Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem G... See more
Company replied
Location
Switch location12 Harbour Road, Longman Industrial Estate, IV1 1SY Inverness, Scotland, GB
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See what reviewers are saying
Since you have a branch in the highlands now I have found this so useful…using third parties and having uncertainty as to where my van was going before was not ideal but the Inverness branch are brill... See more
Company replied
Had to have a car swapped over, fast and efficient. Showed round new car everything explained clearly. Big thanks to Fay in the workshop for sorting out a bigger car for me and my family and to Paul a... See more
Company replied
As a fairly new customer to Northgate I wanted to share my experiences so far. The local branch to me Inverness has been great providing me a fantastic service each time I visit with one of my vans. L... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
12 Harbour Road, Longman Industrial Estate, IV1 1SY, Inverness, Scotland, United Kingdom
- 01463 211 100
3.7
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Not the best
I recently visited Northgate Vehicle Hire in Inverness and unfortunately had a very disappointing customer service experience.
The older grey-haired lady who was covering due to staff shortages was rude and abrupt throughout my visit. Her manner came across as dismissive and unprofessional, which made what should have been a straightforward interaction unnecessarily unpleasant.
What I found particularly inappropriate was that she attempted to diagnose the fault with my vehicle despite, as far as I am aware, not being a qualified mechanic. Making assumptions about a vehicle’s mechanical issues without the appropriate qualifications is unhelpful and frustrating, especially when customers are looking for professional service.
I also witnessed her speaking rudely to other members of staff, particularly the drivers. Seeing employees treated in that way created an uncomfortable atmosphere and reflected poorly on the branch.
I understand that staff shortages can put people under pressure, but that is not an excuse for poor customer service or disrespectful behaviour towards customers and colleagues. I hope management addresses these concerns and ensures everyone is treated with professionalism and respect
July 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hello, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Horrendous experience
Oh how this place has gone down hill over the last short while. Used to come in here and everyone was friendly and helpful but not now! Now you have a building full of arrogant useless lazy staff especially the girl at the front desk that treats you like an inconvenience who is exceptionally rude and completely clueless to even what day it is, then you have management that just don’t want to get involved to assist instead just state “that’s the way head office say we have to do it” worst rental company in Inverness by far.
100% would advise anyone to avoid this place unless you enjoy being spoken down to.
July 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Brian, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience didn't meet your expectations.
It's particularly disappointing to read that you felt our customer service had fallen short, as providing a welcoming, helpful and professional experience is something we take very seriously. We're sorry to hear that you felt unsupported and that your interactions with our team left you feeling this way.
Your comments have been noted and will be shared with the relevant management team so they can review what happened. We would appreciate the opportunity to investigate your concerns further and better understand your experience.
If you're happy to do so, please contact our Customer Services team at customer.services@northgate.co.uk with your contact details and any additional information, so we can look into this properly.
We value all feedback, as it helps us improve, and we hope you'll give us the opportunity to restore your confidence in our service.
Take care,
Imogen
Excellent service from the team
Excellent service from the team
Drove in as Ad blue warning light came on
Fixed promptly while I waited
The complimentary coffee was excellent too
Well done
January 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi John, thank you for your excellent review!
We’re so pleased to hear the team were able to help you promptly and get everything sorted while you waited. We’re also glad you enjoyed the complimentary coffee ☕️!
Your kind words mean a lot to us, and we look forward to welcoming you back again in the future.
Take care,
Imogen
Excellent Service Very Enjoyable…
Excellent Service Very Enjoyable Experience Would Definitely Recommend These People.Peter And Billy Go That Extra Mile When Delivering Your Vehicle Very Professional And Polite Was Very Pleased With This Company Will Definitely Be Using Again Peter And Billy Are Diamonds .
August 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Pamela, thank you so much for your fantastic feedback.
We’re thrilled to hear that Peter and Billy went the extra mile to make your experience so enjoyable and professional. They truly are diamonds, and we’ll be sure to let them know how much you appreciate their hard work and kindness.
We can’t wait to assist you again in the future!
Take care,
Imogen
Northgate were a pleasure to deal with
Northgate were a pleasure to deal with. The vehicle was delivered and collected promptly, all staff were friendly and professional. I would highly recommend this company.
August 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi there, thank you so much for your wonderful feedback!
We’re delighted to hear that you had a smooth experience with our friendly and professional team, and that the vehicle delivery and collection went promptly.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Take care,
Imogen
Northgate provided a fantastic service
Northgate provided a fantastic service. Excellent communication. Prompt. Professional and very friendly. Lovely company to deal with. Peter Robinson was just top notch.
Could not recommend higher.
July 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Minni, thank you so much for your fantastic review!
We’re thrilled to hear that Peter Robinson and the rest of the team provided you with excellent communication and service. It means a lot to us that you found us professional, prompt, and friendly.
Your high recommendation truly makes our day! If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Take care,
Imogen
Peter R and Billy
Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem Great service and two plesant and professional gentlemen.
July 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi James, thank you so much for your kind words! 😊
We're thrilled to hear that our team provided you with timely, professional, and friendly service during the delivery of your replacement hire car. It's wonderful to know that you felt well-informed and supported throughout the process.
Your feedback means a lot to us, and we'll be sure to pass along your appreciation to Peter and Billy—they'll be delighted to hear it!
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help and look forward to assisting you again in the future.
Take care,
Imogen
Accident replacement vehicle
Delivered a replacement car whilst my own in accident repair. Service exemplary —-efficient and friendly— delivering to my home exactly on time with the ideal vehicle in spotless condition.
Communication clear and effective with a human touch.
Thanks Peter and Billy!
June 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Peter and Billy, thank you so much for your kind words!
