Northgate’s Norwich branch have always given me prompt and courteous service, they are extremely friendly professional and helpful. Any issues I had with my long term Mondeo Estate service car have b... See more
Company replied
Location
Switch locationAirport Industrial Estate, Anson Road, NR6 6ED Norwich, Norfolk, GB
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See what reviewers are saying
Having dealt with the Norwich Branch of Northgate Vehicle Hire for quite a few months now. I’d like to pass on my gratitude for their professionalism and dedication to fulfilling customer requirements... See more
Company replied
Excellent service- any time I did come here been treated absolutely great Very helpful more then happy to recommend to any one
Company replied
Dropped in to Norwich Branch with a mechanical issue. Service Babe quickly dealt with the issue and I was back on my way in under half an hour. Excellent service considering it was a drop in visit ra... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Airport Industrial Estate, Anson Road, NR6 6ED, Norwich, Norfolk, United Kingdom
- 01603 416411
4.8
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Staff are genial and professional. Really lovely experience.
August 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Reuben, thank you for your wonderful review!
We're delighted to hear you had such a lovely experience with us. It's great to know our team made a positive impression with their friendly and professional service.
We really appreciate your kind words and look forward to welcoming you back again soon!
Take care,
Imogen
Excellent service- any time I did come…
Excellent service- any time I did come here been treated absolutely great
Very helpful more then happy to recommend to any one
July 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Ali, thank you so much for your kind review! We're delighted to hear that you've consistently had such positive experiences with us.
It's wonderful to know that our team has made you feel welcome and provided the helpful service we strive for every day. Your recommendation means a great deal to us, and we'll be sure to share your lovely feedback with the team.
Thank you again for your continued support—we look forward to welcoming you back whenever you need us.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Norwich
Hi Sadko, thank you for your fantastic review!
We’re delighted to hear that you found our team friendly, quick, professional, and happy.
Providing efficient service with a positive attitude is exactly what we strive for, so it’s wonderful to know this was reflected in your experience.
We appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Excellent service by the Lindsey and…
Excellent service by the Lindsey and the Northgate team
June 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi there, thank you for your excellent review!
We’re delighted to hear that Lindsey and the Northgate team provided you with great service.
We really appreciate your kind feedback and will be sure to pass your comments on to them. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Take care,
Imogen
As always a great service
June 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Carl, thank you for your kind review!
We're delighted to hear that you continue to receive great service from our team.
Your ongoing support and feedback are greatly appreciated, and we look forward to assisting you again in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Norwich
Hi Gilly, thank you so much for your 5 star review.
If you need help writing any more responses — short, long, formal, or friendly — just let me know. 😊
Take care
Imogen
VAN EXCHANGE
From the reception staff to the guys and girls in the office all were extremely helpful and considerate to my needs and requirements
October 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thanks so much for the awesome 5-star review! It’s great to hear that everyone—from our reception team to the office team—was so helpful and considerate to your needs. We always aim to make things as smooth and friendly as possible, so your feedback really means a lot to us!
Thanks again for choosing Northgate, and we hope to see you again soon!
Take care,
Emma
norwich northgate branch…
Whenever I come to norwich branch northgate I'm always made to feel very welcome by everyone I've never had a bad experience at this branch they always go above and beyond to please.
They are a credit to northgate vehicle hire they really are.
Many thanks Paul Johnson
Johnsons Removals Ltd
British heart foundation
June 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Paul, thank you so much for your wonderful feedback! It’s fantastic to hear that the Norwich branch always makes you feel welcome and goes above and beyond to help. We’re proud to have such a dedicated team, and I’m sure they’ll be thrilled to hear your kind words.
Thanks again for choosing Northgate — we look forward to seeing you again soon!
Take care,
Emma
Great Service!
Dropped a van in due to a recall. Staff extremely friendly and accommodating. Looked after me whilst I was waiting for the van to be looked at. The lady on reception was particularly attentive whilst I was waiting. Great experience.
May 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Daniel, thank you for taking the time to share your experience!
We're really pleased to hear that our team made you feel welcome and well looked after during your visit. It's great to know the lady on reception stood out — we'll be sure to pass on your kind words to her.
We're glad we could make your recall visit a positive one, and we hope to see you again soon. 🙂
Take care,
Imogen
Neil at Northgate couldn’t have been…
Neil at Northgate couldn’t have been more helpful.
Great service 👍
April 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you for your feedback!
We're delighted to hear that Neil was so helpful and that you received great service – we'll be sure to pass on your kind words. 👍
Thank you for choosing Northgate.
Take Care,
Beth
North gate for the win
Staff were very friendly and vehicle serviced as efficiently as possible.
March 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you for your kind words!
We're delighted to hear that our staff's friendliness and efficient service met your expectations.
Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Norwich
Thank you for your feedback, Kristaan!
We are pleased to hear that the Team at Norwich provided you with the 5* service in which we aim to deliver.
Thank you for choosing Northgate.
Take Care,
Beth
Stellar Service
Awesome experience. Needed a work van ASAP due to demand and they sorted me out and were great every step of the way
~ DRW Cleaning Services
January 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hello, thank you for your fantastic review!
We're so glad we could help you get a work van quickly to meet your demand. Providing great service every step of the way is what we strive for, and it’s wonderful to hear we delivered. We truly appreciate your support, DRW Cleaning Services, and look forward to assisting you again in the future!
Take care,
Imogen
Patient, understanding, easy to work with
Having been in a stressful car crash, Andy was super diligent and helpful with choosing a car that best suited the one I lost. There was an issue with the first choice not meeting the boot size criterium, but Andy was patient and quick at swapping out my car hire, and also walked me through how to drive a car with a much different arrangement to my manual transmission car.
November 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you for sharing your experience with us, Raymond.
We’re truly sorry to hear about your car crash and can only imagine how stressful that must have been. It’s heartening to know that Andy was able to provide the diligence, patience, and support you needed during this challenging time.
I am so pleased the team were able to help you find a suitable replacement and ensure you felt confident transitioning to a different vehicle setup.
Your kind words about Andy’s efforts will mean a lot to him, and we’ll be sure to pass them along.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great customer service and always happy…
Great customer service and always happy to help to get us a van. THE FOH TEAM ARE AMAZING
November 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you for your fantastic feedback, Josh!
I am really happy to hear that you received great customer service and found our team eager to help with your van needs.
I'll be sure to pass along your praise to our wonderful front-of-house team at the Norwich branch.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Norwich
Hey Jamie!
It is fantastic to hear that our Norwich Depot has been able to provide you with the service in which we thrive to deliver.
If there is anything more we could of done for you to increase your review to 5* please let us know.
All comments are welcome at customer.services@northgate.co.uk.
We look forward to working with you long into the future.
Take care,
Beth Kell
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for your lovely review, Carl!
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Norwich
Thank you for your fantastic feedback!
We are pleased to hear that the Team at Norwich provided you with the 5* service in which we aim to deliver.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Fantastic service .
Fantastic service .. quick.. and straight to the point..
August 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Lukasz, thank you so much for your 5 star review!
It is very pleasing to hear that the team at Norwich delivered fantastic service and provided a seamless process, I can assure you that the team at Norwich will be thrilled to hear about your review.
We look forward to working with you long into the future.
Take care,
Imogen
As you would expect from an industry…
As you would expect from an industry leader, first class service and attention to detail. Staff are friendly, professional and always happy to help.
Highly recommended.
July 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
This is great news Aron, we are pleased to hear that the Norwich Team have provided you with the service in which we aim to deliver.
We look forward to working with you long into the future.
Take care,
Laura
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