Dropped my van off at the branch this morning @7.51 😂😂 Met by a happy cheery lady.. Very quick and efficient with my van and was in and out in 2hrs. Great service and would highly recommend th... See more
Company replied
Location
Switch location12 Harbour Road, Longman Industrial Estate, IV1 1SY Inverness, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem G... See more
Company replied
Since you have a branch in the highlands now I have found this so useful…using third parties and having uncertainty as to where my van was going before was not ideal but the Inverness branch are brill... See more
Company replied
Had to have a car swapped over, fast and efficient. Showed round new car everything explained clearly. Big thanks to Fay in the workshop for sorting out a bigger car for me and my family and to Paul a... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
12 Harbour Road, Longman Industrial Estate, IV1 1SY, Inverness, Scotland, United Kingdom
- 01463 211 100
3.6
Average
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff and very helpful
The staff were very friendly and helpful, I came in without an appointment and they had no issues with helping me. A very pleasant experience .
October 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hi Eliot, thank you for sharing your wonderful experience with us! It is great to hear that our team at Inverness have provided you with the 5* service in which we aim to deliver.
Take care,
Laura
Good service and staff
As a fairly new customer to Northgate I wanted to share my experiences so far. The local branch to me Inverness has been great providing me a fantastic service each time I visit with one of my vans. Lee the general manager is very helpful and has ensured that we always have a positive experience.
September 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you for taking the time to leave your positive feedback, Ross.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by all of the staff from the branch at Inverness.
I am sure they will be delighted to see your lovely comments about your experience so far.
If there is anything else we can do for you, please let us know and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for taking the time to leave such a great review, Janet.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I had my van in for a service recently…
I had my van in for a service recently at North gate Inverness and was impressed with all aspects.
Great communication from the staff and it all went without a hitch.
I will definitely be back.
February 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Hey Jim!
Thank you so much for sharing your positive experience with Northgate.
We are thrilled to hear that the branch managed to exceed your expectations by completing the service ahead of schedule, and also demonstrated exceptional helpfulness throughout the process.
Your kind words and your wonderful review are truly appreciated.
If there's anything else we can help you with in the future, please don't hesitate to reach out.
Take Care,
Beth Kell
Vantasic!!
Since you have a branch in the highlands now I have found this so useful…using third parties and having uncertainty as to where my van was going before was not ideal but the Inverness branch are brilliant! They go above and beyond and alway make time for any problems I might have. The staff are always cheery and welcoming. The work gets done and gets me back on the road! Thanks Inverness you’re vantasic!
January 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for taking the time to leave such a brilliant review, Dani.
Putting our customers first is what we do, and I am so pleased to see that our new Inverness branch has demonstrated this ethos. I am sure that the team there will be overjoyed to see your kind feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for taking the time to leave such an excellent review, Ross.
While it can feel like such a nightmare when a vehicle breaks down, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that our team at Inverness will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Routine maintenance...
On attending the branch for routine maintenance on my vehicle it was very clear that everyone has a part to play. I was kept informed on the progress of my vehicle throughout. Very friendly and polite staff.
February 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
What lovely feedback, thank you John!
Not only did the branch provide a 5* service but they also provided regular updates while your vehicle was getting a service which is fantastic to hear.
The Team at Inverness are a credit to Northgate and your review is a refection of that.
Take care,
Beth Kell
Great service…
Excellent service always friendly and helpful. Took my van in with an EML fault fixed on the day even got a nice coffee.
February 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Inverness
Thank you so much for taking the time to leave such an excellent review, Fiona.
While we understand that it can feel like a nightmare when a vehicle need to come in to the branch with issues like your EML fault, Northgate will always be here to assist you and get you back on the road as soon as possible and make sure that you're comfortable while you wait. I am sure that the team at Inverness will be so happy to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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