This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... See more
Company replied
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Great experience with NorthGate Vehicle Services. Open from 8am which makes collections nice and easy for early vehicle movements on trade plates. Really friendly bunch on site, helpful staff and a sm... See more
Company replied
First contact with Workshop Customer service - Kyle. Kudos to you. Warm, friendly and welcoming. That's good service. Keep it up !
Company replied
Kyle from the reading branch is so helpful and polite. always updates us regarding van and how repairs are going. always willing to help andlook for other solutions when plan a isnt suitable. Couldnt... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
6-8 Deacon Way, Tilehurst, RG30 6AZ, Reading, Berkshire, United Kingdom
- 0118 941 2041
4.7
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience at Northgate Reading…
Great experience at Northgate Reading branch, reception staff were very friendly and welcoming, particularly Tim.
Martin the technician spent time explaining what he had to do in order to resolve the issue with my vehicle. All done at such a reasonable price.
Great service all round!
December 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Katy, thank you so much for sharing your great experience!
We're delighted to hear that the reception team at Northgate Reading made you feel welcome — and we’ll be sure to pass your kind words on to Tim.
It’s also fantastic to hear that Martin took the time to explain the work needed and got everything resolved for you at a reasonable price.
Take care,
Imogen
Every time I use Northgate reading they…
Every time I use Northgate reading they are always very helpful very friendly.and always offer tea and coffee a very friendly place to be.
December 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi David, thank you so much for your lovely review!
We’re delighted to hear that the team at Northgate Reading is always helpful, friendly, and welcoming — and that the tea and coffee don’t go unnoticed!
It’s great to know you enjoy coming in, and we truly appreciate you taking the time to share your experience. We look forward to seeing you again soon!
Take care,
Imogen
Keith was very helpful and informative
Keith was very helpful and informative. Explained everything i needed. Thank you
December 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Tracy,
Thank you for sharing your feedback. It’s great to hear that you felt well supported during your visit. Keith will be very pleased to know his clear communication and guidance made things easier for you.
We really appreciate you taking the time to leave a review, and we’re always here if you need anything else in the future.
Thanks again,
Emily
Very helpful this morning awaiting new…
Very helpful this morning awaiting new tyres
December 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi David,
Thank you for taking the time to leave us a review! We’re really pleased to hear that our team were able to assist you this morning while you waited for your new tyres. We always aim to make the experience as smooth and stress-free as possible, and it’s great to know we could help.
If you need anything else or have any questions after the work is completed, please don’t hesitate to get in touch. We appreciate your visit and hope to see you again in the future!
Take Care,
Emily
Reply from Northgate Vehicle Hire - Reading
Hi Lewis, thank you so much for your kind review!
We're really glad to hear Ali was able to help and even went above and beyond out of hours. He’ll be delighted to know his efforts made a difference.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Extremely helpful guys at the Reading…
Extremely helpful guys at the Reading Branch when I had a problem with my van. They had a mechanic look at it straight away and within minutes found the fault! Then within an hour they had fixed the fault and I was on my way again. Thank you for the coffee and biscuits whilst I was waiting!!
November 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi John, thank you so much for sharing your experience! We’re really pleased to hear that the team at our Reading branch were able to diagnose the issue quickly and get you back on the road within the hour.
It’s great to know you felt looked after while waiting — a coffee and some biscuits always help!
We truly appreciate your feedback and we're glad we could assist when you needed us. Thanks again, and safe driving! 🚐✨
Take care,
Imogen
Reply from Northgate Vehicle Hire - Reading
Hi Lee, thank you for your review!
We’re really glad to hear you received great service. We appreciate your support and hope to see you again soon! 🌟
Take care,
Imogen
The guys at reading are brilliant
The guys at northgate reading are brilliant.
Quick, friendly and really accommodating, 10/10 service!
November 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi there, thank you so much for your fantastic review!
The team at Northgate Reading will be thrilled to hear your kind words. We’re really pleased you found the service quick, friendly, and accommodating — that’s exactly what we aim for.
Thanks again for the 10/10! We’re always here if you need anything.
Take care,
Imogen
Very helpful and didn’t keep us waiting…
Very helpful and didn’t keep us waiting long
September 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Alan, thank you for your kind feedback!
We’re glad to hear we could assist you quickly and be helpful.
We appreciate your support and hope to see you again soon!
Take care,
Imogen
Great service from the team
Great service from the team. Brought a van in to be serviced and left in a brand new similar sized van 15 mins later.
