Nothgate hull brilliant service, Nigel was so helpful nothing was to much trouble, helped me out twice with an issue and was sorted hassle free in minutes! Thanks Nigel
Company replied
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See what reviewers are saying
First time using here for a work van service, had a lovely welcome this morning by Kristen, coffee made for me and snacks available. Had a lovely area set up where I could set up with laptop and do so... See more
Company replied
Very welcoming staff and professional service. Well equipped waiting area with snacks and drinks as well as free WiFi. Kristen and Nigel were incredibly helpful and made me comfortable while I waited... See more
Company replied
Having booked my Lease Van in for repair,The diagnosis and repair was prompt.Big thanks to Dairycoates Branch Manager and the girls in the office who actually went the extra mile and to which my repla... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House, Wiltshire Road, HU4 6PA, Hull, East Yorkshire, United Kingdom
- 01482 575777
4.8
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Credit where credit is due
The staff at Northgate Hull are so helpful we have a number of vehicles hired from you and the staff bend over backwards to help me all very profession friendly and polite even though the branch is under pressure from the lack of vehicle techs well done and thank you
April 19, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Hull
HI Mark,
That is fantastic to hear, It is so pleasing to hear that the Hull team have provided you with 5* service even when under such circumstances. Thank you for taking the time to feedback and I am sure that the Hull team will be thrilled.
Take care
Laura Griffiths
Big thankyou to Gemma @ Northgate Hull
Big thankyou to Gemma @ Northgate Hull, helped me out massively getting a driver mobile again 17/04/2023. Without her Professionalism and authority i think I'd still be going round and round in circles with the other branch involved.
April 17, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Jon, thank you for leaving such a great review of our Hull team, Gemma. Feed back such as this is so refreshing and it means a lot to those who are working tirelessly to ensure our customers get the best experience possible.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Sales and staff extremely efficient and…
Sales and staff extremely efficient and helpful, Kristen & Michelle.
January 16, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thanks for your review Stephen! I am sure the Team at Hull will be thrilled to hear of how they are able to assist with your business needs.
Take care and thanks again!
-Laura Griffiths
Customer Services
Shocking company shocking customer service
4 days ago
NEW
The MOST horrific service I have ever received as a company ever called after having zero updates are waiting for new van for over a year to be told by Karl that he doesnt know if the vans coming or not It was almost laughable to hear such a tone, promised us an update the last 10 times we called and never ever comes back to us. Complaints team dont care, its almost asif bad customer service is allowed, they say they are not paid enough to supply updates on leadtimes (there exact words) even when complaining about the tone the company was not interested and did not address it at all, zero apology. Theres a national shortage of stock we know but why not try being honest with your customers, set realistic expectations instead of keeping them hanging and giving them unreasonable unacceptable responses when they call, your sales agents do not care they are openly telling your customers they dont know if there orders will ever come and they're not paid enough to check listen to tour calls. DO NOT USE!!!!
July 12, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Good Morning Sarah,
We are really sorry to hear of the issues that you have been experiencing with Northgate. This type of service is not a true reflection of the usual high standards in which we aim to deliver. We would really like to have this matter investigated for you, please could you contact us on Tel: 03330 431095 or customer.services@northgate.co.uk so that we can discuss this further?
We look forward to hearing from you.
Kind Regards,
Laura Griffiths
Northgate Hull are Brilliant!
Northgate Hull are always happy to assist. The staff there are great. Sean and all the girls are always professional and friendly. Would recommend.
March 23, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Hull
This is exactly the services in which we aim to deliver! Thank you for leaving a review of your experience with Northgate thus far.
Take care!
-Laura Griffiths
After having numerous problems with the…
After having numerous problems with the vehicle I drove,I allways found all the staff at hull branch, very helpful and allways willing to go the extra mile to deal with any issues I had.
From the staff at the front desk to the mechanics on the shop floor they are all very professional and very easy to talk to and resolve any problems you have.
Great service
March 18, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Hull
A great service is exactly what we aim to offer, Melvin!
Thank you for your fantastic review, I will be sure to pass this over to our team at Hull who will be thrilled to hear of your feedback.
Thanks again and take care.
Carleane
SERVICE LEVELS
Gemma, Sean, Kristen and the gang are always extremely helpful and the level of service is extremely high, sometimes in our circumstances at very short notice. Highly recommended.
March 7, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Hull
It is really pleasing to hear that the Team at Hull are always there to help and meet with your business needs. I will be sure to pass this feedback over to them.
If there is ever anything that we can do to help, you know where we are!
Take care.
Laura griffiths
GREAT customer service
I had various issues with the van which were missed when it went for service and MOT. Rather disapointed that there were issues, I contacted the branch who bent over backwards to solve the problem.....courtesy van at their cost and van collected and returned in 24 hours!
A Happy Customer
October 13, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thank you so much for your review, Jeremy! It is really pleasing to hear that our Hull Depot have gone above and beyond to turn a disappointing experience into a positive one.
I will ensure that this is fed back to the relevant Management and I am sure they will be thrilled!
Take care!
-Laura Griffiths
Customer Services
Excellent service
September 30, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thanks for the Excellent feedback Paul, it's appreciated!
Well organised
Well organised, good reception and also nice coffee while waiting.
September 28, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Hull
Thanks Dave, always important to have a good cup of coffee!
We'll make sure our Hull branch receive your feedback.
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