Northgate’s Norwich branch have always given me prompt and courteous service, they are extremely friendly professional and helpful. Any issues I had with my long term Mondeo Estate service car have b... See more
Company replied
Location
Switch locationAirport Industrial Estate, Anson Road, NR6 6ED Norwich, Norfolk, GB
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See what reviewers are saying
Having dealt with the Norwich Branch of Northgate Vehicle Hire for quite a few months now. I’d like to pass on my gratitude for their professionalism and dedication to fulfilling customer requirements... See more
Company replied
Dropped in to Norwich Branch with a mechanical issue. Service Babe quickly dealt with the issue and I was back on my way in under half an hour. Excellent service considering it was a drop in visit ra... See more
Company replied
Excellent service- any time I did come here been treated absolutely great Very helpful more then happy to recommend to any one
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Airport Industrial Estate, Anson Road, NR6 6ED, Norwich, Norfolk, United Kingdom
- 01603 416411
4.8
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
As you would expect from an industry…
As you would expect from an industry leader, first class service and attention to detail. Staff are friendly, professional and always happy to help.
Highly recommended.
July 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
This is great news Aron, we are pleased to hear that the Norwich Team have provided you with the service in which we aim to deliver.
We look forward to working with you long into the future.
Take care,
Laura
Very helpful and updated on progress
Very helpful and updated on progress
July 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Harry, thank you so much for your 5 star review!
We really value our customer's feedback as we strive to deliver the best service possible! I can assure you that the team at Norwich will be thrilled to hear about your review.
We look forward to working with you long into the future.
Take care,
Imogen
Fantastic service
Fantastic service, friendly and polite people who are very helpfull.
July 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
We are so pleased to hear that you experienced fantastic and friendly customer service from our team at Norwich.
It is always our pleasure to provide a fast and seamless service to our customers and I am pleased to see the branch demonstrated the 5* service in which we aim to offer.
Once again, we really appreciate your feedback!
Thank you for choosing Northgate as your vehicle provider.
Take care,
Beth Kell
Excellent service and very friendly and…
Excellent service and very friendly and helpful staff
July 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Stuart, thank you so much for your 5 star review!
We are so delighted to hear that you experienced great service when visiting our local Northgate branch, we always strive to provide the best service to our customers. I can assure you that the team at Norwich will be thrilled to hear your review.
We look forward to working with you long into the future.
Take care,
Imogen
Brilliant service
Brilliant service the lady in reception was very pleasant
July 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Elliot, thank you so much for your 5 star review!
We are delighted to hear that you experienced excellent customer service from our team at the Norwich branch. I can assure you that the team will be thrilled to hear your positive feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Excellent service always incredible…
Excellent service always incredible helpful when needing a Van.
July 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Mark, thank you so much for your 5 star review!
It is amazing to hear that you received excellent service from our team at Norwich, we always strive to delivery the best service possible to our fabulous customers!
We look forward to working with you long into the future.
Take care,
Imogen
Everyone was very helpful and clear on…
Everyone was very helpful and clear on what was being done.
July 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Jack, thank you so much for your 5 star review!
It is very pleasing to hear that you had a helpful and seamless experience at our local Northgate depot in Norwich, we take pride in giving our customers the service they deserve.
I can assure you they will be thrilled to hear about your feedback.
Take care,
Imogen
Amazing customer service
Amazing customer service, quick and easy to use and very accommodating. 100% would recommend.
May 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you for your 5* review Daniel. It is pleasing to hear that we have provided you with the service in which we strive to deliver to all of our customers.
Take care,
Laura
Northgate’s Norwich branch
Northgate’s Norwich branch have always given me prompt and courteous service, they are extremely friendly professional and helpful. Any issues I had with my long term Mondeo Estate service car have been swiftly resolved enabling me to best service my customer base. Good job done with integrity
100% recommend.
May 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hi Lee, thank you so much for your 5 star review!
We are so pleased to hear you had a great experience at our Norwich depot, we always love to make our customers feel welcome when visiting our local branches. I can assure you the Norwich branch will be thrilled to hear your positive response.
We look forward to working with you long into the future.
Take care,
Imogen
Excellent Freindly Service
Dropped in to Norwich Branch with a mechanical issue. Service Babe quickly dealt with the issue and I was back on my way in under half an hour.
Excellent service considering it was a drop in visit rather than booked. Look forward to the next visit, hopefully for a scheduled service.
April 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for your feedback, Derek! We're thrilled to hear that we were able to quickly resolve your mechanical issue during your drop-in visit to our Norwich Branch. Providing efficient and effective service, especially on short notice, is always our priority. We appreciate your kind words and look forward to welcoming you back. If you have any further questions or concerns in the meantime, please don't hesitate to reach out.
Take care,
Laura
Good service
Yet again, exceptional service, and today its upgraded day. Finally got a new company van, with the help of Shantelle and the team.
Thank you.
March 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave such an exceptional review, Neil.
Sometimes it can take a while, especially with the strain on the industry, but Northgate will always do their level best to get you the vehicle that you need. I am certain that Shantelle and the team will be elated to see that their hard work has been recognised.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave such a great review, James. It is a pleasure to see that your experience with Northgate has exceeded your expectations, and I sincerely hope that we continue to do so.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent staff,very friendly
Excellent staff,very friendly, always helpful, do their best to help with any issues
March 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you Colin, for such a nice words. The whole team at Northgate are always happy to help.
Take care
Zuzana
I have been dealing with the Norwich…
I have been dealing with the Norwich branch for a number of years and have to say i have never received a bad experience
February 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave such an great review, John. It is a pleasure to see what a positive experience you've had with our Norwich branch over the years and I am certain that the team there will be on cloud nine with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very considerate after a vehicle…
Very considerate after a vehicle breakdown, the branch manager sorted a courtesy very as quick as he could and advised that he would contact me as soon as a more suitable.
March 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave such an encouraging review, Chris.
We know it can feel like a nightmare when a vehicle breaks down, that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure the team at Norwich will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Ayisha and the team are fab!
Ayisha and the team are fab!! Thank you
February 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave your kind words for Ayisha and the team, Sarah. I am sure that they will be delighted by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Fantastic customer service and…
Fantastic customer service and experience, Northgate Norwich went above and beyond for me and my company, I would recommend Northgate Norwich to anyone, friendly service and great rates.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave such a fantastic review, Chris.
It is an absolute pleasure to see our team at Norwich being singled out for such great service, and I am sure they too will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Staff always friendly and helpful.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Hey Steven, thank you for your lovely review of the Norwich branch.
Putting our customers needs first is what we do here at Northgate and I am delighted that the staff at Norwich branch have demonstrated this ethos during your visit.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Great customer service
Having dealt with the Norwich Branch of Northgate Vehicle Hire for quite a few months now. I’d like to pass on my gratitude for their professionalism and dedication to fulfilling customer requirements. They have on many occasion gone above and beyond to assist with the many queries I have thrown their way. Thank you.
February 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you so much for taking the time to leave such a great review, Gary.
It is an absolute pleasure to see that your experience with our Norwich branch has been such a positive one. I am sure that they will all be over the moon with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very helpful and very friendly
Very helpful and very friendly, always feel looked after.
February 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Norwich
Thank you for taking the time to share your feedback Mark!
We're delighted to hear that you were provided with the 5* customer service we aim to deliver and you were well looked after during your visit.
If there is anything else we can assist you with, feel free to let us know.
Take care,
Beth Kell
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