Changed vehicle on hire today and was served by Kristen who from initial contact on email and then through to check in and handover was professional and nice to deal with Very informative and a cre... See more
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See what reviewers are saying
I dealt with a lovely lady called Gemma Wilkinson , she made sure my experience when opening an account with Northgate was so easy
Company replied
The services being delivered to my vehicle skoda - AF23YLE by Kristen and Lee of the Hull office has been exceptional. Good service delivery team spirit.
Company replied
Very welcoming staff and professional service. Well equipped waiting area with snacks and drinks as well as free WiFi. Kristen and Nigel were incredibly helpful and made me comfortable while I waited... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House, Wiltshire Road, HU4 6PA, Hull, East Yorkshire, United Kingdom
- 01482 575777
4.8
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I dealt with a lovely lady called Gemma…
I dealt with a lovely lady called Gemma Wilkinson , she made sure my experience when opening an account with Northgate was so easy
June 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Lee, thank you for your lovely review!
We’re delighted to hear that Gemma Wilkinson made your experience of opening an account with Northgate so easy and straightforward.
Providing a smooth and supportive service is exactly what we aim for, so it’s great to know Gemma delivered this for you. We’ll be sure to pass on your kind feedback to her.
Thanks again for taking the time to share your experience, and we look forward to supporting you again in the future.
Take care,
Imogen
Good Service Delivery spirit
The services being delivered to my vehicle skoda - AF23YLE by Kristen and Lee of the Hull office has been exceptional.
Good service delivery team spirit.
June 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Oti,
Thank you for your lovely feedback.
We're happy to hear that our Hull branch stood out to you in terms of efficiency and quality. Our depots work incredibly hard to make sure all our customers are serviced as quickly and smoothly as possible, so its good to know there work has made a difference.
We hope to see you again in the future and thank you again for taking the time to leave your review.
Take Care,
Emily
Changed vehicle on hire today
Changed vehicle on hire today and was served by Kristen who from initial contact on email and then through to check in and handover was professional and nice to deal with
Very informative and a credit to the branch
Thanks for great customer service
June 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Phil,
Thanks for taking a moment to provide us your feedback.
We’re delighted to hear about your positive experience with our Hull Branch. It's important to us that are rental processes are clear and easily explained to our customer's, no doubt due to helpful individuals such a Kristen.
It's great to know that her professionalism and work ethic stood out. We’ll be sure to pass your kind comments on to her and the wider team.
Thank you again for choosing us, and we look forward to supporting you in the future.
Take Care,
Emily
Fantastic service from the staff at the…
Fantastic service from the staff at the branch. Very helpful in sorting all bookings out at helpful times.
May 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
HI Jude, thank you for your wonderful review!
We’re delighted to hear the team at the branch provided fantastic service and were so helpful in arranging your bookings at convenient times.
Your kind feedback means a lot to us, and we look forward to assisting you again in the future!
Take care,
Imogen
Friendly staff
Friendly staff, speedy service done while I waited, coffee and snacks on tap, can't complain
May 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi there, thank you for the great review!
We’re delighted to hear you enjoyed the friendly service, quick turnaround, and the coffee and snacks while you waited. It’s wonderful to know we made your visit a comfortable one.
We really appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Very welcoming staff and professional…
Very welcoming staff and professional service. Well equipped waiting area with snacks and drinks as well as free WiFi. Kristen and Nigel were incredibly helpful and made me comfortable while I waited and the mechanics team serviced my van quickly and thoroughly. Highly recommended.
April 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Richard, thank you so much for your fantastic review!
We're delighted to hear you felt welcomed and comfortable during your visit, and that you were able to make use of the waiting area while your van was being taken care of.
Kristen and Nigel will be especially pleased to hear your kind words—we’ll be sure to pass your feedback on to them, along with the workshop team who worked quickly and thoroughly on your vehicle.
We really appreciate your recommendation and look forward to seeing you again in the future!
Take care,
Imogen
Fab service today
Fab service today, Ellie was really welcoming and friendly and was a massive help arranging replacement vehicles to save us another 4hr round trip.
April 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Laura, thank you for your fantastic feedback!
We’re so pleased to hear you had a great experience and that Ellie was able to make things easier for you — especially helping to avoid such a long trip. We’ll be sure to pass on your kind words to her.
We really appreciate your support and look forward to helping you again in the future!
Take care,
Imogen
Fantastic service special thanks to…
Fantastic service special thanks to Ellie and Nigel customer service second to none thank you
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Lee, thank you so much for your kind words!
We're thrilled to hear you had a fantastic experience with us. Ellie and Nigel will be especially pleased to know their efforts made such a positive impression—they truly care about providing the best possible service.
Your feedback means a lot to our team, and we really appreciate you taking the time to share it. If there's ever anything else we can help with, please don’t hesitate to get in touch.
Thanks again!