We’re thrilled to hear that Peter and Billy provided you with an exemplary and friendly service, delivering the perfect replacement car right on time and in spotless condition. It means a lot to us that our communication came across clear and with that personal touch we always strive for.
If you ever need us again, we’ll be here to help!
Take care,
Imogen
Fantastic service
Fantastic service, friendly, helpful staff, and excellent condition vehicles. All round great hire experience, especially from Peter and Faye.
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for the fantastic review, Stephen! We're delighted to hear you had a great hire experience and that our vehicles and service met your expectations.
A special thanks for mentioning Peter and Faye — we’ll be sure to pass along your kind words to them. They’ll be thrilled to know they made a positive impact.
We really appreciate you choosing Northgate and hope to see you again soon!
Take care,
Emma
Excellent service from Peter and Faye…
Excellent service from Peter and Faye dropping off my vehicle - couldn't find nicer people!
June 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Sarah, thank you so much for your 5-star review! We’re thrilled to hear that Peter and Faye provided you with excellent service — we couldn’t agree more, they’re wonderful team members. I’ll be sure to pass your compliments on to them!
Thanks again for choosing Northgate. We look forward to seeing you again soon!
Take care,
Emma
Great service from Peter and Paul on…
Great service from Peter and Paul on delivery and collection of hire vehicle whilst my car was in the garage being repaired! Lovely guys, highly recommend!
June 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hey Rachael, thanks so much for your fantastic feedback!
We’re thrilled to hear that Peter and Paul provided great service with the delivery and collection of your hire vehicle. We’ll be sure to pass on your kind words to them — they’ll really appreciate it!
Thanks for recommending us and for choosing Northgate.
Take care,
Emma
Friendly and Professional Service from Peter and Paul
Peter and Paul came to drop off a van from the fleet hire company Inverness, and they were honestly the nicest guys. Super friendly, helpful, and made the whole process really smooth. They took the time to show me everything I needed to know about the new van.which I really appreciated. On top of that, they cleared out my old van and packed it neatly in my new van saving me the hassle especially helpful since I’m working alone in the office and couldn’t leave. Really grateful for how easy they made it. Top service.
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you for your lovely feedback, Samantha! We strive to provide a seamless experience for our valued customers, and I’m delighted to hear that Peter and Paul did exactly that.
It’s always encouraging to hear about experiences like yours where dedicated individuals go the extra mile to assist customers. If you ever need further assistance or have more feedback to share, please don’t hesitate to reach out. We’re here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care,
Emma
Excellent service
Called in on the off chance as the van started to make a lot of road noise
Booked in and diagnosed with a wheel bearing replacement required
Did this while I waited
Excellent service with fast efficient service
Highly recommend
May 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi John,
Thank you so much for taking the time to share your experience! We’re glad we could quickly diagnose and fix the issue while you waited. Providing fast, efficient, and reliable service is our top priority, and it’s wonderful to hear you felt well taken care of. We truly appreciate your recommendation and look forward to helping you again in the future!
Thanks again!
Had to have a car swapped over
Had to have a car swapped over, fast and efficient. Showed round new car everything explained clearly. Big thanks to Fay in the workshop for sorting out a bigger car for me and my family and to Paul and Peter for delivering quickly straight to my address.
May 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Rachel, thank you so much for your wonderful review!
We're thrilled to hear that the car swap went smoothly and that Fay, Paul, and Peter were able to assist you and your family effectively. It's fantastic to know that everything was explained clearly and that the delivery was prompt.
Your feedback means a lot to us, and we'll be sure to pass on your thanks to Fay, Paul, and Peter. If you ever need assistance in the future, please don't hesitate to reach out.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Inverness
Hi Pietor, thank you for your feedback!
We’re glad to hear you had a quick and efficient experience with our garage. We always aim to provide fast service without compromising on quality, and it’s great to know we hit the mark for you!
If you need anything in the future, don’t hesitate to reach out.
Take care,
Imogen
Great Service Inverness ⭐️⭐️⭐️⭐️⭐️
Great Service Inverness ⭐️⭐️⭐️⭐️⭐️
Can’t fault them at all ,they make my life so much easier 🙏
Keep up the good work 👌
May 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for your fantastic feedback!
We’re really pleased to hear that the Inverness team has made such a positive impact and helped make things easier for you. Your kind words and continued support mean a lot to us – we’ll be sure to pass this on to the team!
Thanks again, and if there’s ever anything you need, don’t hesitate to reach out.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Inverness
Thank you for your kind words Jonathan.
we really appreciate you taking the time to leave us a 5* review.
It's always a pleasure to support you.
Take Care,
Beth
Liberty
Dropped van of as there was an issue with it. They managed to fix it within a hour or so. Great service.
January 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for your feedback!
We're thrilled to hear that your van was fixed so quickly and that you were pleased with the service.
Providing efficient and reliable support is always our goal. We’re here whenever you need us!
Thank you for choosing Northgate.
Take Care,
Beth
Friendly staff and very helpful
The staff were very friendly and helpful, I came in without an appointment and they had no issues with helping me. A very pleasant experience .
October 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Eliot, thank you for sharing your wonderful experience with us! It is great to hear that our team at Inverness have provided you with the 5* service in which we aim to deliver.
Take care,
Laura
Good service and staff
As a fairly new customer to Northgate I wanted to share my experiences so far. The local branch to me Inverness has been great providing me a fantastic service each time I visit with one of my vans. Lee the general manager is very helpful and has ensured that we always have a positive experience.
September 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you for taking the time to leave your positive feedback, Ross.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by all of the staff from the branch at Inverness.
I am sure they will be delighted to see your lovely comments about your experience so far.
If there is anything else we can do for you, please let us know and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
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