Our experience with Northgate Penrith has been consistently very good. The team are professional and genuinely helpful, always ensuring our needs are met quickly and efficiently. The vehicles are we... See more
Company replied
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The Penrith depot has come on in leaps and bounds recently thanks to additional members of staff and more importantly for me, the return of a mobile fitter. Generally vehicles are being turned around... See more
Company replied
Took my van in for service and mot and had it back by end of the day so I wasn't out of work the next day Anne and Tracy always go out of their way and to make sure there no hiccups with me being off... See more
Company replied
Tracy and the lovely people helped us out once again due to a local hirer letting us down 50+vans now we have with them. And mobile tech Brad ***** always on time and gets the jobs done. Brilliant com... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 2, Haweswater Road, CA11 9EU, Penrith, Cumbria, United Kingdom
- 01768 425 636
4.5
Excellent
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Our experience with Northgate Penrith…
Our experience with Northgate Penrith has been consistently very good. The team are professional and genuinely helpful, always ensuring our needs are met quickly and efficiently. The vehicles are well maintained and reliable, which is crucial for keeping our operations running smoothly. Communication is clear and pro active and any servicing or support is handled with minimal disruption, often with replacement vans provided when needed. Overall, a dependable and high quality fleet hire service that we would highly recommend.
May 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Samantha, thank you for taking the time to share such a detailed and positive review.
We’re delighted to hear that your experience with the team at Northgate Penrith has been consistently very good.
It’s great to know that the team’s professionalism and helpful approach, along with clear and proactive communication, are making a real difference to your day-to-day operations. We’re also pleased that the quality and reliability of our vehicles, as well as the smooth handling of servicing and support, are helping keep everything running efficiently with minimal disruption.
Your recommendation means a great deal to us, and we truly appreciate your continued trust in our service. We look forward to supporting you again in the future.
Take care,
Imogen
Thanks Tracy Lynn and Brad.
Tracy and the lovely people helped us out once again due to a local hirer letting us down 50+vans now we have with them. And mobile tech Brad ***** always on time and gets the jobs done. Brilliant company highly recommend
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Chris, thank you for taking the time to leave such a fantastic review!
We’re really pleased to hear that Tracy and the team were able to help you out once again, especially after being let down elsewhere. It’s great to know that Brad consistently provides a reliable and timely service — we’ll be sure to pass on your kind words to him as well.
We truly appreciate your continued trust in us and the recommendation. It’s a pleasure supporting your fleet, and we look forward to working with you for many more vans to come!
Take care,
Imogen
Great service mollie and Tracy…
Great service mollie and Tracy wonderful customer service even first thing in the morning knf
December 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Paul, thank you for your lovely feedback! 😊
We’re delighted to hear you received great service from Mollie and Tracy—even first thing in the morning! We’ll be sure to pass on your kind words to them.
Thanks again for taking the time to leave a review.
Take care,
Imogen
Great service
Great service, very polite, fantastic van, will definitely use them again
November 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Clare, thank you for your lovely review! 😊
We’re thrilled to hear you received great, polite service and that you’re enjoying the van.
We really appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
Great service from the team
Great service from the team, Alan went above and beyond to help us.
December 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi there, thank you for your fantastic review! 😊
We’re delighted to hear that you received great service from the team and that Alan went above and beyond to help. We’ll be sure to pass on your kind words to him — they’ll mean a lot.
Thanks again for your feedback!
Take care,
Imogen
Communication is excellent
Communication is excellent. Penrith workshop always get back to you quickly with all info required.
December 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Andrew, thank you for your kind feedback!
We’re really pleased to hear that our communication met your expectations and that the Penrith workshop team always get back to you quickly with all the information you need.
We truly appreciate you taking the time to share your experience 😊
Take care,
Imogen
Very helpful
Brad the mobile tech was very helpful, it made it alot easier for us by having the option for a mobile service. The people i dealt with to book the service were polite and got it booked no problem.
November 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Bruce, thank you for taking the time to share your experience!
We’re really pleased to hear that Brad, our mobile technician, was so helpful and that the mobile service option made things easier for you. It’s also great to know our booking team were polite and got everything arranged smoothly.
We’ll be sure to pass on your kind feedback to the team 😊
Take care,
Imogen
Reply from Northgate Vehicle Hire - Penrith
Hi Richard, thank you for your great review!
We’re thrilled to hear that you found our staff superb and our service fantastic.
Your support means a lot to the team — we really appreciate it! 👌
Take care,
Imogen
Staff are lovely and so helpful
Staff are lovely and so helpful, always serving with a smile 😃 well done everyone
December 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Craig, thank you so much for your lovely review!
We're really glad to hear that our team made you feel welcome and well looked after. Your kind words and encouragement mean a lot to everyone here. We’ll be sure to pass on your praise — it will definitely brighten their day! 😊
Thanks again for taking the time to share your experience.
Take care,
Imogen
Everything was great from start to…
Everything was great from start to finish, when hiring and then when my van broke it was so smooth and had it back within two days
November 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi there, thank you so much for your wonderful review!