September 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Ben, thanks so much for the great feedback!
We're really glad to hear you had such a smooth experience — that’s exactly what we aim for.
It's great to know the team got you back on the road quickly and comfortably!
Take care,
Imogen
The team at Reading sorted out my…
The team at Reading sorted out my problem of getting a replacement van like for like
September 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi John, thank you for sharing your experience!
We’re really glad the team at Reading could quickly sort out your replacement van exactly as you needed. Your satisfaction means a lot to us!
If you need anything else, don’t hesitate to reach out. We’re here to help!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Reading
Hi Jake, thank you for your kind words!
We’re glad to hear you received excellent and speedy service.
We look forward to helping you again soon!
Take care,
Imogen
5 stars
As soon as I walked in, Tim gave me a big smile and asked me what I needed help with straight away and pointed me in the right direction, very helpful and polite.
Ali was very friendly and funny and made sure I was taken care of.
Aiden was very helpful and sorted out my old van so I could get my stock out of it.
Tracey was very clear on instructions and how the loan works.
Overall the front desk staff were amazing, normally I’d feel awkward but I didn’t feel this way one bit. Couldn’t have asked for a better experience.
August 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Josh, thank you so much for sharing your wonderful experience!
We’re thrilled to hear that Tim, Ali, Aiden, and Tracey all made you feel so welcome and well cared for. It’s fantastic to know that our front desk team helped make everything smooth and comfortable for you — that’s exactly the kind of experience we aim to provide.
We’ll be sure to pass on your kind words to everyone mentioned. Thanks again for choosing Northgate, and we look forward to helping you again in the future!
Take care,
Imogen
Very helpful
Very helpful. Tried to get a more suitable van from other branches and didn’t get any help. Within 10 minutes the guys at reading branch had a suitable van ready for me to go away in.
July 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Owen, thank you for taking the time to leave such a great review!
We’re really pleased to hear the team at our Reading branch were able to step in and get you sorted so quickly. We’ll be sure to pass your feedback on to them—they’ll be thrilled to hear it!
If there’s anything else we can help with, just let us know. Safe travels!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Reading
Hi Daniel, thank you very much for your wonderful review!
We’re delighted to hear you found our service excellent and our staff friendly and helpful. It’s always our goal to provide courteous and supportive assistance at all times.
We truly appreciate your kind words and look forward to serving you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Reading
Hi Adrian, thanks so much for the great feedback!
We’re really glad to hear that Tim went out of his way to help — we’ll make sure he gets the recognition he deserves. Fantastic service is what we aim for, and it’s great to know that came through!
Take care,
Imogen
The Swarfega!
The Swarfega!
All the guys were helpful and friendly as usual.
Nice to come away with nice smelling hands. :)
June 6, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi RJ, thanks so much for your lovely review!
We’re glad our team could help and that you left with nice-smelling hands — The Swarfega magic at work! 😊
It’s always great to hear that our usual friendly service hits the mark.
Take care,
Imogen
After working away for the week
After working away for the week, I was looking forward to getting home. Sadly, the van I was driving developed an ADBLUE fault roughly 1 1/2hrs from home and got stranded at the M3 services until being relayed at to Northgate Reading Branch for a vehicle changeover.
Ali met me at roughly 1.35am processed the changeover and by 2am i was back on the road heading home.
Ali, sorry for getting you out of bed yet thank you for getting me back on the road.... a pleasure to deal with.
May 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Darren, thank you so much for taking the time to share your experience.
We're really sorry to hear about the ADBLUE fault and the delay it caused — that’s never ideal after a long week away.
That said, we’re thrilled to hear Ali was able to step in and get you sorted so quickly, especially at that hour! We’ll make sure he sees your kind words — he’ll really appreciate them. Our team is always here to support you, no matter the time, and it’s great to know Ali made a tough situation a bit easier.
Thanks again for the thoughtful review, and safe travels until next time!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Reading
Hi Craig, thank you for your kind words!
We're so glad to hear you had a great experience with our customer service. We always strive to provide the best for our customers, and your feedback means a lot to us.
We look forward to serving you again soon!
Take care,
Imogen
Vehicle defects
They fix the vehicle defects within a couple of hours and got me back to work again
April 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you so much for your review Adam!
We’re delighted to hear the team were able to get the defects sorted so quickly and have you back to work with minimal disruption.
We really appreciate your feedback!
Thank you for choosing Northgate.
Take Care,
Beth
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