris, and Simon will be delighted to know their efforts are appreciated.
Providing excellent service for your fleet is our priority, and your recommendation means a lot to us 😊
Thank you for choosing Northgate.
Take care,
Beth
Top notch service
This was my first time using this branch and wow what can I say absolutely amazing service !!!
It was late in the day when I arrived there was ten minutes left till closing most places would be ushering you out the door !
But Umer what a guy managed to find me a vehicle then even helped me unload the goods from the broken down van in to the new one while the whole time being very polite and considerate of the day from from hell I'd had what a credit to the company this man is I would highly recommend going here if your ever stuck and need a vehicle!
December 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for sharing your wonderful experience with us, Gareth
We’re thrilled to hear that Umer went above and beyond to assist you during such a challenging day. His willingness to help, even so close to closing time, and his polite and considerate attitude truly reflect the customer-first values we strive for.
Your kind words about Umer being a credit to our company mean a great deal, and we’ll make sure he’s recognized for his exceptional service.
We’re grateful for your recommendation and delighted that we could turn your tough day around.
We look forward to welcoming you back in the future.
Have a wonderful Christmas ⛄🦌
Take Care,
Beth
Thanks Ash.
I had to visit Northgate Huddersfield this morning with a few problems with my long term hire vehicle. In and out with a replacement vehicle in just over 60 minutes. Ash could not have been more helpful, efficient, courteous and friendly. So thank you Ash. Everything you did this morning was greatly appreciated.
December 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your fantastic feedback, Howard!
We're so pleased to hear that Ash provided such exceptional service during your visit to Northgate Huddersfield.
It's great to know that your issues were resolved quickly and efficiently, and that you felt well taken care of. We'll be sure to pass along your kind words to Ash—he’ll be delighted to hear them.
Thank you for choosing Northgate.
I hope you have wonderful Christmas ⛄
Take Care,
Beth Kell
Customer services has been great at the…
Customer services has been great at the Huddersfield branch always welcomed by Umer and the team when I arrive. Umer has always been clear and efficient with any issues I have had with my vehicle in either getting a replacement or getting my vehicle done as quick as possible! I would also like to thank Ashleigh who alongside Umer fast tracked me getting a permanent vehicle when needed with no stress or issues. I would defo be returning to this branch in the future if needed! hopefully not anytime soon lol but defo felt welcomed and looked after! Many thanks Dan!
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your fantastic feedback!
We're thrilled to hear about your positive experience at the Huddersfield branch.
Umer and the team will be delighted to know their clear communication and efficiency made such a difference, and Ashleigh will be pleased to hear her support in fast-tracking your permanent vehicle was appreciated.
It's great to know you felt welcomed and well taken care of as our aim is to provide a high quality service to our customers.
Thank you so much for the review, i am sure the team at Huddersfield will be delighted to read it.
Thank you for choosing Northgate.
Have a lovely Christmas ⛄
Take Care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.