We’re really pleased to hear that everything went smoothly from start to finish — both during the hire and when your van needed attention. Getting you back on the road quickly is always our priority, so we’re glad we could have it sorted within two days.
If you ever need anything again, we’ll be more than happy to help.
Take care,
Imogen
Great service from the team up at the…
Great service from the team up at the Penrith branch. Able to react quickly to short notice requests for vehicles and service. Tracy has been very helpful in keeping me on the right track.
November 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi there! 🚐✨thank you for the fantastic review.
We're really pleased to hear that the Penrith team has been able to support you, especially with those short-notice requests. Tracy will be delighted to know she’s helped keep everything running smoothly for you!
We truly appreciate your feedback and look forward to continuing to support you.
Take care,
Imogen
Wouldn't let these clowns put a chain…
Wouldn't let these clowns put a chain on a push bike .
September 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Loraine, thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. If you’d like to provide more details or discuss this further, please feel free to reach out to us directly at customer.services@northgate.co.uk we’d love the chance to make things right.
Take care,
Imogen
Company van hire
I hire this van through the company I work for and every time I visit I receive great service, great communication, very efficient and the staff are very friendly. I highly recommend them.
May 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Thank you for your fantastic feedback!
We're so pleased to hear you consistently receive great service and communication when visiting us. It's always our goal to provide an efficient and friendly experience, and we're glad the team has made a positive impression.
We really appreciate your recommendation and look forward to continuing to support you in the future!
Take Care,
Beth
Brilliant Communication from the…
Brilliant Communication from the Workshop team, they always go above and beyond and ensure we have a smooth visit and vehicles are booked in to fit around our company.
March 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Thank you for your fantastic feedback!
We're delighted to hear that our Workshop team has provided brilliant communication and worked around your company's needs.
We truly appreciate your support and look forward to continuing to assist you in the future!
Thank you for choosing Northgate.
Take Care,
Beth
Northgate Penrith.
We use Northgate as we hire our vans from them. They are always very helpful and efficient. It is really easy booking our vans in with them and they always get in touch regarding any servicing, MOTs or other maintenance any of our vans may require.
March 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Hi Holly, thank you for your wonderful feedback!
We're so pleased to hear that your experience with Northgate has been consistently helpful and efficient. We take pride in making the booking process easy and ensuring that our customers are well-informed about any necessary servicing or maintenance. Your continued trust means a lot to us, and we're grateful for the opportunity to support your van hire needs.
If you can, please let us know how we can make your 4 star review a 5 star!
We look forward to continuing our partnership.
Take care,
Imogen
Great Service
We have been a Northgate customer for a number of years. Tracy and the team are extremely helpful and whenever issues arise with our fleet vans, we receive prompt and efficient assistance, which is crucial for our business operations.
March 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Thank you for your continued trust in Northgate.
We're delighted to hear that Tracy and the team have been able to support your business with prompt and efficient service.
Ensuring the smooth operation of your fleet is our priority, and we truly appreciate your kind words.
Thank you for choosing Northgate.
Take Care,
Beth
Very helpful staff (Lyn) sorted out…
Very helpful staff (Lyn) sorted out replacement and contacted me when van was ready.
March 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Thank you for your positive feedback!
We're so pleased to hear that Lyn provided helpful service and kept you informed about your replacement van.
We'll make sure to pass on your kind words as i am sure Lyn and the team will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth
Fab servic & communication
We use North Gate a lot as we hire vans of them..can say we always get a great service. The communication is brilliant as is the service they provide. Molly at the penrith store is 5☆ she's always there to help and respond to any queries
March 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Thank you for your continued trust in Northgate for your van hire needs.
We're delighted to hear that you've consistently received great service and effective communication from our team.
Your special mention of Molly is greatly appreciated; we'll be sure to pass along your kind words to her.
Your feedback motivates us to maintain and enhance the quality of our services.
We look forward to supporting your business in the future.
Take Care,
Beth
Major Improvements Made
The Penrith depot has come on in leaps and bounds recently thanks to additional members of staff and more importantly for me, the return of a mobile fitter. Generally vehicles are being turned around quicker when in the workshop, and replacement vehicles more readily provided. Based on my experience with them over the last year, I’d be more than happy to recommend them to provide a full solution for your business vehicles.
February 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Thank you for your fantastic feedback!
It's great to hear that the improvements at our Penrith depot have made such a positive impact.
We’re especially pleased that the return of a mobile fitter and a quicker turnaround on vehicles have enhanced your experience.
Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to welcoming back you again in the future.
Take Care,
Beth
The Rental Manager Tracy Simpson is…
The Rental Manager Tracy Simpson is very helpful.
October 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Penrith
Here’s a great way to respond to that review:
Thank you for taking the time to share your feedback, Richard! We're so glad to hear that Tracy Simpson, our Rental Manager, was helpful during your visit. We’re proud to have team members like Tracy who go above and beyond to assist our customers.
We appreciate your support and look forward to working with you again in the future!
Take care,
Laura
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