Imogen
I brought the van in with the engine…
I brought the van in with the engine management light on and was seen by Chris at hull depot and was back on the road very fast after he done a oil change and took the van on a test drive to make sure everything was good to go. Very satisfied
March 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Luke, thank you so much for taking the time to leave us such a kind review!
We’re really pleased to hear that Chris at our Hull depot was able to get your van sorted quickly and back on the road without any hassle. It’s great to know the service, from the oil change to the test drive, gave you confidence that everything was running as it should.
We’ll be sure to pass your feedback on to Chris – he’ll be delighted to hear it!
Thanks again for choosing us, and we look forward to helping you in the future.
Take care,
Imogen
5 stars
Having used northgate on multiple occasions the staff have been excellent very professional and everything is to a high standard in there workplace couldn’t recommend them enough to people.
January 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Gareth, thank you very much for your continued support and kind recommendation!
We’re delighted to hear that you’ve had such positive experiences with Northgate and that our team consistently provides a professional service to a high standard.
Your feedback really means a lot to us, and we look forward to supporting you again in the future 😊
Take care,
Imogen
Efficient work carried out on my…
Efficient work carried out on my vehicle by Erika highly recommend
January 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Al, thank you so much for your kind review!
We’re delighted to hear you were happy with the efficient work carried out on your vehicle. Erika will be especially pleased to receive your recommendation.
We really appreciate your support and look forward to helping you again in the future! 😊
Take care,
Imogen
Always a great experience.
Always a great experience.
Kristen and Nigel are always a pleasure to deal with for years. Always efficient and cheerful.
November 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Dave, thank you so much for your wonderful review!
We’re delighted to hear that you’ve consistently had a great experience with us.
Kristen and Nigel will be thrilled to know their efficiency and cheerful service have made such a positive impact over the years.
Take care,
Imogen
Had the van serviced yesterday very…
Had the van serviced yesterday very professional and polite at the reception fan was only in there a couple of hours all done would recommend
November 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Richard, thank you for taking the time to share your experience!
We’re so pleased to hear that your van service went smoothly and that our reception team were professional and polite.
We really appreciate your recommendation and look forward to seeing you again in the future!
Take care,
Imogen
Nige on reception and Chris wher…
Nige on reception and Chris wher excellent as usual very efficient and courteous
Thank you
Lee
October 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Lee, thank you so much for sharing your experience! 😊
I’ll pass on your kind words to Nige on reception and Chris, letting them know they’re doing a fantastic job at the Croydon branch of Northgate Vehicle Hire - Croydon — your praise for their efficiency and courtesy really means a lot to us.
We look forward to welcoming you back soon — thanks again for taking the time to leave this review.
Take care,
Imogen
Chris sorted a couple issues I had…
Chris sorted a couple issues I had today. Lovely
Chap kept me updated with everything because it took a bit longer👍
August 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Alpha, thanks so much for your great review!
We’re glad Chris could help sort out your issues and keep you updated along the way—that communication really matters, especially when things take a bit longer. We’ll be sure to pass on your kind words to him!
We appreciate you choosing us and hope to assist you again whenever you need.
Take care,
Imogen
Short notice fix
Called in late Friday with some warnings on the dashboard
Mark had a look at my vehicle and identified the problem swiftly.
Booked me in at the earliest opportunity to rectify.
Had a while you wait appointment. They found me a nice quiet area to work while I waited.
Mark came to find me once he was done. All in all great service.
July 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Richard, thank you for sharing your experience!
We’re so pleased to hear that Mark was able to quickly identify and fix the issue, and that you felt comfortable while waiting. Providing great service and making things easy for our customers is what we strive for.
We’ll be sure to pass on your kind words to Mark.
Thanks again for choosing us — we’re here whenever you need us!
Take care,
Imogen
So easy to deal with
So easy to deal with. Staff always friendly and welcoming
July 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Julian, thank you so much for your lovely feedback!
We’re delighted to hear that our team’s friendliness and welcoming approach made your experience easy and enjoyable.
We really appreciate your kind words and look forward to helping you again soon!
Take care,
Imogen
If all hire company's could be as good
Brilliant service from erika the tech
Couldn't of been more helpful and thorough
Also the waiting room was very nice
With all the amenities food and drinks and very comfy chairs 👌👌
July 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Neil, thanks so much for your fantastic feedback!
We’re thrilled to hear Erika provided such helpful and thorough service — she’ll be really happy to know you appreciated her work.
It’s great to hear you enjoyed the waiting room too; we always want our guests to feel comfortable and well looked after. 👌
We can’t wait to welcome you back soon.
Take care,
Imogen
Good experience and quick service and…
Good experience and quick service and Erika kept us up to date with what happening to our vehicle
July 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Hi Liam, thank you for your great feedback!
We’re happy to hear you had a good experience and that Erika kept you well informed throughout the service. We’ll be sure to pass on your kind words to her!
If you need anything else, just let us know.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Hull
Hi there, thank you for your lovely feedback!
We’re glad you felt welcomed and enjoyed our facilities.
We look forward to welcoming you back soon!
Take care,
Imogen
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